You CANNOT get the new HD channels with an HR10-250

dman59 · 09-08-2007, 12:15 AM

Asterisk (*) indicates HD channel available only with H20, H21, HR20 and HR21 receivers.
Note: Lime Green channels are currently available. 5 lnb dish, H20/H21, HR20/HR21 with BBC(S) required when HD channels roll out this month.
Channels that are highlighed in RED are new channels:

September 2007
A&E *265
Big Ten Network HD *220
Cartoon Network *296
Cinemax HD East *512
Cinemax HD West *514
CNN HD *202
Discovery HD Theater 76
ESPN HD 72, *206
ESPN2 HD 73, *209
Food Network HD *231-1
FSN New York HD *624
The Golf Channel HD (shared with Versus HD) *604
HBO HD East 70, 509, *501
HBO HD West *504
HDNet 79
HDNet Movies 78
HGTV-HD *229-1
The History Channel HD *269
Madison Square Garden HD *621
MHD (HD only) *332
The Movie Channel HD *544
NFL Network HD *212
National Geographic Channel HD *276
Showtime HD 71, 543, *537
Showtime HD West *540
Smithsonian Channel HD (HD only) *267
Starz Comedy HD *519
Starz HD East *520
Starz Edge HD *522
Starz Kids & Family HD *518
Starz HD West *521
TBS in HD *247
TNT HD 75, *245
Universal HD 74
Versus HD (shared with The Golf Channel HD) *604
The Weather Channel HD *362

October 2007
Animal Planet HD *282
Bravo HD *273
Comcast SportsNet Chicago HD 680 *640
Comcast SportsNet Mid-Atlantic HD 681, *629
Discovery Channel HD *278
Fox Business Channel HD *359
FSN Detroit HD *636
FSN Prime Ticket HD *653
FSN Southwest HD *643
FSN West HD *652
Fuel TV HD *612
FX HD *248
NBA TV HD *601-1
New England Sports Network HD 682, *623
The Science Channel HD *284
Sci-Fi Network HD *244
Speed Channel HD *607
SportsNet New York HD 683, *625
USA Network HD *242
Yankees Entertainment & Sports HD 684, *622

Well, if you are still using your HR10-250 or H10 or any old HD ird; you won't be able to pick up those channels by the end of this month.

REECEE · 09-08-2007, 11:43 AM

Just got off the phone with customer service at Dtv. I currently have a HR10-250. I asked how to upgrade and was offered a non dvr reciever for $99 or with dvr for $299. I was told there were no other options.

tec319 · 09-08-2007, 03:07 PM

I just got off the phone and this is the deal i got.
1-HR20 and 1-H20 and the 5Lmb dish for $213.00 then she credited my account $125.00. They also said to keep the old H10-250 and H10.

bartal · 09-08-2007, 08:21 PM

We have the HR10-250 and freaked out when we saw that we were going to need a new reciever and dish. I realize that technology changes but really feel when you spend $999.00 for a HD Tvo reciever that you should get free up grades. It's really not alot of money $99.00 for an up-grade it's the point of it all. I mean really if I'd known that they were going to constantly need up-grading we would never have spent that kind of money for the box.

Anyway with that said. Dont give up. We talked to 7 people today about our delema. One customer service person gave us the 299.00 price. One customer service person gave us the 99.00 price. 4 customer service reps were just down right rude. Lecturing me about how technology changes and I shouldn't expect to get anything for free. Alas. I saw that someone from this forum gave this number 1-800-739-4388 and then asked to speak to a Customer Rentention Department. I got the 5 lnb dish and HR20 for $19.95 billed to my monthly payment. With a two year commitment.
I cant tell you how many times in the past that I needed something from directv and would get no where with one rep and hang up and call back and get what I needed. So my suggestion is to not give up. Tell them you where at the directv forum and want to get the up-grade deal for $19.95. If they say no. Hang up and call back!!!!!!
Yeah it's a hassel but the channels are here this month finally! Definately worth not having the hassel of another satellite or cable company have to install and then you may get a good deal but you always get double billed that first month. I've had cable and Dish network.Directv nomatter how bad this situation was has far better customer service the the alternative.

macmatrix · 09-09-2007, 06:24 PM

As many have said before - long time lurker 1st time poster.

Current setup 3 HR20 & 1 HR10-250

I made up my mind to go ahead get the last hr10-250 upgraded today.

After this wonderful thread and about 20 minutes of patience i got an even better deal.

My new best fried Oscar, in Customer Retention - offered me a 99.95 upgrade fee with no new commitment (current contract runs through Jan 2009) - but the kicker was an instant credit of 99.95.

