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-   -   DirecTV is forcing me to leave Tivo (http://www.highdefforum.com/directv-forum/50434-directv-forcing-me-leave-tivo.html)

kimota 09-07-2007 01:01 AM

DirecTV is forcing me to leave Tivo
 
I am being forced to abandon my HR10 Tivo for a HR20 DVR with their crappy interface. I have read a number of online customer reviews saying how many problems people are having with this thing (needing to get numerous replacement models and still not working properly, missing recordings, all of that).

I only have about 3 months left on my contract (or of course I could leave for an early termination fee of $300). I'm trying to decide if I should just move to someone else (Time Warner cable or DISH Network) or just say goodbye to Tivo. I guess I could wait out my contract without HD programming even though I'm paying for it and see whether the bugs get worked out.

Then again, I've read lots of complaints about the DISH Network HD DVR and how it overheats. And how much better satellite is compared to cable. Ugh.

I know I'm not the only one in this position.

Can anyone shed some light? How do you guys like the HR20?
FYI, I live in LA.

2000voltz 09-07-2007 05:42 AM

have a dtv tivo and two h20's and had a dish dvr piror to them and no problems with any of them, sure a couple of resets now and than. more so with the first h20, but the newer updates seem to of taken care of those issues....

justloafing 09-07-2007 05:48 AM

Quote:

Originally Posted by kimota (Post 360403)
I am being forced to abandon my HR10 Tivo for a HR20 DVR with their crappy interface. I have read a number of online customer reviews saying how many problems people are having with this thing (needing to get numerous replacement models and still not working properly, missing recordings, all of that).

I only have about 3 months left on my contract (or of course I could leave for an early termination fee of $300). I'm trying to decide if I should just move to someone else (Time Warner cable or DISH Network) or just say goodbye to Tivo. I guess I could wait out my contract without HD programming even though I'm paying for it and see whether the bugs get worked out.

Then again, I've read lots of complaints about the DISH Network HD DVR and how it overheats. And how much better satellite is compared to cable. Ugh.

I know I'm not the only one in this position.

Can anyone shed some light? How do you guys like the HR20?
FYI, I live in LA.


I feel exactly the same way. A lot of questions about the new DVR. I was here when the new dvr's came out and to me it still sounds like they are having the same problems that they did when they first came out. I have also read posts where some people have not had problems. My problem with the switch is, why did dtv dump TIVO? For the money of course. IMO DTV could not give a rats arse. They are getting the money and not TIVO for theire lame boxes. I cringe at having to give up my TIVO for the MPEG 4

2000voltz 09-07-2007 07:32 AM

I really do pefer the way my h-20 works over the tivo. my first dvr was with dish, so the h-20 is more like that so maybe its just being more fimiliar to me. but hey, they all record.

Synergi 09-07-2007 07:46 AM

I agree.. I never had the HD DVR but I had the SD DVR with Tivo and then I left DTV to go to Dish. Trust me, you don't want to go to DISH. Their DVR is horrid.. at least compared to the Tivo model. I have no idea how the DTV generics work but TiVo has so many great features that I really miss. I had to keep my SD TiVo just so I could use these features on my SD tv.

Features like putting in some old movie I haven't seen in 80 years and TiVo, even if it comes on 5 years from now will record it. You can't get that out of Dish's generic's DVR. With Dish you can only scan for shows up to 8 days in advance.. you can't set it to record anything in the guide unless it can find it. Really really limited. How's the DTV HD generic version?

I'd be willing to just get straight Tivo from Tivo but I hear it won't work with DTV or DISH so that kind of kills that idea.

VegasFlyby 09-07-2007 07:48 AM

The switch from Tivo the HR20 wasn't as bad as I thought it would be. The HR20 actually has a lot of features that the 10-250 was lacking. Faster menus, picture in guide and being able to set up season pass (called a series link with the hr20) while watching a recorded show are all things the new DVR does better. The only grudge I have against the hr20 is that it can only hold a max of 50 Series Links.

2000voltz 09-07-2007 08:01 AM

I find my hr-20 can do all the same fetures my tivo did, just by different names and different buttons. just like getting a new cell phone by another manufacture. you have to learn how to do things all over again because stuff is on different buttons or in different folders. other than that they all make calls...
and I do find my hr-20 to be much faster in the guide area.

ArtWIS 09-07-2007 08:36 AM

Quote:

Originally Posted by 2000voltz (Post 360529)
I find my hr-20 can do all the same fetures my tivo did, just by different names and different buttons. just like getting a new cell phone by another manufacture. you have to learn how to do things all over again because stuff is on different buttons or in different folders. other than that they all make calls...
and I do find my hr-20 to be much faster in the guide area.

