"mode not supported" on my new Samsung Blu Ray

jsmithx4

I received a new Samsung BD-E6500 Blu Ray player for Christmas. It is connected to a Samsung LN46A750R. Here's my problems:

1) The tv only recognizes the player when a BD disc is inserted- then it will play the Blu Ray disc.

2) the tv gives a "mode not supported" messages when I try to play a DVD (but it is playing on the player)

3) the tv gives a "mode not supported" message when I try to play a music CD (once again, it is playing on the player)

I called Samsung twice: first time I was told there is something wrong with the unit. After a little investigation, I went into the resolution setting on the player and changed from "auto" to 720. DVD played fine- I then called Samsung back and was told that I would have to manually set the resolution whenever I want to play DVDs. I find that very hard to believe. Anybody have any suggestions or advice? Thanks!

quad4.0

If it does not suit your needs take it back, or add a few scheckles and get a better model.

jsmithx4

Thanks for your input Quad4.0

This model is the top o the line Samsung, bought primarily because it would interface nicely with the Samsung TV.

And, obviously, I am thinking of returning the unit-

I was really hoping I could get some feedback from people who have had experience with this model player and possible setting changes that might help this combination perform as advertised.

quad4.0

did you check on firmware upgrades? also, dble check your settings in setup. But being new, again make sure you do this in the 30 day return period.

jsmithx4

Thanks Quad4.0:

I should have mentioned in my original post that I did check for firmware updates- most recent are installed; Settings is where I stumbled on the 720 resolution that allowed me to play the dvds.

The frustrating problem is that to get the dvd to play, I have to take several steps if I am changing from a Blu Ray disc with the 1080p resolution.

The extra steps are certainly not what is described by Samsung in literature or on their website. Certainly not what I expect from a well (or even half-way) engineered interface. I'm thinking there is something I'm missing.

Mr645

Years ago I bought a Samsung DVD player and TV, assuming that they would work well together. Wrong. While watching a DVD, at each chapter the TV would show some message for about ten seconds.

Rick-F

This is just a guess, but I think you may have the BD player setup to output 24 FPS by default-- and you will only get this from BD's so other media will not output properly.

You should go through every menu selection in the setup and be sure every selection is correct for what you want to do with the player. I have one plasma that does NOT support 24 FPS playback-- so I have my DB Player selection set to OFF (not Auto) for 24 FPS. Also my Onkyo receiver does not properly pass 1080P properly from the BD player to the TV via HDMI-- so I set the BD Output to 1080i (not Auto) and everything works fine.

Your player may indeed be defective, but I really think you have some "setup" issues-- while some of these AV devices may seem like they are "plug & play"-- they really aren't. And sometimes menu selections are not intuitive or clearly explained.