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Panasonic Blue-Ray BD-35 - U73 ERROR

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Old 12-09-2008, 06:11 AM   #1
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Default Panasonic Blue-Ray BD-35 - U73 ERROR

I just purchased a Panasonic BD-35 Blue Ray. I installed on Saturday with the HDMI cable with no problem. Everything worked fine. Last night I go to play a DVD and I get the u73 error.

I tried switching the cable from one input on the TV to another and it still didn't work. Yet when I plug my Directv cable into the HDMI input it works fine.

At one point the picture did come on, but then it went off. Another strange thing is when I started the DVD with the TV off, I did not get the u73 error. When I turned the TV on, then I got the error.
Is it the HDMI cable?

I have a Sony Bravia TV which is 1080P, so I don't think (I hope) its the TV. Any ideas?

Thanks
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Old 12-09-2008, 07:25 AM   #2
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I was just reading on another forum, of people in the same boat. The last couple of posts go to say; U 73 error on my Panny DMP-BD35 connected to my Panny TX-37lzd85.
I found it hard to believe that this perfect match would give me
an u73 error. It really did. I called Panny support and they said i had to
bring in the player, that u73 error ment that there was something very wrong.

Before returning the brand new player I bought a slighty more expansive HDMI cable (double coated). Plugged it in and all the problems where solved!!

No more errors, full 1080p image, what a sight!

Faulty cable was my problem.
Cheap cables, huh go figure.
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Old 12-09-2008, 09:13 AM   #3
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Quote:
Originally Posted by IdahoPhil63 View Post
I was just reading on another forum, of people in the same boat. The last couple of posts go to say; U 73 error on my Panny DMP-BD35 connected to my Panny TX-37lzd85.
I found it hard to believe that this perfect match would give me
an u73 error. It really did. I called Panny support and they said i had to
bring in the player, that u73 error ment that there was something very wrong.

Before returning the brand new player I bought a slighty more expansive HDMI cable (double coated). Plugged it in and all the problems where solved!!

No more errors, full 1080p image, what a sight!

Faulty cable was my problem.
Cheap cables, huh go figure.
Was your old HDMI cable 1.3 compatible.
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Old 12-09-2008, 10:35 AM   #4
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From what I am reading this is a HDMI communication issue. If you have a long (12+feet) HDMI cable and it is a cheap cable this could be the issue. If it is a short (<12 feet) HDMI then it could be a handshake issue between a receiver or HDMI switcher that might be between the display and the player in the connection chain.

Try leaving all such other devices out of the equation and see if the problem goes away and try changing each HDMI cable also in the chain. It may be a HDMI switcher that cannot handle the handshake properly or it could be that you just have to change the order each connected device in the chain is turned on, so the handshake can be done.

Hope this helps!
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Old 12-09-2008, 10:53 AM   #5
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Quote:
Originally Posted by PFC5 View Post
From what I am reading this is a HDMI communication issue. If you have a long (12+feet) HDMI cable and it is a cheap cable this could be the issue. If it is a short (<12 feet) HDMI then it could be a handshake issue between a receiver or HDMI switcher that might be between the display and the player in the connection chain.

Try leaving all such other devices out of the equation and see if the problem goes away and try changing each HDMI cable also in the chain. It may be a HDMI switcher that cannot handle the handshake properly or it could be that you just have to change the order each connected device in the chain is turned on, so the handshake can be done.

Hope this helps!
Not sure what you mean by a HDMI switcher. All I have connected is the HDMI from the DVD to the TV and an optical cable from the DVD to my home surround system.

How do I tell if my HDMI cable is 1.3 compatiable?
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Old 12-09-2008, 04:35 PM   #6
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Originally Posted by gwelmo View Post
Not sure what you mean by a HDMI switcher. All I have connected is the HDMI from the DVD to the TV and an optical cable from the DVD to my home surround system.

How do I tell if my HDMI cable is 1.3 compatiable?
Some people use an HDMI switcher to add more HDMI inputs to their display, etc when they have more HDMI devices than inputs to connect them. Most of the people with this error have a switcher, which is why I mentioned it.

In your situation I would say to do the firmware update first and foremost and see if that solves the problem. It could be a HDCP (HDMI copy protection function) handshake issue which is why I suggest a firmware update. Also make sure you have the HDMI audio output in the player setup set to PCM if it is set to bitstream, and vice versa to see if that solves the issue, as some displays only handle one or the other which could be causing the problem.

