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Intermittent Black Screen - Need Help

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Old 12-28-2009, 01:33 PM   #1
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Default Intermittent Black Screen - Need Help

I have a new 50 inch Samsung Plasma TV model PN50B550T2F and a recently purchased Samsung Home Theater set with upconverting DVD player - model HT-Z420/XAA. When I try to watch a movie, I get a black screen every few minutes, for about a second, or less. The sound is un-interupted, just a black screen, and then back on (FYI - the information showing the time, and HDMI input is present in the top left hand corner when the picture returns). I don't believe it's the TV, but rather something to do with either the upconverting or Samsung Anynet. Also as a side note, I had an older TV (720P Hewlet Packard) that I used this same system on to watch movies and no problems. Does anyone have any idea what the problem is?!?

It is very frustrating. I have tried swapping cables and input on the TV, and turning off Anynet with no avail. Please help.

Thanks for your assistance.

Last edited by z24dawg89; 12-28-2009 at 01:57 PM.
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Old 12-28-2009, 02:17 PM   #2
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If you have them connected via HDMI then it sounds like a HDCP handshake issue. Try connecting via component cables (red/green/blue) and see if that solves the problem. If it does, then you know that it is likely a HDCP handshake issue.

Call Samsung and ask for tech support and not a customer service rep who just reads from a script and does not have the latest update files that might be needed to solve the HDMI problem.

Good luck!
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Old 12-28-2009, 02:39 PM   #3
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There have been some issues...

Samsung Anynet issues

AnyBody make AnyNet work?

Samsung Anynet Device Problem

Anynet will not with with computer plugged in

Last edited by pappylap; 12-28-2009 at 02:43 PM.
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Old 12-28-2009, 03:00 PM   #4
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I tried the suggestion of turning Anynet off, but that did not fix the problem. I will try using componet and see if that works and report back.

Thanks for the help.
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Old 12-28-2009, 03:23 PM   #5
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Quote:
Originally Posted by z24dawg89 View Post
I tried the suggestion of turning Anynet off, but that did not fix the problem. I will try using componet and see if that works and report back.

Thanks for the help.
I would still pursue having Samsung fix the HDMI problem even if the components work for you. You paid a lot of money for a TV to work properly so they SHOULD make it right. Someday BD players or the BD movies might not allow full resolution over component when the ICT starts being used so using a component connection is only a short term fix until you can get the HDCP issues resolved.

Good luck!
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Old 12-29-2009, 01:11 PM   #6
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Quote:
Originally Posted by z24dawg89 View Post
I have a new 50 inch Samsung Plasma TV model PN50B550T2F and a recently purchased Samsung Home Theater set with upconverting DVD player - model HT-Z420/XAA. When I try to watch a movie, I get a black screen every few minutes, for about a second, or less. The sound is un-interupted, just a black screen, and then back on (FYI - the information showing the time, and HDMI input is present in the top left hand corner when the picture returns). I don't believe it's the TV, but rather something to do with either the upconverting or Samsung Anynet. Also as a side note, I had an older TV (720P Hewlet Packard) that I used this same system on to watch movies and no problems. Does anyone have any idea what the problem is?!?

It is very frustrating. I have tried swapping cables and input on the TV, and turning off Anynet with no avail. Please help.

Thanks for your assistance.
If frustration likes company, then here I am... I believe we are in the same boat. I posted something similar in a different forum which is supposedly moderated by Samsung tech reps and provide a degree of support.

Since this is my first post, Big Brother won't let me post URL's but Google "Samsung Forum CNET" (or go to CNET and search "Samsung Forum") and you should find it. My posting is titled "Video flicker with Blu-ray Soundbar and LED HDTV"

In scouring different sites, other things you can consider trying are the order you turn on your devices (i.e. turn on TV first... wait 10 seconds, then turn on home theater system) and ensuring adequate voltage to your components (don't plug everything into the same socket/surge protector). Each works to ensure the proper HDCP handshake, in theory. I've had a degree of success if success means the picture is without flicker for a fairly long period (enough to watch a movie). But as someone else noted, we paid a lot of money to have this work properly, particularly given our machines are from the same manufacturer, so I am looking for something more than an order of operations and finger crossing.
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Old 12-29-2009, 03:25 PM   #7
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And people continue to be puzzled as to why I don't like Samsung TV and DVD/Blur-ay products...
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