We've had our HR20-100 going on 4 months now. No problems whatsoever! This is our first DVR so we don't miss anything that other dvrs would do. When the HR20's first came out last year I saw it was having some problems and waited till I was seeing that all the updates etc had made it a very reliable unit. In 4 months I've had to reset it once and that was the morning after an update had come down. Granted some still have problems but as with anything electronic a small percentage of units will have a problem. I think the main reason D* dropped tivo was the increasing costs to tivo. E* is still involved in a lawsuit with tivo and if they lose (not probable) they will have to shut off all their tivo units and that would mean no dvrs available from them at all. Like any product forums those that aren't having problems don't post much but the the ones who do have a problem do post many of them looking for info or a fix. I'm in a rural area where sat tv is our only choice other than OTA. Most folks around me have D* as E* does not provide locals in HD. Most have a HR20 that they got when they went to HD and D* and I've not heard of any problems from them. :)

dssnctider 09-07-2007 08:46 AM

I have both HR10 and HR20 and find them to be close in most things. Almost every problem you have heard about the HR20 has been resolved through software updates. I was one of the first HR20 users and yes it was painful, but now I can't remember the last time I had to reboot.

There are two things that I still like about Tivo that I wish the HR20 had. The first is the dual buffers. There is a way around this by recording one channel and watching another. The second is the differnce in the 30 second skips. Tivo is instant where the HR20 does a super fast forward. This one is probably just a personal preference.

There are advantages of the HR20 over the HR10 also. The one that comes to mind first is the actual interface is faster. Being and IT guy I hate to say this too knowing the underlying OS's of the systems.

dlando71 09-07-2007 08:56 AM

I have had no problems at all with the HR20-700. I can't compare how it works vs. the Tivo since I've never had it. I can say I've not lost any shows and enjoy it. Works well for me.

joed32 09-07-2007 09:23 AM

Quote:

Originally Posted by kimota (Post 360403)
I am being forced to abandon my HR10 Tivo for a HR20 DVR with their crappy interface. I have read a number of online customer reviews saying how many problems people are having with this thing (needing to get numerous replacement models and still not working properly, missing recordings, all of that).

I only have about 3 months left on my contract (or of course I could leave for an early termination fee of $300). I'm trying to decide if I should just move to someone else (Time Warner cable or DISH Network) or just say goodbye to Tivo. I guess I could wait out my contract without HD programming even though I'm paying for it and see whether the bugs get worked out.

Then again, I've read lots of complaints about the DISH Network HD DVR and how it overheats. And how much better satellite is compared to cable. Ugh.

I know I'm not the only one in this position.

Can anyone shed some light? How do you guys like the HR20?
FYI, I live in LA.

Your early termination fee is prorated by the month so if you have 3 months left it should only be about $36. So you aren't being forced exactly, you can choose the service you want and go with it. I hope you are happy with whatever you choose.

robox4 09-07-2007 09:49 AM

I have been using the old RCA TIVO DVR-40 for about 4 years now. I have been using the HR20-700 for about 4 months. Although I have gotten used to the new HR20-700, admittedly it is not as user friendly as the TIVO. Don't get me wrong it's not bad, just not laid out as well as the TIVO. The menu's are not as well organized, especially "season pass" and it is easier to accidently delete a program. It is easier to hit a single button and change something from season pass to single record and so on.

Having said that, the best and most important point is that I have had zero trouble out of either unit. I have not had to reset my HR20-700 one time. The bottom line is, I am happy with both.

txkenpo 09-07-2007 09:55 AM

Quote:

Originally Posted by kimota (Post 360403)
Then again, I've read lots of complaints about the DISH Network HD DVR and how it overheats. And how much better satellite is compared to cable. Ugh.


Well never had Tivo and I am getting ready to switch from cable to Direct. I can tell you cable has a horrible picture. And yes the Dish DVR does overheat sometimes. I did really like mine but I had to try and keep it cool under 80 deg in the area I kept the DVR. It would sometimes overheat and shut down but it was not a big issue I just placed a small fan near the unit and all was well.

lragusa 09-07-2007 11:42 AM

I upgraded my HR10 to the HR20-700 several months ago. In many respects the HR20 is now better than the HR10 and D* continues upgrading the software quite frequently. With D* about to add a large number of HD channels, I'd suggest you stay and upgrade to the HR20.

CACougar 09-07-2007 03:38 PM

I love the HR-20.
 
I made the switch a month ago in preparation for the new HD Channels. I grudgingly moved to the HR-20 from my beloved HR-10. After a few hours of learning the controls it became very apparent that the HR-20 has many features and improvements on the HR-10. I especially like the recording on the fly ability, the guide filtering, the quick menu, and the in-guide picture. The only two negatives are not having dual buffers and the missing slow motion button (you have to press play for two seconds) and to a lesser extent the program timer at the bottom of the screen does not disappear in slow mo or pause (you have to hit the exit button). Overall I will take the HR-20 over the Tivo any day!!!

Sincerely,
10 year D** customer


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