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Comcast DCT3416 - 2" Black Bar

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Old 01-05-2009, 08:44 PM   #1
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Exclamation Comcast DCT3416 - 2" Black Bar

I'm getting a 2" black bar down the right side of my LCD TV. Unless I'm watch 16:9 HD programing the bar is there... sometimes it is green.

My Samsung cannot stretch out that far and I've adjusted the display menu (Moto DCT3416 - power and menu) to 4:3 override = stretch.

I called Comcast and they said the DVR box had gone bad and I needed to exchange it... after standing in line for 40 minutes and getting another DCT3416 the same black bars appear.

My TV is a Samsung LN46A650.

Any suggestions?

T
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Old 01-05-2009, 11:13 PM   #2
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Originally Posted by tbrickey View Post
I'm getting a 2" black bar down the right side of my LCD TV. Unless I'm watch 16:9 HD programing the bar is there... sometimes it is green.

My Samsung cannot stretch out that far and I've adjusted the display menu (Moto DCT3416 - power and menu) to 4:3 override = stretch.

I called Comcast and they said the DVR box had gone bad and I needed to exchange it... after standing in line for 40 minutes and getting another DCT3416 the same black bars appear.

My TV is a Samsung LN46A650.
Any suggestions?
T
If your tv has an option to move the screen, do it.
I think there also is an option on the cable box. Check it out cause I have seen before.

cheezz
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Old 01-07-2009, 08:38 AM   #3
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Post Comcast DCT3416 - 2" Black Bar

Yea.. I know what you're talking about, there is an option to "fit" the picture to your screen but it seems to do nothing.

On my TV I can move the screen but there are limitations and I can't move it enough to remove the black bar. I talked to another Comcast techie and she said this is a problem and for me to request a new model number box. She said they are getting ready to replace the older DCT3416's...

After standing in line for 40 minutes last time... I've scheduled an on-site and they are suppose to be here between "2pm and 4pm"... we'll see what happens... I'm leary of Comcast.

T
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Old 01-07-2009, 09:23 AM   #4
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Originally Posted by tbrickey View Post
Yea.. I know what you're talking about, there is an option to "fit" the picture to your screen but it seems to do nothing.

On my TV I can move the screen but there are limitations and I can't move it enough to remove the black bar. I talked to another Comcast techie and she said this is a problem and for me to request a new model number box. She said they are getting ready to replace the older DCT3416's...

After standing in line for 40 minutes last time... I've scheduled an on-site and they are suppose to be here between "2pm and 4pm"... we'll see what happens... I'm leary of Comcast.

T
Might be your input on your tv or a bad cable. Did you try componant cables or another hdmi slot and cable?
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