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Nightmare Service Call

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Old 05-21-2006, 09:58 PM   #1
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Join Date: Mar 2006
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Default Nightmare Service Call

Have been having pixalation on my HD locals here in Dallas Dish set up service call and now things are worse than ever.Tech arrives ok but first thing he says is the system is pointed perfect must be 622 without even looking at the alignment of the dish.I question him on that statement and of course he has 18 years expertise at putting in systems.
So he goes out and the first thing he does is push on the dish it moves then try's to tell me its the whole roof when I saw only the dish move so his next move was to take everything apart out side starts switching the lines on the DPP44 switch do not know if he ever put the lines back the way they were so for the next 3 hours he works to get anything working.He says he might not be able to get it back to even what it was.
Finally it is back on but worse we called Dish tech support they told him to check the grounds he tells them that it really does not need grounding but he goes out and takes the ground off and reruns the ground to the cable that runs from the breaker box inside to the grounding rod outside the bad thing is he scraped off alot of the insulation covering the ground wire which is not suppose to have bare wire exposed by local code.
Again I mention this to him and get the same I have 18 years experience so he reboots 622 says that is the best that can be done and if it does not get better call dish back by this time all I wanted was him out of my house then as he is leaving he tell me after 10 years with Dish he was tired of their(bad words)and was going to work for Verison.
So about 30 minutes after he leaves call Dish back now the 622 is worse it also now about every minute or two screeches with sound but only on my HD locals
The CSR at tech support was real supportive and set up another service call with a field supervisor and told me that what ever the other guy messed up they would repair.
Sorry just a little venting
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