direct tv will lie to you!

bigmac31391 · 02-09-2010, 12:33 PM

Yes , I have had service with DTV for 6 months now and this is what i have learned. Customer service will lie to you and they will charge you for everything that they can get away with. You live and learn!
I am new to this forum but not new to the game of what good business is.

IamMrDJ · 02-09-2010, 12:40 PM

What did they lie to you about? I have been with them at my place for almost 3 years and have never had any hidden charges I didn't know about show up on my bill.

gameguru1360 · 02-09-2010, 03:03 PM

basically all the companies will lie to you. You can say directv is the worst, then go to Dish and find out that even though they're the cheapest, they'll rack more charges on you for changing plans or suspending service or just raise their rates even though you're in a contract.

I look at how fast they can send out a tech when they say he/she will be out that day, how much information I can get out of customer service before filing a complaint and if I can receive their channels without major problems.

I'm happy that I'm with directv and have had no major problems or signal loss. I tried going with dish because it was cheaper, my neighbors had it and tried to have a referral discount but for some odd reason, I could not get dish or get qualified for dish no matter how many customer service reps I talked to, so I went with Directv.

Thomas Foolery · 02-10-2010, 07:14 AM

I don't know about the op. But for me I moved in september and had to pay for the channels that were free for 3 months. I have gotten none of the discounts that were promised me, my bill has fluctuated every month inspite of there being no changes in the timespan. I had no problems at all the first year, but this second year has been terrible.

TDK1044 · 02-11-2010, 08:51 AM

Quote:

Originally Posted by bigmac31391

Yes , I have had service with DTV for 6 months now and this is what i have learned. Customer service will lie to you and they will charge you for everything that they can get away with.

No shit, Sherlock.

denverbrian · 02-11-2010, 10:00 AM

It is frustrating. Our bill went up $20 and they could not quite explain it to me. Should have gone up $4 with the 2010 price increase and apparently we were getting a $10 discount we should not have been getting but they can't explain the extra $6 increase. I switched to regular paper bills since we have not been able to see the bill through the bank or directv. It is frustrating.

WestDC · 02-11-2010, 10:13 AM

Quote:

Originally Posted by denverbrian

It is frustrating. Our bill went up $20 and they could not quite explain it to me. Should have gone up $4 with the 2010 price increase and apparently we were getting a $10 discount we should not have been getting but they can't explain the extra $6 increase. I switched to regular paper bills since we have not been able to see the bill through the bank or directv. It is frustrating.

Perhaps it's the DVR Fee that would be the $6 Difference the other would be has your state added a Sales Tax?

Why you can't see your bill on any web site (bank or D*) is a browser issue Settings or malware.

Going paperless is a $5 reduction.

denverbrian · 02-11-2010, 10:18 AM

Quote:

Originally Posted by WestDC

Perhaps it's the DVR Fee that would be the $6 Difference the other would be has your state added a Sales Tax?

Why you can't see your bill on any web site (bank or D*) is a browser issue Settings or malware.

Going paperless is a $5 reduction.

Apparently to get the bill through the bank we have to request that they send it to us each time.

IamMrDJ · 02-11-2010, 11:00 AM

Quote:

Originally Posted by denverbrian

Apparently to get the bill through the bank we have to request that they send it to us each time.

I am not sure why you are unable to see your Bill from DirecTV online. I was able to log in and see my past 10 statements and all the charges on them.

denverbrian · 02-11-2010, 12:40 PM

Quote:

Originally Posted by IamMrDJ

I am not sure why you are unable to see your Bill from DirecTV online. I was able to log in and see my past 10 statements and all the charges on them.

We had direct pay through the bank and because we were supposed to see the bill from the bank, DTV would not let us see it through them. Strange, I know.

IamMrDJ · 02-11-2010, 12:46 PM

Quote:

Originally Posted by denverbrian

We had direct pay through the bank and because we were supposed to see the bill from the bank, DTV would not let us see it through them. Strange, I know.

