MN Comcast Local HD Channel Trouble

twk1915 · 08-20-2005, 09:48 AM

Hi

I'm relatively new to the HD seen but have been doing some research and just purchased a Tosh 52HM94 w/ built-in ATSC/QAM. I'm in the Minneapolis, MN area and my provider is Comcast. I have Basic (non-digital) service w/ them. I currently have my cable plugged directly into the ANT 1 input. Everything seems to work as it should including HD programming for my local OTA FOX, CBS and PBS stations.

The problem is this: along with the HD stations above, I'm also supposed to get ABC, NBC, WB and HDN HD broadcasts. When I select a corresponding channel (from channel list at antennaWeb.org) for one of these 4 stations I get the message on my TV explaining "digital channel strength is low". I've talked w/ support at Comcast and like others, I've found they know very little about HD. The fact that I am able to get 3 of the 7 HD stations w/out any trouble was lost on them. They kept talking about STBs and CCs. I should not need either of these for my local HD with the Tosh I have. They do not seem to understand that I should be getting my local OTA HD through my basic cable signal.

Has anyone had any experience with the "channel strength is low" issue or have any advice on the matter?

Thanks for any help!!

rslamon · 08-20-2005, 03:53 PM

What your tech should have done was test the stations first. I had the same problem and he installed an amplifier where the inside and outside wires meet. When you ask for somebody that has knowledge of Hi Def. it's your money. If you still recieve no satisfaction threaten to switch to the Dish.

twk1915 · 08-20-2005, 08:57 PM

Thanks for the advise and info on your situation. I agree totally. I'll see what Comcast does with this info...

08-20-2005, 09:48 AM	#1
twk1915 WeaselDef-the real thing Join Date: Aug 2005 Posts: 5	MN Comcast Local HD Channel Trouble Hi I'm relatively new to the HD seen but have been doing some research and just purchased a Tosh 52HM94 w/ built-in ATSC/QAM. I'm in the Minneapolis, MN area and my provider is Comcast. I have Basic (non-digital) service w/ them. I currently have my cable plugged directly into the ANT 1 input. Everything seems to work as it should including HD programming for my local OTA FOX, CBS and PBS stations. The problem is this: along with the HD stations above, I'm also supposed to get ABC, NBC, WB and HDN HD broadcasts. When I select a corresponding channel (from channel list at antennaWeb.org) for one of these 4 stations I get the message on my TV explaining "digital channel strength is low". I've talked w/ support at Comcast and like others, I've found they know very little about HD. The fact that I am able to get 3 of the 7 HD stations w/out any trouble was lost on them. They kept talking about STBs and CCs. I should not need either of these for my local HD with the Tosh I have. They do not seem to understand that I should be getting my local OTA HD through my basic cable signal. Has anyone had any experience with the "channel strength is low" issue or have any advice on the matter? Thanks for any help!! Last edited by twk1915; 08-20-2005 at 09:51 AM.

08-20-2005, 03:53 PM	#2
rslamon High Definition is the definition of life. Join Date: Aug 2005 Posts: 134	What your tech should have done was test the stations first. I had the same problem and he installed an amplifier where the inside and outside wires meet. When you ask for somebody that has knowledge of Hi Def. it's your money. If you still recieve no satisfaction threaten to switch to the Dish.

08-20-2005, 08:57 PM	#3
twk1915 WeaselDef-the real thing Join Date: Aug 2005 Posts: 5	Thanks for the advise and info on your situation. I agree totally. I'll see what Comcast does with this info...