Comcast tivo questions..........

hi, i'm looking for a little info on the comcast tivo. i know it's just a firmware upgrade but i'm wondering if it's even worth it. right now i have directv and i just sent a email to the senior vp hoping he will release me from my contract on a basis of poor service and failed equipment.

so basicaly i'm asking about comcast again. some things have changed since i was a customer of theirs so i'm looking for a little help.

is there still all kinds of major issues with the comcast boxes. my main old issue was the box would lock up and then take forever to catch up to what i commanded it to do.

are there any new issue with the current boxes?

what is the model number on the most current boxes?

what issues does the tivo box have that the comcast boxes don't and vise versa.

again thanks for any help because this whole issue with directv is stressing out my prego wife. she keeps missing her shows which help her to relax and forget how painful her pregnency has become. also i already asked this in another thread but i'm still waiting for a response so if anyone is willing to take the time,

what HD channels does comcast offer in the Boston area, New Hampshire. i would just check the online list but they don't update the list often enough here. i remember it used to take months for them to add new channels to that online list.

is there still all kinds of major issues with the comcast boxes. my main old issue was the box would lock up and then take forever to catch up to what i commanded it to do.

It seems Comcast has resolved this issue. I haven't experienced the lag in response for about 8 months or so.


are there any new issue with the current boxes?

Which box? I have a Motorola DCT3412 and have no issues with it at all.

what is the model number on the most current boxes?

That is location specific and I'm not sure what they are offering.

what issues does the tivo box have that the comcast boxes don't and vise versa.

I didn't know the Tivo software update was officially released yet. I know it's not available here in Chicago yet, been waiting like 6 months.

what HD channels does comcast offer in the Boston area, New Hampshire. i would just check the online list but they don't update the list often enough here. i remember it used to take months for them to add new channels to that online list.

Being in Chicago, I don't know. But I do know that the channel list on Comcast's website is pretty up to date. I have seen channels listed there the same day we received them.

DeadHead68

I too have been eagerly waiting for the Tivo software release here in the chicago area... Any idea when???? I have been searching with no results...

right now i have directv and i just sent a email to the senior vp hoping he will release me from my contract on a basis of poor service and failed equipment.

What a joke.....
I hope you're not serious.
:lol:

Good luck with all that.

You agreed to the binding contract when you signed up for DIRECTV no one held a gun to your head.

I forgot about my contract with DirecTV when I cancelled. They charged me a hefty fee. Claimed it was a discount because I was a long time preferred customer. Do not count on getting out of your contract with DirecTV. Make the choice. Pay a large amount of money, or live with DirecTV until the end of the contract. Remember, the grass is always greener.... Good luck.

What a joke.....
I hope you're not serious.
:lol:

Good luck with all that.

You agreed to the binding contract when you signed up for DIRECTV no one held a gun to your head.

I'm not sure what the joke here is?? If DIRECTV cannot hold up their end of the bargain by providing you equipment that works or if your service is so bad that it continually goes out then YES they should let you out of contract. I think that you need to re-think your response.

I'm not sure what the joke here is?? If DIRECTV cannot hold up their end of the bargain by providing you equipment that works or if your service is so bad that it continually goes out then YES they should let you out of contract. I think that you need to re-think your response.

I don't need to re-think my response.

If he had bad equipment DIRECTV would have replaced it. I've had a DIRECTV DVR for 2 years now with zero troubles.

I don't need to re-think my response.

If he had bad equipment DIRECTV would have replaced it. I've had a DIRECTV DVR for 2 years now with zero troubles.


great for you. I got a call back from the VP office and they pretty much told me the problem was a known issue and had been going on for over 2 years. so to say Directv would replace the faulty equipment is dead wrong. they didn't even offer to replace my equipment and i have the warranty. BTW there are reports all over the web with people getting out of the contract due to poor service and faulty equipment.

i have had numerous recordings not record and leave me with a blank screen. i have had my service go out daily. i have had them turn it back on with extra programing and charging me for stuff i never agreed to pay for. if that's not reason enough to break their contract then whomever thinks that is out of their mind.

all i'm going to do is tell Directv to bill me and when i don't pay take me to court. i will be more then willing to show up and provide a break down of all the service calls required due to a poor product. i will show all the extra charges i was given. i will show all the outages i had to deal with. i will then bring in the boxes and show all the recordings my box left blank.

i will then bring my case to a law firm so they can start a class action over faulty equipment and then never bother with it again. let it become whatever it becomes and D will have had to deal with all that over a $150 charge.

i will be more then willing to do this. D* has been quietly calling customers asking about the HR21 and asking them if they want to change the boxes free of charge for shinney new boxes. that's a quiet recall due to faulty equipment. that's reason enough for anyone to break their contract. the are admitting they have faulty equipment and picking and choosing who gets to change out their boxes no matter who has the problem.

i already had my call on my faulty box and they pretty much told me they would send a tech but would not swap out my box unless i could prove it was leaving my recording blank on the spot. now why would they pay a tech for a service call unless they know there are issues? why would they contact me without reason prior to my letter unless they know there are issues?

