High Def Forum - Your High Definition Community & High Definition Resource

Go Back   High Def Forum - Your High Definition Community & High Definition Resource > High Definition Programming Providers > DirecTV Forum
Rules HDTV Forum Gallery LINK TO US! RSS - High Def Forum AddThis Feed Button AddThis Social Bookmark Button Groups

DirecTV Forum Discuss and learn about DirecTV High Definition Satellite TV. RSS - DirecTV Forum

Audio Problem-called DirecTV

Reply
AddThis Social Bookmark Button
 
Thread Tools
Old 03-18-2008, 06:42 AM   #1
High Definition is the definition of life.
 

Join Date: Feb 2008
Posts: 84
Default Audio Problem-called DirecTV

I read about all the audio problems and I was having them too. I decided to call directv last night. At first the lady stated she hadn't heard much about it, then when she looked into it the problem was an update that downloaded on 03/13. Directv is searching for a solution and it is a priority for them. My guess is that the more people that call the better...so if you haven't called the technical service, please do so. Maybe we will get this thing fixed quicker. As a temporary solution, she had me push the red button next to left of the access card in my HR21. I didn't have the problem last night after I did that.
Trooperski is offline   Reply With Quote
Old 03-18-2008, 11:36 AM   #2
High Definition is the definition of life.
 
Chperplt's Avatar
 

Join Date: Apr 2006
Posts: 152
Default

I called yesterday afternoon and as you said, the CSR had no idea there was a problem. After she looked into it, she said "Oh... there seems to be a lot of people calling in with this problem."

As of right now, I haven't had any sound issues yet today on either of my receivers.
Chperplt is offline   Reply With Quote
Old 03-18-2008, 11:49 AM   #3
97% Complete
 
mcbeevee's Avatar
 

Join Date: May 2007
Location: Big Orange Country, TN
Posts: 1,925
Default

The only time I have sound issues is when I FF/pause/rewind the live buffer recording. To correct it, I just reset the buffer by changing to another channel, then back to the channel I was watching.

__________________
There are no TV's too big...only rooms too small!
mcbeevee is offline   Reply With Quote
Old 03-18-2008, 12:10 PM   #4
Quest Studios
 
TomLewandowski's Avatar
 

Join Date: Sep 2007
Location: Green Bay, WI (Transplanted from Detroit)
Posts: 280
Default

We were losing sound on several SD channels (10-30 second dropouts), over the weekend. Didn't happen on any HD channels. The picture would also get slightly 'jerky' during the sound dropouts. I was about to call D* to see if it was a transmission issue, but decided to first do a reset. As far as I can tell, the problem was remedied after the reset. Buggy HR21-700?
__________________


  • Hitachi P42H401 42" Plasma HD TV
  • DirecTV HR21-700 HD DVR
  • In-wall Axiom Front/Rear Speaker System
  • KLH Center & Subwoofer
  • Sony DTS-DE485 Dolby Digital/DTS Surround
  • Sony DVP-NS75H Upconvert DVD
  • Sony RM-VL600 Universal Remote
TomLewandowski is offline   Reply With Quote
Old 03-18-2008, 01:02 PM   #5
A couch and an HDTV to go please.
 

Join Date: Dec 2006
Posts: 14
Default

Having the same problem as well, I will call tonight to add my complaint to the list.
2BlueHeelers is offline   Reply With Quote
Old 03-18-2008, 04:18 PM   #6
High Definition is the definition of life.
 

Join Date: Sep 2004
Posts: 2,156
Default This Fixed It

I re-set my HD receiver and it fixed the audio problem
rickbbb is offline   Reply With Quote
Old 03-20-2008, 12:15 PM   #7
High Definition is the definition of life.
 

Join Date: Jan 2008
Posts: 235
Default

Are you all still having this problem? A reset seems to stop mine occassionally, but it always comes back. I have found (as others have stated before) that rewinding the program a few seconds also fixes it for awhile. That is extremely odd. It means the program audio is coming in fine, but then something fouls it up, but you can rewind and get it back. I am finding even have this happen on recorded shows (and the quick rewind fixes it for awhile).
new_2_hd is offline   Reply With Quote
Old 03-20-2008, 12:32 PM   #8
High Definition is the definition of life.
 

Join Date: Oct 2007
Posts: 726
Default

about calling DTV, dont have the article in-front of me, but DTV grades your account based on how often you call them, the more you call, the less desirable your account is to them...

Dont know what the ramifications are of someone who calls too often, if any...This is probably not isolated to DTV, I suspect more and more companies will do this.

If I am mistaken about this, I apologize, but I am pretty sure I have this correct.
randys1 is offline   Reply With Quote
Old 03-20-2008, 07:12 PM   #9
High Definition is the definition of life.
 

