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DVR Freezing/Skipping

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Old 04-23-2009, 07:47 AM   #1
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Default DVR Freezing/Skipping

Any thoughts on how to fix a HD-DVR that freezes and/or skips on recorded programs only? Live TV has no issues. I've already tried the Red Button Reset and unplugging the box to reboot.

Is this a minor flaw with the DVR that will be fixed with a software update or do I need to contact DTV and get a new box. (Always a fun hour talking to them, they never believe me when I say I've done the resets already.)
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Old 04-23-2009, 09:34 AM   #2
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Quote:
Originally Posted by cjberk View Post
Any thoughts on how to fix a HD-DVR that freezes and/or skips on recorded programs only? Live TV has no issues. I've already tried the Red Button Reset and unplugging the box to reboot.

Is this a minor flaw with the DVR that will be fixed with a software update or do I need to contact DTV and get a new box. (Always a fun hour talking to them, they never believe me when I say I've done the resets already.)
Yes I have noticed that they will never believe you when you tell them what you have already done, they are just reading from a list of things they "must do". The people who answer the phones a D* have virtually no training and don't understand what they are telling you anyway.

My DVR, and a lot of others, have this freeze/skip problem. Mine has developed a funny audio buzz problem that seems to go along with it sometimes. I think it started happening after one of their numerous "upgrades". I sometimes think the more upgrades they do to my DVR the worse it gets. After I connected it to the internet for VOD it would not unfreeze unless I rebooted it. I unhooked the internet connection and now it will unfreeze without a reboot anyway. All leads me to believe they have some rather perplexing software problems that their software people can't fix. I wish I had a TiVo again, it never had any of these kinds of problems.

Anyway I have been reluctant to ask for a new DVR because: 1. the next one would most likely have the same problems, and 2. They might send me a refurbished piece of junk that has worse problems than the one I have now. Besides that but I hate to lose all of my recorded programs.

Last edited by tumbleweed; 04-23-2009 at 09:43 AM.
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Old 04-23-2009, 09:43 AM   #3
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Quote:
Originally Posted by cjberk View Post
Any thoughts on how to fix a HD-DVR that freezes and/or skips on recorded programs only? Live TV has no issues. I've already tried the Red Button Reset and unplugging the box to reboot.

Is this a minor flaw with the DVR that will be fixed with a software update or do I need to contact DTV and get a new box. (Always a fun hour talking to them, they never believe me when I say I've done the resets already.)

Mine does that when the hard drive is nearly full. Have you tried to delete some old programming?
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Old 04-23-2009, 10:15 AM   #4
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I think I'll wait it out another week and hope that it self corrects with another update...the drive is currently half full.

Sounds like every update makes things worse than before.
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