That my friends is better than $19.95.

My one problem was that it required a technician install which will not be until the 22nd. I found this hard to believe but with the deal above i didn't complain too long. My biggest complaint about that is i could run down to the nearest store and pick up a box and self install - but alas they never would have offered the free upgrade.

Thanks to everyone above for their help.

dahur · 09-09-2007, 07:34 PM

[quote=bartal;361520]We have the HR10-250 and freaked out when we saw that we were going to need a new reciever and dish. I realize that technology changes but really feel when you spend $999.00 for a HD Tvo reciever that you should get free up grades. It's really not alot of money $99.00 for an up-grade it's the point of it all. I mean really if I'd known that they were going to constantly need up-grading we would never have spent that kind of money for the box.

I couldn't agree more! I spent $600 for mine, and feel exactly the same as you.

My question is, like you, I own my HR10-250. Will you own the HR20, since you won't be able to use your HR10 in the future? Or are they leasing it to you? IF so, what do they charge to lease per month?

ratter123 · 09-12-2007, 03:01 AM

what a post..............

wolfman730 · 09-12-2007, 09:10 PM

[quote=dahur;362082]

Quote:

Originally Posted by bartal

We have the HR10-250 and freaked out when we saw that we were going to need a new reciever and dish. I realize that technology changes but really feel when you spend $999.00 for a HD Tvo reciever that you should get free up grades. It's really not alot of money $99.00 for an up-grade it's the point of it all. I mean really if I'd known that they were going to constantly need up-grading we would never have spent that kind of money for the box.

I couldn't agree more! I spent $600 for mine, and feel exactly the same as you.

My question is, like you, I own my HR10-250. Will you own the HR20, since you won't be able to use your HR10 in the future? Or are they leasing it to you? IF so, what do they charge to lease per month?

The HR-20 will be under the lease program. The charge is 4.99/mo. which is the same as the extra receiver fee. The advantage with the lease is if you have a problem with the box D* will replace it for you.

daba · 09-13-2007, 12:33 AM

Quote:

Originally Posted by dglinn

I just called d* last week ,for $99 dollars I will be getting 2hr20-700hd dvrs, the 5 LNB dish plus installation.My question now is has all the bugs been worked out or is there another model coming out soon that I should wait on.

Directv doesnt send you hr20-700. It will be either 700 or 100 as far as I know they have no control over it.

loflin3hree5iv · 09-13-2007, 11:12 AM

Whoo! just got off the phone w/ dtv. I'm swapping my h10 for an h20, the bbc thing comes w/ it and i get a free dish upgrade to the 5 lnb dish. the receiver swap is gonna cost me $99 everythign else is free. total is 106 and change, i was expecting to have to drop way more money than that. too bad they won't be here 'til the 30th to install everything

dahur · 09-14-2007, 11:13 AM

[quote=wolfman730;365205]

Quote:

Originally Posted by dahur

The HR-20 will be under the lease program. The charge is 4.99/mo. which is the same as the extra receiver fee. The advantage with the lease is if you have a problem with the box D* will replace it for you.

Thankyou for the information.

stonedog23 · 09-15-2007, 01:04 PM

I don't have the equipment problems you guys are having, I just needed a 5LNB and I got that free of charge. My question is why does the Golf channel and Versus have to share a channel when they have separate channels now. They are sharing 604, when they are already on 605 and 608 respectively. All of the other new HD channels seem to be staying in their current SD programming position, while the receiver is decoding which signal to send to your set.

nahlalee · 09-17-2007, 12:49 PM

I've been a DirecTV customer for about 4 years. I heard about the new HD channels so I called and I got the new 5LNB satellite installed for free a few weeks ago. Then I received a phone call with a message to call back. I called, they informed me that I would have to get a new receiver to receive the new HD channels. I currently have a HR10-250 Tivo. I love my Tivo and hate to let it go, especially with all the bad news I hear about the DirecTV DVRs, but I want the new HD channels. Some DirecTV subcontractors just came and installed the HR20-100S this morning. I hope it works well....

PS. No cost for me. Everything was free of charge. Maybe it's because I have the DirecTV protection plan. I had the choice of signing up for it and paying $5.99 a month for 12 months or paying or paying $70 to get my line fixed after my gardener's cut my line coming into my house.

Anybody have any thoughts?

DodgerKing · 09-17-2007, 01:14 PM

Quote:

Originally Posted by thepaul

Yep this is pretty obvious. So now the question... why pay $300 to upgrade? $300 could buy cable with HD package for a long time (factoring in sign up incentives etc, etc).

