Dish to Direct TV installation question?

[jholtz]

I have been a Dish subscriber for several years but decided to switch to Direct TV when I went to high definition so I’d only have one satellite dish mounted on the house. I bought one of Direct TV’s 3 room packages from them and they arranged for free installation.

They installed the system one week ago. The installer wasn’t familiar with HDTV but we finally got that working. They used the existing installed Dish multiswitches and also used a splitter on one line. Anyway, I have one receiver that doesn’t pick up all of the satellites, appearently due to the splitter in line. Also, it seems, based on my research, Direct TV requires a different multiswitch than Dish uses. I’ve called Direct TV and they just directed me to call the installer.

My question. Is the installer liable to come out and do the install correctly or should I just bite the bullet and buy a multi switch myself or should they have installed the multiswitch and tied into other existing cabling to eliminate the need for the splitter?

Thanks for your help!

Jim

[hoorta]

Originally Posted by jholtz

I have been a Dish subscriber for several years but decided to switch to Direct TV when I went to high definition so I’d only have one satellite dish mounted on the house. I bought one of Direct TV’s 3 room packages from them and they arranged for free installation.

They installed the system one week ago. The installer wasn’t familiar with HDTV but we finally got that working. They used the existing installed Dish multiswitches and also used a splitter on one line. Anyway, I have one receiver that doesn’t pick up all of the satellites, appearently due to the splitter in line. Also, it seems, based on my research, Direct TV requires a different multiswitch than Dish uses. I’ve called Direct TV and they just directed me to call the installer.

My question. Is the installer liable to come out and do the install correctly or should I just bite the bullet and buy a multi switch myself or should they have installed the multiswitch and tied into other existing cabling to eliminate the need for the splitter?

Thanks for your help!

Jim

The installer is most definetly liable to correct any deficiencies in the install. And it looks like if you caught one of the moderator's posts, Dish and DTv dishes aren't all that compatible. I'd ask the install company to send out their "expert" or at least someone who has had significant experience with HD and\or multiple rooom installs, and is willing to take the time to do the job right.

[jholtz]

hootra,

Thanks for the feedback. I'd searched through the former posts and just wanted to confirm that they weren't compatible. Anyway, I dove into it last night and fixed the installation by eliminating the existing Dish multi swiches, the splitter and ran a new cable. It works fine now. That was easier than trying to coordinate with the installer, taking off work etc. Now to get a better/bigger OTA antenna installed and I should be set.

Jim

Originally Posted by hoorta

The installer is most definetly liable to correct any deficiencies in the install. And it looks like if you caught one of the moderator's posts, Dish and DTv dishes aren't all that compatible. I'd ask the install company to send out their "expert" or at least someone who has had significant experience with HD and\or multiple rooom installs, and is willing to take the time to do the job right.