VIP 722 DVR Problems?

[daleb]

FWIW, probably not much. Last night my 722K totally ignored any remote commands from my Harmony or Dish remote. Commands only worked from the front panel.
Did a reboot and everything went back to normal. First time for everything I guess.

[passat25]

I am f*cked, too ... My 622 got corrupted I guess... I don't have any problem sending it back but I gonna lose a lot of recording on that receiver... Is there any way to save stuff from my 622 receiver???... I also afraid I will have the same issues I had with these f*ckers from Dish a couple years ago... They claimed they never got the receiver and charged my credit card 200.00 dollars... They gave me my money back after I demanded to check their records... The guy called the warehouse and in fact they had received the receiver back... It's just the hustle to call them that really bothers me...

Update at 12:12 am 10/23/09

I just called Dish (apparently I called The Phillipines)... Talked to technical support, dude told me to plug and unplug the receiver even though I told him receiver was making a loud noise inside and the disk might be corrupted (you would think they should know better)... After a few minutes, he told me they are gonna replace the receiver and send me a new one... I told him that I wanted to get the 722 receiver, he told me it was OK but with a 24 months commitment, I said "no thanks"... I told him to just send me a 622 receiver, then it got interesting... They wanted to charge me $14.99 to get new receiver and he gave me some BS reason why they charge that... At this point, I had enough of this phillipino guy with a indian accent, I went on and told him they didn't charge me when they replaced it a few years ago and they are gonna start charging me now... He backed down and gave a credit fee (he knew they are not supposed to charge customers), so I am getting a new receiver for free as it should be along with a prepaid box to send bad receiver back... I also asked him to adjust my account because I can't watch TV, he gave me one week credit (fair enough)... The bad news, I am without satellite and HD for the next 5 days, at least I have basic cable as a backup (it comes with Comcast Roadrunner)...

[daleb]

Here's a nightmare scenario:

When we inevitably step from this world to the next, we may hope to leave legacies for those we love. An obligation to pay for satellite television service is likely not among them.

Yet that's exactly what AARP member Jayne Sakoda and her family were saddled with following her uncle's death. His one passion was watching Los Angeles Lakers basketball, Sakoda wrote me from Cerritos, California. So in May Sakoda's husband ordered Dish Network for her uncle at his assisted-living facility, since he couldn't do it himself. Regrettably, he died less than two months later, yet Dish Network refused to cancel the contract in Sakoda's husband's name. The company wouldn't even let the Sakodas transfer the two-year subscription—worth almost $1,000—to another account.

While the policy is rarely detailed in customer agreements, companies selling services by subscription often cancel them without penalty in the event of a customer's death. Unless Dish Network believed the whole family lived in the care facility, it seemed that the customer-service department had a lapse of common sense. Going on that assumption, I contacted Dish Network. Four days' worth of e-mails and phone messages went unanswered until I tried Robin Zimmerman in corporate communications, whose name I found on a press release on Dish Network's website. (When customer service doesn't help, dig online for a different phone number.) She cleared things up in a day, apologizing to the Sakodas, canceling the charges, and disconnecting the service.

Was it a case of temporary insensitivity or a misbegotten policy? Despite the reversal, Dish Network never offered a clear explanation.

http://www.aarpmagazine.org/money/on...lite_bill.html

Nothing like customer service at it's best!

[passat25]

I just got my replacement receiver... I installed it, did all updates but had to call Dish to activate receiver... Somehow it didn't work when I tried to activate it online... I am back to normal... I hope this receiver last me for at least a couple years...

Ohhh I forgot, I have to make sure I send bad receiver back so those f*ckers at Dish don't try to charge my credit card...

[phil30360]

I hope I have better luck then most of you have had with Dish.
I've been with them for years and usually have had good luck,
The optical audio out has stopped working, I've been putting off calling but I miss the great sound.

Good luck everyone

Phil

[jim5506]

Make sure your toslink cable is plugged in firmly on the back of both units.