High Def Forum - Your High Definition Community & High Definition Resource

Go Back   High Def Forum - Your High Definition Community & High Definition Resource > High Definition Programming Providers > Canadian Providers
Rules HDTV Forum Gallery LINK TO US! RSS - High Def Forum AddThis Feed Button AddThis Social Bookmark Button Groups

Canadian Providers Discuss and learn about Canadian High Definition Bell ExpressVu, Star Choice & Rogers Cable. RSS - Canadian Providers

Scientific Atlanta 8300HD+ disk failure

Reply
AddThis Social Bookmark Button
 
Thread Tools
Old 02-22-2009, 06:31 PM   #1
Vidéotron user
 
VidTron's Avatar
 

Join Date: Nov 2008
Posts: 9
Default Scientific Atlanta 8300HD+ disk failure

Hello,

I searched the site for information on this error message:

Video Recorder Not Ready
Your recording device is being checked.
One moment, please.

It appeared this morning when I started the SA box and pressed the List button to see what was caught.

It seems the 8300HD internal disk is corrupted or something. I tried contacting support at Videotron and they had me unplug the DVR expander, reset the box, then they sent the reset signal. Still no changes. The box goes over this sequence when rebooting:

Er51
FrLA
r39F (decreasing until it reaches r000)
Proc
boot
-^v- (the top an bottom are a actually square)
hddF
and the time is displayed.

Last thing that was tried was to manually reformat the disk, but it doesn't seem to want to complete. When I look at the Diagnostic console I see the following messages:

WARNING! 09.02.22.16:36 [SARA Main]@CHDDStatus.cpp:2203 (CHDDStatus: could not format drive, status = 65536, itfsSize = 0x00100
WARNING! 09.02.22.16:36 [SARA Main]@CHDDStatus.cpp:2160 (CHDDStatus: formatting drive, itfsSize = 0x00100000, appSize = 0x0010

Although the box was manufactured August 22 2008 by SA, Videotron says it's not under warranty anymore. So, I have the option of trying to repair it or buy a new one...

Any thoughts?
VidTron is offline   Reply With Quote
Old 02-24-2009, 10:33 AM   #2
Vidéotron user
 
VidTron's Avatar
 

Join Date: Nov 2008
Posts: 9
Smile Decided to replace/upgrade the harddisk

This is an update.

After wasting a couple of days with about everyone in the Vidéotron customer service, technical support and a visit from one one of their tech, I finally decided to take a chance and replace the hard disk.

I opted for a 500GB Western Digital WD5000AAKB and for the drive and Torx tool, I ended up spending about 135$. But I still plan on using the WD warranty on the original WD3200AAJB, it was manufactured a couple of week before the box, July 2008. I still have to research how this works.

If you want to know how this can be done, there is a lot of good information here:
SA8000/8300HD - Internal Hard Disk Upgrade Works (Cloning too)
comes with pictures and everything.
VidTron is offline   Reply With Quote
Old 02-26-2009, 07:56 AM   #3
High Definition is the definition of life.
 

Join Date: Feb 2009
Location: Windsor, Ontario
Posts: 74
Default

If only it was that easy on the Bell receivers.....lol

Glad you figured it out.

The Western digital RMA process is pretty simple, it must be, I have used it. Go online, verify the Drive is in warranty and an RMA # is generated, you ship it to them and several days later you get a new Drive.
Meld is offline   Reply With Quote
Old 02-26-2009, 08:46 AM   #4
Vidéotron user
 
VidTron's Avatar
 

Join Date: Nov 2008
Posts: 9
Thumbs down WD Warranty

Meld, I'm sure someone has done the same for Bell's receivers, and if you're lucky, it's also documented...

For the warranty, this is important to know before you do anything, these drives that are sold to manufacturers are not under the WD "Limited Warranty". You're supposed to send it back to manufacturer. However, in this case Scientific Atlanta doesn't support end-users, and Vidéotron doesn't support it's customers.

So, WD has a second option, you can purchase an upgrade, from their online store, at a discount price. This is part of their Customer Loyalty Program.

When I checked, they didn't have an "upgrade" for my drive, they had 320 GB replacement for 52 US$.
VidTron is offline   Reply With Quote
Old 09-25-2010, 12:39 PM   #5
What is HD?
 

Join Date: Sep 2010
Posts: 2
Default Same issue and maybe more....

