Need advice on signing up (former customer)

[scola77]

I was a customer about a year ago and am now thinking about joining again. Bottom line is that there are some specific things I want before I commit, and every person I speak with is either dumb or just simply not up to date with hardware and or installation procedures.

I by no means am expecting any or all of this to be free, I just want to make sure it is done right the first time.

- 2 (New) HR-22 DVRs ("We can't promise me new or HR 22/HR 21")
- 1 HD OTA add-on set top box for the HR 22 ("Do we make this? I never heard of it before")
- Complete SWM Install with new dish ("What is swim?")
- 2 RF Remotes

Am I asking too much here? Are there any recommendations on who I should ask for to get this resolved? I have just about given up.

Thanks!

[glennb1]

Originally Posted by scola77

I was a customer about a year ago and am now thinking about joining again. Bottom line is that there are some specific things I want before I commit, and every person I speak with is either dumb or just simply not up to date with hardware and or installation procedures.

I by no means am expecting any or all of this to be free, I just want to make sure it is done right the first time.

- 2 (New) HR-22 DVRs ("We can't promise me new or HR 22/HR 21")
- 1 HD OTA add-on set top box for the HR 22 ("Do we make this? I never heard of it before")
- Complete SWM Install with new dish ("What is swim?")
- 2 RF Remotes

Am I asking too much here? Are there any recommendations on who I should ask for to get this resolved? I have just about given up.

Thanks!

Gee, They can't promise an HR21/HR22, that's the way it goes.

Did ya try referring to the "HD OTA" as the AM21.

Single Wire Multiswitch isn't part of the standard installation yet as far as I know.

[scola77]

Originally Posted by glennb1

Gee, They can't promise an HR21/HR22, that's the way it goes.

Did ya try referring to the "HD OTA" as the AM21.

Single Wire Multiswitch isn't part of the standard installation yet as far as I know.

I understand, I just wanted to know if I was crazy or not for requesting specific things - especially if I am being locked in for a 2 year commitment.

[GforU]

Originally Posted by scola77

- 2 (New) HR-22 DVRs ("We can't promise me new or HR 22/HR 21")
- 1 HD OTA add-on set top box for the HR 22 ("Do we make this? I never heard of it before")
- Complete SWM Install with new dish ("What is swim?")
- 2 RF Remotes

Am I asking too much here?

You are not asking for to much and don't stop until you get what you want. Ask to talk to a manager, if you don't get what you want call back and ask again. My in-laws just last month had a SWM install with out even asking for it, although it was an employee friends and family special. They should give you at least one HR22/21 for free and you may have to pay $99 for the second. They should include the AM21 for OTA, but may charge you $50 or $60. The HR22/21 both come with with RF remotes, so that shouldn't be a problem.

My experience is that they are sending HR22's, I got a free upgrade and they sent a HR22, when they couldn't confirm what I would get. My in-laws didn't request anything specific and they got an HR22. Its a gamble, but the HR21 is just as good other than a little smaller Hard drive.

They are using SWM to get new customers, so there is no reason why you should not be able to get them to do this. The parts for them are less than $100, probably closer to $25 to 50.

You can try calling this number also, but I don't know if it will be a help. 888-763-7772

Good-luck and you should get what you want for less than $200 for everything.

[scola77]

Originally Posted by GforU

You are not asking for to much and don't stop until you get what you want. Ask to talk to a manager, if you don't get what you want call back and ask again. My in-laws just last month had a SWM install with out even asking for it, although it was an employee friends and family special. They should give you at least one HR22/21 for free and you may have to pay $99 for the second. They should include the AM21 for OTA, but may charge you $50 or $60. The HR22/21 both come with with RF remotes, so that shouldn't be a problem.

My experience is that they are sending HR22's, I got a free upgrade and they sent a HR22, when they couldn't confirm what I would get. My in-laws didn't request anything specific and they got an HR22. Its a gamble, but the HR21 is just as good other than a little smaller Hard drive.

They are using SWM to get new customers, so there is no reason why you should not be able to get them to do this. The parts for them are less than $100, probably closer to $25 to 50.

You can try calling this number also, but I don't know if it will be a help. 888-763-7772

Good-luck and you should get what you want for less than $200 for everything.

Great advice, I will keep trying (and I will try calling that number).

[glennb1]

Originally Posted by scola77

I understand, I just wanted to know if I was crazy or not for requesting specific things - especially if I am being locked in for a 2 year commitment.

The sad truth is that no matter what the person on the phone promises you the installer will bring whatever he's got on the truck. You might get a refurbished DVR, maybe an HR21, maybe an HR22. When the installer gets there he could say - I ain't never heard of no SWM thingy.

[GforU]

Originally Posted by glennb1

The sad truth is that no matter what the person on the phone promises you the installer will bring whatever he's got on the truck. You might get a refurbished DVR, maybe an HR21, maybe an HR22. When the installer gets there he could say - I ain't never heard of no SWM thingy.

Glenn you are diligent to post, give some decent advise, and from some stuff I have read are a happy Directv customer, but you really need to bring up the optimism level.

If the installer doesn't bring what he wants or doesn't do the install that he discussed on the phone he can refuse the install, period.

I have had nothing, but great installers and they have gone out of there way for me. I know there are some bad stories, but it is simple if the installer is not prepared to do the proper job, refuse the install.

[Sykotic]

Dont be so quick to blame the installer on not having the proper equipment. The installer will be given a work order and he is assigned the equipment to complete it, whichever they currently have in stock. Its this mis-information that leads customers to think they will get everything under the sun, ie. new boxes, new wiring, tree pruning, etc.
You can request any equipment you desire. It just doesnt mean that the local install contractor has it in stock.

[GforU]

Originally Posted by Sykotic

Dont be so quick to blame the installer on not having the proper equipment. The installer will be given a work order and he is assigned the equipment to complete it, whichever they currently have in stock. Its this mis-information that leads customers to think they will get everything under the sun, ie. new boxes, new wiring, tree pruning, etc.
You can request any equipment you desire. It just doesnt mean that the local install contractor has it in stock.

I hope you didn't think I was blaming the installer? The installers are the middle man in the whole thing and sometimes the CSR make promises they can't keep or the installer may not even know about. I've had nothing, but great service from my installers.

[glennb1]

Originally Posted by GforU

Glenn you are diligent to post, give some decent advise, and from some stuff I have read are a happy Directv customer, but you really need to bring up the optimism level.

If the installer doesn't bring what he wants or doesn't do the install that he discussed on the phone he can refuse the install, period.

I have had nothing, but great installers and they have gone out of there way for me. I know there are some bad stories, but it is simple if the installer is not prepared to do the proper job, refuse the install.

Sorry I'm so negative all the time.

I'm sure everything will work out wonderful !!