I shelled out a pretty penny for my HR10-250 less than two years ago. Are we D* customers just supposed to factor a bi-yearly $300 equipment upgrade into our service cost? If so, D* is the worst deal in town.

No! DirecTV upgraded me with a new HR-20 for free. One thing I love about DirecTV is that I am able to negotiate with them. Throughout my entire 5 years of service I have continually received new upgrades for free with a little negotiating. At the time their advertised deal stated that costumers could receive either a free DVR "or" a free HD receiver. If one wanted an HD-DVR, they would have to pay the difference. I was able to talk them into giving me the HD-DVR for free, with a two year commitment of course.

Also, since Dish is currently offering a free HD-DVR with their service, I am sure Direct will have no problem matching their deal.

DodgerKing · 09-17-2007, 01:15 PM

Quote:

Originally Posted by hitdog042

Not true. Its 99 dollars. Just spoke to retention today. 99 bucks, even if u have an HR10-250, even if you own or lease it.

Its BS.

But hey, they are letting us keep the leased HR10s for SD broadcasts, they don't want them back.

Whoopeee.

I didn't pay a penny. Even gave me free installation and shipping.

09-08-2007, 11:43 AM	#32
REECEE A couch and an HDTV to go please. Join Date: Mar 2005 Posts: 11	May have to get cable. Just got off the phone with customer service at Dtv. I currently have a HR10-250. I asked how to upgrade and was offered a non dvr reciever for $99 or with dvr for $299. I was told there were no other options.

09-08-2007, 08:21 PM	#34
bartal What is HD? Join Date: Sep 2007 Posts: 1	Customer Retention Department We have the HR10-250 and freaked out when we saw that we were going to need a new reciever and dish. I realize that technology changes but really feel when you spend $999.00 for a HD Tvo reciever that you should get free up grades. It's really not alot of money $99.00 for an up-grade it's the point of it all. I mean really if I'd known that they were going to constantly need up-grading we would never have spent that kind of money for the box. Anyway with that said. Dont give up. We talked to 7 people today about our delema. One customer service person gave us the 299.00 price. One customer service person gave us the 99.00 price. 4 customer service reps were just down right rude. Lecturing me about how technology changes and I shouldn't expect to get anything for free. Alas. I saw that someone from this forum gave this number 1-800-739-4388 and then asked to speak to a Customer Rentention Department. I got the 5 lnb dish and HR20 for $19.95 billed to my monthly payment. With a two year commitment. I cant tell you how many times in the past that I needed something from directv and would get no where with one rep and hang up and call back and get what I needed. So my suggestion is to not give up. Tell them you where at the directv forum and want to get the up-grade deal for $19.95. If they say no. Hang up and call back!!!!!! Yeah it's a hassel but the channels are here this month finally! Definately worth not having the hassel of another satellite or cable company have to install and then you may get a good deal but you always get double billed that first month. I've had cable and Dish network.Directv nomatter how bad this situation was has far better customer service the the alternative.

09-17-2007, 12:49 PM	#43
nahlalee What is HD? Join Date: Sep 2007 Posts: 2	New HD I've been a DirecTV customer for about 4 years. I heard about the new HD channels so I called and I got the new 5LNB satellite installed for free a few weeks ago. Then I received a phone call with a message to call back. I called, they informed me that I would have to get a new receiver to receive the new HD channels. I currently have a HR10-250 Tivo. I love my Tivo and hate to let it go, especially with all the bad news I hear about the DirecTV DVRs, but I want the new HD channels. Some DirecTV subcontractors just came and installed the HR20-100S this morning. I hope it works well.... PS. No cost for me. Everything was free of charge. Maybe it's because I have the DirecTV protection plan. I had the choice of signing up for it and paying $5.99 a month for 12 months or paying or paying $70 to get my line fixed after my gardener's cut my line coming into my house. Anybody have any thoughts?