Last I would go to Walmart and buy a new HDMI (not Monster brand as they are overpriced) cable as it might be a faulty HDMI cable you are using.

Hope this helps!
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Old 12-11-2008, 08:38 AM   #7
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I got a new HDMI cable and so far it works fine. No need to turn one device on before the other. I tried it every which way and the DVD is working great.

Thanks everyone for your input.

gwelmo
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Old 12-11-2008, 01:41 PM   #8
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Glad it got resolved for you.
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Old 12-12-2008, 09:30 PM   #9
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Default BD-35 > HDMI > Westinghouse LCD = U73 error

I am unable to get the above setup to work in spite of trying 3 different HDMI cables (that all work perfectly with other LCD displays).

I have tried all settings suggested on various forums and still no luck. I get the U73 error no matter what I try...

Is it possible that the BD-35 is "allergic" to the Westy set (VK42F240S) using a HDMI connection?

I should add that the Westy works perfectly with the Samsung BD-P1500 Blu-ray player - and that the BD-35 works perfectly with my Samsung LCD display in 1080p mode using HDMI.

But the BD35 >HDMI>Westy 1080p LCD combination just won't work (black display screen on the Westy and the "U73" error on the BD-35 display).

I hate to return the new BD-35, since the specs are so much better than the Samsung BD-P1500.

Oh - I did upgrade the BD35 firmware to the latest version...

Any other ideas before I give up ?
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Old 12-12-2008, 09:36 PM   #10
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Quote:
Originally Posted by cvj View Post
I am unable to get the above setup to work in spite of trying 3 different HDMI cables (that all work perfectly with other LCD displays).

I have tried all settings suggested on various forums and still no luck. I get the U73 error no matter what I try...

Is it possible that the BD-35 is "allergic" to the Westy set (VK42F240S) using a HDMI connection?

I should add that the Westy works perfectly with the Samsung BD-P1500 Blu-ray player - and that the BD-35 works perfectly with my Samsung LCD display in 1080p mode using HDMI.

But the BD35 >HDMI>Westy 1080p LCD combination just won't work (black display screen on the Westy and the "U73" error on the BD-35 display).

I hate to return the new BD-35, since the specs are so much better than the Samsung BD-P1500.

Oh - I did upgrade the BD35 firmware to the latest version...

Any other ideas before I give up ?

Are you using a 1.3 HDMI cable for the bd player? If you're using a 1.2 or lower, that could be your issue.
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Old 12-12-2008, 10:00 PM   #11
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Quote:
Originally Posted by cvj View Post
I am unable to get the above setup to work in spite of trying 3 different HDMI cables (that all work perfectly with other LCD displays).

I have tried all settings suggested on various forums and still no luck. I get the U73 error no matter what I try...

Is it possible that the BD-35 is "allergic" to the Westy set (VK42F240S) using a HDMI connection?

I should add that the Westy works perfectly with the Samsung BD-P1500 Blu-ray player - and that the BD-35 works perfectly with my Samsung LCD display in 1080p mode using HDMI.

But the BD35 >HDMI>Westy 1080p LCD combination just won't work (black display screen on the Westy and the "U73" error on the BD-35 display).

I hate to return the new BD-35, since the specs are so much better than the Samsung BD-P1500.

Oh - I did upgrade the BD35 firmware to the latest version...

Any other ideas before I give up ?
Have you tried the firmware update for the BD35?
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Old 12-13-2008, 10:00 AM   #12
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Quote:
Originally Posted by cvj View Post
I am unable to get the above setup to work in spite of trying 3 different HDMI cables (that all work perfectly with other LCD displays).

I have tried all settings suggested on various forums and still no luck. I get the U73 error no matter what I try...

Is it possible that the BD-35 is "allergic" to the Westy set (VK42F240S) using a HDMI connection?

I should add that the Westy works perfectly with the Samsung BD-P1500 Blu-ray player - and that the BD-35 works perfectly with my Samsung LCD display in 1080p mode using HDMI.

But the BD35 >HDMI>Westy 1080p LCD combination just won't work (black display screen on the Westy and the "U73" error on the BD-35 display).

I hate to return the new BD-35, since the specs are so much better than the Samsung BD-P1500.

Oh - I did upgrade the BD35 firmware to the latest version...

