Strange experience with ExpressVu

Bleak5170 · 01-08-2007, 12:21 PM

Okay, the other day I tried changing my HD settings from 1080i to 720p. I was watching a hockey game and there was some "artifacting" going on so I thought I'd just check it out. I have done this before. Well the next thing I know I get a black screen (sound but no picture). I had to find some old composite cables just to be able to get out of the menu screen). I call Bell and they replace the receiver no problem, (6100 btw).

A week or so later I try the same thing, (only once), and I get the black screen again. I call Bell and the tech guy tells me I can't be changing back and forth from 720p to 1080i and vice versa. He said it will fry the receiver, (which I totally believe as I did it twice).

Does this seem kind of odd to anybody? I lost my user manual so I can't see if they even warn about this.

Mingy · 01-09-2007, 03:45 PM

Obviously, the fellow from Bell is a complete idiot (par for the course from Bell).

Seriously, does he figure you blew out the 1080i bearing, or maybe fried the 720 belt? For heavens sake, these are just software configurations for the output of a digital circuit.

IF (super duper capital IF) this could damage the receiver the engineer who wrote the code would have made it impossible to switch configurations. Are you sure your TV can injest both 1080i and 720P? Did you try and switch back after you got the composite cable hooked up?

The thing is, if your TV is 720P you should have your receiver set to output 720P and vice versa. ExpressVu gives you artefacting all the time. Usually its due to local weather, but sometimes they have uplink glitches. I see it sometimes when they switch from HD to SD and or SD to HD, say due to commercial breaks.

Bleak5170 · 01-10-2007, 12:04 PM

Quote:

Originally Posted by Mingy

Obviously, the fellow from Bell is a complete idiot (par for the course from Bell).

Seriously, does he figure you blew out the 1080i bearing, or maybe fried the 720 belt? For heavens sake, these are just software configurations for the output of a digital circuit.

IF (super duper capital IF) this could damage the receiver the engineer who wrote the code would have made it impossible to switch configurations. Are you sure your TV can injest both 1080i and 720P? Did you try and switch back after you got the composite cable hooked up?

The thing is, if your TV is 720P you should have your receiver set to output 720P and vice versa. ExpressVu gives you artefacting all the time. Usually its due to local weather, but sometimes they have uplink glitches. I see it sometimes when they switch from HD to SD and or SD to HD, say due to commercial breaks.

My t.v. is compatible with both 720p and 1080i. It's a Samsung but I forget the model #. It's a pretty decent t.v. actually. I thought 720p would be the ideal setting but after trying both, 1080i was clearly the winner. It wasn't even close. I was only trying to change to 720 because I was getting some annoying artifacting while watching a hockey game.

So basically you're saying I'm not crazy for disputing the guy's claims right? It didn't make any sense to me at all that switching back and forth between the two settings would kill a receiver. I'd call Bell back but 9 times out of 10 I get someone who knows less than I do.

ecat · 01-11-2007, 01:10 AM

Quote:

Originally Posted by Bleak5170

My t.v. is compatible with both 720p and 1080i. It's a Samsung but I forget the model #. It's a pretty decent t.v. actually. I thought 720p would be the ideal setting but after trying both, 1080i was clearly the winner. It wasn't even close. I was only trying to change to 720 because I was getting some annoying artifacting while watching a hockey game.

So basically you're saying I'm not crazy for disputing the guy's claims right? It didn't make any sense to me at all that switching back and forth between the two settings would kill a receiver. I'd call Bell back but 9 times out of 10 I get someone who knows less than I do.

I have the 9200 and switch back and forth all the time depends which channel I'm watching, no issuses here,call back and ask to talk to tier 2 support or a manager,If you bitch in a calm firm manner,just say this is unacceptable,you'll get a rebagged 9200 like me.

Bleak5170 · 01-11-2007, 08:09 AM

Quote:

Originally Posted by ecat

I have the 9200 and switch back and forth all the time depends which channel I'm watching, no issuses here,call back and ask to talk to tier 2 support or a manager,If you bitch in a calm firm manner,just say this is unacceptable,you'll get a rebagged 9200 like me.

I only have the 6100 though. They were going to send me a third receiver but I managed to fix the problem by leaving the receiver unplugged for a minute.

But I'm glad you guys cofirmed my beliefs. I will be calling Bell to get the true story on this issue.

Mingy · 01-11-2007, 10:54 AM

Generally, its best to leave the source set to the native resolution of the TV. So your TV is probably a 720P TV, and is 'happier' with a 720P input.

If you are lucky, with ExpressVu, 9 out of 10 people know as much as your cat.

These guys are complete morons. They send me some Hughes Direcway parts (their network is Dish) to replace a bad LNB, after I practically threw a temper tantrum to listen to me.

Then they had the balls to suggest that the parts they had sent me, which were mechanically different from the correct ones, were, in fact the right parts.

I've had nothing but grief dealing with them.

BrianO · 01-11-2007, 05:47 PM

Quote:

Originally Posted by Bleak5170

I call Bell and the tech guy tells me I can't be changing back and forth from 720p to 1080i and vice versa. He said it will fry the receiver, (which I totally believe as I did it twice).
.

If what the Bell tech says is true, then the design of the receiver is defective.