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09-08-2007, 12:15 AM	#31
dman59 Ex DTV Employee Join Date: Jul 2007 Location: Florida Posts: 219	Asterisk () indicates HD channel available only with H20, H21, HR20 and HR21 receivers. Note: Lime Green channels are currently available. 5 lnb dish, H20/H21, HR20/HR21 with BBC(S) required when HD channels roll out this month. Channels that are highlighed in RED are new channels: September 2007* A&E 265 Big Ten Network HD 220 Cartoon Network 296 Cinemax HD East 512 Cinemax HD West 514 CNN HD 202 Discovery HD Theater 76 ESPN HD 72, 206 ESPN2 HD 73, 209 Food Network HD 231-1 FSN New York HD 624 The Golf Channel HD (shared with Versus HD) 604 HBO HD East 70, 509, 501 HBO HD West 504 HDNet 79 HDNet Movies 78 HGTV-HD 229-1 The History Channel HD 269 Madison Square Garden HD 621 MHD (HD only) 332 The Movie Channel HD 544 NFL Network HD 212 National Geographic Channel HD 276 Showtime HD 71, 543, 537 Showtime HD West 540 Smithsonian Channel HD (HD only) 267 Starz Comedy HD 519 Starz HD East 520 Starz Edge HD 522 Starz Kids & Family HD 518 Starz HD West 521 TBS in HD 247 TNT HD 75, 245 Universal HD 74 Versus HD (shared with The Golf Channel HD) 604 The Weather Channel HD 362 October 2007 Animal Planet HD 282 Bravo HD 273 Comcast SportsNet Chicago HD 680 640 Comcast SportsNet Mid-Atlantic HD 681, 629 Discovery Channel HD 278 Fox Business Channel HD 359 FSN Detroit HD 636 FSN Prime Ticket HD 653 FSN Southwest HD 643 FSN West HD 652 Fuel TV HD 612 FX HD 248 NBA TV HD 601-1 New England Sports Network HD 682, 623 The Science Channel HD 284 Sci-Fi Network HD 244 Speed Channel HD 607 SportsNet New York HD 683, 625 USA Network HD 242 Yankees Entertainment & Sports HD 684, 622 Well, if you are still using your HR10-250 or H10 or any old HD ird; you won't be able to pick up those channels by the end of this month.

09-08-2007, 03:07 PM	#33
tec319 Cable LOL!!!!! Join Date: Aug 2005 Posts: 93	I just got off the phone and this is the deal i got. 1-HR20 and 1-H20 and the 5Lmb dish for $213.00 then she credited my account $125.00. They also said to keep the old H10-250 and H10.

09-09-2007, 06:24 PM	#35
macmatrix What is HD? Join Date: Mar 2005 Location: Fort Worth, TX Age: 28 Posts: 1	As many have said before - long time lurker 1st time poster. Current setup 3 HR20 & 1 HR10-250 I made up my mind to go ahead get the last hr10-250 upgraded today. After this wonderful thread and about 20 minutes of patience i got an even better deal. My new best fried Oscar, in Customer Retention - offered me a 99.95 upgrade fee with no new commitment (current contract runs through Jan 2009) - but the kicker was an instant credit of 99.95. That my friends is better than $19.95. My one problem was that it required a technician install which will not be until the 22nd. I found this hard to believe but with the deal above i didn't complain too long. My biggest complaint about that is i could run down to the nearest store and pick up a box and self install - but alas they never would have offered the free upgrade. Thanks to everyone above for their help.

09-09-2007, 07:34 PM	#36
dahur High Definition is the definition of life. Join Date: Nov 2005 Location: Alamogordo, NM Age: 55 Posts: 279	[quote=bartal;361520]We have the HR10-250 and freaked out when we saw that we were going to need a new reciever and dish. I realize that technology changes but really feel when you spend $999.00 for a HD Tvo reciever that you should get free up grades. It's really not alot of money $99.00 for an up-grade it's the point of it all. I mean really if I'd known that they were going to constantly need up-grading we would never have spent that kind of money for the box. I couldn't agree more! I spent $600 for mine, and feel exactly the same as you. My question is, like you, I own my HR10-250. Will you own the HR20, since you won't be able to use your HR10 in the future? Or are they leasing it to you? IF so, what do they charge to lease per month?

09-12-2007, 03:01 AM	#37
ratter123 My plasma is High Def. Join Date: Sep 2007 Posts: 6	what a post..............

09-13-2007, 11:12 AM	#40
loflin3hree5iv My plasma is High Def. Join Date: Sep 2007 Posts: 6	Whoo! just got off the phone w/ dtv. I'm swapping my h10 for an h20, the bbc thing comes w/ it and i get a free dish upgrade to the 5 lnb dish. the receiver swap is gonna cost me $99 everythign else is free. total is 106 and change, i was expecting to have to drop way more money than that. too bad they won't be here 'til the 30th to install everything

09-15-2007, 01:04 PM	#42
stonedog23 High Definition is the definition of life. Join Date: Jan 2007 Posts: 726	I don't have the equipment problems you guys are having, I just needed a 5LNB and I got that free of charge. My question is why does the Golf channel and Versus have to share a channel when they have separate channels now. They are sharing 604, when they are already on 605 and 608 respectively. All of the other new HD channels seem to be staying in their current SD programming position, while the receiver is decoding which signal to send to your set.