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Congratulations Comcrap!

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Old 07-22-2006, 07:20 AM   #1
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Angry Congratulations Comcrap!

Way to go guys, you just lost some more business. So, you weren't happy getting only $100.80 per month from me? (over $1,200 a year) And you just HAD to raise my internet service another $13 bucks (not per year; that's per month). Well, you finally pushed me too far. I called you a week ago and asked why my bill went up $42 and you graciously explained that it's ONLY going to be an extra $13 a month, the rest is a one-time retroactive make-up charge. How kind of you. And you refused to budge at all on the new pricing. That's quite diplomatic. So I went searching for an alternative and found one. Instead of accepting the jump from $30 a month up to $43 from you idiots, I got a rate reduction down to $24.95 from Embarq (formerly Sprint). Plus, they don't charge a $3 per month modem rental fee. I then gave you one last chance to keep me by calling yesterday and speaking to Paula. She also told me that I had no shot in hell of getting a concession. However, she did notify me of an "OUTBOUND RETENTION" division that handles these matters. When I asked to be transferred to them, she said they don't take calls -- they would call me after I quit. I told her don't bother; once I leave, I'm gone. It's going to be a small hassle changing over, but it will be worth it in the long run. And since my new service will be at a guaranteed price not to increase, I won't have to deal with the bullying, monopolistic business tactics that you boys at Comcrap employ. I was also told that you are not so concerned with losing internet subscribers, and that TV is your main focus. Well, you better tread lightly if you're thinking about $crewing me on my TV bill because I'm sure DISH or DIRECTV wouldn't mind getting my $65 a month for TV and HD. Embarq/Sprint is already trying to woo me over to their DISH service, so it won't take much to totally pi$$ me off and get me to yank out your GD cable completely. I am sick and tired of your arrogant, over-bearing attitude toward picking consumers' pockets while providing minimal, crappy service in return. I've tolerated you guys long enough, so yesterday was my first independence day. I hung up from you and called Embarq to go ahead with my order. I'm using your internet for a few more days until I get my new DSL connected. Then I'm gonna enjoy the hell out of dropping off that $36 per year modem and telling you once and for all: SHOVE IT, COMCRAP !!! HA !!!!!
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Old 07-22-2006, 08:51 AM   #2
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Uh oh,,,,Cats got the claws out!!
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Old 07-22-2006, 08:58 AM   #3
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Ha, LOVE the gif!

Good luck CatDood!
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Old 07-22-2006, 09:14 AM   #4
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Let it fly Catman !!!!
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Old 07-22-2006, 09:31 AM   #5
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Well, $43 is the standard broadband rate for customers with tv service. It seems you had a promo that ran out. (Both here with Comcast & Knology). Don't blame ya for shopping around but why should you expect to pay less than the rest of the country?
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Old 07-22-2006, 09:34 AM   #6
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Congratulations! I find it unbelievable that companies like Verizon, ATT, Embarq, and others are going to be releasing TV services in the next couple years on a wide scale and Comcast is doing nothing to keep their customers. With competition on the horizon, NOW is the time for Comcast to try and retain its customers through fair pricing, good "triple play" deals (that don't expire after a year and instantly raise rates!), and friendly customer service.

When you only have your customers because you're a monopoly, I guess the corporate culture doesn't know how to adapt the company to compete and reach out to customers.
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Old 07-22-2006, 09:36 AM   #7
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Quote:
Originally Posted by goober22
Well, $43 is the standard broadband rate for customers with tv service. It seems you had a promo that ran out. (Both here with Comcast & Knology). Don't blame ya for shopping around but why should you expect to pay less than the rest of the country?
Yeah, but these "promo" deals are shady and misleading. They run tons of ads around here (Comcast NJ) on TV and in print for $99 "triple play" deals and they do EVERYTHING they can do to actively hide the fact that the rates expire after one year and instantly ad $40 or more to your monthly bill. Comcast uses blatantly dishonest advertising practices in order to trick people into thinking they're getting a good deal and then turning around and charging more and expecting not to hear anything from the customer they deceived.

Yeah, I know... "buyer beware," but that doesn't excuse dishonesty and unethical practices. Not everyone is as skeptical about communications services as those on this board.
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Old 07-22-2006, 11:32 AM   #8
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As if any of the other television service providers will treat you better... Knee-jerk reactions only help you jump from frying pan into the fire. Spiting yourself by refusing to talk with the Retention folks makes even less sense. Taking business things personally is never a good idea.
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Old 07-22-2006, 03:32 PM   #9
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Love it!

i'm approaching the end of my 1 year sentence with comcast.
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Old 07-22-2006, 03:46 PM   #10
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Red face I've calmed down a little...

Thank you all for your understanding and comments. I was a bit on tilt when I posted the above, but overall I think you have given me more sympathy than I expected and were less harsh than you could have been.

Oblioman: What can I say? That is EXCELLENT!!! A machine gun firing kitty. And to think that when I was growing up we didn't even have calculators. Love your reply.

paulc: Looks like you enjoyed the "Cat from Hell" thing too. I appreciate your support. Sounds like you too understand my frustration.

