Comcast DVR Problem

kimber · 08-22-2007, 09:17 AM

Hi everyone .... Have a Scientific Atlanta Explorer 8300 ... has been working great till 2 days ago.

The problem:
When trying to bring up "On Demand" it will show "Comcast" then after 20 seconds screen will go black and "boot" appears on the box and then it shuts down completely. When I turn it back on the "blue screen with scientific atlanta" comes on but does nothing.
Left it on over night thinking it would reboot itself but same problem appears this morning.
Called Comcast a couple of times but its always a wait and they tell you to call back.

Does anyone know what the problem could be? Should I wait to talk to Comcast or just switch the DVR for a new one?

Thanks for any help.

deadhead68 · 08-22-2007, 09:51 AM

Quote:

Originally Posted by kimber

Hi everyone .... Have a Scientific Atlanta Explorer 8300 ... has been working great till 2 days ago.

The problem:
When trying to bring up "On Demand" it will show "Comcast" then after 20 seconds screen will go black and "boot" appears on the box and then it shuts down completely. When I turn it back on the "blue screen with scientific atlanta" comes on but does nothing.
Left it on over night thinking it would reboot itself but same problem appears this morning.
Called Comcast a couple of times but its always a wait and they tell you to call back.

Does anyone know what the problem could be? Should I wait to talk to Comcast or just switch the DVR for a new one?

Thanks for any help.

I don't know what the problem is, but whenever I have strange issues pop up with my Comcast Motorola DVR I do a reboot. Do this by unplugging the box from the outlet for about 20 seconds. Then plug it back in. If this doesn't solve it, call Comcast.

DeadHead68

kimber · 08-22-2007, 11:18 AM

Quote:

Originally Posted by deadhead68

I don't know what the problem is, but whenever I have strange issues pop up with my Comcast Motorola DVR I do a reboot. Do this by unplugging the box from the outlet for about 20 seconds. Then plug it back in. If this doesn't solve it, call Comcast.

DeadHead68

Ok did that ... after reboot & retrying OnDemand received message "Advance Services are Unavailable At This Time". Am taking that to be a Comcast problem in the area so guess I'll hold off.

Thanks for the help deadhead68.

asdf7 · 08-22-2007, 11:57 AM

I got an explorer 3250HD a few days ago and I had the same problem as you. I had to call a technician out who fixed it. He said it was some kind of coding problem I believe. You may have to get them to come out and fix it.

rabbitt83 · 08-22-2007, 06:15 PM

i got a 3418 dvr the problum with it is
anything u record on the dvr after 2 months it
wipes out, u can have 40 hours of shows go to bed in the morning u get nothing, any help deadhead

deadhead68 · 08-22-2007, 06:25 PM

Quote:

Originally Posted by rabbitt83

i got a 3418 dvr the problum with it is
anything u record on the dvr after 2 months it
wipes out, u can have 40 hours of shows go to bed in the morning u get nothing, any help deadhead

Wow, never heard of that one. I have a 3412 and have never had that happen. I have a Rush concert on mine from back in January. Sorry, can't help you with that one.

DeadHead68

ryknoll3 · 08-22-2007, 06:30 PM

I have a 3416 and have had similar problems. Try this... next time you set up a record, or a series record, make sure to set it only to be deleted when you delete, as opposed to when it's full. I had trouble with my DVR deleting stuff on me, even though it wasn't full. I set all my series recordings to only delete when I delete them, and I haven't noticed this problem anymore.

rabbitt83 · 08-22-2007, 06:33 PM

deadhead sorry i have a 3416
it went out 2 times in 4 months
im a deadhead, i met jerry and janis in the haight in 67

deadhead68 · 08-23-2007, 08:41 AM

Quote:

Originally Posted by rabbitt83

i met jerry and janis in the haight in 67

I'm envious....I am just glad I was able to see Jerry's last show.

DeadHead68

08-22-2007, 09:17 AM	#1
kimber How can anyone watch standard def? Join Date: Jun 2007 Posts: 28	Comcast DVR Problem Hi everyone .... Have a Scientific Atlanta Explorer 8300 ... has been working great till 2 days ago. The problem: When trying to bring up "On Demand" it will show "Comcast" then after 20 seconds screen will go black and "boot" appears on the box and then it shuts down completely. When I turn it back on the "blue screen with scientific atlanta" comes on but does nothing. Left it on over night thinking it would reboot itself but same problem appears this morning. Called Comcast a couple of times but its always a wait and they tell you to call back. Does anyone know what the problem could be? Should I wait to talk to Comcast or just switch the DVR for a new one? Thanks for any help.

08-22-2007, 06:15 PM	#5
rabbitt83 High Definition is the definition of life. Join Date: Feb 2006 Age: 58 Posts: 115	i got a 3418 dvr the problum with it is anything u record on the dvr after 2 months it wipes out, u can have 40 hours of shows go to bed in the morning u get nothing, any help deadhead __________________ samsung 26 premier dyna flat hdtv monitor txn2570 whf 211 hd recevier dish500 dish 61.5 international channels useing dvi from hdtv-211

08-22-2007, 06:33 PM	#8
rabbitt83 High Definition is the definition of life. Join Date: Feb 2006 Age: 58 Posts: 115	deadhead sorry i have a 3416 it went out 2 times in 4 months im a deadhead, i met jerry and janis in the haight in 67 __________________ samsung 26 premier dyna flat hdtv monitor txn2570 whf 211 hd recevier dish500 dish 61.5 international channels useing dvi from hdtv-211

Similar Threads to Comcast DVR Problem
Thread	Thread Starter	Forum	Replies	Last Post
Comcast DVR/HD Converter	willy575	Cable Providers	6	10-18-2004 04:24 PM
Standard (or digital - not HD) on Samsung DLP	Tim Gray	Rear-Projection TVs	9	09-12-2004 09:21 AM

08-22-2007, 11:57 AM	#4
asdf7 How can anyone watch standard def? Join Date: Aug 2007 Posts: 20	I got an explorer 3250HD a few days ago and I had the same problem as you. I had to call a technician out who fixed it. He said it was some kind of coding problem I believe. You may have to get them to come out and fix it.

08-22-2007, 06:30 PM	#7
ryknoll3 High Definition is the definition of life. Join Date: Oct 2006 Posts: 81	I have a 3416 and have had similar problems. Try this... next time you set up a record, or a series record, make sure to set it only to be deleted when you delete, as opposed to when it's full. I had trouble with my DVR deleting stuff on me, even though it wasn't full. I set all my series recordings to only delete when I delete them, and I haven't noticed this problem anymore.