Has Anyone Ever SUED DirecTV?

[gryphon75]

Originally Posted by pvt_awol

just to throw this out, to the guy that brought up the lady with the hot coffee from McDonalds, didn't she WIN?

I am the guy who brought that up. I have a name. Yes she won. Doesn't mean it wasn't a ridicolous lawsuit that in the end costs the regular consumer money.

So in your opinion, due to the fact that you called me a guy, and in fact I may possibly not be a guy, I should sue for sexual harrasement, because you assumed that a femal could not have made that comment. Fair?

ID10T

[jpcamaro70]

Originally Posted by pvt_awol

just to throw this out, to the guy that brought up the lady with the hot coffee from McDonalds, didn't she WIN? I mean a bunch of money too? Seems to me that the guy thinks he has a case, and the lawyer (who I'm inclined to believe is in fact a lawyer, because no one talks like that) thinks he has a case as well. Sue 'em. What's the worst that could happen? Your trees are already cut down. Can't change that. You'd have to pay court fees if you lose. But if you win, you get some trees back. Why not do it? Isn't that the reason why small claims court is made available to us in the first place?

Yes, she did win. And that is what is wrong, she won!!! You are obviously one of those jerks, by what you said. Small claims court is for real claims, not your own stupidity.

[tat2dluvchylde]

Hey man, I completely feel for ya. I have had 5 installers out to my apartment,spent hours adding up to days on the phone with Directv and DirecTech,and my feelings are that 1% of these people know what they are talking about and that 4 out of the 5 installers are lazy and don't want to do their job right if at all.

[pvt_awol]

Originally Posted by jpcamaro70

Yes, she did win. And that is what is wrong, she won!!! You are obviously one of those jerks, by what you said. Small claims court is for real claims, not your own stupidity.

well you sir, have obviously never had anything NOT go the way you thought it should in your life. Someday it will though, and when it does, and you decide you want to sue someone for a reason that everyone else thinks is stupid, I'll be backing you up as well. What "Real claims" go through small claims court? Name some?

[smurfer]

Originally Posted by Lawsman

My plasma is High Def.

I was reluctant becasue I did not want any holes drilled through my new roof because I was afraid it would leak sooner or later. I told him I wanted it installed where my old Dish TV LNB was installed.

Common sense and 40.00 can go a long long way.

Mr Twix I don't understand what you were thinking at the time he told you to cut down the trees, when you already had a dish pointing and mounted in the proper direction.

I get caught off guard every once in a while but it seems to me you had a blank moment in the space time continuum. Since you already filed and paid your fee I wish you the best and may you have your day in court, God Speed man...
And file this life's chapter in the 'School of Hard Knocks' of what not to do or at least get a second unbiased opinion. I'm sure you learned your lessen either way and I'm sure it won't ever happen again to you... I hope for your sake.

Regards

[jpcamaro70]

Originally Posted by pvt_awol

well you sir, have obviously never had anything NOT go the way you thought it should in your life. Someday it will though, and when it does, and you decide you want to sue someone for a reason that everyone else thinks is stupid, I'll be backing you up as well. What "Real claims" go through small claims court? Name some?

I don't think there is anyone here that had everything go their way all of the time, we've all been wronged in some way before, including myself.

But if you ever find me sueing someone because i let them cut my tree down, or they gave me "hot" coffee, please, don't back me up, i do not deserve it.

There are plenty of reasons to sue, this tree cutting thing is not one of them.

[II SAL II]

True Story...

about 3 weeks ago I called in to have my old Tivo receiver looked at becasue it was not working. So they where sendign out a tech to cehck it. well the day after i set this up the new HD-channels went live and i was not getting any of the stations in HD. I told my wife that while he was there to have him check the dish to make sure everything was ok for us to get the new HD stations. I get home and ask my wife why the new HD channels where not working. She told me the tech told her that the new satillite that was launched for them blew up and it would eb awhile before we would get the new stations. I was so pissed i called Directv to let them know what there tech told me and they actually told me that somone from Directv would call me back to take my complaint.. 3 weeks later.. I still have no new HD stations and i have never received a a phone call..

Personnally if DirecTv didnt have sunday NFL Ticket i would be using cable right now..

[mystic7]

II Sal II, I think you'd better sit down....or better yet, read the sticky's at the top of the forum.

