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recent online purchasing success and failure stories please post here!

radimaging
01-18-2005, 06:20 PM
If you've recently purchased a TV online, I'd appreciate you letting me know of your experience. I've thoroughly read the pro's and con's thread, and now I'd like personal experiences. In particular, please list what web store you used.

Thanks!

radimaging
01-19-2005, 08:50 PM
Nobody??

Is everyone buying from the brick and morter stores?

jojojojo57
01-19-2005, 09:21 PM
Onecall is absolutely the best!! I will give a full report soon.

wdgang
01-19-2005, 11:04 PM
My story is here http://www.highdefforum.com/showthread.php?t=2673&page=2&pp=10

TMMerlin
01-20-2005, 06:43 AM
If you've recently purchased a TV online, I'd appreciate you letting me know of your experience. I've thoroughly read the pro's and con's thread, and now I'd like personal experiences. In particular, please list what web store you used.

Thanks!

:) I saw all the ritzy claims and user opinions of the "on-line stores" and their fabulous words of "being there for the customer" but remained unconvinced that if the " sheee'it hit the fan" and I needed help or the product was defective ...who was going to solve my problem ... them or me and more $$$$

Crutchfield is in my opinion the best consumer electronics store for on-line transactions. I base this statement on "you get what you pay for" ..! It is also the best on-line store for the consumer to have a near perfect buying experience with a company dedicated to "keeping their customers" and getting them exactly what they want.

If one thinks that Crutchfield is "too expensive" .. well, as I said, "you get what you pay for" .. !

In a perfect world of "zero defects" .. the discounting super dupper on-line stores with low-low prices are the "perfect consumer outlet" for bargain prices.....BUT .... how many posts have you read in this forum where the folks have problems with their gear ? ...many-many...posts and a lot of frustration.

I recommend Crutchfield for:
- competitive pricing (maybe not the lowest)
- superior product lines
- absolutely the best customer service department in the world !!
- simple on line buying experience and all the transaction details you could possibly want
- a "customer only" hot line to "smart" tech support staff
- Bill Crutchfield himself, makes the final decision on customer problems or complaints that go hay-wire and he "makes your problem go away" ...period ...

OK .... now for the buying experience

I bought my Samsung LTN406W TFT-LCD HDTV from Crutchfield in November, 2004. It arrived in 6 days by motor freight and they delivered it into my living room. The driver was so happy for me. He pointed out that there were no holes in the packing boxes and the secure handling indicator was still "green", meaning the box was not mistreated nor turned upside down. He opened the top of the box for me to make sure the TV was still perfectly enclosed in the packaging material and he asked me " are you OK with the this" ... I was OK with it and he said "enjoy"..

I had the new Sammy up and running in about an hour and spent the rest of the afternoon "reading the manual" and "playing with the buttons".

My son came over that night and was amazed at the PQ and said to me "how long will it take before you have this hooked up to the stereo system" ... "I turned on the stereo system and we sat down and watched Return of the King" .... it was fantastic.

He also commented that ..."yah know Dad .. prices are gonna drop like a rock in January" ...! I thought Ooooops ... but I just got $1,000 off already on the Sammy for the "special sale" and figured I would be safe for at least 6 months to a year. Needless to say, I was paranoid on pricing until early January and then .....yup, Best Buy dropped prices down another $1,000 below Crutchfield's cost.

To make my long story short, I called Crutchfield and we went through the " I have an issue here" and "they do not do price matching" ... but now "I am an unhappy customer" !

WE found a happy medium ... they offered me a $500 account credit good towards any future purchase or after I suggested it, some free product. They agreed (actually Bill agreed) to send me a new Denon 2910, a 5-year service agreement and some new cables (total value in consumer dollars about $740) and we both were happy !!

On two occasions I called the tech support hot line and was speaking to a smart techy in less than a minute ..! Both times they had not just the answer but an explanation as to the "why" and some cool hints for me as well .. !!