Join Date: Feb 2008
Posts: 84
Default

Quote:
Originally Posted by randys1 View Post
about calling DTV, dont have the article in-front of me, but DTV grades your account based on how often you call them, the more you call, the less desirable your account is to them...

Dont know what the ramifications are of someone who calls too often, if any...This is probably not isolated to DTV, I suspect more and more companies will do this.

If I am mistaken about this, I apologize, but I am pretty sure I have this correct.
My guess is that they would make a note on your account if you call excessively. But calling for real problems probably isn't that big of deal.
Trooperski is offline   Reply With Quote
Old 03-20-2008, 07:37 PM   #10
High Definition is the definition of life.
 

Join Date: Apr 2007
Posts: 39
Default

same prob here, sputtering sound for 10-15 seconds every 5 min or so, on most SD channels. I reset the box and it stopped for half a day, and now its worse
gameface25 is offline   Reply With Quote
Old 03-20-2008, 07:45 PM   #11
High Definition is the definition of life.
 

Join Date: Oct 2007
Posts: 726
Default

Quote:
Originally Posted by Trooperski View Post
My guess is that they would make a note on your account if you call excessively. But calling for real problems probably isn't that big of deal.
that is actually not what i read...the reason you call doesnt matter, i guess unless to buy new stuff...

it is a trend all companies are going to
randys1 is offline   Reply With Quote
Old 03-21-2008, 08:02 PM   #12
How can anyone watch standard def?
 

Join Date: Dec 2005
Posts: 16
Default

When I called about the audio problem, the agent simply said that "technicians are aware of the problem," and she then told me to hit the pause or rewind buttons briefly to restore the audio. I replied that there needs to be a better permanent solution than that, and she said that "technicians" were developing a solution, but that it wouldn't be implemented until the next scheduled software upgrade, and she didn't know when that would be. So I guess that for the next several weeks, we'll just have to endure this annoying audio problem.
Glaeken is offline   Reply With Quote
Old 03-21-2008, 08:03 PM   #13
High Definition is the definition of life.
 

Join Date: Jan 2008
Posts: 235
Default

Quote:
Originally Posted by Glaeken View Post
When I called about the audio problem, the agent simply said that "technicians are aware of the problem," and she then told me to hit the pause or rewind buttons briefly to restore the audio. I replied that there needs to be a better permanent solution than that, and she said that "technicians" were developing a solution, but that it wouldn't be implemented until the next scheduled software upgrade, and she didn't know when that would be. So I guess that for the next several weeks, we'll just have to endure this annoying audio problem.
Thanks for the update!
new_2_hd is offline   Reply With Quote
Old 03-23-2008, 12:42 AM   #14
How can anyone watch standard def?
 

Join Date: Feb 2008
Posts: 20
Default

This is becoming such an annoyance for me. Sound will go off and on, mostly on SD channels but now even my HD channels are being affected by this. My recordings are also suffering the same problem. After I push play from fast forwarding i wont have sound for a good 15 seconds.
tkkid12 is offline   Reply With Quote
Old 03-23-2008, 07:56 AM   #15
High Definition is the definition of life.
 
Chperplt's Avatar
 

Join Date: Apr 2006
Posts: 152
Default

Quote:
Originally Posted by tkkid12 View Post
This is becoming such an annoyance for me. Sound will go off and on, mostly on SD channels but now even my HD channels are being affected by this. My recordings are also suffering the same problem. After I push play from fast forwarding i wont have sound for a good 15 seconds.
Hit the 30 second skip then immediately hit play... Sound will be back to normal.

They better fix this soon.
Chperplt is offline   Reply With Quote
Sponsored Links
Go Back   High Def Forum - Your High Definition Community & High Definition Resource > High Definition Programming Providers > DirecTV Forum
AddThis Social Bookmark Button
Reply

Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off

Similar Threads to Audio Problem-called DirecTV
Thread Thread Starter Forum Replies Last Post
The Dreaded "Searching for Satellite Signal" Message... Bob P DirecTV Forum 25 06-18-2009 05:18 PM
How can I send all audio through Stereo Receiver? gasner The High Definition Lounge 6 02-23-2009 04:29 PM
Sound Drop Outs TomLewandowski DirecTV Forum 37 02-25-2008 05:35 PM
Problem with Christmas Vacation HD DVD audio... Jeffrey99 High Definition Media 16 12-18-2006 08:40 PM
Audio Problems RDH DirecTV Forum 10 02-20-2006 04:29 AM


All times are GMT -6. The time now is 07:40 PM.



Copyright ©2000 - 2014, Jelsoft Enterprises Ltd.
Search Engine Optimization by vBSEO 3.6.0
Copyright ©2004 - 2008, High Def Forum