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Snow on dish causing signal loss

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Old 03-11-2011, 09:27 AM   #1
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Default Snow on dish causing signal loss

I had Dish installed one week ago and had to climb a ladder three times to remove snow from the dish.

I had Direct for 7 years and only had to do that about 6 times.

I searched here and didn't see where much has been said about this being a problem.

I just talked with Dish and they said to unplug the receiver for 10 seconds.

I understand the Dish dish leans back more than the Direct dish did so the snow lays on it much easier.

But we haven't had any large snows in the past week, just light snow, one day about two inches of wet sticky snow.

Dish told me they could send the installer out but they would charge me $16. That isn't going to happen, no way am I paying for the guy to return one week later.

Then the rep at Dish said to try Rain-X on the dish. I just did that while it's snowing. We are to get 4-6" of snow today.

I'm loving the HD programming and price, this snow problem...not so much.

I just checked signal strength, it said 59 percent.

Any advice will be appreciated.
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Old 03-11-2011, 09:40 AM   #2
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Don't know why they cant send 1 out for free since it has only been a week.. Keep calling and complaining.. If not, I would just pay the $16.. I know it is more of a principle issue here, but not worth hassle of loosing signal. And then you can find out if they can adjust it to help prevent this. If not, not much else you can do since rain-x,PAM or WD40 does not help.. Only other option is a dish heater/cover and they are around $75-$100.
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Old 03-11-2011, 09:41 AM   #3
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Spray the dish with some PAM, or other cooking oil.. That might help with keeping some snow off the dish..

I guess it doesn't help.. Sorry..
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Old 03-11-2011, 12:33 PM   #4
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If you can see the dish face from the ground and it is close enough for you to spray it with a garden hose, just rinse it off with water.
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Old 03-11-2011, 12:37 PM   #5
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Quote:
Originally Posted by fhoegler View Post
If you can see the dish face from the ground and it is close enough for you to spray it with a garden hose, just rinse it off with water.
Using a garden hose in the winter is next to impossible...
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Old 03-11-2011, 01:35 PM   #6
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Default Similar problem with rain in summer

Quote:
Originally Posted by RickinPA View Post
I had Dish installed one week ago and had to climb a ladder three times to remove snow from the dish.

I had Direct for 7 years and only had to do that about 6 times.

I searched here and didn't see where much has been said about this being a problem.

I just talked with Dish and they said to unplug the receiver for 10 seconds.

I understand the Dish dish leans back more than the Direct dish did so the snow lays on it much easier.

But we haven't had any large snows in the past week, just light snow, one day about two inches of wet sticky snow.

Dish told me they could send the installer out but they would charge me $16. That isn't going to happen, no way am I paying for the guy to return one week later.

Then the rep at Dish said to try Rain-X on the dish. I just did that while it's snowing. We are to get 4-6" of snow today.

I'm loving the HD programming and price, this snow problem...not so much.

I just checked signal strength, it said 59 percent.

Any advice will be appreciated.
Rick

Are you on the two dish setup or the one dish Eastern Arc setup?

I have a similar problem in the summer only with rain. The smallest amount of rain or even heavy storm clouds to the Southwest and I lose my signal.

I was on the two dish setup 61.5 and 110/119 until the palm tree in my neighbor's yard grew to the point it was blocking the signal on 110/119. I hardly ever lost the signal. I was switched to the one dish Eastern Arc setup and now lose the signal frequently. Dish has been out here numerous times to realign the dish, change out the LNB, etc. All to no avail. The signal meters on the newer receivers all show a very low signal strength especially on the Eastern Arc satellites. I got a much higher signal strength on the twin dish setup on 110/119.

To sum it up, the Eastern Arc sucks, at least in Southwest Florida.

I don't think my neighbor would be willing to cut down his now huge queen palm so I can get better satellite reception.

I almost gave up on Dish, but fortunately the problem only occur in the summer rainy season. Not much on except repeats. I love the VIP 722 receivers I have.

