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Price increase for last 12 months of contract

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Old 07-26-2017, 06:37 PM   #1
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Default Price increase for last 12 months of contract

Got hit with a $57.90/mo. increase for my Ultimate pkg. (no extra packages).
I knew this was coming, so it wasn't a big surprise. I decided to take the advice of the sales rep. when I agreed to a 2 year contract, and call after 12 months and see if they have any promotions to lower your monthly bill.
I called a few days ago, got a nice girl on the line, but after looking, she said there were no promotions at this time, but to call back in a month or two to see if there are any then. I said thank you and expected that to be the end of it.
Yesterday, I called DTV and asked that a tech come to my house to inspect some exposed cable in my yard, and that I didn't know if it was ATT cable or Comcast. I told the young man about how my bill had just gone up $57.90 and he asked if I called to see if they can help me reduce it. I told him I called a few days ago, and I was told there were no promotions at this time. He said I should try again, that a different rep may be more helpful.

And now the good part....

He connected me to the combined billing dept. and I explained my situation to the rep and he seemed very willing to assist me.
Long story short (I know, too late), he lowered my bill for the next 12 months by $54/mo. This works out to only $4 more than my first 12 months. I couldn't believe my luck.
I wrote this in an effort to help others in the same boat as I was. As they say, if you don't succeed at first, try, try, again.
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Old 07-26-2017, 07:59 PM   #2
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What is irritating is you have to beg them. Seems like if they could have lived with a $4 increase, why make you beg for it.
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Old 07-27-2017, 07:24 AM   #3
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Why do they make you beg to reduce monthly payment??
My guess is that most people will accept the increase, and not contact them to try and reduce their payment.
Many may not know it is possible to do this, and accept their fate. Perhaps, like myself, they called and were
blown off by the first csr, and didn't bother to call a second time.
Unfortunately, I believe all the companies act in the same manner. You can't blame them for trying to make more $$.
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Old 07-28-2017, 09:24 AM   #4
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Customer retention. Tell them you're just paying too much in light of the free or low-cost streaming options available. They'll accommodate you to keep you.
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Old 08-01-2017, 12:21 PM   #5
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Default Directv from Costco

I got my current DTV subscription from Costco last year. At the time, Costco gave me a $300 cash card for Costco shopping as well. If I remember right, DTV with a Costco subscription comes with a 2 year price lock as well. I think there may have been a few other "bennies" as well, but that's hazy.
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Old 08-06-2017, 09:18 AM   #6
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The problem with signing a contract with Costco, is that you can not have been a DTV subscriber for previous 2 years. I've tried signing through them, but was not able.
Now I wonder if after my 2nd 12 months expire, and I am month to month, whether they will allow me to stay on the same $$ plan I now have?
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Old 08-08-2017, 06:32 PM   #7
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Quote:
Originally Posted by Corvette Guy View Post
The problem with signing a contract with Costco, is that you can not have been a DTV subscriber for previous 2 years. I've tried signing through them, but was not able.
Now I wonder if after my 2nd 12 months expire, and I am month to month, whether they will allow me to stay on the same $$ plan I now have?
I think it's generally true with any video provider that you don't qualify for the "sweetheart" come on deal IF you've used the service during the last 2 years. Before I got the Costco deal, I was with Dish for 3 years and before that, Directv. Three years with Dish removed the DTV renewal stain. While I haven't engaged in switching, I've read about several people switching EVERY 2 years.

In answer to your question, I'm guessing they will allow you to stay on whatever current plan you have, especially if you call them to cancel after your 2 year DTV contract is up. I went through about 6 months of Dish trying to get me back and now for some reason, Dish is hitting on my wife with monthly old fashion mail to get her to sign up. Fat chance of that happening as long as she stays with me. Seems like a big waste of money by Dish.
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