Dish customer service ridiculous

I am still waiting for the HD reciever I am suppose to have that I ordered on the 28th of June. I just got off the phone with a supervisor there and was very irritated with them to say the least. Seems no one knows what is going on......

First off, I order service to be installed on a Friday. I took off that evening so I could be there and the tech calls me an hour before and lets me know he doesn't have my HD reciever since it is the new one and won't have it till the next week but could install a DVR. I told him to install the DVR unit till the reciever I ordered could be installed but of course this can't be done. Well, now I have taken the evening off of work for nothing so I call DISH. I get them to let the guy come out and install the DVR and give me a free downgrade to the HD reciever when it comes in. Installed that day after the complaining, the DVR breaks the same night, lol. I call two days later and let them know the thing is broke and the lady has one shipping out before I know what she is doing. I tell the rep I am suppose to get the regular HD dual reciever and if the new one was gonna take more than 5 days to get here they should just wait and send the new one. She has already placed the order and I have to refuse this order, wait for them to recieve it back, then call and have them ship the right one. 12 days later I call back and spend 40 minutes on the phone again going through the whole thing, and the guy lets me know the new reciever is being shipped next morning. I am still waiting 7 days later so I call today, sit on phone another 15 minutes, the rep finally tells me I'll recieve the new unit in 7-14 days....... I just tell her to let me speak to her supervisor that I didn't want to get hateful with her. Guy has no clue why unit wasn't shipped and tells me it is under review, but new reciever will be shipped out and I should get it in 7-14 days, lol. I went off on the guy, but its pretty ridiculous. Have to call back in 72 hours and see why it wasn't shipped. My first bill is due on 21st and I still haven't got the service I ordered yet.

I am sorry you are having such a tough time airun. I know you are frustrated, as would anyone in your shoes, but stay after them and try to be as nice as possible.

Let this be a lesson to EVERYONE interested in signing up for Dish. GO WITH A LOCAL COMPANY FOR INSTALL.

I hope eventually this all turns out o.k. for you brother. Maybe you have the opportunity to cancel before the first bill and tell them it's because of the crappy service and install. Then go to your local satellite install company, of good repute of course, and order through them. I'm not sure if there is a waiting period or anything but it might be worth going ahead and talking to a local company and research the issue.

I think the worst part about dealing with a certain situation is that each time you call you have to sit and spend 10 minutes going over the same thing again. Ideally whoever gets your call should have a customer note pop up going over the present problem. Even when I got transferred to the supervisor last night he asked me my name, and what he could help me with. That just irritated me more.

ALWAYS make sure you get the customer service person's agent I.D. number...or of whoever youb talk to at Dish Network ! Also ask that person to e-mail the exact information you ordered or spoke about right away..THAT WAY you are covered and have an e-mail as PROOF and you will have the agent's I.D. number of who you spoke to on the phone.

Good advice, I won't get off phone again without it.

This just gets more ridiculous everytime I call and talk to someone. Called again today to try and find out why other reciever wasn't shipped. Carl tells me they still haven't sent anything out. Now I have to do this "Shipped Reciever Confirmation Automated" thing so their warehouse will know to ship this. I asked the guy why in the world the supervisor I spoke with didn't tell me this on Thursday night, nor the guy I spoke with 7 days before and he said he had no idea, but they should have. Carl then comes back on phone asks me to briefly tell my story because the order had went to the executive office, lol. I tell him the story and in short he said if I didn't recieve it on 24th to call back and my call would go straight to the executive office. I did get this guys ID number though. The saga of the quest for HD continues................ :banghead:

24th, still no reciever. Do you think I expected one by now? At this point, No, lol. So, I call back today and tell the rep that answers to send me directly through to the exec office. He does, and I speak with Nicole. She proceeds to tell me I will deal with her on this matter and gives me her direct telephone number. She noted she was somewhat confused on the whole matter so I told her the story again, and then she got the point. She noted the request had been sent to the wrong department and that she was sending the unit out asap. She said if I didn't recieve the unit by next tuesday to call back, lol. I told her the next call was gonna be me telling her to cancel my subscription and me going with Directv. I have been using the extra standard reciever during all this time, so I in turn have recieved my first month of satellite for free. That's only reason I haven't cancelled yet.

Saw this thread and couldn't resist jumping in... everything you mention and discuss is exactly why I left DNW after 7 years as a customer! They are an absolute joke! BTW... I switched to Fios and could not be happier. Good Luck I hope everything works out!

Let this be a lesson to EVERYONE interested in signing up for Dish. GO WITH A LOCAL COMPANY FOR INSTALL.



That does not work for every area. The one Dish contracts with directly in my locale, (LinkUs) does an excellent job. And they are a large A/V installer in Fresno country and have excellent techs.
If I went with a local shop I have no idea what I would get.
So as much as I am for pumping up the small guy, sometimes it's the luck of the draw.

That does not work for every area. The one Dish contracts with directly in my locale, (LinkUs) does an excellent job. And they are a large A/V installer in Fresno country and have excellent techs.
If I went with a local shop I have no idea what I would get.
So as much as I am for pumping up the small guy, sometimes it's the luck of the draw.

