Samsung Edge Lit LED TV's are complete rubbish, as is Samsung's after sales service..

Nerologic · 08-20-2009, 07:08 PM

Quote:

Originally Posted by Techlord

Its a hit or miss with any warranty customer service, as long as the customer service reps you are talking to are from over seas you will have a difficult time. When my Panny 27" SDTV went bad whenever I got a customer service rep in another country, it was like talking to a wall. However when I got lucky and talked with a rep here in the good old USA things were smoothly, if you ever need a customer service rep and get one from another country hang up until you get someone here in the states.

From my personal experience, every single person i have spoken to from Samsung's customer service have been very rude. Perhaps i have bad luck but they were never willing to help me. I actually had to threaten them so that they would finally take action and resolve my issue.

Still-- I think Samsung makes the best LCD's and if i didn't buy the Panasonic G10 i would have probably purchased the B750. In the end i just didn't want to deal with Customer service again if something went wrong.

I see you have the Samsung LN52B750, excellent choice man.

Techlord · 08-20-2009, 07:33 PM

Quote:

Originally Posted by Nerologic

From my personal experience, every single person i have spoken to from Samsung's customer service have been very rude. Perhaps i have bad luck but they were never willing to help me. I actually had to threaten them so that they would finally take action and resolve my issue.

Still-- I think Samsung makes the best LCD's and if i didn't buy the Panasonic G10 i would have probably purchased the B750. In the end i just didn't want to deal with Customer service again if something went wrong.

I see you have the Samsung LN52B750, excellent choice man.

Whenever I have had problems with my Panny 27"SDTV, if a rep was ever rude to me I would tell them goodbye and that I would call back tomorrow and speak with someone who is nice and helpful. Its all about rolling the dice, sometimes you get a good rep and other times you do not. There have been a very low number of DOA's and defective units purchased from Amazon, I believe Samsung's QC has gone up since there B series release. I remember lots of problems with their A series, Sammy's 2008 models.

I love my Samsung LN52B750, no complaints.

Jammer1969 · 09-17-2009, 04:42 AM

Hi People,
I’m pleased to say that finally all this time later with the assistance of the Department of Fair Trading, Samsung today issued me with a full refund for the LED Set in question. I could bang on about the protracted amount of time it took and the stress it involved but truth told I’m just glad it’s done & can be put behind me…thanks for your thoughts & input…I’m moving on.

Techlord · 09-17-2009, 05:26 AM

Quote:

Originally Posted by Jammer1969

Hi People,
I’m pleased to say that finally all this time later with the assistance of the Department of Fair Trading, Samsung today issued me with a full refund for the LED Set in question. I could bang on about the protracted amount of time it took and the stress it involved but truth told I’m just glad it’s done & can be put behind me…thanks for your thoughts & input…I’m moving on.

I'm glad to here that, finely the customer prevailed! Samsung's LED sets still have the dark patch problem, Samsung is not the only manufacturer to share this problem. What display are you looking at now?

Alex1969 · 09-17-2009, 06:18 AM

Hi, Im new to this site, I'm pleased that I can relate to many of the stories regarding Samsung LED 55 inch 7100 series Tv,I am from Melbourne Victoria, Australia, wanting some advice, I bought this Tv, in June 2009, and have noticed sound issues, such as rattling, vibration from the speakers, and black background spots on each corner, of the screen, I have been in contact with Samsung, they have not been very helpful, ie. stalling me, they sent 3 technicians to identify the problem, by replacing the speakers, only the problem is still there, I got a call last week from management after maybe 16 phone calls to them, and they said , the Tv will replaced, however its Thursday today, called them again today, only to be told my application through management for replacement had been denied. Once again got told them would call me back , guess what I am still waiting, does anyone know of a similar situation, or who I should contact, as I am really stressed and disappointed, with Samsung. I have paid approximately $6000 for the Tv, with 3 years warranty. I am really upset that I have been treated like this?
Thanks for listening, hope someone can give me some advice, should I contact Consumer Affairs, or who should I contact?

Regards

Alex1969

Alex1969

bicker · 09-17-2009, 06:46 AM

Quote:

Originally Posted by pappylap

There are many more "problem with Samsung" threads at this forum than any other brand by far.....I realize Samsung is the top seller but they apparently let a lot of inferior displays slip through quality control.

