Hughes HD10-250 Sat Receiver with DVR Overheat Issues

nadanvy · 08-23-2006, 07:54 PM

We recently upgraded our entertainment system to HD going with our existing D* service, and upgrading to the HD10-250 HD DVR. We have a Samsung HP-S4253 42"-inch plasma, with an HDMI output. We have had this set-up for about two weeks, now, with no issues to speak of.

However, last Wendesday the DVR began to have "overheat issues."

The unit would go to a blue screen and state that the unit had shut itself down due an overheating issue. It said for remedies to make sure the vents located on the lower part of the unit were not blocked, and that the unit was not in an overly-warm area.

The unit sits in a four-shelf wooden entertainment stand, on the second-shelf from the lowest stand, above our DVD-Recorder/VCR and below our line conditioner. The temperature in the house is not overly hot (Mid-70s -80s); so, in my own thinking, would not cause the "overheat issue".

As far as the vents being blocked, the unit sits on its own mounts, and up until Wendesday, had not experienced any overheating. The unit, to the touch, does not feel like it's overheating, and the air being blown out from the exhaust fan does not feel overly warm.

Initially, I thought maybe the plasma screen was having issues, so I switched between the various other inputs to see if the warning would follow, which it did not. So, this pretty much pointed to the DVR.

The warning said to restart the unit, which we did. The unit was still connected via the HDMI. It would start out at 480i or 480p, which would not display on our plasma via the HDMI, so we had no idea what the unit is doing. I fixed this by running Component Cables to the screen. We were able to watch the unit go through it's power-up procedures. Through the Component Cables, the unit seemed to function, properly.

Initially, my folks decided to return the unit to the BestBuy we purchased it from, originally. We hooked up the new unit via the HDMI cable with no discernable problems. This morning, my father wanted me to re-arrange the configuration of the components of our entertainment center, as to give the DVR more room to breathe, so to speak.

Upon moving the DVR to the top shelf of our entertainment stand, using the existing HDMI cable, the unit would go through it's power-up procedure, but we were unable to view this through the HDMI (the DVR was initially out-putting 480i - 480p), so I hooked up the Component Cables, which allowed us to view the 1080i once the unit reached that portion of it's initual power-up. Once we had a good picture, I made the decision to re-connect our HDMI cable.

For some odd reason, we had the overheat condition, again. I unplug the unit, and go through the process, again, with the HDMI cable connected from the get-go. Once the unit reached the portion where it is out-putting 1080i, we had a picture; but, the unit again displayed the over-heat.

Again, I went through the process, but this time, I used four plastic bottle caps as a spacer between the shelf and the bottom of the unit, and ran Component Cables in to the screen. At the time of this posting, the unit is working without any noticable issues (MAJOR knock on wood).

Coming on here to do some research on my issue, I see that there is some known issue with this particular unit running out via HDMI (video-only; we are running TOSLINK to our Onkyo Receiver.)

I am NOT going to fool around with it for right now; but, if any of my fellow D* users who have experienced this with their own units, and am open to any other trouble-shooting steps I have not considered. To set my father's mind at ease, if there is anything I can tell him about this problem, I'm all ears. For my own state of mind, it's at least good to kno w this isn't an isolated incident.

HDtoshiba · 08-24-2006, 07:33 AM

Mine has done this a few times. but i have had it for a year already. I would call and request a new one. I think it is an internal error, bc when my unit displayed this mesage the unit was ice cold.

nadanvy · 08-24-2006, 02:32 PM

We are on our second unit, now. We got it through our local BestBuy, which is where we also have our Service Plan. Like you stated in your prior posting, the indications from the Warning said to possible cause was the unit was overheating because of its location, or the vents located on the bottom of the unit were blocked. When I moved the unit to the highest shelf of our entertainment stand, I used four plastic bottle caps as spacers, and I am running the video out through Component Cables. So far, we have not encountered the problem, again.

I did a search for the issue over at AVS Forum, and they transferred me over to . Doing some research there, I discovered that the overheat issue occuring through the HDMI-output was a false indication due to a bus error issue over the HDMI. It sounds like it is a problem with the majority of the units that where produced after January of 2005.

We'll be calling D* and let one of their tech guys have a look at the problem, but with the knowledge I've gleemed from my research, it sounds like there is little we can do.

