txkenpo
07-16-2007, 12:29 PM
Long story short I had Dish for 18months and full filled my contract. Due to money issues I dropped service with Dish and had cable installed I had hoped to save a little $$ till we were a little better off. Well a week after I called and had service disconnected I received a call from the customer retention dept down in South TX. They informed me that I could come back to Dish and get more channels that I had and for cheaper than what I was paying. That got me very interested as to be honest cable is horrible, I had a nightmare install and the picture is barley watch able but that’s another story.
So anyway I talked to the rep and I was told to continue to send back my equipment in the box Dish gave me as new equipment would be shipped back to me. I thought that was odd but if I didn’t send back the equipment I still had I would be charged the full price of the equipment. So the deal was I was to get the top 250, HD and a new HDDVR (just sent mine back) and 1 standard receiver. They were also going to wave the $49 fee to reinstate my account and throw in 3 months of HBO and show. And set up an appointment to have the dish reinstalled (free) on 7-15-07 between 8-12. The bill was going to be $59 for ten months then it would go up $10 per month. I asked then several times on the phone, to verify the deal, and was told yes, over and over great I can’t wait to see the new HD channels I had dropped them a while back to save money.
Well 12:00 came and went on Sunday 7-15-07 and no call not service tech. I waited I thought maybe he got hung up on his first install. After around 3:00 I called Dish and they told me they only showed me as “account closed” I told 3 different reps my story and they said sorry but your account is closed. And that no appointment to reinstall was listed? So I then talked to a supervisor what a joke he was no help what so ever and just argued with me that I was not eligible to get new equipment. I would have to pay full price for a new HD DVR at something like $700 to come back to Dish. I said a few choice words and asked to be transferred to the Customer retention dept. He refused to transfer me and said I was not eligible to come back to Dish. So I called back and talked to some one else. By this time I was pissed I was told I would be getting reinstalled that day and no money up front, my account would just restart with a new contract and the same account. So then I talked to a customer account specialist? What ever that is but after about 30 min on the phone she said she had to talk to her coach? But anyway in the end I was told I could come back if I paid $250 for the DVR and signed a new contract. I told them forget it I’ll just go with Direct TV they will charge me $200 up front but will be getting more HD anyway in Sept. Just really ticked me off, I would have loved to go back to Dish. I really do hate cable and will be forced to go with Direct. Seems like Dish has no idea what they are doing one group told me one thing and the other same company said something totally different. Come on Dish get your act together.
So anyway I talked to the rep and I was told to continue to send back my equipment in the box Dish gave me as new equipment would be shipped back to me. I thought that was odd but if I didn’t send back the equipment I still had I would be charged the full price of the equipment. So the deal was I was to get the top 250, HD and a new HDDVR (just sent mine back) and 1 standard receiver. They were also going to wave the $49 fee to reinstate my account and throw in 3 months of HBO and show. And set up an appointment to have the dish reinstalled (free) on 7-15-07 between 8-12. The bill was going to be $59 for ten months then it would go up $10 per month. I asked then several times on the phone, to verify the deal, and was told yes, over and over great I can’t wait to see the new HD channels I had dropped them a while back to save money.
Well 12:00 came and went on Sunday 7-15-07 and no call not service tech. I waited I thought maybe he got hung up on his first install. After around 3:00 I called Dish and they told me they only showed me as “account closed” I told 3 different reps my story and they said sorry but your account is closed. And that no appointment to reinstall was listed? So I then talked to a supervisor what a joke he was no help what so ever and just argued with me that I was not eligible to get new equipment. I would have to pay full price for a new HD DVR at something like $700 to come back to Dish. I said a few choice words and asked to be transferred to the Customer retention dept. He refused to transfer me and said I was not eligible to come back to Dish. So I called back and talked to some one else. By this time I was pissed I was told I would be getting reinstalled that day and no money up front, my account would just restart with a new contract and the same account. So then I talked to a customer account specialist? What ever that is but after about 30 min on the phone she said she had to talk to her coach? But anyway in the end I was told I could come back if I paid $250 for the DVR and signed a new contract. I told them forget it I’ll just go with Direct TV they will charge me $200 up front but will be getting more HD anyway in Sept. Just really ticked me off, I would have loved to go back to Dish. I really do hate cable and will be forced to go with Direct. Seems like Dish has no idea what they are doing one group told me one thing and the other same company said something totally different. Come on Dish get your act together.