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how to get out of my directv contract?

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Old 02-14-2008, 10:55 PM   #1
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Default how to get out of my directv contract?

ok so here is my story on why i want out.

1. when i first ordered i went through 3 install dates before the installer finally showed up. i was not called at any point to be notified that the installer was not going to show up. best part is he showed it was 5 hours later then the max planned time and he didn't call before showing up. even when i called directv to ask what was going on with the installer they pretty much blew me off. then to top it off this guy leaves not 1 but 2 dishes sitting in my yard, a bunch of cable lines all over the place, and various clippings. man you gotta love that.

2. about 1 month after my dish was installed my wife told me we had not been getting certain channels since the install. so i call directv only to run into a wall of people who don't understand anything they are talking about. come to find out it's more likely the dish itself. I'm the one that figured it out and kept stating it through out the whole call to support but directv insisted on keeping on the line so they could do all this b.s.. which brings me to the next point.

3. bad install. the installer didn't tighten down any of the extra adjustments. i had an installer come out but guess what the installer missed his setup date. so they sent someone out the next day and i had to demand and yell at customer service to get anyone out the following day. then to top it off they acted like they were doing me a favor by sending someone out the next day. but guess what the installer shows up 2 hours past the max time he was setup for. he was quick to say yup the prior installer didn't tighten your dish down at all and he should have not placed it where it is. see there are large trees and an opening right where i needed it to be. only problem is there isn't a large opening. he pretty much screwed me when there is bad weather i lose reception.

4. ok so i put in a claim with directv over not getting certain channels and them charging me for them. i was not getting the nfl package and a bunch of HD channels over that month but they still charged me. so a rep explained that i needed to open a claim and it needed to be approved by some panel. i opened the claim last november. i was promised it would take 2 weeks and maybe 1 month if things got backed up. well i still have not heard back from them and when i called to find out what was going on my claim was deleted from my file. i could not believe this was happening.

5. then that same day i found my claim was deleted i also realized i was not getting the promo i was promised. i'm getting a downgrade comapred to what i was promised. i then asked about the promo and their response was "I'm sure you were promised that but i can't give it to you since it's not on record". can you belive that she starts the sentence with "I belive you" but pretty much ends it by saying, screw you since you're under contract you can't do anything about it.

for all comcasts faults i never had issues like this with them. i have never experienced anything close to this with comcast. comcast in this area is actually very good and the only reason i changed was because i was promised a deal which i never ended up getting anyways.

so if anyone knows a way to break a directv contract without being screwed hard then please help me out. it's to the point where my wife is telling me to just pay them off but i don't want another dime of mine going toward these snakes.
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Old 02-15-2008, 06:53 AM   #2
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You'll have to pay the cancellation fee...no way around it.
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Old 02-15-2008, 07:13 AM   #3
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A contract is a contract.
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Old 02-15-2008, 07:53 AM   #4
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I didn't read all of your circumstances, too boring, but there is always an implied performance clause with any service contract. If DirecTV is in the wrong and hasn't lived up to their end of the contract, in my opinion and I am not an attorney, you can cancel the contract for cause. I have personally done so with service contracts despite the fact the contract reads like it is unilateral, meaning I have to continue regardless. No such contract is enforceable in any state in the US is my personal opinion.

Having said all of that it is also my understanding the burden of proof is on you that DirecTV has failed to live up to its obligations. Since DirecTV currently has over 12,000,000 subscribers, I don't want to look up the actual number, it will be a pretty tough burden to prove. If you are just unhappy and it can't be shown that DirecTV has been negligent or provided an unacceptable standard of service, you should be expected to pay the cancellation penalty and move on if you want out.

Of course my opinion isn't worth the bandwidth it takes up since I am not an attorney or expert in this matter, but I have entered into an awful lot of service contracts and I am comfortable with my handling of my personal matters in that regard.

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Old 02-15-2008, 07:55 AM   #5
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Originally Posted by borromini View Post
You'll have to pay the cancellation fee...no way around it.
That's the case, unfortunately.

Your horror story is just that - a horror story.

I've had some real issues with D* lately, too, following the upgrade of my HR10-250 to an HR-21. I had to call three times before finally receiving a recovery kit for the old unit. I shipped it back to D* the same day I received the box and verified receipt of the box by D* in a Memphis facility on 2/14. I'm notified by e-mail several days later that my bill is ready for viewing online. Imagine my unalloyed gladness to see an "adjustment" adding $470.00 for the HR10-250. I called - three times - and was promised it'd be taken care of on each occasion before my auto-billing kicked in on 2/11. Imagine again my unalloyed gladness to see my checking account debited for the full billed amount ($560 & change).

