HD Not Showing Up- NEW Installation

MonsonWeather · 10-16-2007, 07:14 PM

Hello, our 2 installers just left about an hour ago. They installed a 5LNB slimline dish, 3 standard receivers and an HD DVR. ON the HD DVR, we cannot get ANY of the newer HD channels, other than the older ones like ESPN/ESPN2 HD, etc. We cannot get the ones such as weather channel HD, TLC HD/APL HD/SciFiHD/Cartoon Network HD..and the list goes on. We get a blank gray screen that says Searching for signal 771.

The signal strength on all sats and transponders is in the 90s EXCEPT for
99(b) transponders in order 1-6 are 98-97-0-98-99%
103(a) transponders in order 1-6 81-33-0-69-80-0 and #17 is 0%
103(b) ALL Transponders are 0%

Anyone have any ideas? What should I do?

JMikeH · 10-16-2007, 07:19 PM

Call DTV, and have them come back and fix it. The HD channels come off the 103b satellite. No signal, no channels.

DodgerKing · 10-16-2007, 07:19 PM

Quote:

Originally Posted by MonsonWeather

Hello, our 2 installers just left about an hour ago. They installed a 5LNB slimline dish, 3 standard receivers and an HD DVR. ON the HD DVR, we cannot get ANY of the newer HD channels, other than the older ones like ESPN/ESPN2 HD, etc. We cannot get the ones such as weather channel HD, TLC HD/APL HD/SciFiHD/Cartoon Network HD..and the list goes on. We get a blank gray screen that says Searching for signal 771.

The signal strength on all sats and transponders is in the 90s EXCEPT for
99(b) transponders in order 1-6 are 98-97-0-98-99%
103(a) transponders in order 1-6 81-33-0-69-80-0 and #17 is 0%
103(b) ALL Transponders are 0%

Anyone have any ideas? What should I do?

99b and 103a are locals, 103b is the satellite for the new HD channels. Do you have the b-band converters on the back of your receiver?

montesmrt · 10-16-2007, 07:20 PM

i had the same problem,i called tec support and after a few tries it was the receiver.

bigtimmo · 10-16-2007, 07:21 PM

Not to be rude, but it was your responsibility to make sure that EVERYTHING was working properly before the installers left. And in your defense, the installer should have done the same; but a good percentage of them are careless and dumb, to say the least. The smartest move for you is to call DirecTV and tell them your problem, tell them that everything was fine and now it's not. Tell them you want an installer at your place ASAP or you're going to cancel.

MonsonWeather · 10-16-2007, 07:36 PM

Quote:

Originally Posted by DodgerKing

99b and 103a are locals, 103b is the satellite for the new HD channels. Do you have the b-band converters on the back of your receiver?

Yes there are two.

DodgerKing · 10-16-2007, 07:48 PM

Quote:

Originally Posted by MonsonWeather

Yes there are two.

Good. Try resetting your receiver by pressing the red button. Open the door in the front to get to it, see if this helps.

MonsonWeather · 10-16-2007, 07:55 PM

Quote:

Originally Posted by DodgerKing

Good. Try resetting your receiver by pressing the red button. Open the door in the front to get to it, see if this helps.

I tried that a few times, didn't help, also forced an update-still nothing.

DodgerKing · 10-16-2007, 08:04 PM

Quote:

Originally Posted by MonsonWeather

I tried that a few times, didn't help, also forced an update-still nothing.

I would call them. See if they can do a reset at their end.

It doesn't seem like your satellite is misaligned. Usually you will get some readings. Even if it is way off and the other satellites come in, you should still get something above zero. All zeros indicate something else.

MonsonWeather · 10-16-2007, 08:26 PM

Quote:

Originally Posted by DodgerKing

I would call them. See if they can do a reset at their end.

It doesn't seem like your satellite is misaligned. Usually you will get some readings. Even if it is way off and the other satellites come in, you should still get something above zero. All zeros indicate something else.

They are sending a tech out on Friday between 1 and 5. Hopefully they can resolve it quickly.

alkaren1967 · 10-16-2007, 08:52 PM

I had the same problem. Called CSR and found out my account did not get changed to the new HD programming. I was told that is the first thing they are supposed to check when installer calls in. I had HD before all the new channels but they apparently changed the name.

My signal strength would be nothing one minute full the next and sometimes every other transponder. CSR changed billing name and fixed everything.

CTRFLDR · 10-16-2007, 08:55 PM

I have the same issue, the first two weeks everything worked great, the last two I've only received select HP stations (ESPN, 2) occasionally I'll get a few others. I was told by one tech that I needed the black B-Band converters (instead of the supplied gray, got em, nothing changed), finally a new tech came out and determined that I had a back receiver, I'll get the new one via FedX tomorrow (hopefully this will correct my problem). What a hassle, I've missed most of the MLB playoffs in HD (D* has given me a months credit for the inconvenience plus gave me free HD for a year).

slapshot · 10-17-2007, 01:44 AM

Sometimes its as simple as reprograming the multi-sat.

