Sony customer service quite poor!

alra111 · 10-24-2006, 10:38 AM

Like some others here, I am interested in the Sony BDP-S1 Blu-ray disc player.

However, I am disgusted by the way they have handled this situation.

Some of you may have seen a little button here (http://www.sonystyle.com/is-bin/INTE...tophero-bluray) that says Update Me.

I put my e-mail address on this mailing list a long time ago. I have not gotten one single update and the only reason I keep finding out that they have been postponing the BDP-S1 is because I check the product's website, which foolishly proclaims that "What you've been waiting for is finally here!"

I recently e-mailed Sony Customer Care (whatever that is) and said:

Quote:

Message : Greetings. I am a die-hard Sony fanatic and I am eagerly awaiting your first Blu-ray player model. However, I just checked your site and was disappointed to read the following: What youve been waiting for is finally here. Sonys first ever Blu-ray Disc™ player is the definitive high definition experience. Learn more about Blu-ray Disc™ Targeted Availability: On or about December 4, 2006 Your site still says "What youve been waiting for is finally here" but this couldnt be farther from the truth. You postponed the release date YET AGAIN. What happened to the October launch date? Its been pushed back almost two months. I already own five Blu-ray discs and still do not have a player to play them on, because I refuse to go with the Samsung model as I trust yours will be of the highest quality. Could you give me a brief explanation of why the release date was pushed back? Are we going to see improvements to the specs, like maybe HDMI 1.3, or the
ability to play stanard CDs? I would greatly appreciate a Sony representative contacting me with some information! Thank you,

To which they replied:

Quote:

Sony Style is not able to disclose upcoming product releases or related information for postponement upon request. As soon as announcements regarding new product introductions are made available to the public, they can be found at http://news.sel.sony.com/homepage.adp.

Thank you for choosing Sony Style!

Sincerely,

Eli

Sony Style Customer Care
www.sonystyle.com

If you go on the site mentioned in Eli's reply, you will not find any announcements whatsoever of the delays to the Sony Blu-ray player. Why does this idiot send me to a site where I'm clearly not going to get any information on the product I'm interested in? And why was I never sent e-mails keeping me updated on Blu-ray-related items like I thought I would when I signed up for these updates?

JEERS TO SONY
Alra111

GLOW · 10-24-2006, 12:16 PM

I love Sony products but I'm not interested in this player. If I buy a BD player in the next 6 months it will either be the Pioneer Elite, the PS3, or the Panny. Any of those will tide me over until the true HDMI 1.3 1080p24 players are out.

**PFC5** · 10-24-2006, 12:29 PM

Glow:

Your in luck. The Toshiba HD-XA2 will be out at the end of the year and will have all that.

GLOW · 10-24-2006, 12:42 PM

Quote:

Originally Posted by PFC5

Glow:

Your in luck. The Toshiba HD-XA2 will be out at the end of the year and will have all that.

Yup, and I've decided to give into the hype. I'll be getting one of those babys for myself as a x-mas gift. Maybe I should write "From: PFC5" on the gift tag

Soon, I will be "format neutral".

**PFC5** · 10-24-2006, 03:00 PM

If you are serious, welcome to the club.

You wouldn't be the first to buy a HD-DVD player when they were firmly in the BD camp. I know of many people who appeared to favor BD and have bought HD-DVD players. In fact, I think more BD fans (still favor BD too) own a HD-DVD player than BD players.

I think eventually there will be little difference between the formats, but right now HD-DVD is still putting out (on average) more high PQ releases. BD is starting to put out some gems too now, so I think my biggest factor in favoring HD-DVD (price) will disappear in 2-3 years. Maybe sooner. I also think that studios will ALL be coming out in both formats eventually too, so that will become a non-issue too.

junehhan · 10-24-2006, 06:52 PM

Quote:

Originally Posted by GLOW

Yup, and I've decided to give into the hype. I'll be getting one of those babys for myself as a x-mas gift. Maybe I should write "From: PFC5" on the gift tag

Soon, I will be "format neutral".

Hey, congradulations and welcome to the club! I knew that you would crack sooner or later. Our next goal should be in trying to get Mr. Smith to crack towards HD-DVD. I'll be sad that the HD-A1 will be gone, but the HD-A2 looks nice, although the rumored price isn't anywhere near the bargain pricing of the A1. Since my TV is only 720p capable, i'm jealous to see what 1080p is going to look like with the A2 for the few people that have a 1080p capable set.

The good news, is that 1080p sets seem to be dropping in price like a rock and may become affordable for me next holiday season.

dontknowjack · 10-24-2006, 10:16 PM

At this point, what is shocking to me is that some people are still waiting for the Sony BD player and that BD hasn't lost the battle yet. Toshiba is the creator of HD-DVD and they have delivered a player while Sony creator of BD kept pushing back their player. I mean if they haven't released any Blu-Ray movies yet I would understand. But Blu-Ray movies have been out for several months yet they still haven't released their player (and I won't even mention samsung player with its defective PQ). So what is going on?

GLOW · 10-25-2006, 01:11 AM

No, I'm quite serious. I'll be buying the XA2. I'll wait to see what kind of reviews it gets but I'm fairly certain it will be an ok player. Better than the A1, hopefully. There's too many Universal HD DVD's out there that I really don't want to wait for. That's pretty much the only reason I'm getting one.

I still think Blu-ray will win the format war. I'll admit that there have been problems with the format but I'm confident that will turn around quickly. Luckily, I'm willing to forgive unlike most people who went from BD to HD DVD.