they base their whole advertising off of customer service and a better quality product. once that product is shown to be faulty then it becomes a breakable contract no matter what they say. i honestly hope they bring me to court or put it on my credit report. i will file for court myself and take them on. if the court rules in my favor a whole $150 fee will be the least of their concerns. lawyers around the country will be lining up trying to find clients.

that might seem extreme to some but when you're told "oh well you're in a contract so deal with it" then it's already been taking to that next level of poor unreasonable support.

great for you. I got a call back from the VP office and they pretty much told me the problem was a known issue and had been going on for over 2 years. so to say Directv would replace the faulty equipment is dead wrong. they didn't even offer to replace my equipment and i have the warranty. BTW there are reports all over the web with people getting out of the contract due to poor service and faulty equipment.

i have had numerous recordings not record and leave me with a blank screen. i have had my service go out daily. i have had them turn it back on with extra programing and charging me for stuff i never agreed to pay for. if that's not reason enough to break their contract then whomever thinks that is out of their mind.

all i'm going to do is tell Directv to bill me and when i don't pay take me to court. i will be more then willing to show up and provide a break down of all the service calls required due to a poor product. i will show all the extra charges i was given. i will show all the outages i had to deal with. i will then bring in the boxes and show all the recordings my box left blank.

i will then bring my case to a law firm so they can start a class action over faulty equipment and then never bother with it again. let it become whatever it becomes and D will have had to deal with all that over a $150 charge.

i will be more then willing to do this. D* has been quietly calling customers asking about the HR21 and asking them if they want to change the boxes free of charge for shinney new boxes. that's a quiet recall due to faulty equipment. that's reason enough for anyone to break their contract. the are admitting they have faulty equipment and picking and choosing who gets to change out their boxes no matter who has the problem.

i already had my call on my faulty box and they pretty much told me they would send a tech but would not swap out my box unless i could prove it was leaving my recording blank on the spot. now why would they pay a tech for a service call unless they know there are issues? why would they contact me without reason prior to my letter unless they know there are issues?

they base their whole advertising off of customer service and a better quality product. once that product is shown to be faulty then it becomes a breakable contract no matter what they say. i honestly hope they bring me to court or put it on my credit report. i will file for court myself and take them on. if the court rules in my favor a whole $150 fee will be the least of their concerns. lawyers around the country will be lining up trying to find clients.

that might seem extreme to some but when you're told "oh well you're in a contract so deal with it" then it's already been taking to that next level of poor unreasonable support.

Good for you.. I hope all works out for you and you dont have to take D to court just to get what you deserve. I'm having constant issues where my local channels that are in HD constantly pixelate. I have had D by me 2 times and still not resolved. They will be getting 1 more strike then its adios...

great for you. I got a call back from the VP office and they pretty much told me the problem was a known issue and had been going on for over 2 years. so to say Directv would replace the faulty equipment is dead wrong. they didn't even offer to replace my equipment and i have the warranty. BTW there are reports all over the web with people getting out of the contract due to poor service and faulty equipment.

i have had numerous recordings not record and leave me with a blank screen. i have had my service go out daily. i have had them turn it back on with extra programing and charging me for stuff i never agreed to pay for. if that's not reason enough to break their contract then whomever thinks that is out of their mind.

all i'm going to do is tell Directv to bill me and when i don't pay take me to court. i will be more then willing to show up and provide a break down of all the service calls required due to a poor product. i will show all the extra charges i was given. i will show all the outages i had to deal with. i will then bring in the boxes and show all the recordings my box left blank.

i will then bring my case to a law firm so they can start a class action over faulty equipment and then never bother with it again. let it become whatever it becomes and D will have had to deal with all that over a $150 charge.

i will be more then willing to do this. D* has been quietly calling customers asking about the HR21 and asking them if they want to change the boxes free of charge for shinney new boxes. that's a quiet recall due to faulty equipment. that's reason enough for anyone to break their contract. the are admitting they have faulty equipment and picking and choosing who gets to change out their boxes no matter who has the problem.

i already had my call on my faulty box and they pretty much told me they would send a tech but would not swap out my box unless i could prove it was leaving my recording blank on the spot. now why would they pay a tech for a service call unless they know there are issues? why would they contact me without reason prior to my letter unless they know there are issues?

they base their whole advertising off of customer service and a better quality product. once that product is shown to be faulty then it becomes a breakable contract no matter what they say. i honestly hope they bring me to court or put it on my credit report. i will file for court myself and take them on. if the court rules in my favor a whole $150 fee will be the least of their concerns. lawyers around the country will be lining up trying to find clients.

that might seem extreme to some but when you're told "oh well you're in a contract so deal with it" then it's already been taking to that next level of poor unreasonable support.

I'm sorry you had all the troubles.

If you don't pay the bill DIRECTV won't take you to court over it they'll turn it over to a collection agency.

Even though you had troubles I don't really think it's worth all the extra money it will cost you and trouble of having a lawyer get involved, trying to sue DIRECTV, filing a class action lawsuit, etc... over the $150 fee.

I think you'd be better off to pay the $150 and get on with your life.