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Vizio color problem

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Old 10-19-2010, 01:22 AM   #1
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Default Vizio color problem

This is my firs post on this forum, and although I've searched for similar topics and answers I can't find any help... maybe my question is too rudimentary... I hope so because that would mean it's easy to solve. Grr.
I also haven't seen anyone complain about the Vizio's color, so I suspect I have done something to screw things up.
I bought a brand new 40" Vizio at Costco on the weekend and had the Time-Warner cable guy set it up right out of the box in my new apartment when he did the cable/internet install. The picture color looked good, but I have to be honest I didn't inspect it all that closely.
Of course he left the cables for the television, cable box, router, in a bit of a twist so I wanted to sort them. That was my mistake - while trying to untwist them i accidentally pulled the power bar out of the socket and shut everything down. I didn't think it would be a big deal, but when I turned the TV back on the color was completely off.
I've gone through the "picture" set up about a dozen times, playing with the brightness, tint, color, contrast... everything including the color levels of red, blue and green. Needless to say, the picture still looks horrible.
I'd be so very grateful for any help - I doubt that Time-Warner Cable is going to be willing to come out and fix a hardware issue that isn't their problem.
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Old 10-19-2010, 06:49 AM   #2
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Originally Posted by beaner1 View Post
This is my firs post on this forum, and although I've searched for similar topics and answers I can't find any help... maybe my question is too rudimentary... I hope so because that would mean it's easy to solve. Grr.
I also haven't seen anyone complain about the Vizio's color, so I suspect I have done something to screw things up.
I bought a brand new 40" Vizio at Costco on the weekend and had the Time-Warner cable guy set it up right out of the box in my new apartment when he did the cable/internet install. The picture color looked good, but I have to be honest I didn't inspect it all that closely.
Of course he left the cables for the television, cable box, router, in a bit of a twist so I wanted to sort them. That was my mistake - while trying to untwist them i accidentally pulled the power bar out of the socket and shut everything down. I didn't think it would be a big deal, but when I turned the TV back on the color was completely off.
I've gone through the "picture" set up about a dozen times, playing with the brightness, tint, color, contrast... everything including the color levels of red, blue and green. Needless to say, the picture still looks horrible.
I'd be so very grateful for any help - I doubt that Time-Warner Cable is going to be willing to come out and fix a hardware issue that isn't their problem.
I would suggest simply re-boxing your set and returning it to Costco they have a very liberal return policy get an exchange and set it up again. Easy fix IMHO.
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Old 10-19-2010, 08:49 AM   #3
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i highly doubt your picture settings re-adjusted on the power down, but rather it sounds like one of your cables (likely between your receiver and your tv or your receiver and the cable coax / wall) are loose or not pushed into the port tightly enough.

let me know if that works.
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Old 10-19-2010, 09:08 AM   #4
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I would suggest simply re-boxing your set and returning it to Costco they have a very liberal return policy get an exchange and set it up again. Easy fix IMHO.
That's the dumbest thing I ever heard. Why should Costco pay for this guy's mistake?
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Old 10-19-2010, 09:58 AM   #5
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I would suggest simply re-boxing your set and returning it to Costco they have a very liberal return policy get an exchange and set it up again. Easy fix IMHO.
Check to make sure all the cables are secure, but if something still looks off, you should definitely return it before your 30 days or whatever their return policy is ends.

If nothing is loose, it sounds like there is something devious definitely going on. The worst that should happen when unplugging equipment is for it to return to factory defaults, in which case the should still look decent.

You might also check if the color looks fine with an "over the air" signal, blu-ray, dvd, before fully blaming the TV. It could be something screwed up on the cable box.
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Old 10-19-2010, 11:20 AM   #6
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That's the dumbest thing I ever heard. Why should Costco pay for this guy's mistake?
Because pulling the power cord out while on should NOT make the TV stop working. Think about it. What happens if the power goes out which is the same thing? Should we all replace our TVs whenever the power goes out? Clearly the TV has a defect and this incident just showed it sooner.just
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Old 10-19-2010, 02:30 PM   #7
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Because pulling the power cord out while on should NOT make the TV stop working. Think about it. What happens if the power goes out which is the same thing? Should we all replace our TVs whenever the power goes out? Clearly the TV has a defect and this incident just showed it sooner.just
Infact on Panasonic TV's that's how you're supposed to exit the service menu, is by unplugging it from the wall outlet I imagine it's similar for other brands as well. Someone doesn't know very much about TV's :*(
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Old 10-19-2010, 09:13 PM   #8
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Someone doesn't know very much about TV's :*(
I'd generally agree with that statement, but the OP didn't make it clear if this was only on the cable box or for other input sources also. It does sound very wrong that unplugging the unit would do anything like that (unless it was a defective unit), so could it have something to do with the source?
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Old 10-19-2010, 09:29 PM   #9
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Ok, exactly HOW is the TV connected to the cable box ?? It sounds you might be using component cables, and one is loose. Be sure that all cables are plugged in tightly. Check each one thoroughly. Even if it LOOKS like it's plugged in, it may not be tight enough to make a good connection. Then, as hdf_bob suggested, try another signal source, such as OTA or DVD so as to eliminate the cable box as the source of the problem. And try different inputs, too. If the problem still persisits, whether on only one input, or on all inputs, take it back.
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Old 10-19-2010, 09:44 PM   #10
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Thanks everyone for your input - it was really simple... one of the cables wasn't secure in the cable box.
This is my first HDTV, and since I didn't set it up myself, I didn't know about all of the cables feeding into the box.
The color and picture is fabulous.
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Old 10-19-2010, 09:45 PM   #11
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And be sure the component cables are plugged in to the proper jacks. In poor light, that blue and green can look awful similar.
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Old 10-19-2010, 09:54 PM   #12
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I'd generally agree with that statement, but the OP didn't make it clear if this was only on the cable box or for other input sources also. It does sound very wrong that unplugging the unit would do anything like that (unless it was a defective unit), so could it have something to do with the source?
It's possible. bob. But it seems highly coincidental that everything would go haywire when he knocked the power out accidently. In eithercase, PFC5's example when the power going out is spot on. And pretty much calling rizzo dumb because he suggest taking back a defective unit is laughable at best.
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Old 10-19-2010, 10:02 PM   #13
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because you're a Canadian living in California and I'm a Canadian living in California I wanted to help you out. How's your new life in SoCal treating you anyway Jenni?
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Old 10-20-2010, 06:59 AM   #14
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In eithercase, PFC5's example when the power going out is spot on. And pretty much calling rizzo dumb because he suggest taking back a defective unit is laughable at best.
Quite correct! I don't know why anyone who has spent any amount of time on this forum would say such a thing. It sounded quite rude with no apparent provocation.
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Old 10-20-2010, 07:43 AM   #15
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I don't think PFC's intention was to be rude, and you may have just misconstrued what was posted.
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