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You CANNOT get the new HD channels with an HR10-250

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Old 10-30-2007, 07:10 AM   #61
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Originally Posted by mastercaster View Post
yeah, i did the tivo lifetime also. it actually did stipulate in the contract that it was for the original unit only, unless there was a defect within the warranty period. i then upgraded to a new tivo unit (couple years ago) and after some arguing with them, directv said they would honor the lifetime service on the new unit. a couple weeks ago i got all of the new equipment for the new roll out, and never even discussed the dvr service with them. it still shows "lifetime dvr service" in my account online. works for me!
You will keep it until you change to some package that includes DVR service. If you then try to change to one that doesnt have it in the future, your lifetime service is gone.
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Old 10-30-2007, 07:23 AM   #62
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You will keep it until you change to some package that includes DVR service. If you then try to change to one that doesnt have it in the future, your lifetime service is gone.
What?

Please rephrase, that makes no sense.
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Old 10-30-2007, 07:37 AM   #63
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What?

Please rephrase, that makes no sense.
If you have the Lifetime DVR service you will keep it until you change your programming package to one that includes DVR service(say choice plus DVR).

If you then, sometime in the future decide to change your programming package to one that doesnt include DVR service but want to keep your DVR active(say you upgrade to Premier) then you will have to subscribe to it. Your lifetime subscription will be void. At least thats what was posted on DBS and satguys.

If you are ever Grandfathered into anything and want to keep it its best not to make changes.
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Old 11-06-2007, 12:06 PM   #64
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Question:

On the H10's, will the DVR work with OTA tuner if it is not connected to a DirectTV antenna system?
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Old 11-06-2007, 12:27 PM   #65
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... in essence, is there still any future use for the HR10-250 Tivo DVRs flooding ebay right now once they can no longer get DirectTV HD?
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Old 11-09-2007, 09:11 PM   #66
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What is customer retention?
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Old 11-10-2007, 03:09 AM   #67
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... in essence, is there still any future use for the HR10-250 Tivo DVRs flooding ebay right now once they can no longer get DirectTV HD?
They should be good for some while. They still get MPG2 HD on channels 70 through 99, plus you can get your local channels with the built-in OTA tuners. Its ability to merge the OTA offerings with the D* channels into one recordable guide makes it quite powerful if you have good strong OTA signals available.

I upgraded this week to the HR-21 and moved the HR10-250 to the bedroom where it's doing great. I disconnected an older SD Tivo in a different room to stay a 4 DVR house. The new additional MPG4 channels was not motivation enough to upgrade. I could live without HD weather channel for a long time. My need for an HD DVR in the bedroom was the main motivation.

The $0 cost, including installation and delivery, plus continuing to honor my lifetime DVR service was also motivating.

The HR10-250 will not be worth much if your OTA's are not available or when they phase out the MP2 channels. No one seems to know when that will happen.
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Old 11-14-2007, 02:06 PM   #68
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Cool! Set up for Dec. 4th and 0$ out of pocket.
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Old 11-24-2007, 09:03 AM   #69
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Default Upgrade worked as directed

This forum is amazing. After reading posts on this thread I contacted D* and was told it was a $199 upgrade. After a bit of back and forth I had them check with a supervisor who provided a over ride code so the upgrade cost me $0!! The service rep said he never heard of this over ride before. Thanks to the people on here who share info!
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Old 12-02-2007, 10:40 AM   #70
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Default No problems w/ customer service

I had been quoted $299 a month ago and didn't have time to mess with it at the time. Spent some time researching and found this forum's great information / advice.

Called this morning, informed the operator of the problems many people had regarding their upgrades and asked about keeping the 10-250. She said it would be no problem and set me up for an installation within 3 days.

The operator was very pleasant and professional.

While processing my order, she had to do an "Escalation" because she had reached her credit limit with customers. After clicking away for a few more minutes she came back and said I would receive a credit for $367.95.

Painless, no additional charge for the new unit or installation and no additional charges per month to have both HD receivers. Good deal...

Note: I have been a PREMIER subscriber for two years, perhaps that helped.
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Old 12-03-2007, 11:56 AM   #71
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UGH- 6 inches of snow yesterday. Rescheduled for next Saturday.

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Cool! Set up for Dec. 4th and 0$ out of pocket.
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Old 12-03-2007, 12:07 PM   #72
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UGH- 6 inches of snow yesterday. Rescheduled for next Saturday.
Are you that guy from the Sunday Ticket ads a few years back? The guy with the spring mounted dolphin on his car roof, getting pelted by snowballs from the people in the neighborhood he just moved into.
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Old 12-03-2007, 03:44 PM   #73
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Is a B Band Converter Module helpful and/or necessary with a HR10-250?
Thanks!
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Old 12-03-2007, 03:56 PM   #74
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Is a B Band Converter Module helpful and/or necessary with a HR10-250?
Thanks!
Neither helpful nor necessary. It is only used in conjunction with mpeg4 receivers of which the HR10-250 is not one.
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Old 12-04-2007, 12:19 AM   #75
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Nah...It snows here about once a year! Plus, I'm too mean looking for any Pats or Bills fans to even THINK about chuckin' it my way!

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Are you that guy from the Sunday Ticket ads a few years back? The guy with the spring mounted dolphin on his car roof, getting pelted by snowballs from the people in the neighborhood he just moved into.
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