How come Cablevision won't give out the phone #s to Walk-in centers? (Optimum stores)

Idz21 · 11-21-2005, 02:20 PM

So I'm trying to upgrade my cable service to iO Digital. There is a local Optimum Store, in Fair Lawn, NJ, but I'm unable to get their phone # from either Cablevision or 411. The 10-20 River Road address is conveniently skipped on the 411 listings.

I'm trying to find out if there's a box that supports S-Video, Component & HDMI - all in one unit. I also want to do the install myself. I'm not about to pay someone to come into my house and plug in two boxes for me.

Any suggestions (Does anyone have these phone #s or knows why they are not listed)? Or any deals out there for that matter?

doggie · 11-21-2005, 10:27 PM

Quote:

Originally Posted by Idz21

So I'm trying to upgrade my cable service to iO Digital. There is a local Optimum Store, in Fair Lawn, NJ, but I'm unable to get their phone # from either Cablevision or 411. The 10-20 River Road address is conveniently skipped on the 411 listings.

I'm trying to find out if there's a box that supports S-Video, Component & HDMI - all in one unit. I also want to do the install myself. I'm not about to pay someone to come into my house and plug in two boxes for me.

Any suggestions (Does anyone have these phone #s or knows why they are not listed)? Or any deals out there for that matter?

Did you check your monthly statement, usually on the back?

Idz21 · 11-22-2005, 05:19 PM

Quote:

Originally Posted by doggie

Did you check your monthly statement, usually on the back?

Yea I called those people. Not only were they worthless with the information they provided me, but they could not give me the phone # of the Optimum Stores either. Very strange.

Johnny Cakes · 11-22-2005, 05:30 PM

Same here in Cox cable land. The reason is simple: the stores are understaffed (or staffed close to the demand) and the people don't have time to anwer the phones.

My solution: if you call the regular customer service line, the rep there will call the rep at the walk-in center to ask about availability, although they won't give you the number. I had to do that when I was trying to check on availaiblity.

If you are just trying to see whether they have a box which meets your input/output needs, that is a question which you could address to general sales over the telephone. Get the model number from them, then have them call the store for availability.

Final trick: when I was at the walk-in center, I asked to use their phone to make a two-second call. I called my home, where I have caller-ID. I now have their number!

puck71 · 11-23-2005, 07:52 AM

This is called a "walk-in center" ... why don't you just go there, walk in, and ask for the box? That's what I always do, and I'm usually out of there pretty fast.

SLedford · 11-23-2005, 08:57 AM

I do like puck71 - I walk in and talk to them in person. Generally if they don't know the answer they can ask someone else or get one of the technical people. Other than the travel time to / from the center, this is much faster and more productive than using the phone.

Also, if there is a choice between a live person standing there and waiting for help or picking up a ringing phone, the live person wins out every time.

njt · 11-23-2005, 09:05 AM

I had to go there back when I lived in Bergen County. Just pop in and they'll set you up. My best guess would be that they route all calls to a call center to keep effciency up in the walk in centers.

I have Morris County CV but I would suspect that the box is the same as mine. I can vouch for HDMI and Comp., but don't know if S Video is present. Google the box in my sig and I'm sure you'll see pics.

puck71 · 11-23-2005, 03:03 PM

I did mean to answer the question directly, but forgot. I think Cablevision uses the Motorola DCT6412 HD-DVR box (not 100% sure though) - if that's the case, then they do have s-video, component, and HDMI outputs. That's if you get the "Phase III" version of the box - if you get an older version of the box it has DVI instead of HDMI.

amf1932 · 11-23-2005, 08:05 PM

Cablevision uses either the SA8300 or SA8300HD DVR's.

Alan

Idz21 · 11-25-2005, 12:51 PM

Just went to the walk-in center and picked up two boxes. The HD Ready box is a Scientific Atlanta Explorer 4200HD (this only comes with DVI out).

The standard non-HD box is a Scientific Atlanta Explorer 4200.

