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Great Service from DTV!!!

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Old 02-12-2012, 11:05 AM   #1
High Definition is the definition of life.
 

Join Date: Mar 2007
Posts: 47
Default Great Service from DTV!!!

I'm not going to go into details, just an HR20 receiver issue and an HR24 remote issue. I called DTV last Wednesday. After two rings I got the IVR system. Two auto questions later, and less than one minute hold time, a gentleman answered. He was professional and top notch. Saturday morning my new receiver arrived. Similiar phone call scenario as above. The lady that helped me went way above and beyond. My new HR20 is working perfectly. She then voluntarily asked me some questions about my HR24. She offered to show me some features that I wasn't aware of. I will be staying with them and adding a HD/DVR soon. Thanks DTV!!!
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Old 02-12-2012, 04:14 PM   #2
High Definition is the definition of life.
 

Join Date: Jan 2005
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You were fortunate enough to get the right cs rep on the first call.
often enough you end up with a call room and these cs reps have no power and no ability/or knowledge to know how or what to do.
It usually takes several calls to get the right individual who can actually help you.
Good Job!! get a dvr. and get the hr24.
leevitalone is offline   Reply With Quote
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