The problem is really Universal DVDs. I want to see Casino (Universal) in HD more than I want to see any BD that has been released up to this point. I love movies too much to only support 1 format.

Someone on this forum said "HD DVD is here now. Why wait?" I'll agree with that.

unotis · 10-25-2006, 11:02 AM

I bought both the HD-XA1 and for my brother the HD-A1(this one for less than $300 with 3 year warranty). I couldn't wait for the next models or the BD players (kinda expensive).

Even if the newer models are even better, I can still use the ones we have for their great upconversion of SD DVDs, how could I lose?

GLOW · 10-25-2006, 01:56 PM

Quote:

Originally Posted by unotis

the HD-A1(this one for less than $300 with 3 year warranty).

Where'd you grab that deal? I would go for that if I didn't already have my eyes on the XA2. I hope the A2's don't drop in value as quickly as the A1's. I might end up selling it on eBay in a few years depending on how good the format is looking and if there are quality dual format players or not.

10-24-2006, 12:29 PM	#3
PFC5 Super Moderator Join Date: May 2005 Posts: 28,363	Glow: Your in luck. The Toshiba HD-XA2 will be out at the end of the year and will have all that. __________________ Denon AVR-887 Klipsch RP-5 Pwred Towers (mains) (525 watts peak each 12"Subs) All Klipsch RC-25(ctr),(2)SS1(surr),(2)SS1(rearSurr) Toshiba (2)HD-A20,PS3,BD35 For SACD/DVD-A Samsung HD-841 Panny 50pz80u plasma SETTINGS RCA HD50LPW162 50"DLP w/HD2+ SA 3250HD 47" LCD+Yamaha5790+HD-A1(bedroom) Harmony 680 + (2) 670s (amazing remote/support) Game room with Onkyo receiver & B&W Speakers The_Cable_Game Take the high ground and be happier

10-24-2006, 03:00 PM	#5
PFC5 Super Moderator Join Date: May 2005 Posts: 28,363	If you are serious, welcome to the club. You wouldn't be the first to buy a HD-DVD player when they were firmly in the BD camp. I know of many people who appeared to favor BD and have bought HD-DVD players. In fact, I think more BD fans (still favor BD too) own a HD-DVD player than BD players. I think eventually there will be little difference between the formats, but right now HD-DVD is still putting out (on average) more high PQ releases. BD is starting to put out some gems too now, so I think my biggest factor in favoring HD-DVD (price) will disappear in 2-3 years. Maybe sooner. I also think that studios will ALL be coming out in both formats eventually too, so that will become a non-issue too. __________________ Denon AVR-887 Klipsch RP-5 Pwred Towers (mains) (525 watts peak each 12"Subs) All Klipsch RC-25(ctr),(2)SS1(surr),(2)SS1(rearSurr) Toshiba (2)HD-A20,PS3,BD35 For SACD/DVD-A Samsung HD-841 Panny 50pz80u plasma SETTINGS RCA HD50LPW162 50"DLP w/HD2+ SA 3250HD 47" LCD+Yamaha5790+HD-A1(bedroom) Harmony 680 + (2) 670s (amazing remote/support) Game room with Onkyo receiver & B&W Speakers The_Cable_Game Take the high ground and be happier

10-24-2006, 12:16 PM	#2
GLOW PUBLIC ENEMY #1 Join Date: Jan 2006 Location: Chi 'til I die Age: 30 Posts: 7,647	I love Sony products but I'm not interested in this player. If I buy a BD player in the next 6 months it will either be the Pioneer Elite, the PS3, or the Panny. Any of those will tide me over until the true HDMI 1.3 1080p24 players are out.

10-24-2006, 10:16 PM	#7
dontknowjack High Definition is the definition of life. Join Date: Apr 2005 Posts: 949	At this point, what is shocking to me is that some people are still waiting for the Sony BD player and that BD hasn't lost the battle yet. Toshiba is the creator of HD-DVD and they have delivered a player while Sony creator of BD kept pushing back their player. I mean if they haven't released any Blu-Ray movies yet I would understand. But Blu-Ray movies have been out for several months yet they still haven't released their player (and I won't even mention samsung player with its defective PQ). So what is going on?

10-25-2006, 01:11 AM	#8
GLOW PUBLIC ENEMY #1 Join Date: Jan 2006 Location: Chi 'til I die Age: 30 Posts: 7,647	No, I'm quite serious. I'll be buying the XA2. I'll wait to see what kind of reviews it gets but I'm fairly certain it will be an ok player. Better than the A1, hopefully. There's too many Universal HD DVD's out there that I really don't want to wait for. That's pretty much the only reason I'm getting one. I still think Blu-ray will win the format war. I'll admit that there have been problems with the format but I'm confident that will turn around quickly. Luckily, I'm willing to forgive unlike most people who went from BD to HD DVD. The problem is really Universal DVDs. I want to see Casino (Universal) in HD more than I want to see any BD that has been released up to this point. I love movies too much to only support 1 format. Someone on this forum said "HD DVD is here now. Why wait?" I'll agree with that.

10-25-2006, 11:02 AM	#9
unotis UNOTIS Join Date: Jan 2005 Location: FLORIDA Age: 54 Posts: 3,347	I bought both the HD-XA1 and for my brother the HD-A1(this one for less than $300 with 3 year warranty). I couldn't wait for the next models or the BD players (kinda expensive). Even if the newer models are even better, I can still use the ones we have for their great upconversion of SD DVDs, how could I lose?