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Normal to loose TV signal during rain & clouds?

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Old 09-04-2009, 06:00 AM   #1
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Default Normal to loose TV signal during rain & clouds?

With my local cable bill going up from $103 to $155 (leaving a bulk agreement) I decided to try Direct TV.

They installed in Monday, 5LNB, one HD DVR and two regular boxes. Signal over 100, everything seemed great.

BUT, here in Florida we get rain storms pretty much every afternoon in the summer. Each time this week we loose TV until the rain stops. They are coming back out today to check everything. Wednesday we were out of service for over an hour.

Is this typical? or does something need to be upgraded?

Thanks,
Jon
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Old 09-04-2009, 06:51 AM   #2
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What were your signal strengths during the outage?
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Old 09-04-2009, 07:15 AM   #3
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If you have clear line of sight to the satellites and your Dish is correctly alligned then loss of signal would not be normal during light to moderate rainfall.

Signal loss would be expected if a super cell storm was occurring in your area....but even then only for a few minutes until the storm passed.

It was cloudy with heavy rainfall for about an hour here where I live a few days ago and I never lost the signal.
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Old 09-04-2009, 08:00 AM   #4
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Quote:
Originally Posted by Mr645 View Post
With my local cable bill going up from $103 to $155 (leaving a bulk agreement) I decided to try Direct TV.

They installed in Monday, 5LNB, one HD DVR and two regular boxes. Signal over 100, everything seemed great.

BUT, here in Florida we get rain storms pretty much every afternoon in the summer. Each time this week we loose TV until the rain stops. They are coming back out today to check everything. Wednesday we were out of service for over an hour.

Is this typical? or does something need to be upgraded?

Thanks,
Jon
Sounds like your dish needs to be realigned/re-aimed.
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Old 09-04-2009, 01:20 PM   #5
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ok, we'll see what happens after our service call next week
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Old 09-04-2009, 05:56 PM   #6
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Don't bother with a service call.
Get used to losing signal during days when there are dark clouds.
I lose my signal all the time in heavy rain and dark skies.
Most of the time you can still get your locals in sd, so that you can still watch tv.
I usually keep a couple of shows I've recorded for this purpose.
So, record a movie and just keep it on your hd until you need it.
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Old 09-04-2009, 06:23 PM   #7
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Quote:
Originally Posted by Corvette Guy View Post
Don't bother with a service call.
Get used to losing signal during days when there are dark clouds.
I lose my signal all the time in heavy rain and dark skies.
Most of the time you can still get your locals in sd, so that you can still watch tv.
I usually keep a couple of shows I've recorded for this purpose.
So, record a movie and just keep it on your hd until you need it.
If that is the case for you, you do not have to accept that. Have them come and align/re-align your dish properly. Believe me it does make a difference and most of these installers set it up as fast as they can. If you can get the channels, it's good enough to them.
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Old 09-04-2009, 07:38 PM   #8
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I mean the service works great until we get our typical summer storms. basically an hour each late afternoon of heavy clouds and rain. Just normal South Florida summer weather. But each day we loose all reception for 1/2 to a full hour.
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Old 09-05-2009, 02:05 AM   #9
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Quote:
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I mean the service works great until we get our typical summer storms. basically an hour each late afternoon of heavy clouds and rain. Just normal South Florida summer weather. But each day we loose all reception for 1/2 to a full hour.
I have never lost service for that amount of time, even when I lived in Florida. (Broward County)
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Old 09-09-2009, 07:22 AM   #10
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for some reason it is the hd channels i loose during storms. moderate rain is ok but when there are thunderstorms with dark clouds the service goes away. i never had this issue with dish network for years (there was no HD then). I had DTV came to my house many times to tweak the dish during first year of service.
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Old 09-09-2009, 09:38 AM   #11
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Well, obviously its going to take a heavy rain clouds that is directly inline between the satellite and your antenna. I'm up in the Northwest and sometimes we get some belly-washer rain storms along with some crackling thunderstorms and I've never lost my DTV signal. I would think with proper alignment, signal loss would be rare.
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Old 09-11-2009, 12:45 AM   #12
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Quote:
Originally Posted by Loves2Watch View Post
I have never lost service for that amount of time, even when I lived in Florida. (Broward County)
Haven't lived in Florida, but it takes the mother of all thunderstorms to totally knock out my signal and that's never for been more than a few minutes.

The key IMHO is do you have a clear line of sight from your dish to the sky area the satellites are in?
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Old 09-12-2009, 12:01 PM   #13
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I would have told you the same as above - we rarely lose our signal until yesterday. We had some light rains here in the DFW area and we have had no service "searching for signal 771" ever since. I've talked to DTV twice and each time they tell me that even though I can see some blue skies through the clouds and drizzle that their weather tool tells them that there is rain and therefore our ONLY option is to wait until the weather completely clears. They cannot or will not send out a tech or do anything until then.
Grrr...
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Old 09-12-2009, 03:25 PM   #14
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I've been struggling with this for awhile too. What good is HD if you can't watch it most of the time? CNBCHD, NFLHD, NBCHD, FOXHD.
What pisses me off the most is recording something and it isn't there when you go to watch it when you finally have time.

I don't watch TV in my bedroom much, but I'm using a HR10-250 in there because I had two defective HR21-100's. I don't have weather issues with that unit. My 21-100 in the LVrm sucks balls. I am gone at least 12 hrs a day working and don't have time to deal with this problem. I've already done the disconnect/reboot/unplug BS.

I am going to have to miss some work and schedule a repair/replacement or something. Football season is upon us.
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Old 09-13-2009, 05:50 PM   #15
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well, the tech was out Wednesday, checked everything. It was dry until this afternoon so TV was great. But trying to watch Sunday NFL games was frustrating with the signal going in and out. HD we had sound issues and completely lost signal for 15 minutes. I called and they are coming next week Friday to remove all the gear.
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