:D All in all ..... I am very satisfied with Crutchfield .. !! :D

radimaging
01-20-2005, 10:00 AM
Excellent reply. Thanks!

WebSpyderz
01-20-2005, 10:28 AM
Ordered my Panasonic 50" DLP from Abe's of Maine for $2388.00 which included shipping ($900.00 cheaper than my local retail options) arrived within 6 days (including the weekend) in perfect condition.

Trucking company brought it in my house and took it out of the box for inspection. I honestly could not be happier with Abe's of Maine and would highly recommend them to anyone. They've been in business since like 1979 and have a 5 star customer rating through Cnet which was one of the selling points for me.

Good luck!

Shane

DKNY
01-20-2005, 11:00 AM
Bought a Sony KDF-42WE655 from http://www.pcmall.com. They have pretty good prices and they're an authorized Sony dealer. Their customer service is decent.

The trucking company that they used, Watkins, (http://www.watkins.com/) was pretty garbage though, after 2 failed deliveries, I ended up driving to the truck company depot to pick the TV up myself. First they didn't show up on the day of the appointment. They were suppose to come between 9 to 11am, when noon came around, I called them, they said it would come in the afternoon. Then at 5pm I called them again and they said the TV wasn't going out today due to some malfunction with their lifts. $@#%@%@ Wasted a day doing nothing waiting for a TV that wasn't coming.

Then I rescheduled for a Friday delivery, they showed up on Thursday when no one was home and didn't bother calling me and didn't come on Friday. So I got their address and drove to the depot to pick the TV up.

Ordered my DVD player from pcmall.com too, that went without any problems since it was shipped via UPS.

jojojojo57
01-20-2005, 06:52 PM
I dont think they could get one more "FRAGILE" sticker on it. Thanks ONECALL. Perfect....

radimaging
01-20-2005, 07:04 PM
wow, that box doesn't have a single ding on it.

radimaging
01-20-2005, 07:06 PM
.... First they didn't show up on the day of the appointment. They were suppose to come between 9 to 11am, when noon came around, I called them, they said it would come in the afternoon. Then at 5pm I called them again and they said the TV wasn't going out today due to some malfunction .....

So ironic. I just got a call from a guy coming out to fix our roof. Said the tire on his truck just fell off...

jojojojo57
01-20-2005, 07:34 PM
I broke down sunday after going to sears they would come close to the price but not close enough ,So I phoned onecall and took a chance and ordered the kdf55wf655, this was sunday at 3:00pm .It arrived WED AT 3:00PM 3 Days WOW !!Shipped fedex freight.I could track its every move.

n3xt
01-24-2005, 10:29 AM
Thanks JoJoJoJo57 for the pictures, they are worth a thousand words and more. I've been leary about purchasing online up to now, but seeing is believing and Saturday I placed my order for a Sony KDF-55XS955 from OneCall.com

My first impressions dealing with them have been excellent. Patrick took my order, did not hard sell me on any accessories or service plans, and indicated that my order would arrive quickly as in 3 to 5 days.

Price was as listed, I enquired about the white glove service, which due to an additional $250, he discouraged me from taking.

Only dissappointment thus far was that Patrick indicated that the sale would be processed on Sunday and that I would be able to see status that afternoon. Called and got Ralph who indicated that the person who normally processes weekend orders was out on Sunday. Hopefully it won't delay the process. Since my birthday is on Wednesday, I'm hoping to get out of work early and have the HDTV experience I've waited 21 years for. I know I was bugging my local dealers about HD sets way back in 1984 right after HD had been announced and before standards discussions had even been started.

I'll post my experience with OneCall as it evolves here, but so far so good.

daleb
01-26-2005, 10:37 AM
I have not read of a lot of returns, but ENOUGH to make me still a bit leary of online ordering. Although, I can not say enough good things about onecall either, for smaller items. Of course, a 90 lb DLP is a bit less hassle to return than a 220 lb Wega, but.....

n3xt
01-26-2005, 12:16 PM
Yes Daleb, but my Grand Wega only weighs 117lbs. Even with the pallete, the total is only 132lbs to ship.