DodgerKing · 10-17-2007, 07:29 AM

How may Coax lines do you have coming from your dish? If you have more than 4, then you need a multi-switch.

greglin · 10-17-2007, 10:35 AM

Hi Bud Here Is The Answer Same Thing Happened To Me The Techs That Install Are Idiots You Have To Download The Software Heres How To Do It Hit Reset Wait For The Hello On Screen Then Enter 02468 This Will Download The Software My Tech Had To Call Someone Who New The Answer To This He Did Not Even No How To Do It Everone Raeding This Copy These No .down

10-16-2007, 07:20 PM	#4
montesmrt What is HD? Join Date: May 2006 Posts: 2	respond i had the same problem,i called tec support and after a few tries it was the receiver.

10-16-2007, 08:52 PM	#11
alkaren1967 new user Join Date: Sep 2007 Posts: 3	I had the same problem. Called CSR and found out my account did not get changed to the new HD programming. I was told that is the first thing they are supposed to check when installer calls in. I had HD before all the new channels but they apparently changed the name. My signal strength would be nothing one minute full the next and sometimes every other transponder. CSR changed billing name and fixed everything. Last edited by alkaren1967; 10-16-2007 at 08:58 PM.

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10-16-2007, 07:14 PM	#1
MonsonWeather High Definition is the definition of life. Join Date: Oct 2007 Posts: 54	HD Not Showing Up- NEW Installation Hello, our 2 installers just left about an hour ago. They installed a 5LNB slimline dish, 3 standard receivers and an HD DVR. ON the HD DVR, we cannot get ANY of the newer HD channels, other than the older ones like ESPN/ESPN2 HD, etc. We cannot get the ones such as weather channel HD, TLC HD/APL HD/SciFiHD/Cartoon Network HD..and the list goes on. We get a blank gray screen that says Searching for signal 771. The signal strength on all sats and transponders is in the 90s EXCEPT for 99(b) transponders in order 1-6 are 98-97-0-98-99% 103(a) transponders in order 1-6 81-33-0-69-80-0 and #17 is 0% 103(b) ALL Transponders are 0% Anyone have any ideas? What should I do?

10-16-2007, 07:19 PM	#2
JMikeH High Definition is the definition of life. Join Date: Jan 2007 Location: Woodville, Al. Posts: 57	Call DTV, and have them come back and fix it. The HD channels come off the 103b satellite. No signal, no channels.

10-16-2007, 07:21 PM	#5
bigtimmo High Def Supremacist Join Date: Jun 2007 Location: Sandy, Utah Posts: 168	Not to be rude, but it was your responsibility to make sure that EVERYTHING was working properly before the installers left. And in your defense, the installer should have done the same; but a good percentage of them are careless and dumb, to say the least. The smartest move for you is to call DirecTV and tell them your problem, tell them that everything was fine and now it's not. Tell them you want an installer at your place ASAP or you're going to cancel.

10-16-2007, 08:55 PM	#12
CTRFLDR A couch and an HDTV to go please. Join Date: Sep 2007 Posts: 13	I have the same issue, the first two weeks everything worked great, the last two I've only received select HP stations (ESPN, 2) occasionally I'll get a few others. I was told by one tech that I needed the black B-Band converters (instead of the supplied gray, got em, nothing changed), finally a new tech came out and determined that I had a back receiver, I'll get the new one via FedX tomorrow (hopefully this will correct my problem). What a hassle, I've missed most of the MLB playoffs in HD (D* has given me a months credit for the inconvenience plus gave me free HD for a year).

10-17-2007, 01:44 AM	#13
slapshot High Definition is the definition of life. Join Date: Aug 2007 Posts: 110	Sometimes its as simple as reprograming the multi-sat.

10-17-2007, 07:29 AM	#14
DodgerKing #42: Republican & Dodger Join Date: Sep 2007 Location: SoCal Age: 37 Posts: 1,803	How may Coax lines do you have coming from your dish? If you have more than 4, then you need a multi-switch.

10-17-2007, 10:35 AM	#15
greglin hi def lifestyle Join Date: Sep 2007 Posts: 21	Hi Bud Here Is The Answer Same Thing Happened To Me The Techs That Install Are Idiots You Have To Download The Software Heres How To Do It Hit Reset Wait For The Hello On Screen Then Enter 02468 This Will Download The Software My Tech Had To Call Someone Who New The Answer To This He Did Not Even No How To Do It Everone Raeding This Copy These No .down