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Complete & Partial Signal Loss and Channel Loss

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Old 12-20-2011, 09:48 PM   #1
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Default Complete & Partial Signal Loss and Channel Loss

Hi.

Sorry to have my first post be gripe-related, but sumthin ain't right w/ Dish Network.

Since the original, fairly well-documented posts around the net about this issue in September, I have been experiencing intermittent HD signal losses coming from their satellite 129. Never a problem with the SD versions of these channels. Can anyone objectively confirm that the problem is still a result of a jacked up satellite 129 or does this really warrant either a $95.00 service call or a $6.00 per month bump for a, as the good fellas would call it, "protection plan"?
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Old 12-21-2011, 07:02 AM   #2
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I have 129 satellite for my HD programming and I'm not experiencing any problems with my HD. Do you know your signal strength on your HD channels? If you go to a channel when you are experiencing problems then go to Point Dish, you'll see what your signal strength is for that channel. Please let me know. Thanks.
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Old 12-21-2011, 09:11 AM   #3
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Quote:
Originally Posted by Ray C@DISH View Post
I have 129 satellite for my HD programming and I'm not experiencing any problems with my HD. Do you know your signal strength on your HD channels? If you go to a channel when you are experiencing problems then go to Point Dish, you'll see what your signal strength is for that channel. Please let me know. Thanks.
Ah ha...this could be an issue. Signal strength is only 11! I had the new HD package installed around July - Aug and did not start experiencing issues until Sept.- Oct. Can you speculate what has changed? On the other hand, local NBC channel's HD signal strength is 69, using satellite 110. It almost seems like the direction in which the dish is pointed is not optimum for both satellites at the same time? How can one dish be pointed in two directions simultaneously? Is there a common solution to this problem?

Thanks in advance!
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Old 12-21-2011, 10:44 AM   #4
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All 3 satellites are located within a certain area in space allowing for the dish to be point in the direction of the 3 satellites. It looks like the 129 alignment has changed or the LNB for the 129 satellite is going bad, thus the reason for the problem. We would need to technician to go out and check the installation. Please let me know. Thanks.

Quote:
Originally Posted by Desertman50 View Post
Ah ha...this could be an issue. Signal strength is only 11! I had the new HD package installed around July - Aug and did not start experiencing issues until Sept.- Oct. Can you speculate what has changed? On the other hand, local NBC channel's HD signal strength is 69, using satellite 110. It almost seems like the direction in which the dish is pointed is not optimum for both satellites at the same time? How can one dish be pointed in two directions simultaneously? Is there a common solution to this problem?

Thanks in advance!
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Old 12-21-2011, 07:02 PM   #5
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Quote:
Originally Posted by Ray C@DISH View Post
All 3 satellites are located within a certain area in space allowing for the dish to be point in the direction of the 3 satellites. It looks like the 129 alignment has changed or the LNB for the 129 satellite is going bad, thus the reason for the problem. We would need to technician to go out and check the installation. Please let me know. Thanks.
Before I make the decision to shell out just south of $100.00 for a service guy to come fix something that is less than 6 months old, I have a few questions for you:

1. what is the life expectancy for this LNB?
2. does dish network warranty the LNB for any period of time?
3. if 129 alignment has changed, isn't dish network obliged to inform their customers and take appropriate action to ensure the service I am paying for is not disrupted?
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Old 12-22-2011, 09:53 AM   #6
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The LNB normally last a long time. I've had mine going on 3 years now without a problem.

Any replacement parts are included with the price of the technician visit. There aren't any additional charges for repairing your service. When you add the Protection Plan ($6 per month), the first tech visit is at no charge.

The satellite position in space has not changed. If the alignment is off, it is at the dish located at your home (could be cause by high winds, someone bumping into the dish, etc.).

Quote:
Originally Posted by Desertman50 View Post
Before I make the decision to shell out just south of $100.00 for a service guy to come fix something that is less than 6 months old, I have a few questions for you:

1. what is the life expectancy for this LNB?
2. does dish network warranty the LNB for any period of time?
3. if 129 alignment has changed, isn't dish network obliged to inform their customers and take appropriate action to ensure the service I am paying for is not disrupted?
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Old 12-22-2011, 10:46 AM   #7
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the sat did not move in space....

your dish moved on your house, unfortunalty once the dish is bolted to your roof its now your dish. Usually they call it service in 90, which gives you 90 days of free repairs.

Either find a guy do aim it for $20, or get the service plan for awhile, live with the crappy signal, then i think its after 30 days your covered for dish alignment.

Find a local retailer, see if anyone is just sitting around, ask to speak to an installer himself, offer him cash to come align it.

Also wining and complaining that you never had above 11 percent signal might also generate a free service call.....