Darrylhifi: Yeah, I did let it fly a bit, didn't I ? Perhaps next time I should "cut the Prozacs in half"...

goober22: I guess I shouldn't expect to pay less than the rest of the country, so you are correct. Maybe what set me off in the first place was how and when I found out about the increase. They let me get halfway into a new billing month and billed me back for what I already was using. They could have told me either a month or two in advance that the rate would be going up, or at least given me warning that as of such and such a date the promo would run out. It was a shock to go from $100.80 to $142.43 in the blink of an eye with no advance notice.

TurboDan: Thank you very much for your 2 replies. I think you, more than anyone, were able to see through my lunatic ranting & raving and understand what is REALLY going on here. The bottom line is the Comcrap attitude toward their customers. It's like they have no idea at all. I am so looking forward to more TV alternatives, especially when FiOS comes to town. Thanks again!

bicker: I've seen others in this Forum immediately fire back like a "kitty with a machine gun" when someone posts a reply with an opposing point of view, but I shall restrain myself. It usually just erupts into name calling and censorship from the moderators. I must say that your comments do contain a lot of merit.

Quote:
As if any of the other television service providers will treat you better.
You're probably right. In 3 months I'll most likely be ranting & raving in the DISH Forum
Quote:
Knee-jerk reactions only help you jump from frying pan into the fire.
Again, agreed
Quote:
Spiting yourself by refusing to talk with the Retention folks makes even less sense.
Yes, it did sound like spiting myself. But please understand that what I was trying to do was to AVOID having to make the switch. I figure there will be a lot of time spent disconnecting and reconnecting, plus notifying everyone of my new e-mail address and updating my online accounts. But the thing is that AFTER I make the switch, I will have no incentive to go back. Actually, I will have a far greater incentive not to do so. You see, I'll be getting a much lower rate with DSL ($25 vs $46[43+3]. Now if Comcrap had just agreed to keep me at $30, I told them I would have no problem staying. For $5-8 a month, I would not switch. But at some point, it becomes necessary to say "enough is enough". And once I make the switch, I will have absolutely no reason to go back, because why would I go through the whole hassle all over again just to get what would then be a HIGHER monthly rate? That's why I said "don't bother calling", not just to be spiteful.
Quote:
Taking business things personally is never a good idea.
You are right. It is very hard not to do so, and you can make some very bad (and costly) decisions by letting emotions enter into business dealings. You will please note though that I did take a week to do my homework and shop around. If I had not gotten any better alternatives, I'd be forced to either pay what Comcrap demands or do without. Fortunately I did not have to face that choice.

Final note to all: If anyone has suggestions or tips on the easiest way to go about getting reconnected next week, I would appreciate your comments. I'm not totally computer illiterate, but then again I'm not one of those internet-techno-wizkids either. I have completely forgotten all the settings and stuff that I had to go through when I first hooked up 18 months ago. But I do remember enough to know that it was a big pain in the rear for about a week until I got everything running smoothly. Thanks a million!
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Old 07-23-2006, 07:59 AM   #11
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Ah, the new e-mail thing... not sure what all your needs are, but I "switched" a long time ago from depending on my ISP to provide my e-mail services. ISPs can come and go, this is where the big cost is (i.e. it "pays" to keep an eye on the rates). I also needed someone to host my domain, and I needed web space. I went with a web hosting company (120/year, domain, tons of e-mail boxes, lotsa web space (7 Gs), plenty of bandwidth (150G/mo), ftp access.
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Old 07-23-2006, 11:20 AM   #12
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Question More details?

Quote:
Originally Posted by paulc
Ah, the new e-mail thing... not sure what all your needs are, but I "switched" a long time ago from depending on my ISP to provide my e-mail services. ISPs can come and go, this is where the big cost is (i.e. it "pays" to keep an eye on the rates). I also needed someone to host my domain, and I needed web space. I went with a web hosting company (120/year, domain, tons of e-mail boxes, lotsa web space (7 Gs), plenty of bandwidth (150G/mo), ftp access.
I'm not quite sure what this means, but are you saying you get internet for $120 per year? Is that one of those "dial-up" services?
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Old 07-23-2006, 03:45 PM   #13
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no, he has a web site and needed someone to provide the backbone for it. He gets a certain amount of storage on a server, and a certain amount of information per month that can be accessed by surfers per month before he gets charged extra. they also give him email accounts. If you see an address that is similar to rudyusmc1980@rudyusmc.com that is the sort of thing he is paying for.
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Old 07-23-2006, 03:54 PM   #14
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But he still has to pay for an ISP - be it Comcast, AOL, etc.
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Old 07-23-2006, 07:40 PM   #15
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Your rant was too long to read. Give me the Cliff Notes version next time BTW, I pay $19 a month for 6 months for comcast internet. Every time they advertise a promotion call up comcast and ask for the rate. I called comcast to complain about a cable TV problem, the CSR credited my bill, and told me about the internet promotion and she signed me to it. Not bad at all in my book
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