My 55XS955 at last look was in Grand Junction and should be in Denver today. My delivery appt is now scheduled for Friday. I'll be taking the day off to get my baby up and running!

Jsantors
01-26-2005, 12:35 PM
I purchased my Sammy HL-P4663 from bestbuy.com.
It was delviered in 3 days, on a Sunday. They have a calander function that shows you available delivery dates, which include weekends.
I even gave the guys $20 to move my old set into the garage.
Smooth transaction. Great picture.

audiophile32
01-26-2005, 01:03 PM
Onecall. I've bought several things from them in the past, and cannot recommend them highly enough. Pricing is "right there," if not the cheapest, but being an authorized dealer is a benefit. Had an HLP5085W delivered at no shipping cost, on time, with stand, in perfect condition. Great customer service, too. Downside is a somewhat limited selection. Try them out.

Phil H.
01-28-2005, 03:20 PM
On Saturday, January 15th I ordered a Samsung HL-P5663W from TV Authority. The shipping was to be five to seven business days.

On January 25th, I started trying to find out where my TV was. I sent an E-mail to my salesperson who didn't reply. Then I called TV Authority and was told the TV would arrive on Thursday the 27th. While this was EIGHT business days after ordering, I thought that if it showed up, all would be forgiven.

On the 26th, I received an E-mail from my salesperson who said that it took 24 hours to process my order AFTER the weekend, so the seven days didn't start until Tuesday the 18th. The 26th would have been seven business days after that date, she said. I didn't reply, but was thinking O.K., then where's my TV?

It's now Friday the 28th and no TV. When I checked the shipping company's tracking site, it said the TV hadn't been picked up until the 26th -- 11 DAYS after my order was placed! Plus, there was no information as to where the Samsung currently was.

An added problem is that we're moving this weekend to a new home. When I ordered the TV, I thought that 14 days would be more than enough to get it here, even with 5- to7-day shipping.

Others have had problems with TV Authority's shipping. I'm kicking myself that for a couple of hundred dollars I didn't go with Crutchfield's.

jojojojo57
01-28-2005, 05:36 PM
I ordered mine sunday jan 16 th at 3pm,it arrived wed jan 19th at 3pm! I have never recieved any shipment that fast.

Thanks to Onecall and Fedex Freight.

jojojojo57
01-28-2005, 05:40 PM
HL-P5663W can be had at onecall for 2639 with the 4% discount .
I dont work for them really,I`m just really impressed. jojo

n3xt
01-31-2005, 11:38 AM
As mentioned elsewhere, I ordered my Sony KDF-55XS955 from OneCall on Saturday January 22nd. The set was in Denver on Wednesday the 26th and Delivery came at 1:30pm on Friday the 28th. I was able to track the set which was sent via FedEx Freight through Boise, Salt Lake City, and Grand Junction on the way to Denver. When it arrived it came in the same condition that the box posted above came in. I'll try to post pictures later. In addition, the FedEx Freight employee and I moved the set off the truck onto the curb and DOWNSTAIRS INTO MY HOUSE for no extra charge. I was ready to offer the guy an extra $40 for this, but the grease wasn't necessary when he offered to help me move it in.

Once unpacked, the unit was in pristine condition and has worked flawlessly. The picture is better than experienced in the various showrooms and hooking up the OTA antenna was no big deal (Only almost fell off the roof once!)

OneCall.com rocks! and is HIGHLY Recommended. They were easy to do business with, knew their own processes on the sales side, and delivered as promised. One key to this was actually placing the order on the phone, I originally had called to determine the cost of white glove delivery, but was told that calling them was better as they would be calling me anyway to confirm the order. No high pressure sales tactics, friendly sales and support personnel, and a competitive price made this an enjoyable and stress free purchasing experience.

If you mention my name, or any other customer for that matter, they will get 1% of your purchase price for the referral, so mention David in Denver sent you. I need more content now!

