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"mode not supported" on my new Samsung Blu Ray

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Old 12-26-2012, 03:34 PM   #1
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Default "mode not supported" on my new Samsung Blu Ray

I received a new Samsung BD-E6500 Blu Ray player for Christmas. It is connected to a Samsung LN46A750R. Here's my problems:

1) The tv only recognizes the player when a BD disc is inserted- then it will play the Blu Ray disc.

2) the tv gives a "mode not supported" messages when I try to play a DVD (but it is playing on the player)

3) the tv gives a "mode not supported" message when I try to play a music CD (once again, it is playing on the player)

I called Samsung twice: first time I was told there is something wrong with the unit. After a little investigation, I went into the resolution setting on the player and changed from "auto" to 720. DVD played fine- I then called Samsung back and was told that I would have to manually set the resolution whenever I want to play DVDs. I find that very hard to believe. Anybody have any suggestions or advice? Thanks!
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Old 12-27-2012, 11:06 AM   #2
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Quote:
Originally Posted by jsmithx4 View Post
I received a new Samsung BD-E6500 Blu Ray player for Christmas. It is connected to a Samsung LN46A750R. Here's my problems:

1) The tv only recognizes the player when a BD disc is inserted- then it will play the Blu Ray disc.

2) the tv gives a "mode not supported" messages when I try to play a DVD (but it is playing on the player)

3) the tv gives a "mode not supported" message when I try to play a music CD (once again, it is playing on the player)

I called Samsung twice: first time I was told there is something wrong with the unit. After a little investigation, I went into the resolution setting on the player and changed from "auto" to 720. DVD played fine- I then called Samsung back and was told that I would have to manually set the resolution whenever I want to play DVDs. I find that very hard to believe. Anybody have any suggestions or advice? Thanks!
If it does not suit your needs take it back, or add a few scheckles and get a better model.
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Old 12-28-2012, 06:48 AM   #3
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Thanks for your input Quad4.0

This model is the top o the line Samsung, bought primarily because it would interface nicely with the Samsung TV.

And, obviously, I am thinking of returning the unit-

I was really hoping I could get some feedback from people who have had experience with this model player and possible setting changes that might help this combination perform as advertised.
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Old 12-28-2012, 10:31 AM   #4
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Originally Posted by jsmithx4 View Post
Thanks for your input Quad4.0

This model is the top o the line Samsung, bought primarily because it would interface nicely with the Samsung TV.

And, obviously, I am thinking of returning the unit-

I was really hoping I could get some feedback from people who have had experience with this model player and possible setting changes that might help this combination perform as advertised.
did you check on firmware upgrades? also, dble check your settings in setup. But being new, again make sure you do this in the 30 day return period.
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Old 12-28-2012, 10:45 AM   #5
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Thanks Quad4.0:

I should have mentioned in my original post that I did check for firmware updates- most recent are installed; Settings is where I stumbled on the 720 resolution that allowed me to play the dvds.

The frustrating problem is that to get the dvd to play, I have to take several steps if I am changing from a Blu Ray disc with the 1080p resolution.

The extra steps are certainly not what is described by Samsung in literature or on their website. Certainly not what I expect from a well (or even half-way) engineered interface. I'm thinking there is something I'm missing.
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Old 12-28-2012, 06:12 PM   #6
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Years ago I bought a Samsung DVD player and TV, assuming that they would work well together. Wrong. While watching a DVD, at each chapter the TV would show some message for about ten seconds.
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Old 12-29-2012, 07:31 AM   #7
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Quote:
Originally Posted by jsmithx4 View Post
I received a new Samsung BD-E6500 Blu Ray player for Christmas. It is connected to a Samsung LN46A750R. Here's my problems:

1) The tv only recognizes the player when a BD disc is inserted- then it will play the Blu Ray disc.

