docnevada
06-10-2007, 12:43 PM
After having Dish for almost 2 years without problems in Las Vegas, I figured it was time to upgrade my 500 dish and broaden my horizons from the 6 HD channels I have now. It seemed like a reasonable offer for the receiver and programming as well. The CS rep was nice over the phone and answered my questions. We set up an appointment for Memorial day 12-5. 4 pm Memorial Day two illegal aliens show up. One doesn't speak English, the other barely speaks English. All I can make out is "need new dish, no dish". Basically they claimed that Dish told them I already had a second 500 dish and that they couldn't upgrade without the second dish and that they didn't have one.
So, I call Dish, they apologize, etc and set up a time for next Sat at 12-5. I get a call later in the evening directly from the contractor who apologizes and proceeds to blame the confusion on Dish. Anyway, he says he could have guy earlier on Thursday at 4 p.m. I say, great, let's do it.
By Thursday at 6 pm, nobody shows, no call, no anything. I call CS at Dish and cancel the upgrade. Amazingly, that was very easy to do and the CS offered no remedies after hearing my story.
After, my temper simmered down for a week or so, I figure I'll give it one more shot. Call CS and ordered upgrade again with a set up for 12-5 Saturday. Installer shows up at 12 on the spot. He speaks better English, but is still difficult to understand. He again goes through the motions of how they thought I already had two 500 dishes. I told him, we've been through this before. He proceeds to hint that he'll have to charge me for a second dish and that he probably would have to reschedule. Eventually broke down and said he had another dish in his truck he could mount and that I wouldn't be charged. He said I was his last install of the day and that he had one dish left. Obvously, he wanted to get his Saturday rolling. So, he proceeds to mount it, and set up the receiver, etc. He goes through the test motions in the receiver. Satellites 110 and 119 on input 1 and 2 come up, but Satellite 129 fails on input 3. He goes in and out of the house to the dishes and repeats the test 3-4 more times and still nothing. He says, "I don't understand, I get a signal outside, but not in here". I remark, maybe the problem is the receiver? At this point, he gives me the remote and turns on the HD. "see, it works!" I have a new channel line up card, so I try to tune in HD Monsters and the some of the other new HD channels. Nothing. Basically, I still have the same exact package that I had previously, with a new receiver. I tell him this, he plays dumb and says "it must be a problem on Dish Network's end. There is no other explanation. They haven't authorized my upgrade yet and I should call them." I should have refused to sign the work order paper he forked over when it clearly wasn't working. He jams out the door in about 10 seconds.
I call Dish Tech CS. I tell them, what the tech told me and he's like "huh??" I said, I figured the tech was giving me a line of BS, but figured maybe there was a remote chance he was telling the truth. The rep puts me on hold for 5 minutes. Gets back on the line and tells me he tried calling the tech and couldn't get a hold of him. He called the manager of this contractor and tells me something like they were arguing or something and that the manager would be calling me.
One hour, two hours, three hours go by. I call tech support again at Dish. He proceeds to put me on hold and call the contractor. Gets back on the line and tells me he spoke with the manager of the contractor and that she would be calling me in 30 minutes. In case, she doesn't call, here's the direct number to the contractor which was based out of Salt Lake City.
What do you know, 45 minutes roll by, and no call. I call the number and don't get any manager. Some girl rep who says there aren't any managers available and says it is almost 5 pm anyway and that there isn't much they could do. She said she would send emails off to her manager immediately telling them how upset I was the job wasn't finished, etc.
Today is Sunday, and still no call, no follow up, nothing. If this were any other service, I would have told them to go F themselves long ago. :hithere: I do prefer Dish's HD line up and enjoy the Sirius we get as well. I have XM in my car and it blows. I imagine its not that difficult to get this thing working, so I'm wondering if anybody has experience fixing their own set up? What I would need, etc? I imagine the dishes just need to be adjusted. Obviously, the techs I've had so far are completely incompetent AND don't care. I can't imagine I could do worse than them. Any suggestions for getting anywhere with Dish customer service? I'm about ready to cancel my entire service and go to Direct just on principle alone even if it doesn't have the programming I want. :helpme
So, I call Dish, they apologize, etc and set up a time for next Sat at 12-5. I get a call later in the evening directly from the contractor who apologizes and proceeds to blame the confusion on Dish. Anyway, he says he could have guy earlier on Thursday at 4 p.m. I say, great, let's do it.
By Thursday at 6 pm, nobody shows, no call, no anything. I call CS at Dish and cancel the upgrade. Amazingly, that was very easy to do and the CS offered no remedies after hearing my story.
After, my temper simmered down for a week or so, I figure I'll give it one more shot. Call CS and ordered upgrade again with a set up for 12-5 Saturday. Installer shows up at 12 on the spot. He speaks better English, but is still difficult to understand. He again goes through the motions of how they thought I already had two 500 dishes. I told him, we've been through this before. He proceeds to hint that he'll have to charge me for a second dish and that he probably would have to reschedule. Eventually broke down and said he had another dish in his truck he could mount and that I wouldn't be charged. He said I was his last install of the day and that he had one dish left. Obvously, he wanted to get his Saturday rolling. So, he proceeds to mount it, and set up the receiver, etc. He goes through the test motions in the receiver. Satellites 110 and 119 on input 1 and 2 come up, but Satellite 129 fails on input 3. He goes in and out of the house to the dishes and repeats the test 3-4 more times and still nothing. He says, "I don't understand, I get a signal outside, but not in here". I remark, maybe the problem is the receiver? At this point, he gives me the remote and turns on the HD. "see, it works!" I have a new channel line up card, so I try to tune in HD Monsters and the some of the other new HD channels. Nothing. Basically, I still have the same exact package that I had previously, with a new receiver. I tell him this, he plays dumb and says "it must be a problem on Dish Network's end. There is no other explanation. They haven't authorized my upgrade yet and I should call them." I should have refused to sign the work order paper he forked over when it clearly wasn't working. He jams out the door in about 10 seconds.
I call Dish Tech CS. I tell them, what the tech told me and he's like "huh??" I said, I figured the tech was giving me a line of BS, but figured maybe there was a remote chance he was telling the truth. The rep puts me on hold for 5 minutes. Gets back on the line and tells me he tried calling the tech and couldn't get a hold of him. He called the manager of this contractor and tells me something like they were arguing or something and that the manager would be calling me.
One hour, two hours, three hours go by. I call tech support again at Dish. He proceeds to put me on hold and call the contractor. Gets back on the line and tells me he spoke with the manager of the contractor and that she would be calling me in 30 minutes. In case, she doesn't call, here's the direct number to the contractor which was based out of Salt Lake City.
What do you know, 45 minutes roll by, and no call. I call the number and don't get any manager. Some girl rep who says there aren't any managers available and says it is almost 5 pm anyway and that there isn't much they could do. She said she would send emails off to her manager immediately telling them how upset I was the job wasn't finished, etc.
Today is Sunday, and still no call, no follow up, nothing. If this were any other service, I would have told them to go F themselves long ago. :hithere: I do prefer Dish's HD line up and enjoy the Sirius we get as well. I have XM in my car and it blows. I imagine its not that difficult to get this thing working, so I'm wondering if anybody has experience fixing their own set up? What I would need, etc? I imagine the dishes just need to be adjusted. Obviously, the techs I've had so far are completely incompetent AND don't care. I can't imagine I could do worse than them. Any suggestions for getting anywhere with Dish customer service? I'm about ready to cancel my entire service and go to Direct just on principle alone even if it doesn't have the programming I want. :helpme