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DirecTV's "Retention" Dept

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Old 06-16-2012, 04:35 PM   #1
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Default DirecTV's "Retention" Dept

Hi Folks:

Since they just installed FiOS cable on my street, I decided to sign up for Verizon's triple-play. This is after 15 years with DTV, which I was finally able to cancel over the phone. I got xferred to the Retention Department, who offered me a whopping $20 off my $97/month bill if I'd stay.

But here's the rub: since I swapped out my DVR for a better one back in November of 2010, they slapped on a 2-year commitment. And since I had 5 months yet to go, I've been billed an additional $100 for "cancelling" early (that's $20/month). And no amount of pleading to take it off worked.

So, IMHO, if this is how they treat their 15-year customers, then there's NO CHANCE that I'll ever sign up again.

P.S.: My triple-play package with Verizon has NO commitment.

Ta-Ta for now....
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Old 06-16-2012, 07:52 PM   #2
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If you have been with D* for 15 years -they have made a profit on you and no longer need you either.
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Old 06-16-2012, 07:59 PM   #3
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why would you pay to opt out, i would have used dtv for 5 more months and change to verizon, i am not sure tripple play is worth it. phone, tv recordings and downloads at prime really slows the system down. i was tempted many times but kept my DTV and cable service separate. i have HMC DVR i am very pleased with and good Cable for Internet service. I have this set setup for last 7 years with out any issue. good luck with your new service.
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Old 06-17-2012, 11:20 AM   #4
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He's dropping D for FIOS. Well worth paying in my opinion. Wish I could get FIOS where I'm at. Maybe after my apt lease is up.
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Old 06-17-2012, 05:23 PM   #5
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He's dropping D for FIOS. Well worth paying in my opinion. Wish I could get FIOS where I'm at. Maybe after my apt lease is up.
+ 1
Why keep dtv period. They are crooks ! It's not the first time their 2 year contract has been started over. They just don't know the crooks started it again without telling anyone.
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Old 06-18-2012, 06:21 AM   #6
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+ 1
Why keep dtv period. They are crooks ! It's not the first time their 2 year contract has been started over. They just don't know the crooks started it again without telling anyone.
They are all crooks. Try Cablevision if you want real crooks.

We are anxiously waiting for Fios too.


But, lets remind ourselves that we knew when they hand over that free upgraded dvr (or reduced price) that we were entering into a contract. It's no different than upgrading your cell phone and getting the subvented cost. This cancellation fee is normal and applies to most companies giving products at subvented rates.
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Old 06-25-2012, 12:03 AM   #7
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you just have to play their game .. I would have stayed with DTV for the 5 months to avoid the fee.

The retention dept does not really have reason to give you a deal if you are still under contract.
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Old 06-25-2012, 08:58 AM   #8
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How can I get a discount as a new Direct TV customer?
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Old 06-25-2012, 01:12 PM   #9
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How can I get a discount as a new Direct TV customer?
Open up a new account as a new customer. If you are a present customer, cancel your service and come back to Directv in two years.
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Old 07-21-2012, 11:35 PM   #10
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You really have no right to bitch about it.

You entered into a contract, and the early cancellation fee is known to everyone. They tell you that up front. Don't claim that you didn't know about it, they tell everyone up front.

They give people discounted equipment and other programming discounts, in exchange for committing to service for a specific length of time. You could have been a customer for 1 year or 50, doesn't matter.

Finish the commitment then switch. DTV did nothing wrong here.
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Old 07-22-2012, 12:01 PM   #11
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You really have no right to bitch about it.

You entered into a contract, and the early cancellation fee is known to everyone. They tell you that up front. Don't claim that you didn't know about it, they tell everyone up front.

They give people discounted equipment and other programming discounts, in exchange for committing to service for a specific length of time. You could have been a customer for 1 year or 50, doesn't matter.

Finish the commitment then switch. DTV did nothing wrong here.
gotta agree. It's not like they put it on you with out knowing. You just want what you want when you want. As for as providers being crooks, I was unaware that FIOS was pure, and gave eveyone what they want. When you enter into a contact or want the service, you agree to the terms. Of course you get pissed when they stick to the trems. You can't have your own way, so you bitch and call the names. That makes it all better? I want what I want when I want and if you don't agree, I'll get mad! It's called immaturity, and lots of adults refuse to grow up.
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Old 07-22-2012, 06:48 PM   #12
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why would you pay to opt out, i would have used dtv for 5 more months and change to verizon, i am not sure tripple play is worth it. phone, tv recordings and downloads at prime really slows the system down. i was tempted many times but kept my DTV and cable service separate. i have HMC DVR i am very pleased with and good Cable for Internet service. I have this set setup for last 7 years with out any issue. good luck with your new service.
Verizon fios is fiber optics winch i would kill for at my house there is no slowing down at prim time
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Old 07-22-2012, 08:34 PM   #13
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Originally Posted by miesque1127 View Post
You really have no right to bitch about it.

You entered into a contract, and the early cancellation fee is known to everyone. They tell you that up front. Don't claim that you didn't know about it, they tell everyone up front.

They give people discounted equipment and other programming discounts, in exchange for committing to service for a specific length of time. You could have been a customer for 1 year or 50, doesn't matter.

Finish the commitment then switch. DTV did nothing wrong here.
OK, miesque - I may have misstated my case. What I meant to say is that, at the time I replaced my HR21 with an HR23 (which I bought for $200 at an independent dealer in Nov. 2010), DTV started a new contract on me with NO notice whatsoever. They never said, "If you pay only $200 for your new DVR, we're starting a new contract on you". So, "They tell everyone up front"? No, they simply reset the commitment clock whenever they have the opportunity to do so.

As for leevitalone's comment, it seems as though he thinks that I posted the comment, "They are crooks". That was WashedOut's post. Leevitalone should try responding to one post at a time, in my opinion.

Again, DTV is generally fine; I just don't go for their "commitment" policies. Also, I've paid them their $100 penalty.

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Old 07-23-2012, 01:40 AM   #14
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OK, miesque - I may have misstated my case. What I meant to say is that, at the time I replaced my HR21 with an HR23 (which I bought for $200 at an independent dealer in Nov. 2010), DTV started a new contract on me with NO notice whatsoever. They never said, "If you pay only $200 for your new DVR, we're starting a new contract on you". So, "They tell everyone up front"? No, they simply reset the commitment clock whenever they have the opportunity to do so.

As for leevitalone's comment, it seems as though he thinks that I posted the comment, "They are crooks". That was WashedOut's post. Leevitalone should try responding to one post at a time, in my opinion.

Again, DTV is generally fine; I just don't go for their "commitment" policies. Also, I've paid them their $100 penalty.

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Sir if this is what happened then that is a different story. Don't know why they would start a new contract with a receiver you bought on the secondary market.
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Old 07-23-2012, 05:17 AM   #15
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Doesn't matter where you get the receiver, activating HD equipment resets the contract.
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