TDK1044
12-30-2008, 10:56 AM
It never ceases to amaze me how companies in the communication industry fail to communicate properly with their customers.
I really like DISH Network, but let me tell you the story of my upgrade to HD a few months back.
I set up the upgrade to HD over the phone with DISH and arranged for the tech to come out and do the install. When he arrived and assesed my situation, he said that I did not have line of sight to 129, but that 61.5 was fine and so he set up a second Dish on my deck.
Only after completing the install did he tell me that I wouldn't get any local channels in HD because they were not available on 61.5. If I had known that, I'd have never let him do the install, and I would have sent him on his way and called Direc TV as I know that their satellites are all clear from my location.
So my next move was to politely e-mail DISH and ask them if they had any plans to add the local HD channels in my area to 61.5...even though the DISH tech had told me that this was not going to happen.
I got no response from DISH, but a few days later as I was checking out the 'All HD' Guide, I saw that all my locals were now listed on 61.5 I assigned them and they all displayed in HD perfectly. I called the local tech and told him, and he was very angry because he had just completed an install and had to tell the customer that they could not get the locals on 61.5. He now had to look stupid and call that, and other customers back and inform them that he was incorrect.
DISH would certainly have lost me as a customer if the tech had informed me prior to installing the 61.5 Dish that I wouldn't get my locals in HD, and yet DISH must have had plans to activate my local HDs on 61.5 for some time.
This kind of nonsense is exactly what loses your company customers and gets you bad mouthed at every opportunity.
Companies like DISH must learn to communicate better with their techs and their customers. Had I have not been randomly checking out the Guide, I would certainly have cancelled DISH, taken the financial hit, and gone to DirecTV.
Wakey wakey, Charlie. :)
I really like DISH Network, but let me tell you the story of my upgrade to HD a few months back.
I set up the upgrade to HD over the phone with DISH and arranged for the tech to come out and do the install. When he arrived and assesed my situation, he said that I did not have line of sight to 129, but that 61.5 was fine and so he set up a second Dish on my deck.
Only after completing the install did he tell me that I wouldn't get any local channels in HD because they were not available on 61.5. If I had known that, I'd have never let him do the install, and I would have sent him on his way and called Direc TV as I know that their satellites are all clear from my location.
So my next move was to politely e-mail DISH and ask them if they had any plans to add the local HD channels in my area to 61.5...even though the DISH tech had told me that this was not going to happen.
I got no response from DISH, but a few days later as I was checking out the 'All HD' Guide, I saw that all my locals were now listed on 61.5 I assigned them and they all displayed in HD perfectly. I called the local tech and told him, and he was very angry because he had just completed an install and had to tell the customer that they could not get the locals on 61.5. He now had to look stupid and call that, and other customers back and inform them that he was incorrect.
DISH would certainly have lost me as a customer if the tech had informed me prior to installing the 61.5 Dish that I wouldn't get my locals in HD, and yet DISH must have had plans to activate my local HDs on 61.5 for some time.
This kind of nonsense is exactly what loses your company customers and gets you bad mouthed at every opportunity.
Companies like DISH must learn to communicate better with their techs and their customers. Had I have not been randomly checking out the Guide, I would certainly have cancelled DISH, taken the financial hit, and gone to DirecTV.
Wakey wakey, Charlie. :)