Bleak5170 · 01-12-2007, 01:31 PM

Quote:

Originally Posted by Mingy

Generally, its best to leave the source set to the native resolution of the TV. So your TV is probably a 720P TV, and is 'happier' with a 720P input.

If you are lucky, with ExpressVu, 9 out of 10 people know as much as your cat.

How do you know what the "native" resolution of your t.v. is? I know mine supports 720p and 1080i but looks considerably better when my receiver is set to 1080i.

I don't own a cat but I agree with you nonetheless.

BrianO · 01-12-2007, 04:54 PM

Quote:

Originally Posted by Bleak5170

How do you know what the "native" resolution of your t.v. is? I know mine supports 720p and 1080i but looks considerably better when my receiver is set to 1080i.

I don't own a cat but I agree with you nonetheless.

If it's a CRT, it's a 1080i set if it's HD. If it's not a CRT, look in the manual. The screen's resolution will be stated; it is the native resolution.

Mingy · 01-15-2007, 01:15 PM

Quote:

Originally Posted by Bleak5170

How do you know what the "native" resolution of your t.v. is? I know mine supports 720p and 1080i but looks considerably better when my receiver is set to 1080i.

I don't own a cat but I agree with you nonetheless.

This is mostly for digital display technologies like DLP, LCOS, LCD, and Plasma. I think some CRTs actually change their scan rates, but I don't know.

If your set is a 720P set, i.e. the display is only capable of showing 720P, then the 'native' resolution of the set is 720P. So most older TVs and many current ones are 'native' 720P. Real new plasma, DLP, etc., are 1080P, so 1080 is closer.

If s 720P TV gets a 720P signal, it doesn't have to scale it and the same goes for 1080i/1080P set (though these have to deinterlace).

Bleak5170 · 01-17-2007, 10:22 AM

Thanks for the info guys.

outsidebroad · 01-21-2007, 09:14 PM

hate them, hate them..bad pr, disconnected my sat. gave them ony 3 months of subsription. have not connected since.

tigger06 · 04-02-2007, 06:21 PM

I used to be able to switch between 720 and 1080 and did so when I knew the broadcast was in 1080. Tried to do the same about a month ago and confused the hell out of the receiver (9200). Had to do all the "tips" to get it working again. TV will accept either.

01-08-2007, 12:21 PM	#1
Bleak5170 How can anyone watch standard def? Join Date: Jun 2005 Posts: 22	Strange experience with ExpressVu Okay, the other day I tried changing my HD settings from 1080i to 720p. I was watching a hockey game and there was some "artifacting" going on so I thought I'd just check it out. I have done this before. Well the next thing I know I get a black screen (sound but no picture). I had to find some old composite cables just to be able to get out of the menu screen). I call Bell and they replace the receiver no problem, (6100 btw). A week or so later I try the same thing, (only once), and I get the black screen again. I call Bell and the tech guy tells me I can't be changing back and forth from 720p to 1080i and vice versa. He said it will fry the receiver, (which I totally believe as I did it twice). Does this seem kind of odd to anybody? I lost my user manual so I can't see if they even warn about this.

01-09-2007, 03:45 PM	#2
Mingy DLP Rocks! Join Date: Jul 2004 Location: Toronto, Canada Posts: 141	Proof Bell Continues to Hire the Mentally Challenged Obviously, the fellow from Bell is a complete idiot (par for the course from Bell). Seriously, does he figure you blew out the 1080i bearing, or maybe fried the 720 belt? For heavens sake, these are just software configurations for the output of a digital circuit. IF (super duper capital IF) this could damage the receiver the engineer who wrote the code would have made it impossible to switch configurations. Are you sure your TV can injest both 1080i and 720P? Did you try and switch back after you got the composite cable hooked up? The thing is, if your TV is 720P you should have your receiver set to output 720P and vice versa. ExpressVu gives you artefacting all the time. Usually its due to local weather, but sometimes they have uplink glitches. I see it sometimes when they switch from HD to SD and or SD to HD, say due to commercial breaks.

01-11-2007, 10:54 AM	#6
Mingy DLP Rocks! Join Date: Jul 2004 Location: Toronto, Canada Posts: 141	I figured I'd ask, but Generally, its best to leave the source set to the native resolution of the TV. So your TV is probably a 720P TV, and is 'happier' with a 720P input. If you are lucky, with ExpressVu, 9 out of 10 people know as much as your cat. These guys are complete morons. They send me some Hughes Direcway parts (their network is Dish) to replace a bad LNB, after I practically threw a temper tantrum to listen to me. Then they had the balls to suggest that the parts they had sent me, which were mechanically different from the correct ones, were, in fact the right parts. I've had nothing but grief dealing with them.

01-21-2007, 09:14 PM	#12
outsidebroad LuvHD Join Date: Jan 2007 Location: Canada Posts: 3	Express View hate them, hate them..bad pr, disconnected my sat. gave them ony 3 months of subsription. have not connected since.

01-17-2007, 10:22 AM	#11
Bleak5170 How can anyone watch standard def? Join Date: Jun 2005 Posts: 22	Thanks for the info guys.

04-02-2007, 06:21 PM	#13
tigger06 What is HD? Join Date: Jan 2006 Posts: 2	I used to be able to switch between 720 and 1080 and did so when I knew the broadcast was in 1080. Tried to do the same about a month ago and confused the hell out of the receiver (9200). Had to do all the "tips" to get it working again. TV will accept either.