Expressvu Visit

daveboy · 11-01-2006, 09:48 AM

Hello all, recently i have had an address change, after informing Bell Express Vu of my new address weeks in advance they finally showed up. which was about 2 weeks ago. To make a long story short , yesterday a So called Bell Express Vu Employee came to my house unannounced & asked to look at I believe the installation. I , myself was not home , except for my 2 elderly Inlaws who were at home let this person into my house . once in he then proceeded to look around my house, then left as quickly as he came in. Earlier this morning I called Bell express Vu & asked if they had sent someone to my house & if so why, at first the person at the company said that he was not aware of anyone scheduled & proceeded to put me on hold. When he returned a few minutes later he said that this was common practice for someone to come to your home & to confirm that what you have installed was infact there, as people take there extra receivers & sell them. I have been a customer for approximately 2 years & this is a first. I told the person on the phone that I was very upset with someone going through my house unannounced with the only people in the home were 2 elderly handicapped people. I then asked the person on the other end if I could speak to the manager, of course not available, but he would call within 24 hours. Can anyone tell me that this is common practice or will i expect more of the same disrespect as a customer.. Thank You ,

DSNY FN · 11-01-2006, 11:38 AM

We have never had this happen to us we own receivers and also rent recievers from Bell and they have never sent anyone around other than for the initial install. I would call again and ask to speak to a supervisor don't even explain teh issue to the CSR that answers just ask for a supervisor.

Andypou · 11-20-2006, 01:39 PM

I never saw anyone come around the house eather better check and see if all your belonging are still there.

11-01-2006, 09:48 AM	#1
daveboy What is HD? Join Date: Jun 2005 Posts: 4	Expressvu Visit Hello all, recently i have had an address change, after informing Bell Express Vu of my new address weeks in advance they finally showed up. which was about 2 weeks ago. To make a long story short , yesterday a So called Bell Express Vu Employee came to my house unannounced & asked to look at I believe the installation. I , myself was not home , except for my 2 elderly Inlaws who were at home let this person into my house . once in he then proceeded to look around my house, then left as quickly as he came in. Earlier this morning I called Bell express Vu & asked if they had sent someone to my house & if so why, at first the person at the company said that he was not aware of anyone scheduled & proceeded to put me on hold. When he returned a few minutes later he said that this was common practice for someone to come to your home & to confirm that what you have installed was infact there, as people take there extra receivers & sell them. I have been a customer for approximately 2 years & this is a first. I told the person on the phone that I was very upset with someone going through my house unannounced with the only people in the home were 2 elderly handicapped people. I then asked the person on the other end if I could speak to the manager, of course not available, but he would call within 24 hours. Can anyone tell me that this is common practice or will i expect more of the same disrespect as a customer.. Thank You ,

11-01-2006, 11:38 AM	#2
DSNY FN High Definition is the definition of life. Join Date: Oct 2006 Location: London Ont Canada Age: 40 Posts: 2,273	We have never had this happen to us we own receivers and also rent recievers from Bell and they have never sent anyone around other than for the initial install. I would call again and ask to speak to a supervisor don't even explain teh issue to the CSR that answers just ask for a supervisor. __________________ HD IS THE ONLY WAY Bedroom setup Viewsonic N2752w Xpressvue 6100 Toshiba HD A2 Harmony 520 Livingroom setup Samsung HL-S5687WX Toshiba HD-DVD XA2 Xpressvue HD PVR Denon 3801 PSB Full surround Harmony 880 Nintendo GC Nintendo Wii (this console rocks) Mario Kart Wii friend code 4768-8283-5991

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11-20-2006, 01:39 PM	#3
Andypou My plasma is High Def. Join Date: Nov 2006 Posts: 5	I never saw anyone come around the house eather better check and see if all your belonging are still there.