I do not work for OneCall.com, Huppins or any other related party to my transaction. I only had a great experience and wish to share that with all of you. As should be noted, your experience may vary significantly, but I doubt it.

Doctorman
01-31-2005, 12:51 PM
I bought my Toshiba 34HF84 from Crutchfield because they have a very good return policy. When it arrived, it wouldn't turn on. With one phone call they said "we'll ship you out another one right away and pick up the first one when they deliver the new one". They must have put a rush on it, because it arrived within 5 days. I didn't pay any extra shipping.

I would definitely buy from Crutchfield again.

crazyal
01-31-2005, 10:30 PM
I just got a 55xs955 Sony from Sear. Never thought I would have gotten one from them but I got a local store in NH (tax free shopping) to match onecall's shipped price plus an extra 10% of the differnce in price. Since I was planning on buying next month with a bonus I used my Sears credit card to get 10% cash back (ended on Saturday), I'll just pay it off when the bill comes. Deals can be found, just be ready and know what you want.

jojojojo57
01-31-2005, 10:47 PM
Congratulations n3xt !!! :D
Onecall is so fast,I couldent have gotten any faster if I would have driven to pick it up myself.
Sears would come close for me $$,but would be feb. 6th until I would recieve it.
Anyone get the extended warranty? :confused:
Its my understanding Onecall gives 30 days to decide.

Cheech91060
02-01-2005, 07:39 AM
any comments on abe's of maine?
looking to buy soon and this is what i see:
Panasonic PT50DL54 50 Inch
Onecall : $3299
Abe's of Maine: $2189

plus abe's has a $1k package that includes stand, ups, and 3 year in home warranty.

whats the catch?

WebSpyderz
02-01-2005, 08:36 AM
any comments on abe's of maine?
Panasonic PT50DL54 50 Inch
Onecall : $3299
Abe's of Maine: $2189
whats the catch?

Just bought the exact same TV from Abe's of Maine $2388 including shipping. My comments are on the first page of this post. Excellent experience. 6 days from order to my door (that included a weekend so it was actually only 4 days)

I got mine on Jan. 13th. Only catch is that you have to pay a lot less than anywhere else :p

Phil H.
02-01-2005, 06:51 PM
I posted earlier in this thread that I was having trouble getting my Samsung from TVA.

The TV arrived yesterday, late (the shippers fault), but with the box in good shape. TV Authority called me three times yesterday to check if the TV had arrived yet.

I will buy from TV Authority again.

jojojojo57
02-03-2005, 09:39 PM
Patrick from Onecall Telephoned today to see how my TV is doing.Gosh these guys are good !!!!!!!!! :D :D :D :D :D

crazyal
02-05-2005, 08:48 PM
I was all set to order, was either going to be Abe's or OneCall. I'm on the East coast so I was leaning towards Abe's. I ended up buying from Sears, last Saturday was the last day of a 10% cash back if you use your Sears card. All the local box stores were having really good sales going at the time and I found Circuit City would sell me the Sony 55xs955 for $3100. Sears was $3699. They didn't seam too happy about both price matching plus 10% of the difference and the 10% cash back but agreed. I was able to buy the set I wanted and pick it up that day for a little cheaper than OneCall's selling with shipping price. With the cash back I'm at mail order prices from a brick and morter store. Deals can be had, just keep your eyes open.

BTW I love this set. What everyone says about the blacks is false. I just watched The Cat in The Hat and the cat couldn't get any ,ore black. I would recomend this set to anyone unless they plan on watching from extreme viewing angles.

jojojojo57
02-05-2005, 09:35 PM
All Eastcoasters should check out http://www.electronics-expo.com/xpoindex.jsp too.