[II SAL II]

Originally Posted by mystic7

II Sal II, I think you'd better sit down....or better yet, read the sticky's at the top of the forum.

lol.. no no.. the old Tivo DVR is in the bedroom.. we watch SD in there.. and my Plasma in the livingroom has the HR-20 DVR

the old Tivo was not working at all so thats what he service call was about.. the HR-20 in the living room was something extra i jsut wanted my wife to ask him about when he came out. she said he was acting like he was in a hurry and just wanted to leave when he told her about the sat blowing up. he was at our house all of 10 freaking minutes

[nitroinsane]

i dunno how much back bone u have.Yes the installer was a layzie pos and my company has them to. a layzie installer is why i spranged my knee doing a service call. but thats like me saying oh ur car runs funny because u have a bad fuel injector. mind u your not paying me to diagnose the problem. it turns out you need spark plugs. so you sue me for my opinnion. if you knew the installer was 180 degrees off u should of told him you want a second opinnion before you started chopping trees down.you obviously are on a site with some very knowledgable direct tv customers.when you call a no line of sight like he was doing supervisor has to stop bywithin 72 hrs and if that tech was wrong as far as you say he will be repromanded.also suing for loss of a days pay,iam not sure how well that will go as theres no 100 percent gaurantee that the tech will show up that day. i do 4 installs a day and we only have 50 techs direct tv does the appointments while the sub contractor organizes the work. a full day is 40 points. fourty points can be 4 1 room installs or it could be 2 4 room installs with grounding and running phone lines i can be out till 1 2 am. although that lazy tech is inexcusable they wont pay u. they will probably offer you free direct tv for a year.if it

[gryphon75]

So Mr.Twix... What is the verdict?

[slapshot]

Originally Posted by verde

I've heard nothing but bad things about Direc TV.
Pricing and terrible customer service. Direc Tv is not
top pickings as far as selection.

J.D. Power and Associates Reports:
DIRECTV and WOW! Lead the Regional Cable and Satellite Customer Satisfaction Rankings

Popularity of Bundling Drives Importance of Reliable Service

WESTLAKE VILLAGE, Calif.: 15 August 2007 — DIRECTV ranks highest in customer satisfaction in three regions and WOW! ranks highest in one region among cable and satellite providers, according to the J.D. Power and Associates 2007 Residential Cable/Satellite Satisfaction StudySM released today.

The study measures customer satisfaction with cable and satellite TV providers in four regional segments: North Central, East, West and South. Within each segment, six factors are measured to determine overall customer satisfaction: performance and reliability; customer service; cost of service; image; billing; and offerings and promotions. Customer satisfaction with cable/satellite provider performance is reported as an index score based on a 1,000-point scale.

DIRECTV—represented in all four regional segments—ranks highest in the East (with an index score of 690), West (675), and South (682) regions. Although the provider ranked highest in the 2003 and 2004 studies, 2007 marks the first year that DIRECTV leads in the West and South regions, and the second consecutive year it ranks highest in the East since the study was changed to a regional study. Additionally, DIRECTV makes considerable improvement in the performance and reliability factor in 2007.

In the North Central region, WOW! ranks highest for a second consecutive year with an index score of 729 points, the highest satisfaction score in the study and 21 points higher than the provider’s 2006 score. WOW! performs particularly well in the North Central region in all six factors driving overall satisfaction.

The study finds that as service options become more complex and multiple products are bundled into one bill with greater frequency, the importance of performance and reliability has increased considerably among cable/satellite customers—from 19 percent in 2006 to 24 percent in 2007. In addition, service reliability is the most frequently cited reason to switch carriers, with more than 80 percent of customers reporting they would switch for this reason.

“The cable/satellite market has shifted to a service model based on the voice, video and data triple play,” said Frank Perazzini, director of telecommunications at J.D. Power and Associates. “As providers focus on putting this new model into practice, service reliability—which includes reception clarity and minimizing the number of outages—is critical in maintaining a satisfied customer base.”

Currently, 24 percent of cable subscribers are bundling voice, video and data services with their provider on a single bill. Future intention to bundle is also strong among cable customers, with 34 percent indicating they “definitely/probably” would combine all their services—an increase from 33 percent in 2006. Satellite providers that offer voice, video and data bundles though strategic alliances with telephone companies also experience increased demand from customers, as 41 percent of satellite subscribers indicate they will “definitely/probably” would combine all their services, compared with 39 percent in 2006.