Some kid put mine in some 4 years ago, had issues with my 722 locking up, being completly stupid like interupting my OTA viewing claiming signal loss on sat 129.....really? Interupt my OTA program to tell me i have sat signal loss?? WTF? They came realigned my dish, no problems since.

sat 129 should be 60 or higher

EDIT: I have yet to see a bad dish 1000.2 lnb, not saying it doesnt happen, i havent seen any in the thousands ive worked on. Direct lnb, now thats a whole different story.......ive had over a hundred bad lnbs
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Old 12-22-2011, 02:11 PM   #8
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I was having trouble with signal loss on 129 every time it rained. 2 braces added to the dish mounting arm, and the tech slighty adjusting the skew (iirc) and I haven't lost the signal since. Cost me $20 from an independent sat. installer who was doing another house in the neighborhood.
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Old 12-24-2011, 09:08 AM   #9
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to avoid giving up nearly $100.00, I adjusted my dish myself and brought the almost non-existent sat. 129 signal from 7 to over 50. one other note that is applicable in this whole scenerio is that when I upgraded to HD during the summer, the service kid moved my dish from high atop my chiminey, where I initially installed it over a decade ago, where I had absolutely ZERO reception issues, to a location about 15 ft. below it, which left it susceptible to neighbor's palm trees, which, by the way, do grow taller with time. get it? he didn't. after speaking with yet two more dish-humans yesterday, pointing this fact out to them, you know what their response was, right? could have been a recording: "select either the protection plan or one-time $95.00 service fee". I asked them if they took responsibility for their actions of lowering my dish to a location that could encounter obstructions with time, and they said yes, the service guy must have done it for a reason, but I had to pay for it. Something about lowering the dish aided in getting optimum reception for sat. 129. I pointed out how the focus of the dish could not have changed that much because it still needed optimum focus for the other two satellites it was focused on for the last 11 years and how these 3 satellites had to be in very similar orbits in order for my (and all others in this area) dish to receive their signals. Crickets could be heard. In conclusion, I asked the dish human one last question: "so you want me to pay for your mistake?". The answer was "do you want the $95.00 one-time service fee or the additional $6.00 per month protection plan?". At this point the last sound the dish-human heard was my phone hanging up.

at no time during any conversations with dish-related humans did anyone suggest this potential solution. instead, everyone of them, without fail, insisted I either pay the $95.00 service fee or bump my monthly payments to include the good-fellas "protection plan".

Judge for yourself, these are the facts.

This solution is my gift to all you dish subscribers...Merry Christmas!
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Old 12-27-2011, 09:23 AM   #10
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He more than likely moved the dish due to wind conditions or future service work.

Aiming the dish yourself most people cant do...... and you should be way over 50 for 129

what happened to your other sat signals when you did this??
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58" Samsung plasma -- 40" Sony Bravia -- Benq W500 on a 11' screen -- 22" Vizio lcd -- about 5 other SD tvs

Directv HR34 HR24 2-H24 H25
Dish 722k 722 612 512
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Old 12-30-2011, 08:25 AM   #11
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Signal strength is dependent upon your location. I'm in the Denver area and my 129 satellite signal strength is the upper 40s - low 50s (I don't have a problem with losing signal). As far as the other issue you mentioned about the technician lowering the dish, please PM your account information to me so I can review your account to see how best I can assist you. Thanks.

Quote:
Originally Posted by Desertman50 View Post
to avoid giving up nearly $100.00, I adjusted my dish myself and brought the almost non-existent sat. 129 signal from 7 to over 50. one other note that is applicable in this whole scenerio is that when I upgraded to HD during the summer, the service kid moved my dish from high atop my chiminey, where I initially installed it over a decade ago, where I had absolutely ZERO reception issues, to a location about 15 ft. below it, which left it susceptible to neighbor's palm trees, which, by the way, do grow taller with time. get it? he didn't. after speaking with yet two more dish-humans yesterday, pointing this fact out to them, you know what their response was, right? could have been a recording: "select either the protection plan or one-time $95.00 service fee". I asked them if they took responsibility for their actions of lowering my dish to a location that could encounter obstructions with time, and they said yes, the service guy must have done it for a reason, but I had to pay for it. Something about lowering the dish aided in getting optimum reception for sat. 129. I pointed out how the focus of the dish could not have changed that much because it still needed optimum focus for the other two satellites it was focused on for the last 11 years and how these 3 satellites had to be in very similar orbits in order for my (and all others in this area) dish to receive their signals. Crickets could be heard. In conclusion, I asked the dish human one last question: "so you want me to pay for your mistake?". The answer was "do you want the $95.00 one-time service fee or the additional $6.00 per month protection plan?". At this point the last sound the dish-human heard was my phone hanging up.

at no time during any conversations with dish-related humans did anyone suggest this potential solution. instead, everyone of them, without fail, insisted I either pay the $95.00 service fee or bump my monthly payments to include the good-fellas "protection plan".

Judge for yourself, these are the facts.

This solution is my gift to all you dish subscribers...Merry Christmas!
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