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How come Cablevision won't give out the phone #s to Walk-in centers? (Optimum stores)

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Old 11-21-2005, 02:20 PM   #1
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Question How come Cablevision won't give out the phone #s to Walk-in centers? (Optimum stores)

So I'm trying to upgrade my cable service to iO Digital. There is a local Optimum Store, in Fair Lawn, NJ, but I'm unable to get their phone # from either Cablevision or 411. The 10-20 River Road address is conveniently skipped on the 411 listings.

I'm trying to find out if there's a box that supports S-Video, Component & HDMI - all in one unit. I also want to do the install myself. I'm not about to pay someone to come into my house and plug in two boxes for me.

Any suggestions (Does anyone have these phone #s or knows why they are not listed)? Or any deals out there for that matter?
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Old 11-21-2005, 10:27 PM   #2
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Quote:
Originally Posted by Idz21
So I'm trying to upgrade my cable service to iO Digital. There is a local Optimum Store, in Fair Lawn, NJ, but I'm unable to get their phone # from either Cablevision or 411. The 10-20 River Road address is conveniently skipped on the 411 listings.

I'm trying to find out if there's a box that supports S-Video, Component & HDMI - all in one unit. I also want to do the install myself. I'm not about to pay someone to come into my house and plug in two boxes for me.

Any suggestions (Does anyone have these phone #s or knows why they are not listed)? Or any deals out there for that matter?
Did you check your monthly statement, usually on the back?
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Old 11-22-2005, 05:19 PM   #3
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Quote:
Originally Posted by doggie
Did you check your monthly statement, usually on the back?
Yea I called those people. Not only were they worthless with the information they provided me, but they could not give me the phone # of the Optimum Stores either. Very strange.
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Old 11-22-2005, 05:30 PM   #4
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Same here in Cox cable land. The reason is simple: the stores are understaffed (or staffed close to the demand) and the people don't have time to anwer the phones.

My solution: if you call the regular customer service line, the rep there will call the rep at the walk-in center to ask about availability, although they won't give you the number. I had to do that when I was trying to check on availaiblity.

If you are just trying to see whether they have a box which meets your input/output needs, that is a question which you could address to general sales over the telephone. Get the model number from them, then have them call the store for availability.

Final trick: when I was at the walk-in center, I asked to use their phone to make a two-second call. I called my home, where I have caller-ID. I now have their number!
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Old 11-23-2005, 07:52 AM   #5
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This is called a "walk-in center" ... why don't you just go there, walk in, and ask for the box? That's what I always do, and I'm usually out of there pretty fast.
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Old 11-23-2005, 08:57 AM   #6
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I do like puck71 - I walk in and talk to them in person. Generally if they don't know the answer they can ask someone else or get one of the technical people. Other than the travel time to / from the center, this is much faster and more productive than using the phone.

Also, if there is a choice between a live person standing there and waiting for help or picking up a ringing phone, the live person wins out every time.
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Old 11-23-2005, 09:05 AM   #7
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I had to go there back when I lived in Bergen County. Just pop in and they'll set you up. My best guess would be that they route all calls to a call center to keep effciency up in the walk in centers.

I have Morris County CV but I would suspect that the box is the same as mine. I can vouch for HDMI and Comp., but don't know if S Video is present. Google the box in my sig and I'm sure you'll see pics.
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Old 11-23-2005, 03:03 PM   #8
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I did mean to answer the question directly, but forgot. I think Cablevision uses the Motorola DCT6412 HD-DVR box (not 100% sure though) - if that's the case, then they do have s-video, component, and HDMI outputs. That's if you get the "Phase III" version of the box - if you get an older version of the box it has DVI instead of HDMI.
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Old 11-23-2005, 08:05 PM   #9
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Cablevision uses either the SA8300 or SA8300HD DVR's.

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Old 11-25-2005, 12:51 PM   #10
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Just went to the walk-in center and picked up two boxes. The HD Ready box is a Scientific Atlanta Explorer 4200HD (this only comes with DVI out).

The standard non-HD box is a Scientific Atlanta Explorer 4200.
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