I called and b*tched them out about it. Talked to a billing supervisor ("Becky") who promised me she'd take personal charge of the situation and would call me back the next day (this was this past Monday). Tuesday arrives. Tuesday leaves. No call. Ditto Wednesday. I finally noted the adjustment had been removed from my bill, so all I'm waiting for now is for the money to be credited back to my checking account.

I'm thinking that happiness with D* service is directly proportionate to the number of times you have to call them for assistance - and, obviously - in the quality of the installation job.

Good luck getting your situation resolved.
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Old 02-15-2008, 07:57 AM   #6
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Originally Posted by Chris Gerhard View Post
I didn't read all of your circumstances, too boring, but there is always an implied performance clause with any service contract. If DirecTV is in the wrong and hasn't lived up to their end of the contract, in my opinion and I am not an attorney, you can cancel the contract for cause. I have personally done so with service contracts despite the fact the contract reads like it is unilateral, meaning I have to continue regardless. No such contract is enforceable in any state in the US is my personal opinion.

Having said all of that it is also my understanding the burden of proof is on you that DirecTV has failed to live up to its obligations. Since DirecTV currently has over 12,000,000 subscribers, I don't want to look up the actual number, it will be a pretty tough burden to prove. If you are just unhappy and it can't be shown that DirecTV has been negligent or provided an unacceptable standard of service, you should be expected to pay the cancellation penalty and move on if you want out.

Of course my opinion isn't worth the bandwidth it takes up since I am not an attorney or expert in this matter, but I have entered into an awful lot of service contracts and I am comfortable with my handling of my personal matters in that regard.

Chris
16.8 million...just in case anyone is interested
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Old 02-15-2008, 08:00 AM   #7
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16.8 million...just in case anyone is interested
Thanks, next time I want to recall the number, I will use about 17,000,000.

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Old 02-15-2008, 02:07 PM   #8
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I believe you are stuck with those cancellation fees no matter what.

But you could call your cable provider & if you were a great customer with them for a long time they may offer you some good discounts to get you back as a customer & the discounts would off-set some of your cancellation fee.
I know I waited to cancel my cable(Time Warner) until after my D* was installed & working properly. When I finally called TWC they started offering me all kinds of discounts & free programming to not cancel cause she said I had been such a great customer for so many years is why she could make these offers to me.

Good Luck! I hope it works out well for you.
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Old 02-15-2008, 03:33 PM   #9
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Originally Posted by bboncorr View Post
ok so here is my story on why i want out.

1. when i first ordered i went through 3 install dates before the installer finally showed up. i was not called at any point to be notified that the installer was not going to show up. best part is he showed it was 5 hours later then the max planned time and he didn't call before showing up. even when i called directv to ask what was going on with the installer they pretty much blew me off. then to top it off this guy leaves not 1 but 2 dishes sitting in my yard, a bunch of cable lines all over the place, and various clippings. man you gotta love that.

2. about 1 month after my dish was installed my wife told me we had not been getting certain channels since the install. so i call directv only to run into a wall of people who don't understand anything they are talking about. come to find out it's more likely the dish itself. I'm the one that figured it out and kept stating it through out the whole call to support but directv insisted on keeping on the line so they could do all this b.s.. which brings me to the next point.

3. bad install. the installer didn't tighten down any of the extra adjustments. i had an installer come out but guess what the installer missed his setup date. so they sent someone out the next day and i had to demand and yell at customer service to get anyone out the following day. then to top it off they acted like they were doing me a favor by sending someone out the next day. but guess what the installer shows up 2 hours past the max time he was setup for. he was quick to say yup the prior installer didn't tighten your dish down at all and he should have not placed it where it is. see there are large trees and an opening right where i needed it to be. only problem is there isn't a large opening. he pretty much screwed me when there is bad weather i lose reception.

4. ok so i put in a claim with directv over not getting certain channels and them charging me for them. i was not getting the nfl package and a bunch of HD channels over that month but they still charged me. so a rep explained that i needed to open a claim and it needed to be approved by some panel. i opened the claim last november. i was promised it would take 2 weeks and maybe 1 month if things got backed up. well i still have not heard back from them and when i called to find out what was going on my claim was deleted from my file. i could not believe this was happening.