This doesn't really sound like a problem with quality control at all. The faulty sets may have been within lots that passed QC just fine. From all the descriptions in this thread, it simply sounds like we're talking about a cost-reduced device that as a result exhibits a lack of robustness. Heck, the OP said that the first two units he received had the exact same problem -- not different defects.

Never underestimate the potentially hidden "cost" of the low price you pay for high technology.

I have to wonder if what we're seeing here is the Wal-Mart effect as applied to televisions, stemming from the ascendancy of the Vizio brand. When Wal-Mart enters a sector of retail space with massively cost-reduced products, it predictably has a very negative impact on sales of the legacy products in that sector. That, in turn, has a predictable impact on the legacy suppliers, prompting them to engage in massive cost-reductions to better compete with the cheap-o models that Wal-Mart is convincing consumers to choose instead of the legacy models that they would have purchased otherwise. The end result is that everyone is selling Wal-Mart crap.

Alex1969 · 09-17-2009, 07:26 AM

Quote:

Originally Posted by Jammer1969

Hi People,
I’m pleased to say that finally all this time later with the assistance of the Department of Fair Trading, Samsung today issued me with a full refund for the LED Set in question. I could bang on about the protracted amount of time it took and the stress it involved but truth told I’m just glad it’s done & can be put behind me…thanks for your thoughts & input…I’m moving on.

I'm glad to hear that u get u full refund i thing i should call the Department of Fair Trading, they have being hassling me for 3 month or even more .

Techlord · 09-17-2009, 04:06 PM

Quote:

Originally Posted by Alex1969

I'm glad to hear that u get u full refund i thing i should call the Department of Fair Trading, they have being hassling me for 3 month or even more .

I think you should, don't let Sam push you around!

Who has been hassling you? It doesn't matter how many times Samsung replaces your defective unit with a new one, there ALL defective technologies. LCD's in the beginning had uniformity problems with bleeding near the corners, but after time manufacturers found ways of making their LCD's have a more uniform backlighting. My 5-year old gaming monitor has bleeding in the corners, it's not that noticeable though. My new Samsung 52" LCD is much improved in that regard, but you can't expect new technologies not to have problems. It's not just Samsung that has problems with LED technology, Sony has similar problems.

My suggestion to everyone is when a new technology comes out beware, don't be the guinea pigs because they get horrible treatment.

GMen42 · 09-17-2009, 05:19 PM

Great info guys. I appreciate the encounters with Samsungs CS department. I'm definantly going to lean more towards Panny/Toshiba for my new TV now.

Thanks!

Techlord · 09-17-2009, 08:20 PM

Quote:

Originally Posted by GMen42

Great info guys. I appreciate the encounters with Samsungs CS department. I'm definantly going to lean more towards Panny/Toshiba for my new TV now.

Thanks!

Every manufacturer has there horror stories, sometimes some people fall through the cracks though.

**PFC5** · 09-17-2009, 09:36 PM

Quote:

Originally Posted by Techlord

Every manufacturer has there horror stories, sometimes some people fall through the cracks though.

I agree, but it seems lately that Samsung is the most often mfg who is letting more and more fall through the cracks. They use to have better customer service with their DLPs when there were problems so I wonder WHY they are not backing their products as well now.

Techlord · 09-17-2009, 11:46 PM

Quote:

Originally Posted by PFC5

I agree, but it seems lately that Samsung is the most often mfg who is letting more and more fall through the cracks. They use to have better customer service with their DLPs when there were problems so I wonder WHY they are not backing their products as well now.

I'm not saying Samsung's customer service is even good, poor at best! Samsung needs to step up and admit that they messed up bringing their LED TV's to market, they set themselves up by releasing technology that's not ready for mass market sales. You know Samsung wanted to be the first to market with their LED TV's without considering the major flaws.

bicker · 09-18-2009, 05:10 AM

Quote:

Originally Posted by Techlord

Every manufacturer has there horror stories

Good point. Samsung is still one of the two best. The only thing you can learn from this thread is to perhaps avoid their new Edge Lit LED units until they're more stable.

bicker · 09-18-2009, 05:13 AM

Quote:

Originally Posted by PFC5

I agree, but it seems lately that Samsung is the most often mfg who is letting more and more fall through the cracks.

