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Disappointed (again!) Dish promos only for new subscribers. . .

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Old 04-12-2012, 12:48 PM   #1
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Default Disappointed (again!) Dish promos only for new subscribers. . .

Since Dish is promoting their new Hopper receiver, they are giving quite a discount to NEW subscribers only. Once again, current customers don't get considered in the equation. If one chooses America's Everything Package (as we do), and commits for 24 months, the first 12 months they knock $30 off per month, a substantial savings.

When I asked a Dish rep if we could receive a similar discount (or anything, for that matter), I was told there are no current promos for existing customers. It would make good business sense to offer something to current subscribers.

To be fair, I've been very happy with the Dish service/reception over the eight years we've been subscribers, and it is much less expensive than our local cable. The installers were very knowledgeable and respectful of our home when we upgraded to HD last summer.

Could a Dish rep please explain the rationale behind this? My "complaints" have fallen upon deaf ears. It makes one consider a move to DirecTV when our commitment period ends. One could just go for the best deal at the time.

Anyone else peeved about this?
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Old 04-12-2012, 12:57 PM   #2
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It's harder to get new business, than keep present. Cost wise, they spend so much more trying to get new customers. Some company's will go to great lenths to keep people on board. They have the "hook" in place, it kust needs to be "set" every now and then.
I find complaining every so often gets me freebies. Even under contract I still get stuff. Just for being a squeeky wheel. Once even crying about treating new business better than me, after years of being with them. Any big corp. will do this. Customer retention. Only the one who needs the grease will get it. How bad do you need it?
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Old 04-12-2012, 12:59 PM   #3
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Unfortunately the business model is to give promotions to get new customers and hope the customers stay long enough and subscribe to a profitable package to recoup the new subscriber cost and ultimately provide a profit. Giving the same promotions to the existing customers doesn't work, a business needs to make a profit to survive.

Call and whine some more if you are the type that likes to do that, maybe you can get something, maybe not. Profit margins on satellite TV packages are very slim and it is likely the expense to get you connected and provide the equipment you use hasn't even been recouped yet with the margin on the plan you subscribe to. I dropped DirecTV after 12 years, their business model was the same because it was more than I was willing to pay but with several moves and equipment upgrades, I doubt if DirecTV ever broke even on me, much less made a profit.
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Old 04-12-2012, 01:18 PM   #4
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I do realize that it takes a while for the company to make a profit off of a new customer, but we've had the most expensive package for eight years, in the same location, with only one new receiver (to get HD.) If they haven't made a profit from us, they're not making one from anyone. Sorry if I came off like a whiner, but other than a handful of free PPV (which I didn't need b/c I get all of the premium stations) I've paid full price all along.

Thanks for your input; I always enjoy the posts on this forum.
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Old 04-12-2012, 02:51 PM   #5
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How long ago did you upgrade to your HD receiver?
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Old 04-13-2012, 10:48 AM   #6
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Gary, we got an HD receiver for one HD TV and one CRT (in our exercise room), as we just have the two sets. That was mid September 2011. I realize that the receiver was costly for Dish, but a brand new customer would receive a considerable discount the first year.
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Old 04-13-2012, 11:03 AM   #7
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Please PM your account number to me so I can review your account for all available options. Please let me know. Thanks.

Quote:
Originally Posted by joyandjerry View Post
Gary, we got an HD receiver for one HD TV and one CRT (in our exercise room), as we just have the two sets. That was mid September 2011. I realize that the receiver was costly for Dish, but a brand new customer would receive a considerable discount the first year.
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Old 04-13-2012, 11:30 AM   #8
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Quote:
Originally Posted by joyandjerry View Post
Gary, we got an HD receiver for one HD TV and one CRT (in our exercise room), as we just have the two sets. That was mid September 2011. I realize that the receiver was costly for Dish, but a brand new customer would receive a considerable discount the first year.
You would not be able to get your next upgrade until Sept 2012, Dish only allows one per 12 month period. This is a requirement by Dish, and has been in place for many years. You can buy the equipment or you can wait.
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Old 04-13-2012, 01:14 PM   #9
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I'm very happy with my current receiver, as I am with Dish service. i would definitely recommend them, (and have to many). The Hopper isn't really something we need now. I was just was hoping that a long standing customer would be able to receive a similar discount to a new customer.

Thanks for your interest, Ray. I'll PM you.
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Old 04-13-2012, 01:17 PM   #10
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You're welcome. I'll be looking for it. Thanks.

Quote:
Originally Posted by joyandjerry View Post
I'm very happy with my current receiver, as I am with Dish service. i would definitely recommend them, (and have to many). The Hopper isn't really something we need now. I was just was hoping that a long standing customer would be able to receive a similar discount to a new customer.

Thanks for your interest, Ray. I'll PM you.
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Old 04-13-2012, 01:19 PM   #11
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Longstanding will get you somethings, but not equipment upgrades if prior one was less than 12 months previous. Waiting till you can upgrade may benefit you as it will allow Dish time to work out some of the bugs the new Hopper seems to have at the moment. Also, if you are not aware, your current receiver would need to be given back to Dish should you upgrade to the Hopper. Some people are not aware Dish is not allowing Hopper with any other type receivers.
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Old 04-13-2012, 02:04 PM   #12
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Gary, thanks for the info and your time; I was aware of those restrictions. We are not interested in an equipment upgrade now (hard drive has "valuable" stuff on it!!). My point was that the new customer seems to get quite a few discounts. When we signed on in "04, there weren't the great promotions that are available now.

As previously stated, we are very happy with the service.
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Old 05-16-2013, 07:20 PM   #13
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Quote:
Originally Posted by leevitalone View Post
It's harder to get new business, than keep present. Cost wise, they spend so much more trying to get new customers. Some company's will go to great lenths to keep people on board. They have the "hook" in place, it kust needs to be "set" every now and then.
I find complaining every so often gets me freebies. Even under contract I still get stuff. Just for being a squeeky wheel. Once even crying about treating new business better than me, after years of being with them. Any big corp. will do this. Customer retention. Only the one who needs the grease will get it. How bad do you need it?
Wrong, dude .
If it costs more to acquire a new customer, it is cheaper to keep existing custors happy so they don't leave
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Old 05-16-2013, 09:01 PM   #14
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Wrong, dude .
If it costs more to acquire a new customer, it is cheaper to keep existing custors happy so they don't leave
It is not necessary to post to a thread that has been inactive for over a year.
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Old 05-17-2013, 05:54 AM   #15
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Quote:
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It is not necessary to post to a thread that has been inactive for over a year.
the info is still valid today
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