5. then that same day i found my claim was deleted i also realized i was not getting the promo i was promised. i'm getting a downgrade comapred to what i was promised. i then asked about the promo and their response was "I'm sure you were promised that but i can't give it to you since it's not on record". can you belive that she starts the sentence with "I belive you" but pretty much ends it by saying, screw you since you're under contract you can't do anything about it.

for all comcasts faults i never had issues like this with them. i have never experienced anything close to this with comcast. comcast in this area is actually very good and the only reason i changed was because i was promised a deal which i never ended up getting anyways.

so if anyone knows a way to break a directv contract without being screwed hard then please help me out. it's to the point where my wife is telling me to just pay them off but i don't want another dime of mine going toward these snakes.
advise them that you are moving into a condo where sat dishes are not allowed.i know someone who wants d tv real bad.the lease he singed stated NO SAT DISHES.
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Old 02-15-2008, 04:40 PM   #10
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advise them that you are moving into a condo where sat dishes are not allowed.i know someone who wants d tv real bad.the lease he singed stated NO SAT DISHES.
as a former installer i can tell you that "no sat dishes" does not hold up in court. all they can demand is he doesn't attatch it too the outside of the building. there is a law that states as long as he doesn't disturb the outside of the building nobody, not landlords or condo associations, can force someone to not have sat service. if he has a balcony and really wants it and is facing the proper direction then his condo association can't tell him no. directv was getting alot of flack for that years ago and then they bought off some people in congress and suddenly there was a law that prohibits anyone from telling someone they can't have sat. service.

he might have to pay the installer extra for pole mounting the dish and making a concreate bucket.

also there are a few reasons why the dishes are a certain size. one of the reasons are since the dish is so small it fits within a certain guideline which prevents anyone from telling the customer they can't have it hanging over the balcony to a certain extent.

so have him call an installer if you really wants to switch to sat. but make sure he is prepared for issues like i'm going through and others seem to be posting more about every day.
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Old 02-15-2008, 05:18 PM   #11
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I would just pay the cancellation fee and move on if not happy. You can always try to get your money back through the BBB. Make sure you write DirecTV, certified with return receipt, and inform them of the reason for cancellation, include the fee, and then file your complaint.

I would point out both in the letter and the complaint to BBB that you never received the channels and scope of service you contracted for.

Whatever happens, hope you wind up with service you like.

And please don't someone get defensive and start rapping about how DirecTV is usually great. So is Dish, but people do have problems and they can be difficult to resolve in house.
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Old 02-15-2008, 06:10 PM   #12
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I'm actually getting out of my Dish Network Contract soon and changing all my tv's to Directv.I'm nervous about the change since Dish wants me to send the the LNB that's on my satelite Dish.i don't even know what type of screw driver to use to remove the LNB..and I'm not sure what the LNB looks like.
If I cancel my Dish Network contract now I'll owe 80 dollars.Plus they'll send me boxes to return their equipment.

Last edited by rickbbb; 02-15-2008 at 06:13 PM.
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Old 02-16-2008, 05:33 AM   #13
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I'm actually getting out of my Dish Network Contract soon and changing all my tv's to Directv.I'm nervous about the change since Dish wants me to send the the LNB that's on my satelite Dish.i don't even know what type of screw driver to use to remove the LNB..and I'm not sure what the LNB looks like.
If I cancel my Dish Network contract now I'll owe 80 dollars.Plus they'll send me boxes to return their equipment.
LOL...I cancelled DISH over two years ago and paid the penalty because the deal that TW cable gave me more than made up for the penalty that I had to pay DISH for cancelling. BUT...They never sent me the boxes for sending back the two receivers I had here plus the lnb from the dish and that stuff is still sitting here. At any rate... the LNB is easily removed from the dish. It is right in the middle of the dish sticking out. Easy to unbolt and remove this.
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Old 08-14-2008, 03:35 PM   #14
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i am trying to get out of my contract with directv, as i was told i has a 30 day trial....picture and sound have not been up to par, so after a number of calls to trouble shoot, i decided i wanted to cancel. then it all started..there is no 30 day trial, the contract starts as soon as service is conected...even though there rep told me i had 30 days..but the manager said, sorry you were misinformed, however the contract is still valid. $460 to get out....BUT WAIT...i asked what binds me to your contract? she stated it was when i signed the contract after installation...here is my question to you all........i never signed any paperwork from the install. i have an installation paper, and the contract from directv..neither of which are signed by me or anyone in my home...so do you think this makes the contract null and void, and i should fight the early cancellation charges?
thanks,
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Old 08-14-2008, 03:43 PM   #15
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There are eceptioins. The jist of the contract is that you pay them for a service. But if that service isn't upheld, you can get out sometimes. I've done this once before. It was a pain but i got out of it without cancelation fees. In my case they weren't able to fix issues after repeaded attempts. Called in serveral times, got to higher tiers, supervisors, etc... once got a direct extension of a superviser & called her every day to update my issue had not been resolved. She got so pissed that i was calling her she even got unprofessional with me on the phone one day, and my response was "now you know how i feel". Next day she called back, canceled service, no fee charged.
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