I think what you're seeing is that the most persnickety, most likely to complain, consumers are now buying Samsung, because they are technically among the best, so of course the concerns will be concentrated there. It's like when people wonder why thus-and-such service provider has the most complaints -- the reason being that they have the most consumers and the most trying to stretch their service beyond where other service providers even allow their customers to go.

Techlord · 09-18-2009, 07:14 AM

Best Buy sells more Samsung LCD HDTV's than any other brand. You have the typical customer going into BB thinking that plasma is no good, burn-in, power consumption and heat output. It's sad that the general pubic believes these rumors about plasmas, so they go in there and look at all the LCD's.

Then ask yourself who are the top two LCD manufacturers... How many times have we convinced new members the strengths of plasmas? Everytime they come back here and tell us how shocked they are at their new plasma TV, they walk away very happy! The only people that reap the benefits are those that we steer in the right direction, paying less for a superior display!

09-17-2009, 04:42 AM	#33
Jammer1969 My plasma is High Def. Join Date: Jul 2009 Posts: 6	Finale... Hi People, I’m pleased to say that finally all this time later with the assistance of the Department of Fair Trading, Samsung today issued me with a full refund for the LED Set in question. I could bang on about the protracted amount of time it took and the stress it involved but truth told I’m just glad it’s done & can be put behind me…thanks for your thoughts & input…I’m moving on.

09-18-2009, 07:14 AM	#45
Techlord High Definition is the definition of life. Join Date: Apr 2009 Location: Orange County, California Posts: 1,110	Best Buy sells more Samsung LCD HDTV's than any other brand. You have the typical customer going into BB thinking that plasma is no good, burn-in, power consumption and heat output. It's sad that the general pubic believes these rumors about plasmas, so they go in there and look at all the LCD's. Then ask yourself who are the top two LCD manufacturers... How many times have we convinced new members the strengths of plasmas? Everytime they come back here and tell us how shocked they are at their new plasma TV, they walk away very happy! The only people that reap the benefits are those that we steer in the right direction, paying less for a superior display! __________________ I'll admit when I am wrong, why live in denial? I should have bought a Panasonic Plasma! Samsung LN52B750 240Hz LCD HDTV Oppo Digital BDP-83 Denon AVR-5700 THX Ultra Certified Receiver M&K Sound LCR-750 THX Certified 5.1 Speaker System w/V-1250 THX Powered Subwoofer LCD's viewing angle issues seen here! http://www.youtube.com/watch?v=NOYnAmDLXbY

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09-17-2009, 06:18 AM	#35
Alex1969 What is HD? Join Date: Sep 2009 Posts: 2	Hi, Im new to this site, I'm pleased that I can relate to many of the stories regarding Samsung LED 55 inch 7100 series Tv,I am from Melbourne Victoria, Australia, wanting some advice, I bought this Tv, in June 2009, and have noticed sound issues, such as rattling, vibration from the speakers, and black background spots on each corner, of the screen, I have been in contact with Samsung, they have not been very helpful, ie. stalling me, they sent 3 technicians to identify the problem, by replacing the speakers, only the problem is still there, I got a call last week from management after maybe 16 phone calls to them, and they said , the Tv will replaced, however its Thursday today, called them again today, only to be told my application through management for replacement had been denied. Once again got told them would call me back , guess what I am still waiting, does anyone know of a similar situation, or who I should contact, as I am really stressed and disappointed, with Samsung. I have paid approximately $6000 for the Tv, with 3 years warranty. I am really upset that I have been treated like this? Thanks for listening, hope someone can give me some advice, should I contact Consumer Affairs, or who should I contact? Regards Alex1969 Alex1969

09-17-2009, 05:19 PM	#39
GMen42 High Definition is the definition of life. Join Date: Jul 2009 Posts: 116	Great info guys. I appreciate the encounters with Samsungs CS department. I'm definantly going to lean more towards Panny/Toshiba for my new TV now. Thanks!