All Westcoasters goto www.onecall.com

Both are great for pricematch at sears as crazyal can attest.

jojojojo57
02-06-2005, 07:39 AM
;) Be shure to check out the seller at http://resellerratings.com/
and buy from a authrozied internet dealer.

jojojojo57
02-11-2005, 10:45 PM
bump

trinirngr
02-12-2005, 11:21 AM
Anyone have experience with Electronics Expo? I'm considering buying a Sony KDF60WF655 from them as opposed to OneCall.

kfarzin
02-12-2005, 01:11 PM
From what I've heard both are pretty reputable authorized dealers for sony. I think they both have 9.0+ reseller ratings. I'm planning on get the sony kdf55wf655 and wanted to go with electronics-expo.com but they ran out of stock right now. However, since onecall here is on the westcoast they can sent it to me faster. Also you can pricematch electronics-expo.com price with onecall (if it's higher there)and they will match it. You can't go wrong with either one I think.

jojojojo57
02-12-2005, 01:52 PM
cut from washington newspaper;jo

Anyone shopping for home electronics toys like DVD players or camcorders knows the retail competition is fierce.
Tom Sowa The Spokesman-Review Staff writer

Big dealers like Circuit City, Best Buy and even Radio Shack are looking for any advantage to lure customers into their stores.

Shoppers now confront massive displays, flashy promos and loud music that hawk the latest in consumer electronics merchandise.

The online home-electronics market has its own version of that competition; it may not be as gaudy, but it's just as intense.

Online shoppers confront a whole different pitch, and mostly from different companies than those in the retail electronics business.

Web sites for companies like J&R Music, AbT Electronics and others often feature 20 or 30 products per page. Their highly graphic click-through menus, pricing options and customized shopping carts create an online candy store for gadget hounds.

Companies that are doing well in the online market, like Spokane's One Call.com, have learned a few lessons about e-commerce and marketing.

To tweak a common refrain, they keep it simple but not stupid.

Combining loads of pictures and graphics with easy-to-follow menu choices, One Call has adopted a successful e-commerce model: help shoppers get as much information as they need without being intrusive or pesky.

One Call is the online division of Huppin's Photo, Hi-Fi and Video, the established, privately owned retail store in downtown Spokane.

Since its launch in 1994, One Call has easily become Spokane's most successful e-commerce Web site. It concentrates on quality video and audio equipment, especially newer products.

"We've doubled our business at One Call every three years," said Huppin's president Murray Huppin.

Huppin, who started One Call with modest expectations, has come to view the online site as a major way to reach customers nationwide.

"You need to find a way to personalize an impersonal shopping experience."

After a sales slump following Sept. 11, business has picked up on One Call. Huppin said the site generates about 300 online sales per day, but he declined to reveal total revenue for either One Call or Huppin's Photo.

More than 80 percent of One Call's purchases come from residents in California, New York and Texas. Like other e-commerce sites, One Call doesn't charge sales tax, except for purchases by Washington residents.

Even that small drawback didn't stop Spokane Valley resident Mike Winebarger from shopping at One Call recently.

Winebarger, a laid off Kaiser Trentwood worker, was shopping for a high-end woofer for his home stereo. He found the model he wanted through One Call, then bought it for $550.

He knew One Call was associated with Huppin's and he figured he could trust a company basically across town.

Winebarger isn't too unlike most online home-electronics consumers. He'll shop for good deals on items in the modest to mid-priced range. When he covets something more expensive, he prefers to make an in-store purchase.

Even after his pleasant One Call experience, Winebarger ended up buying a high-end TV from one of Huppins' competitors, a chain retailer on North Division.

"I don't like going to the Huppin's store. It's small. I'd prefer a larger place, with plenty of parking," Winebarger said.

Though no organization tracks total sales by e-commerce companies, the home electronics industry is big business. Total U.S. sales of home video systems, cameras and audio systems totaled $24.4 billion in 2000, the most recent year for which statistics are available.'

By some industry measures, One Call is in the top 10 among consumer-electronics sites in terms of annual sales. It's one of the top-rated home-electronics sites at BizRate, a popular Web survey company.

In the past year, as the dot-com crash took effect, many similar sites offering comparable products fell by the wayside.

