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Please Help Re: Sunspots

ImRizzo
05-31-2008, 09:27 AM
I have been experiencing some reception problems ie pixalation, intermitent signal drop out both video & audio (on HD channels only on Optimum Cable ( cablevision in LI NY ) when I called service they told me they were experiencing "SUN SPOTS" which affect the satellite transmissions. Is this BS, because when they provide this excuse, not having any knowledge of exactly what this is, my only rely is aaah, or oh, or ok, or to look like I understand them uh-huh. please explain Sunspots ( briefly and with as little technical Mumbo Jumbo because it will only go over the top of my slightly balding head Thx in advance.

LORETTA
05-31-2008, 10:05 AM
I used to do tech support for Directv, and yes, sun spots, or sometimes called solar wind, often occurs in the spring and fall, and can affect the transmission of your satellite reception. Sometimes it can cause your set to go blank for as long as 18 minutes, but usually it is only some annoying pixelization etc. I happens as the satellite is passing between the sun and the earth, as the earth transitions to its spring into summer or summer into winter phase.

ImRizzo
05-31-2008, 11:43 AM
I used to do tech support for Directv, and yes, sun spots, or sometimes called solar wind, often occurs in the spring and fall, and can affect the transmission of your satellite reception. Sometimes it can cause your set to go blank for as long as 18 minutes, but usually it is only some annoying pixelization etc. I happens as the satellite is passing between the sun and the earth, as the earth transitions to its spring into summer or summer into winter phase.

Thanks for your response at least now I know they aren't BS-ing me

Tower Guy
06-01-2008, 05:08 PM
At least now I know they aren't BS-ing me

Sorry, there are no sunspots right now.

http://www.swpc.noaa.gov/SWN/

The issues in the spring and fall is a sun outage. It occurs because the sun is directly behind the satellite. Therefore, your dish is aimed at the sun. The sun transmits significant noise. It obliterates the TV signal.

A sun outage has nothing to do with sun spots.

BrianO
06-01-2008, 11:08 PM
Sorry, there are no sunspots right now.

http://www.swpc.noaa.gov/SWN/

The issues in the spring and fall is a sun outage. It occurs because the sun is directly behind the satellite. Therefore, your dish is aimed at the sun. The sun transmits significant noise. It obliterates the TV signal.

A sun outage has nothing to do with sun spots.

The sun would only be directly behind the satellite for a few minutes around noon (standard time) twice a year, with the two dates depending on one's latittude. For a few days on either side of the two dates of exact alignment, the alignment would be close enough to cause the type of problem that you describe, but only around midday. That's the geometry of it.

So a question the OP needs to answer is: Are the "intermittent" outages occuring aound midday?

Rick0725
06-02-2008, 06:43 AM
The sun outages only occur from late march/ early april and late sept to early october time frame. something else is occuring in the system if the user has issues outside of that time period.

Intermittent drop outs and pixelation on a cable system typically is a signal issue. Need to have a service call. The cable companies most often replace the coax from the pole to the home and check signal levels at points down the line outside and at points in the home. And the problem usually goes away.

donnyjaguar
06-02-2008, 09:41 AM
Is the cable TV company claiming ALL their HDTV signals come from the same source satellite? I'm pretty sure the local HDTV channels are coming from their conventional antennas and would not be affected. If they ARE being affected, then that does tend to indicated weak or distorted signal on the cable itself.