Pro's And Con's About Dish Network Company

rickbbb · 09-04-2004, 11:51 AM

Most Of the time I found that Dish Network customer service knows almost Nothing about Dish Network or the products they sell.They seem to be a very uneducated bunch of people.Though I WILL say that their Advance Technical department people are EXCELLENT and extremely helpful and knowledgable....MOST of the time.

fredinva · 09-20-2004, 06:40 PM

DishNet Pro:
Dish will never send you to the equipment mfg. for a problem -
they are the mfg.

unlike DTV

fred

picaddict · 10-05-2004, 05:35 PM

You are absolutely right rick, I have never talked to such a group of people that had no idea about their product before. I switched from Voom this weekend because of their great package program ($44) for 3 rooms and HD.

I suscribed with one of their local retailers who insisted that I did not need an ota to recieve locals in high def, and that I would receive "everything I need to enjoy all the HD channels". When the tech came to install, he said "I think you might need it", so I called customer service while the tech was here, and she said no, so the tech left. I eagerly flipped to the sunday morning football game (my only reason for HD) and was in COMPLETE SHOCK to find it was in crappy SD. After picking myself off the floor and using smelling salts to revive myself, I mustered the energy to call DISH.

The person who answered agreed that I did need an OTA, she then transferred me to another girl who had the nads to say if I did not get the game in HD, that meant it was not broadcast in HD. WHAT?? It was broadcast in HD on my voom system before it was unplugged!! Someone give me an answer!! I was soo p'd off I hung up the phone. Called back 20 minutes later and asked for a superivsor and got transferred to to the HD Advanced tech dept...da da da da! Very helpful staff, answered all my questions..blah blah blah. Get transferred back to the "supervisor" who said they would gladly come back to install an antennae for ......$139.....are you friggin kiddin me?
After a little talk with the "supervisor" they are now coming this saturday to do an install, FREE, not even a charge for the OTA.

Sorry this post was so long, just wanted to share my experience. Do not agree to pay for anything if you feel you were wronged. With so much competition these days, the consumer has plenty of bargaining chips.

fredinva · 10-08-2004, 06:22 AM

Geeeez picaddict,

Quit pickin' on Dish so much and do more research.

You had a voom installed uhf antenna on your roof with coax!
All u had to do was connect it to your 811.

voila, local HD!!

fred

picaddict · 10-08-2004, 08:48 AM

hehe....maybe I just need anger management classes, a la Milton Bradley (i'm from LA, where the dodgers stink out loud).

09-04-2004, 11:51 AM	#1
rickbbb Phillips 47 Inch LCD HDTV Join Date: Sep 2004 Location: Southern California Age: 52 Posts: 2,119	Pro's And Con's About Dish Network Company Most Of the time I found that Dish Network customer service knows almost Nothing about Dish Network or the products they sell.They seem to be a very uneducated bunch of people.Though I WILL say that their Advance Technical department people are EXCELLENT and extremely helpful and knowledgable....MOST of the time.

09-20-2004, 06:40 PM	#2
fredinva 50"Wega HD ROCKS! Join Date: Sep 2004 Posts: 752	DishNet Pro: Dish will never send you to the equipment mfg. for a problem - they are the mfg. unlike DTV fred __________________ I'm getting really, really tired of Dish re-scheduled install threads!! Call a local Retailer. And, we'll check your receiver in the store for free. If you can reach your LNBF, we'll check it for free too!!!!

10-08-2004, 06:22 AM	#4
fredinva 50"Wega HD ROCKS! Join Date: Sep 2004 Posts: 752	Geeeez picaddict, Quit pickin' on Dish so much and do more research. You had a voom installed uhf antenna on your roof with coax! All u had to do was connect it to your 811. voila, local HD!! fred __________________ I'm getting really, really tired of Dish re-scheduled install threads!! Call a local Retailer. And, we'll check your receiver in the store for free. If you can reach your LNBF, we'll check it for free too!!!!

10-05-2004, 05:35 PM	#3
picaddict High Definition is the definition of life. Join Date: Jul 2004 Posts: 203	You are absolutely right rick, I have never talked to such a group of people that had no idea about their product before. I switched from Voom this weekend because of their great package program ($44) for 3 rooms and HD. I suscribed with one of their local retailers who insisted that I did not need an ota to recieve locals in high def, and that I would receive "everything I need to enjoy all the HD channels". When the tech came to install, he said "I think you might need it", so I called customer service while the tech was here, and she said no, so the tech left. I eagerly flipped to the sunday morning football game (my only reason for HD) and was in COMPLETE SHOCK to find it was in crappy SD. After picking myself off the floor and using smelling salts to revive myself, I mustered the energy to call DISH. The person who answered agreed that I did need an OTA, she then transferred me to another girl who had the nads to say if I did not get the game in HD, that meant it was not broadcast in HD. WHAT?? It was broadcast in HD on my voom system before it was unplugged!! Someone give me an answer!! I was soo p'd off I hung up the phone. Called back 20 minutes later and asked for a superivsor and got transferred to to the HD Advanced tech dept...da da da da! Very helpful staff, answered all my questions..blah blah blah. Get transferred back to the "supervisor" who said they would gladly come back to install an antennae for ......$139.....are you friggin kiddin me? After a little talk with the "supervisor" they are now coming this saturday to do an install, FREE, not even a charge for the OTA. Sorry this post was so long, just wanted to share my experience. Do not agree to pay for anything if you feel you were wronged. With so much competition these days, the consumer has plenty of bargaining chips.

10-08-2004, 08:48 AM	#5
picaddict High Definition is the definition of life. Join Date: Jul 2004 Posts: 203	hehe....maybe I just need anger management classes, a la Milton Bradley (i'm from LA, where the dodgers stink out loud).