Any other ideas before I give up ?
Since you did update the firmware, and tried different cables I would say to try these suggestions I have and then just simple exchange it for another BD35 if they do not work, since it just could be a defective player:

1. Make sure the HDMI cable is rated for 1080p.

2. Try setting the player output for only 1080i to see if it works with the cable, and whether it is just a CEC issue between the devices not correctly negotiating the highest resolution. Can the Westy even accept a 1080p signal, and/or a 1080p/24Fps signal?

3. Try changing the order that you turn on each device. Try turning on the display first and have it set to the connected HDMI input BEFORE turning on the BD35. Some displays to not continually check for HDCP handshake like they should. Maybe THIS is why the BDP1500 worked with the Westy.

4. Make sure you are running the HDMI cable directly to the display from the player to leave out something like a receiver as the issue.

5. Since there are many different protocols for HDCP handshaking, and the stupid HDMI spec doesn't require ALL devices to handle ALL protocols, this could be the issue so check for a possible update for the Westy display since you already got the update for the player.

I think it is likely just that the Westy does not handle the same protocols for HDCP and the only way to resolve this is to call Panasonic to add them in a firmware update, or for Westy to add them for the display.

This is the ridiculousness of the HDMI spec, where as they do not require ALL devices to handle ALL protocols. How they can even call this a spec by allowing this is beyond me, and WHY many people hate HDMI.

Good luck & hope this helps!
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Old 12-13-2008, 11:10 AM   #13
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Quote:
Originally Posted by PFC5 View Post
Since you did update the firmware, and tried different cables I would say to try these suggestions I have and then just simple exchange it for another BD35 if they do not work, since it just could be a defective player:

1. Make sure the HDMI cable is rated for 1080p.

2. Try setting the player output for only 1080i to see if it works with the cable, and whether it is just a CEC issue between the devices not correctly negotiating the highest resolution. Can the Westy even accept a 1080p signal, and/or a 1080p/24Fps signal?

3. Try changing the order that you turn on each device. Try turning on the display first and have it set to the connected HDMI input BEFORE turning on the BD35. Some displays to not continually check for HDCP handshake like they should. Maybe THIS is why the BDP1500 worked with the Westy.

4. Make sure you are running the HDMI cable directly to the display from the player to leave out something like a receiver as the issue.

5. Since there are many different protocols for HDCP handshaking, and the stupid HDMI spec doesn't require ALL devices to handle ALL protocols, this could be the issue so check for a possible update for the Westy display since you already got the update for the player.

I think it is likely just that the Westy does not handle the same protocols for HDCP and the only way to resolve this is to call Panasonic to add them in a firmware update, or for Westy to add them for the display.

This is the ridiculousness of the HDMI spec, where as they do not require ALL devices to handle ALL protocols. How they can even call this a spec by allowing this is beyond me, and WHY many people hate HDMI.

Good luck & hope this helps!
Thanks for the detailed reply.

Tried all your suggestions - but no luck with the HDMI connection.

So, I am going back to the Sammy Blu-ray player - and joining the "I hate HDMI" club!
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Old 12-13-2008, 11:19 AM   #14
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Quote:
Originally Posted by cvj View Post
Thanks for the detailed reply.

Tried all your suggestions - but no luck with the HDMI connection.

So, I am going back to the Sammy Blu-ray player - and joining the "I hate HDMI" club!
Did you try calling Panasonic AND Westinghouse support? Who knows, there may be a work around they have already.

I am a member of that club despite never actually having a problem myself. I just think designing a spec that doesn't require ALL devices to handle ALL the same protocols is ridiculous & stupid to put a finer point on it.
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Old 12-13-2008, 01:20 PM   #15
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Originally Posted by PFC5 View Post
Did you try calling Panasonic AND Westinghouse support? Who knows, there may be a work around they have already.

I am a member of that club despite never actually having a problem myself. I just think designing a spec that doesn't require ALL devices to handle ALL the same protocols is ridiculous & stupid to put a finer point on it.
Yes, I called both. Westinghouse was the most helpful and knew what he was talking about.. The Panasonic "tech support" was a joke...

There were no updates or fixes for this problem. The Panasonic rep said that this was the second call about this exact problem...

BTW Thanks to Amazon's return policy and on-line forms it was no hassle to return the player - they even paid for the return via UPS ground. Top marks!!!
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