Do you mean it would be an automatic withdrawal from your account? Because that is what I do and I am still able to log in to my DirecTV account online and view my statements.

hunt09 · 02-22-2010, 11:33 PM

Quote:

Originally Posted by bigmac31391

Yes , I have had service with DTV for 6 months now and this is what i have learned. Customer service will lie to you and they will charge you for everything that they can get away with. You live and learn!
I am new to this forum but not new to the game of what good business is.

everyone lies...the thing is who lies in great amount...

02-09-2010, 12:33 PM	#1
bigmac31391 High Definition is the definition of life. Join Date: Feb 2010 Posts: 107	direct tv will lie to you! Yes , I have had service with DTV for 6 months now and this is what i have learned. Customer service will lie to you and they will charge you for everything that they can get away with. You live and learn! I am new to this forum but not new to the game of what good business is.

02-09-2010, 03:03 PM	#3
gameguru1360 High Definition is the definition of life. Join Date: Jan 2008 Location: Pasadena, CA Posts: 826	basically all the companies will lie to you. You can say directv is the worst, then go to Dish and find out that even though they're the cheapest, they'll rack more charges on you for changing plans or suspending service or just raise their rates even though you're in a contract. I look at how fast they can send out a tech when they say he/she will be out that day, how much information I can get out of customer service before filing a complaint and if I can receive their channels without major problems. I'm happy that I'm with directv and have had no major problems or signal loss. I tried going with dish because it was cheaper, my neighbors had it and tried to have a referral discount but for some odd reason, I could not get dish or get qualified for dish no matter how many customer service reps I talked to, so I went with Directv. __________________ "Girls are like phones. They like to be held, and talked too but if you press the wrong button you'll get disconnected!!! "

02-10-2010, 07:14 AM	#4
Thomas Foolery HD Hmmmmm Join Date: Dec 2006 Location: Mooresville, NC Age: 39 Posts: 154	I don't know about the op. But for me I moved in september and had to pay for the channels that were free for 3 months. I have gotten none of the discounts that were promised me, my bill has fluctuated every month inspite of there being no changes in the timespan. I had no problems at all the first year, but this second year has been terrible. __________________ Mitsubishi WS-48515 JVC RXD-412 Toshiba HD-A1 Xbox 360 Premium Upgraded to 120 GB HD Gamertag Gim Allon Xbox HD DVD Add on Sony PS3 60 GB upgraded to 500 GB HD PSN ID cezellman Nintendo Wii Toshiba 40rv525r Toshiba HD-A2 115 hd dvd movies 128 Blu-ray movies

Similar Threads to direct tv will lie to you!
Thread	Thread Starter	Forum	Replies	Last Post
HDMI not compatible with SAMSUNG HLS5688?	jeffk9	DirecTV Forum	27	12-05-2008 04:12 PM
My Toshiba Tv Is Horrible	toSH*Tba	Rear-Projection TVs	44	09-30-2008 10:08 PM
New Onkyo TX-SR606 ......	GREGinNH	High Definition Receivers, Recorders, Players, Tivos	25	06-08-2008 04:04 PM
false advertising at dishnetwork.com	ans2004	DISH Network Forum	46	11-22-2007 09:35 PM
*Everyone Please Read*Direct TV Signal Integrity Group!?!?!	AtlantaHD	DirecTV Forum	69	08-21-2006 07:49 AM
In grave need for advice for my broken TV!	darko8	Rear-Projection TVs	20	06-16-2006 08:48 PM

02-09-2010, 12:40 PM	#2
IamMrDJ High Definition is the definition of life. Join Date: Sep 2007 Posts: 721	What did they lie to you about? I have been with them at my place for almost 3 years and have never had any hidden charges I didn't know about show up on my bill.

02-11-2010, 10:00 AM	#6
denverbrian High Definition is the definition of life. Join Date: Jan 2007 Posts: 245	It is frustrating. Our bill went up $20 and they could not quite explain it to me. Should have gone up $4 with the 2010 price increase and apparently we were getting a $10 discount we should not have been getting but they can't explain the extra $6 increase. I switched to regular paper bills since we have not been able to see the bill through the bank or directv. It is frustrating.