“We’ve reached a point where the economics of bundling can’t be ignored, and customers are evaluating features and prices and making informed decisions based on their needs and usage patterns,” said Perazzini. “While satellite providers in particular face challenges with offering bundled service options—as they are typically not equipped with the same level of technology as cable providers—their strength lies in the reliability of their service. This is most evident in the regional performance of DIRECTV.”

The study also finds that 60 percent of satellite and 52 percent of cable customers visit their providers’ Web site—up from 53 percent and 41 percent, respectively, in 2006. Nearly one-half of customers use the Internet to pay their bill—47 percent of satellite customers and 48 percent of cable customers.

The 2007 Residential Cable/Satellite Satisfaction Study is based on responses from 17,033 U.S. households that evaluated their satellite or cable TV provider. Fielding for the study was conducted in April 2007.

To view cable and satellite TV provider ratings visit JDPower.com.

About J.D. Power and Associates
Headquartered in Westlake Village, Calif., J.D. Power and Associates is an ISO 9001-registered global marketing information services firm operating in key business sectors including market research, forecasting, performance improvement, training and customer satisfaction. The firm’s quality and satisfaction measurements are based on responses from millions of consumers annually. For more information on car reviews and ratings, car insurance, health insurance, cell phone ratings, and more, please visit JDPower.com. J.D. Power and Associates is a business unit of The McGraw-Hill Companies.

About The McGraw-Hill Companies
Founded in 1888, The McGraw-Hill Companies (NYSE: MHP) is a leading global information services provider meeting worldwide needs in the financial services, education and business information markets through leading brands such as Standard & Poor’s, McGraw-Hill Education, BusinessWeek and J.D. Power and Associates. The Corporation has more than 280 offices in 40 countries. Sales in 2006 were $6.3 billion. Additional information is available at Home - The McGraw-Hill Companies.

Won it this year, last year.......

[DtvRep07]

Originally Posted by MrTwix

Again gryphon75 the consumer has to depend/defer to the EXPERTISE and TRAINING of the installer.

I am 38 years old and I have never sued anyone in my entire life. I've never even come close. People sue me and the city I work for all day long over sooo much less.

I will have to deal with the judge's decision if he tells me, as you did, that "Sorry, you cut them down... they didn't." At least, however, I tried to make a statement that professionals should represent their companies responsibly, ethically, and truthfully. In the end, nothing may change and DTV may keep allowing untrained installers to convince people to cut trees down unnecessarily..

I may not win. This is true. Yet, at least I tried. It still reflects very badly (in my opinion) on DirecTV that they have representatives out there telling customers (who know no better) to do erroneous things.

I also believe the statement of "If they told you to jump off your house so you could fly" is a bit unrealistic. Any sane person understands that A) this statement will probably never be made by any installer and B) they understand the result from doing such a thing could result in serious injury or death and C) jumping off your house has nothing to do with installing a satellite dish.

Again, customers are often at the mercy and direction of the TRAINED installer.

MrTwix

It's like you expect DirecTV to hire all kinds of college-educated upstanding citizens to get up on roofs and install dishes. Guess what, hose kinda people aren't installers (mostly. I have nothing against installers but you can't have your standards for employment really high in a field where turnover rates are high and customer installation urgency is the highest priority.)

I think the guy was just an idiot. He really gains nothing by having you go through all that trouble. He's not getting paid anything extra for that. In fact by leaving he wasn't getting paid at all so I highly doubt he was just trying to jack you around on his dime for fun.

If DirecTV screened installer candidates like they would screen candidates for their corporate office, installations would be weeks out for new customers, service calls even longer, and no call no shows would occur at an even higher rate because there's be like 2 technicians covering an entire county.

Sorry about your situation bro, but it looks like your lawsuit is gonna be thrown out before it even gets in a court room. In fact someone who said you should be suing Premier instead of Direct is probably right.

[schneid]

I've gone to Small Claims Court twice, won, and collected. You must be well prepared and have organized and documented evidence. As the consumer, you are at an advantage. Nobody likes big bullies screwing the working stiff.

Collecting is the challenging yet the fun part. My first victim refused to pay. I tricked his secretary into telling me his bank. The Marshall went to the bank and got my money.

When my second victim wouldn't pay, the Marshall went to his business and "tended" the till until he got enough money to pay me.

Having the Marshall serve a writ or tend a till is expensive, but the Marshall takes extra money to cover that too. Don't get mad, get even!

[gryphon75]

The court date was supposedly the 26th. I was just wondering what the verdict was.