Customer Service Joke

Drew67 · 05-08-2009, 08:03 PM

When the new HD channels were added today, I received all but Speed and FX. I called Dish customer support and was told repeatedly that FX and Speed were not available on Dish at this time. I told the CSR three times that my neighbors are receiving both FX and Speed in HD as of this morning. She said, "Let me check. Oh yes, they are available as of today starting at 5 o'clock eastern time." I asked why I wasn't receiving them and my neighbors do. She said "Sometimes it takes several days and you might receive it by tomorrow. I'm glad I could help you this evening, is there anything else I can help you with?"

Glad she could help me?!

garys · 05-08-2009, 10:12 PM

CSR's are the last people to know anything, they will be given the update tomorrow. You should have either tried for a supervisor hoping they would have been informed or go through tech services and ask for a rehit on your receiver.

TDK1044 · 05-09-2009, 11:05 AM

I don't waste my time calling the 800 number. I e-chat with them. In this case, I got all but FX HD, and so I set up an e-chat and I had FX HD within 60 seconds.

18 is # 1 · 05-09-2009, 11:31 AM

Quote:

Originally Posted by garys

CSR's are the last people to know anything, they will be given the update tomorrow. You should have either tried for a supervisor hoping they would have been informed or go through tech services and ask for a rehit on your receiver.

+1

BNCR · 05-09-2009, 12:40 PM

My new HD channels didn't come up and I did the DISH web site tech support chat deal. I took about three minutes and they had me up and running. Once I found out you can get tech support using the chat feature I never called DISH again. My customer satisfaction went from completely disappointing to completely happy.

fredinva · 05-09-2009, 08:51 PM

Quote:

Originally Posted by TDK1044

I don't waste my time calling the 800 number. I e-chat with them. In this case, I got all but FX HD, and so I set up an e-chat and I had FX HD within 60 seconds.

If you think you got a re-hit and it got activated in 60 sec.,,,, you dreaming.

fred

TDK1044 · 05-10-2009, 12:13 PM

Quote:

Originally Posted by fredinva

If you think you got a re-hit and it got activated in 60 sec.,,,, you dreaming.

fred

The guy on e-chat said he'd just sent the signal and that I should wait two to three minutes. I closed my guide and responded back to him. Then I opened the guide and the once red FX HD was now available. I assigned it to my personal list and selected the channel which was now HD.

It was no more than 60 seconds. So go have your own dream, Jerk.

BNCR · 05-10-2009, 03:16 PM

Quote:

Originally Posted by fredinva

If you think you got a re-hit and it got activated in 60 sec.,,,, you dreaming.

fred

I must have been dreaming as well. The chat CSR took less than 3 minutes start to finish, including confirming my new HD channels were working.

TobyB · 05-11-2009, 12:25 AM

Quote:

Originally Posted by bncr

i must have been dreaming as well. The chat csr took less than 3 minutes start to finish, including confirming my new hd channels were working.

+1!

silentgarth · 05-20-2009, 12:17 PM

Quote:

Originally Posted by BNCR

I must have been dreaming as well. The chat CSR took less than 3 minutes start to finish, including confirming my new HD channels were working.

+2

Will be doing the webchat from now on!!

05-08-2009, 08:03 PM	#1
Drew67 My plasma is High Def. Join Date: Jul 2007 Location: Houston, Texas Age: 42 Posts: 8	Customer Service When the new HD channels were added today, I received all but Speed and FX. I called Dish customer support and was told repeatedly that FX and Speed were not available on Dish at this time. I told the CSR three times that my neighbors are receiving both FX and Speed in HD as of this morning. She said, "Let me check. Oh yes, they are available as of today starting at 5 o'clock eastern time." I asked why I wasn't receiving them and my neighbors do. She said "Sometimes it takes several days and you might receive it by tomorrow. I'm glad I could help you this evening, is there anything else I can help you with?" Glad she could help me?! __________________ Panasonic TH-42PX75U 42 Inch Plasma Samsung PN50A450 50 Inch Plasma Panasonic DMPBD35K Blu-Ray Panasonic DMR-ES25 DVD Recorder Dish Network HD Package Last edited by Drew67; 05-08-2009 at 10:01 PM.

Similar Threads to Customer Service Joke
Thread	Thread Starter	Forum	Replies	Last Post
Pioneer Elite 1120	vinny75	Flat-Panel TVs	176	10-03-2008 08:06 PM
BREAKING - "DIRECTV WILL CHARGE EXTRA $99 FOR HD BROADCAST ON NFL Sunday Ticket"	Smthkd	DirecTV Forum	262	09-16-2007 10:39 PM
All RPTV are worthless!	hdtvpros.com	Rear-Projection TVs	31	02-21-2006 03:44 PM
Directv customer service is a joke	rockets95	DirecTV Forum	9	12-07-2005 07:00 AM
LIARS about Day After Thanksgiving Sale at CircuitCity.com	rickbbb	Rear-Projection TVs	16	12-03-2004 08:40 PM

05-08-2009, 10:12 PM	#2
garys High Definition is the definition of life. Join Date: Sep 2005 Location: Greentown, PA Age: 52 Posts: 1,481	CSR's are the last people to know anything, they will be given the update tomorrow. You should have either tried for a supervisor hoping they would have been informed or go through tech services and ask for a rehit on your receiver.

05-09-2009, 11:05 AM	#3
TDK1044 High Definition is the definition of life. Join Date: Jun 2008 Posts: 198	I don't waste my time calling the 800 number. I e-chat with them. In this case, I got all but FX HD, and so I set up an e-chat and I had FX HD within 60 seconds.

05-09-2009, 12:40 PM	#5
BNCR High Definition is the definition of life. Join Date: Nov 2007 Posts: 388	My new HD channels didn't come up and I did the DISH web site tech support chat deal. I took about three minutes and they had me up and running. Once I found out you can get tech support using the chat feature I never called DISH again. My customer satisfaction went from completely disappointing to completely happy.