08-23-2006, 07:54 PM	#1
nadanvy My plasma is High Def. Join Date: Jun 2006 Posts: 5	Hughes HD10-250 Sat Receiver with DVR Overheat Issues We recently upgraded our entertainment system to HD going with our existing D* service, and upgrading to the HD10-250 HD DVR. We have a Samsung HP-S4253 42"-inch plasma, with an HDMI output. We have had this set-up for about two weeks, now, with no issues to speak of. However, last Wendesday the DVR began to have "overheat issues." The unit would go to a blue screen and state that the unit had shut itself down due an overheating issue. It said for remedies to make sure the vents located on the lower part of the unit were not blocked, and that the unit was not in an overly-warm area. The unit sits in a four-shelf wooden entertainment stand, on the second-shelf from the lowest stand, above our DVD-Recorder/VCR and below our line conditioner. The temperature in the house is not overly hot (Mid-70s -80s); so, in my own thinking, would not cause the "overheat issue". As far as the vents being blocked, the unit sits on its own mounts, and up until Wendesday, had not experienced any overheating. The unit, to the touch, does not feel like it's overheating, and the air being blown out from the exhaust fan does not feel overly warm. Initially, I thought maybe the plasma screen was having issues, so I switched between the various other inputs to see if the warning would follow, which it did not. So, this pretty much pointed to the DVR. The warning said to restart the unit, which we did. The unit was still connected via the HDMI. It would start out at 480i or 480p, which would not display on our plasma via the HDMI, so we had no idea what the unit is doing. I fixed this by running Component Cables to the screen. We were able to watch the unit go through it's power-up procedures. Through the Component Cables, the unit seemed to function, properly. Initially, my folks decided to return the unit to the BestBuy we purchased it from, originally. We hooked up the new unit via the HDMI cable with no discernable problems. This morning, my father wanted me to re-arrange the configuration of the components of our entertainment center, as to give the DVR more room to breathe, so to speak. Upon moving the DVR to the top shelf of our entertainment stand, using the existing HDMI cable, the unit would go through it's power-up procedure, but we were unable to view this through the HDMI (the DVR was initially out-putting 480i - 480p), so I hooked up the Component Cables, which allowed us to view the 1080i once the unit reached that portion of it's initual power-up. Once we had a good picture, I made the decision to re-connect our HDMI cable. For some odd reason, we had the overheat condition, again. I unplug the unit, and go through the process, again, with the HDMI cable connected from the get-go. Once the unit reached the portion where it is out-putting 1080i, we had a picture; but, the unit again displayed the over-heat. Again, I went through the process, but this time, I used four plastic bottle caps as a spacer between the shelf and the bottom of the unit, and ran Component Cables in to the screen. At the time of this posting, the unit is working without any noticable issues (MAJOR knock on wood). Coming on here to do some research on my issue, I see that there is some known issue with this particular unit running out via HDMI (video-only; we are running TOSLINK to our Onkyo Receiver.) I am NOT going to fool around with it for right now; but, if any of my fellow D* users who have experienced this with their own units, and am open to any other trouble-shooting steps I have not considered. To set my father's mind at ease, if there is anything I can tell him about this problem, I'm all ears. For my own state of mind, it's at least good to kno w this isn't an isolated incident.

08-24-2006, 07:33 AM	#2
HDtoshiba A couch and an HDTV to go please. Join Date: Aug 2006 Posts: 14	Mine has done this a few times. but i have had it for a year already. I would call and request a new one. I think it is an internal error, bc when my unit displayed this mesage the unit was ice cold.

08-24-2006, 02:32 PM	#3
nadanvy My plasma is High Def. Join Date: Jun 2006 Posts: 5	We are on our second unit, now. We got it through our local BestBuy, which is where we also have our Service Plan. Like you stated in your prior posting, the indications from the Warning said to possible cause was the unit was overheating because of its location, or the vents located on the bottom of the unit were blocked. When I moved the unit to the highest shelf of our entertainment stand, I used four plastic bottle caps as spacers, and I am running the video out through Component Cables. So far, we have not encountered the problem, again. I did a search for the issue over at AVS Forum, and they transferred me over to . Doing some research there, I discovered that the overheat issue occuring through the HDMI-output was a false indication due to a bus error issue over the HDMI. It sounds like it is a problem with the majority of the units that where produced after January of 2005. We'll be calling D* and let one of their tech guys have a look at the problem, but with the knowledge I've gleemed from my research, it sounds like there is little we can do.