Why is my audio cutting out?

CobraBob · 01-22-2006, 06:41 AM

This questions is indirectly related to my high def television and I present it here because Cox Communications has not been able to solve my problem.

Some brief history. Before I got my Samsung Plasma HD, I had an issue with my audio cutting out on Speed Channel. It only happened on Speed Channel and always during commercials. I have a DVR by the way. Cox changed the DVR 2-3 times with no success. One Cox rep thought it might have to do with the way my audio was hooked up to my surround sound system. So when I switched to the Samsung I completely redid my wiring using Monster cable, including an HDMI cable. Well, the issue didn't go away. So I continue to struggle with it and Cox can't help. I swear it is Speed Channel related but they say that can't be. Well, here are some of the facts. Can anyone help me out?

1. The audio drops completely ONLY on Speed Channel.
2. When I watch Speed Channel (with or without recording on the DVR) I can always expect the audio to drop during a commercial break, but not on every commercial.
3. The audio drop happens just when a commercial ends and another one begins. Or when the commercials end and the regular show starts up.
4. Once the audio drops, it will not come back on until you go to another channel and then return to Speed Channel.
5. The audio loss is recorded if the show is recorded, so the same thing happens whenever you reach that point.
6. No other channel is an issue. This ONLY happens on Speed Channel.
7. It happens with local commercials as well as non-local or non-regional commercials.
8. It happens whether I am listening through my surround sound system (which is usually off) or the tv.

Is this weird or what? I suspect it has something to do with Cox downloading the commercial feeds, and the audio portion causing a conflict of some type.

Anyone have any thoughts, suggestions, comments?

CobraBob · 01-24-2006, 08:21 AM

Ttt

coyote · 01-25-2006, 10:23 AM

One might consider audio loss during commercials to be a GOOD thing

RSawdey · 01-25-2006, 04:05 PM

What is happening is they completely drop the signal for a second when changing content or sometimes when changing scenes... and your SS amp (set to auto-detect) takes a few seconds to recognize the signal again. Try setting your amp to the DD 5.1 signal type instead of auto detect.

CobraBob · 01-26-2006, 06:22 PM

Quote:

Originally Posted by RSawdey

What is happening is they completely drop the signal for a second when changing content or sometimes when changing scenes... and your SS amp (set to auto-detect) takes a few seconds to recognize the signal again. Try setting your amp to the DD 5.1 signal type instead of auto detect.

I doesn't happen while just watching Speed Channel. Only when I am either recording the channel or playing back the recording. So the issue is definitely DVR related. But we've tried new DVRs and it doesn't happen on any other channel. Weird! It also happens on both of our tvs that have the Cox DVR attached. The other tv is a 15 year old RCA set. So I can watch Speed Channel for 24 hours and I'll never lose the audio. But if I record the programming and watch it in real time the audio will drop within the hour. Cox cannot figure it out, but they're trying to help.

01-22-2006, 06:41 AM	#1
CobraBob A couch and an HDTV to go please. Join Date: Jan 2006 Posts: 12	Why is my audio cutting out? This questions is indirectly related to my high def television and I present it here because Cox Communications has not been able to solve my problem. Some brief history. Before I got my Samsung Plasma HD, I had an issue with my audio cutting out on Speed Channel. It only happened on Speed Channel and always during commercials. I have a DVR by the way. Cox changed the DVR 2-3 times with no success. One Cox rep thought it might have to do with the way my audio was hooked up to my surround sound system. So when I switched to the Samsung I completely redid my wiring using Monster cable, including an HDMI cable. Well, the issue didn't go away. So I continue to struggle with it and Cox can't help. I swear it is Speed Channel related but they say that can't be. Well, here are some of the facts. Can anyone help me out? 1. The audio drops completely ONLY on Speed Channel. 2. When I watch Speed Channel (with or without recording on the DVR) I can always expect the audio to drop during a commercial break, but not on every commercial. 3. The audio drop happens just when a commercial ends and another one begins. Or when the commercials end and the regular show starts up. 4. Once the audio drops, it will not come back on until you go to another channel and then return to Speed Channel. 5. The audio loss is recorded if the show is recorded, so the same thing happens whenever you reach that point. 6. No other channel is an issue. This ONLY happens on Speed Channel. 7. It happens with local commercials as well as non-local or non-regional commercials. 8. It happens whether I am listening through my surround sound system (which is usually off) or the tv. Is this weird or what? I suspect it has something to do with Cox downloading the commercial feeds, and the audio portion causing a conflict of some type. Anyone have any thoughts, suggestions, comments?

01-24-2006, 08:21 AM	#2
CobraBob A couch and an HDTV to go please. Join Date: Jan 2006 Posts: 12	Ttt

01-25-2006, 10:23 AM	#3
coyote A100 Join Date: Dec 2004 Posts: 126	One might consider audio loss during commercials to be a GOOD thing

01-25-2006, 04:05 PM	#4
RSawdey Mr. Wizard Join Date: Feb 2005 Location: Ferndale, Michigan Age: 61 Posts: 5,981	What is happening is they completely drop the signal for a second when changing content or sometimes when changing scenes... and your SS amp (set to auto-detect) takes a few seconds to recognize the signal again. Try setting your amp to the DD 5.1 signal type instead of auto detect.