I had the same issue when I realized it was simply updating but I don't hear my hard drive turn on when I boot up my terminal. I got the same message as you guys stating please wait, and now I get this:" disk trouble, there are problems with the program storage disk, recording and playback are not available at this time." Is this a defective disk issue or complete terminal issue. I bought this unit online and was never activated and probably no longer on warranty. Any suggestions? I've already spoke to my cable company and there goingto send a tech (I know they won t replace it). I've also tried reboots and reformatting the hard drive.

What should I do?
E39mofo is offline   Reply With Quote
Old 09-25-2010, 06:57 PM   #6
Vidéotron user
 
VidTron's Avatar
 

Join Date: Nov 2008
Posts: 9
Default Replace or upgrade

Hi E39,

You should consider that trying to fix a box that is not even activated is a big risk. Are you sure this box can be activated with your provider?

When I replaced my hard disk, I was taking a chance that this was the problem and not a defect with the power supply or some other issue, but the other alternatives were to either forget about PVR or buy a new box...

I'm glad to report *knock on wood* that the upgrade to the 500 MB done in February 2009 is still working great.

If you try to replace the HD, make sure to get one that has similar characteristics, and check the specs for your box, there is a size limit.

Good luck and let us know how it goes.

VidTron

Quote:
Originally Posted by E39mofo View Post
I had the same issue when I realized it was simply updating but I don't hear my hard drive turn on when I boot up my terminal. I got the same message as you guys stating please wait, and now I get this:" disk trouble, there are problems with the program storage disk, recording and playback are not available at this time." Is this a defective disk issue or complete terminal issue. I bought this unit online and was never activated and probably no longer on warranty. Any suggestions? I've already spoke to my cable company and there goingto send a tech (I know they won t replace it). I've also tried reboots and reformatting the hard drive.

What should I do?
VidTron is offline   Reply With Quote
Old 09-26-2010, 12:00 PM   #7
What is HD?
 

Join Date: Sep 2010
Posts: 2
Default

So here's the sad update. Videotron tech came by this morning only to discover that the unit is NOT under warranty anymore and recommended I send it in to Solutions Digital near by. The only thing is, is that they charge 81$ just to check it. The tech even told me that if it was miss handled in delivery, that it might just be the hard drive. I am trying to hook up an external hard drive to it to see if it will bypass the problem. Next step will be to open up the unit to see if there is anything I can do, maybe a loose cable, but that would be asking too much. If you guys have any suggestions, I'm all for it. At this point, there's not much I can do.
E39mofo is offline   Reply With Quote
Old 09-29-2010, 12:15 PM   #8
What is HD?
 

Join Date: Sep 2010
Posts: 1
Default

Quote:
Originally Posted by E39mofo View Post
So here's the sad update. Videotron tech came by this morning only to discover that the unit is NOT under warranty anymore and recommended I send it in to Solutions Digital near by. The only thing is, is that they charge 81$ just to check it. The tech even told me that if it was miss handled in delivery, that it might just be the hard drive. I am trying to hook up an external hard drive to it to see if it will bypass the problem. Next step will be to open up the unit to see if there is anything I can do, maybe a loose cable, but that would be asking too much. If you guys have any suggestions, I'm all for it. At this point, there's not much I can do.
I'm in pretty much the same boat as you, except mine isn't HD. Was about to call Solutions Digital but after reading your post, sounds like its going to cost me an arm and a leg. I also have an external hard drive and am very curious to hear if that actually works. Let me know what happens, thx.
noah1979 is offline   Reply With Quote
Sponsored Links
Go Back   High Def Forum - Your High Definition Community & High Definition Resource > High Definition Programming Providers > Canadian Providers
AddThis Social Bookmark Button
Reply

Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off

Similar Threads to Scientific Atlanta 8300HD+ disk failure
Thread Thread Starter Forum Replies Last Post
Scientific Atlanta Explorer 8300HD atrofast High Definition Receivers, Recorders, Players, Tivos 19 07-11-2012 06:54 AM
Scientific Atlanta 8300HD Cable Box Question joeymetro Cable Providers 20 02-24-2011 11:57 PM
Possible to Rip MP3 from Scientific Atlanta 8300HD? Johnny Cakes Cable Providers 5 07-16-2006 02:42 PM
Scientific Atlanta 8300HD Receiver tbng Cable Providers 15 03-01-2006 11:15 AM
Scientific Atlanta 8300HD DVR yosey High Definition Receivers, Recorders, Players, Tivos 3 02-07-2006 02:35 PM


All times are GMT -6. The time now is 05:15 AM.



Copyright ©2000 - 2014, Jelsoft Enterprises Ltd.
Search Engine Optimization by vBSEO 3.6.0
Copyright ©2004 - 2008, High Def Forum