Sure I understand, that is why you still need to do your research before doing business with any company.

I had a problem with my DVR (Dishtv) last night, it just quit. When you call DIsh, ignore all menus and push to get a tech. Make sure to get his NAME. On subsequent calls, mention tech name, it should help
move things along.

I would use the word 'tech' loosely. In my experience they are using workers who refer to a flow chart for t'shooting problems.
All automated based on keywords and error numbers most likely.
Naturally, the more experienced ones will be more familiar with the problems. Not many that I can think of would pursue that as a lifetime career though.

But if you throw them a curve, then they are likely talk to a real technician, etc. for more help.

I am still waiting for the HD reciever I am suppose to have that I ordered on the 28th of June. I just got off the phone with a supervisor there and was very irritated with them to say the least. Seems no one knows what is going on......

First off, I order service to be installed on a Friday. I took off that evening so I could be there and the tech calls me an hour before and lets me know he doesn't have my HD reciever since it is the new one and won't have it till the next week but could install a DVR. I told him to install the DVR unit till the reciever I ordered could be installed but of course this can't be done. Well, now I have taken the evening off of work for nothing so I call DISH. I get them to let the guy come out and install the DVR and give me a free downgrade to the HD reciever when it comes in. Installed that day after the complaining, the DVR breaks the same night, lol. I call two days later and let them know the thing is broke and the lady has one shipping out before I know what she is doing. I tell the rep I am suppose to get the regular HD dual reciever and if the new one was gonna take more than 5 days to get here they should just wait and send the new one. She has already placed the order and I have to refuse this order, wait for them to recieve it back, then call and have them ship the right one. 12 days later I call back and spend 40 minutes on the phone again going through the whole thing, and the guy lets me know the new reciever is being shipped next morning. I am still waiting 7 days later so I call today, sit on phone another 15 minutes, the rep finally tells me I'll recieve the new unit in 7-14 days....... I just tell her to let me speak to her supervisor that I didn't want to get hateful with her. Guy has no clue why unit wasn't shipped and tells me it is under review, but new reciever will be shipped out and I should get it in 7-14 days, lol. I went off on the guy, but its pretty ridiculous. Have to call back in 72 hours and see why it wasn't shipped. My first bill is due on 21st and I still haven't got the service I ordered yet.



And the satellite companies wonder why people switch to cable. While cable may have it's disadvantages if you need an equipment upgrade or return, you can usually go to a cable office for the exchange if one is located near you, or someone comes to your house within 2 days of your call

I have had DISH for about 5 years. I learned that if the first CSR does not want to help keep calling until you get on that will. For severe problems Email ceo at echostar dot com
Sorry for the odd way of giving you the link. But I have to have 5 post first to keep down spammers ;)

I am still waiting for the HD reciever I am suppose to have that I ordered on the 28th of June. I just got off the phone with a supervisor there and was very irritated with them to say the least. Seems no one knows what is going on......

First off, I order service to be installed on a Friday. I took off that evening so I could be there and the tech calls me an hour before and lets me know he doesn't have my HD reciever since it is the new one and won't have it till the next week but could install a DVR. I told him to install the DVR unit till the reciever I ordered could be installed but of course this can't be done. Well, now I have taken the evening off of work for nothing so I call DISH. I get them to let the guy come out and install the DVR and give me a free downgrade to the HD reciever when it comes in. Installed that day after the complaining, the DVR breaks the same night, lol. I call two days later and let them know the thing is broke and the lady has one shipping out before I know what she is doing. I tell the rep I am suppose to get the regular HD dual reciever and if the new one was gonna take more than 5 days to get here they should just wait and send the new one. She has already placed the order and I have to refuse this order, wait for them to recieve it back, then call and have them ship the right one. 12 days later I call back and spend 40 minutes on the phone again going through the whole thing, and the guy lets me know the new reciever is being shipped next morning. I am still waiting 7 days later so I call today, sit on phone another 15 minutes, the rep finally tells me I'll recieve the new unit in 7-14 days....... I just tell her to let me speak to her supervisor that I didn't want to get hateful with her. Guy has no clue why unit wasn't shipped and tells me it is under review, but new reciever will be shipped out and I should get it in 7-14 days, lol. I went off on the guy, but its pretty ridiculous. Have to call back in 72 hours and see why it wasn't shipped. My first bill is due on 21st and I still haven't got the service I ordered yet.

Stay will dish and get trying to get a good CSR or e-mail ceo and relate the whole story

I have been a dish customer for long time.

It always works remember also be nice and smart on the phone

Well, if I don't have a reciever come next tuesday, all my niceness will be used up for them, lol. CEO email will be my next step.

CEO email is a last resort is a good one. I've seen it work first hand.
But it's kind of like those plastic emergency plastic car keys you can get for your wallet? Use them more than a few times and they don't work anymore.

I would hate to see that resource no longer available due to abuse.

Seems I have a ups shipment arriving tomorrow, shipped on 27th. I'll be curious to see if I get the right box, lol. I'll also be curious to see if I have to call them to straighten the bill out or if they do it themselves like they said they would.