Oregon Camera, a Portland-based company with a long history, was sold to national chain RitzCameras.com.

And 800.com, also based in Portland, folded in the tech slump, with Circuit City buying its customer lists.

The survivors, said Huppin, are companies that already had a retail store, or started as mail-order operations, like Crutchfield.com, an East Coast electronics retailer.

When One Call was launched in 1994, company owners tried to downplay the online site's existence. At the time, the logic was that online shopping could erode the retail store's sales.

By 1998, the opposite had occurred. The retail store enjoyed continued revenue growth, while One Call boomed and prospered.

Today, in fact, One Call generates about 80 percent of total sales for the company, with the retail store only accounting for 20 percent, said Huppin.

Each operation has a different sales team, but accountants and a few administrative positions are shared.

One key difference is that the 17 sales and customer service reps for One Call share a team bonus system. The incentive is toward sales without creating a system that pits one rep against another in the office.

The retail store, which employs about 20 sales people, uses incentives that allow for individual performance bonuses.

The One Call staff has its own office on the fourth floor of the U.S. Bank Building, a block away from Huppins' downtown store on West Main.

One Call stays open 360 days a year, offering live phone help from 6 a.m. to 8 p.m. Monday-Friday and from 7 a.m. to 6 p.m. weekends.

Each day, One Call's sales agents either process completed orders or answer phone questions from customers.

Huppin said he had to be careful not to lose sight of the company's chief audience -- mostly male customers who love their home gear and are willing to spend for the newest gizmos.

At one time, One Call considered adding laptops and personal digital assistants or MP3 players. Huppin held back, realizing that one of the company's strengths was its core focus on high-quality camcorders, digital cameras, home-theater systems, DVDs and audio gear.

Price is important, but it's not the main feature that wins customer loyalty, said Huppin.

"In fact, we don't offer the lowest prices on some items. We try to compete on service and customer satisfaction."

Like other successful e-commerce companies, One Call gives shoppers quick access to someone who can help with shopping decisions. Each page on the Web site showcases an 800 number; if someone calls it, they reach a real person, not a recording or automated system.

Huppin and his One Call staff agree that the e-commerce site does best by not trying to be too fancy.

At one time, One Call thought about adding an online build-your-home-theater feature.

"We didn't have the technology available five years ago to offer that feature," said Huppin. Now he's not sure customers really need it anyway.

Like other online retailers, One Call also tried placing banner advertisements on other Web sites. Those ads didn't generate significant sales, he said.

Huppin is not interested in adding bells and whistles that try to determine what online customers want based on past visits to the One Call site.

He's visited sites like Amazon.com that offer pop-up messages like: "Hello, Murray Huppin, welcome back. We think you'd be interested in the following new items."

Said Huppin: "I don't think that experience is personalized. To me it's creepy."

Shoppers at One Call see the same pages and information, whether they are first-time visitors or veterans, said David Keith, information technology manager for One Call.

"We've worked very hard on building our own (Web) system," said Keith. "Our site is very dynamic, and we're constantly modifying it on the back end.

"One thing we've learned is that users really like how easy it is to find information about products."

Business writer Tom Sowa can be reached at (509) 459-5492 or by e-mail at toms@spokesman.com.

http://www.spokesmanreview.com/news-story.asp?date=060202&ID=s1157326&cat=section.business

jojojojo57
02-12-2005, 03:22 PM
I really did my homework before I bought from these folks, Onecall aka Huppins hifi and camera is located in a beautiful part of downtown spokane washington near the riverfront,This is a Upscale area and Huppins in a upscale store,they have been in business for Years and Years and always rate very High at reseller ratings, I really dont work for them, Just really impressed, sincerley jo

Click on a map and see the video

http://downtown.spokane.net/downtownspokane/Directory_Map.aspx?subType=Electronics_Music_Camer as

tikipirate
02-15-2005, 09:39 PM
I recently purchased a Sony KDF-42WE655 from Crutchfield. The price was a very competitive $2249. (At all the 'pricefinder-type' websites the Crutchfield price shows up as $2499, because you only get to see the discount after adding the item to your cart on the Crutchfield website.)