Good luck. By the way a possibility would be a Hot Shot Dish Heater Kit for 18 to 20 inch dishes or something similar.
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Old 03-11-2011, 04:24 PM   #7
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Thank you all for your help and advice.

Weberman, I have the single dish. And since I need an extension ladder to get up to it I think I'll be installing a heater this summer so I don't have this problem next winter. Thankfully the weatherman was wrong again and we didn't get snow today, just a little this morning.
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Old 03-11-2011, 04:57 PM   #8
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Thats weird cause ive never had snow on my dish net dish, yet this year we had alot of heavy snows and the directv dishes all had snow and lost signal, while mine never did at all.

When the sky is clear you should be over 70% for sure, if not it wasnt aligned right.

One guy put pam on his dish at the top of a large pole in his yard on an accreage, he was the first guy to lose signal, it made it stick to the dish instead, it must have collected dirt first.
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Old 03-11-2011, 06:33 PM   #9
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Quote:
Originally Posted by Jodean View Post
Thats weird cause ive never had snow on my dish net dish, yet this year we had alot of heavy snows and the directv dishes all had snow and lost signal, while mine never did at all.

When the sky is clear you should be over 70% for sure, if not it wasnt aligned right.

One guy put pam on his dish at the top of a large pole in his yard on an accreage, he was the first guy to lose signal, it made it stick to the dish instead, it must have collected dirt first.
We had 1 of the snowiest winters on record and never had snow accumulation issues on my DTV dish and have not lost a signal either due to heavy snowfall.. But as far as Dish is concerned, I only remember having to clean snow of it maybe 2 or 3 times in the 5 years, so not an issue there either.
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Old 03-12-2011, 06:21 AM   #10
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Do you guys think it could be that the dish isn't aimed properly?
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Old 03-12-2011, 06:41 AM   #11
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Quote:
Originally Posted by RickinPA View Post
Do you guys think it could be that the dish isn't aimed properly?
You can tell if your getting a good signal or not. Funny though because I am in the Northest and haven't lost my signal this winter yet. I don't lose it unless we have a severe thunderstorm and then it is only for a short time. If it keeps happening I would call them back and have a tech come out and see if he can reposition it.
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Old 03-12-2011, 07:45 AM   #12
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We picked up a can of Dupont Tefllon spray from Home Depot. I sprayed the dish in the fall, and haven't had any signal loss all winter. I am in the northeast, and had lots of snow this winter. Last year, I had to clear the dish off several times, so the spray must have worked good.

As far as your signal strength, I am pretty sure the eastern arc setup works on a different scale. I have signals in the 50's and 60's, and only lose it in a real downpour, and that will only last for a few minutes. If you do some research, a signal strength close to 60 on the eastern arc is a very good signal.
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Old 03-12-2011, 04:46 PM   #13
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RickinPA, you should be under warranty if you got installed a week ago. Can you PM me so that I can take a look at your account please? A tech may be needed to repoint the dish. They may even be able to put in a better spot. But go ahead and PM me, and we will take care of it!!!!!
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Old 03-14-2011, 10:42 PM   #14
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Cover the entire Dish, reflector and LNB with a large black trash bag, snug it but not too tight.

The snow that builds up can be easily removed by gently tapping the area between the lnb and dish and the black color will melt contacting snow much more readily that the metal or plastic dish.
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Old 03-22-2011, 09:52 PM   #15
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Heat tape worked for me my first winter with DISH to keep it clear. It went down the arm from the LNBF, and then made a loop on the back side of the dish. When it was icy, I just plugged in and signal came back pretty quickly. That is an option for some people.

I will say I had a tech out last spring due to a tree (or so I thought) and a 004 message. He re-peaked the dish and now the heat tape is virtually useless. Its not really noticeable, so I don't mind keeping it there just in case. We had some serious snow this past winter (8 inches in fewer hours) and I never had to touch the heat tape plug. Not even a flicker on signal since the visit, except today (70MPH gusts of wind and I caught a case of "squares" for about 2 seconds). My vote is a tech first, snow solution second.
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