2) the tv gives a "mode not supported" messages when I try to play a DVD (but it is playing on the player)

3) the tv gives a "mode not supported" message when I try to play a music CD (once again, it is playing on the player)

I called Samsung twice: first time I was told there is something wrong with the unit. After a little investigation, I went into the resolution setting on the player and changed from "auto" to 720. DVD played fine- I then called Samsung back and was told that I would have to manually set the resolution whenever I want to play DVDs. I find that very hard to believe. Anybody have any suggestions or advice? Thanks!
This is just a guess, but I think you may have the BD player setup to output 24 FPS by default-- and you will only get this from BD's so other media will not output properly.

You should go through every menu selection in the setup and be sure every selection is correct for what you want to do with the player. I have one plasma that does NOT support 24 FPS playback-- so I have my DB Player selection set to OFF (not Auto) for 24 FPS. Also my Onkyo receiver does not properly pass 1080P properly from the BD player to the TV via HDMI-- so I set the BD Output to 1080i (not Auto) and everything works fine.

Your player may indeed be defective, but I really think you have some "setup" issues-- while some of these AV devices may seem like they are "plug & play"-- they really aren't. And sometimes menu selections are not intuitive or clearly explained.
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Old 12-14-2013, 01:36 PM   #8
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Thanks for this. It seems to have solved my problem.

I have a Samsung blu-ray player, a Samsung TV and a Denon receiver. All other inputs worked fine through the Denon receiver. However, I could not get video from the blu-ray through the receiver to the TV.

Video worked on the blu-ray when it was connected directly to the TV. Samsung insisted it was a Denon problem, but all my other devices worked.

I took the advice of Rick-F above, and turned off the blu-ray's "BD-Wise" mode, and also switched the resolution from "auto" to 1080i.

It worked!

I did have to connect the blu-ray player directly to the TV to change the settings, but then connecting through the receiver worked.

Samsung actually said that the recommended setting was to connect their devices directly, I.e. No receiver. Since my player worked directly, it wasn't their issue!
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Old 12-30-2013, 10:27 AM   #9
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I poked around here for a while and I see a few reports of this issue. This thread seems to be the closest to what I am experiencing...

I have a Samsung 50PNB530 (plasma tv), that has 3 HDMI inputs (HDMI 1, HDMI2/DVI, and HDMI 3)

In October my PS3 died. It had always been hooked up to HDMI2/DVI. When I fixed the PS3, I couldn't get it to connect to the TV via this input port. The TV would continually report either "Mode not Supported" or "No Signal". I tried everything and ended up purchasing the component cables for the PS3 and abandoning the HDMI2/DVI input for the time.

The PS3 has now died for good, and while I wait to purchase a PS4, I picked up a cheap Blu-Ray player (LG BP330) to get us through. Again, I tried to connect it to HDMI2/DVI and I'm getting the same symptoms.

After spending the last few hours messing with it, I'm stumped, but here are some interesting notes that may have some information that might help...

When I first turn on the Blu-Ray player I see the LG splash screen (in 480p, I think), but it quickly goes away and I get the "Mode not Supported" message.

I can move the Blu-Ray player to HDMI 3 and it works fine. This tells me that the settings are fine on the Blu-Ray player? I will leave it on HDMI3 for now, but I would like to move it to HDMI2/DVI when I get the PS4 installed on HDMI3.

I can even manipulate the output resolution of the Blu-Ray player through 480, 720 and 1080 all on HDMI 3 without issue, but moving the cable to HDMI2/DVI always results in the "Mode not Supported" message. I tried both "hot swapping", and changing the resolution on HDMI3, shutting down the player, moving the connection to HDMI2/DVI and then powering up the player again.

I was beginning to think that the HDMI2/DVI port was simply dead, however I just figured out that I can plug my laptop in with the same HDMI cable, and get a perfect 1080p (or 1080i, or 720p) image on the HDMI2/DVI port.

There is clearly something going on with the handshake between the player and the TV that I can't resolve. I tried unplugging the TV for 4 hours today and that didn't work. It's not just the handshake with the Blu-Ray player though...I can take the output from my PVR, working perfectly on HDMI1, and plug it into HDMI2/DVI and I get "No Signal", move it back to HDMI1 and it works perfectly.

Is there something about the /DVI part of this input that is causing a problem?

Has anyone had any real success with anything on this issue????

Thanks
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