11-21-2005, 02:20 PM	#1
Idz21 HD is what? Join Date: Nov 2005 Location: NJ Posts: 3	How come Cablevision won't give out the phone #s to Walk-in centers? (Optimum stores) So I'm trying to upgrade my cable service to iO Digital. There is a local Optimum Store, in Fair Lawn, NJ, but I'm unable to get their phone # from either Cablevision or 411. The 10-20 River Road address is conveniently skipped on the 411 listings. I'm trying to find out if there's a box that supports S-Video, Component & HDMI - all in one unit. I also want to do the install myself. I'm not about to pay someone to come into my house and plug in two boxes for me. Any suggestions (Does anyone have these phone #s or knows why they are not listed)? Or any deals out there for that matter?

11-23-2005, 08:57 AM	#6
SLedford HD Fan Join Date: Jun 2004 Location: Little Rock, Arkansas Posts: 1,023	Go there in person I do like puck71 - I walk in and talk to them in person. Generally if they don't know the answer they can ask someone else or get one of the technical people. Other than the travel time to / from the center, this is much faster and more productive than using the phone. Also, if there is a choice between a live person standing there and waiting for help or picking up a ringing phone, the live person wins out every time.

11-23-2005, 09:05 AM	#7
njt Resident Noob Join Date: Aug 2005 Location: Westminster, CO Posts: 62	I had to go there back when I lived in Bergen County. Just pop in and they'll set you up. My best guess would be that they route all calls to a call center to keep effciency up in the walk in centers. I have Morris County CV but I would suspect that the box is the same as mine. I can vouch for HDMI and Comp., but don't know if S Video is present. Google the box in my sig and I'm sure you'll see pics. __________________ Sony KD 34XBR960 Sony STR-V333 ES Sony DVP-NS725P (Component cable> TV; Optical > receiver) SA Explorer 8300HD/Cablevision (HDMI> TV) Harmony H659 Just say NO... to 4:3 content.

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11-22-2005, 05:30 PM	#4
Johnny Cakes I'll watch anything in HD Join Date: Jun 2005 Posts: 75	Same here in Cox cable land. The reason is simple: the stores are understaffed (or staffed close to the demand) and the people don't have time to anwer the phones. My solution: if you call the regular customer service line, the rep there will call the rep at the walk-in center to ask about availability, although they won't give you the number. I had to do that when I was trying to check on availaiblity. If you are just trying to see whether they have a box which meets your input/output needs, that is a question which you could address to general sales over the telephone. Get the model number from them, then have them call the store for availability. Final trick: when I was at the walk-in center, I asked to use their phone to make a two-second call. I called my home, where I have caller-ID. I now have their number!

11-23-2005, 07:52 AM	#5
puck71 High Definition is the definition of life. Join Date: Sep 2005 Posts: 303	This is called a "walk-in center" ... why don't you just go there, walk in, and ask for the box? That's what I always do, and I'm usually out of there pretty fast.

11-23-2005, 03:03 PM	#8
puck71 High Definition is the definition of life. Join Date: Sep 2005 Posts: 303	I did mean to answer the question directly, but forgot. I think Cablevision uses the Motorola DCT6412 HD-DVR box (not 100% sure though) - if that's the case, then they do have s-video, component, and HDMI outputs. That's if you get the "Phase III" version of the box - if you get an older version of the box it has DVI instead of HDMI.

11-23-2005, 08:05 PM	#9
amf1932 Sony XBR55HX929 Join Date: Nov 2004 Location: Brooklyn, NY Posts: 552	Cablevision uses either the SA8300 or SA8300HD DVR's. Alan

11-25-2005, 12:51 PM	#10
Idz21 HD is what? Join Date: Nov 2005 Location: NJ Posts: 3	Just went to the walk-in center and picked up two boxes. The HD Ready box is a Scientific Atlanta Explorer 4200HD (this only comes with DVI out). The standard non-HD box is a Scientific Atlanta Explorer 4200.