This price was a few hundred dollars higher than the cheapest of the NY/NJ websites, but those businesses looked too skeevy to deal with. If I have a real beef, I can drive to Charlottesville, VA and pound on a desk. Might not want to do that in a pier warehouse in Brooklyn.

After a minor hassle with billing (had to add my shipping address to my credit card account) I received a call from Eagle Global Logistics arranging a time for delivery. They were here exactly when promised, carried the TV up a flight of rickety wooden stairs, set it up, and took away the packaging.

Soooo... The TV was $150 less than Best Buy's sale price, I paid no sales tax, and it was expertly delivered for only $19. Hard to beat, especially when you weigh in the cost/schedule/performance risk you may introduce to get the absolute rock bottom price from other vendors.

clarkboy
02-18-2005, 01:47 PM
Anyone have experience with Electronics Expo? I'm considering buying a Sony KDF60WF655 from them as opposed to OneCall.

I ordered that very same TV from Electronics Expo early last month. Paid 2373 and 225 for shipping. I placed my order on Sat and received my TV that next Friday. I received tracking info. once my order was shipped and didn't have any problems. When the TV arrived the driver from the shipping company called to let me know he was outside and they even brought it upstairs for me. The box the TV was in was received in perfect condition not one little dent in the box. I did everything online involving the purchase and they didn’t have anybody calling me back trying to sell me extra merchandise. I would recommend this dealer to anyone in the market of a new TV. Hope this helps.

ANV
02-18-2005, 06:39 PM
If you've recently purchased a TV online, I'd appreciate you letting me know of your experience. I've thoroughly read the pro's and con's thread, and now I'd like personal experiences. In particular, please list what web store you used.

Thanks!

Purchased a Toshiba 57H84 at Amazon.com for $1560, including shipping. It arrived in flawless condition about 10 days later from the East Coast. Eagle shipping took great care to unpack, carry upstairs, wait for it to work, hauled away the packing materials, before I signed anything.

I have a Cox STB connected via component cables (including audio cables), with a co-ax digital cable to the pre/pro unit. A Pioneer Elite 45A is connected via s-video for now.

I can't say enough about this set-up. Even my wife admits the SD signals look better than on her HD Mit 55313. And I'm REALLY surprised at the PQ with just s-video from the DVD.

Another thing this particular set has going for is something call WOW! SRS sound. It takes a stereo signal and processes it into a faux surround sound that makes the sound stage actually wider, while focusing the dialog in the center.

You should be sitting in a sweet spot to get the full effect and the surround is more like from the sides and subtle, but you can clearly here a car move across the front speakers. I have DefTech towers on each side (18" from the display) and SRS somehow tricks my ears into thinking the sound is coming from them. It's amazing, and convenient if you don't want to turn on your audio system just to watch regular programming.

Only down side is the cheezy silver plastic bezel. But with indirect lighting behind the tower speakers, the silver turns dark enough not to matter when watching at night.

52hm84man
02-19-2005, 10:24 AM
I just bought a 52hm84 off of savinglots.com, but it was an ebay auction. I filled everything out, and they sent me an invoice through email. I checked their status feature daily, and it kept saying 'order processed, awaiting tracking number from delivery service', so after a week of that, I looked at my invoice, and noticed under phone number, it said "paypal", why? I don't know, I obviously didn't put it their. So I emailed them and they sent me a reply saying "We need your phone number so we can ship your TV". :mad: Yeah, I was pissed. So what the freak were you guys doing for a week ? Sitting on my order? Sheesh. Stay away.

Eric_V
02-23-2005, 06:33 PM
Crutchfield
----------------

Ordered my Samsung LTN406W 40" LCD, Onkyto TX-SR702 receiver, and Polk RM6900 surround sound speaker system with two add'l RM6801 satellites, and 3 pairs of Polk SA-2 speaker stands, plus MC speaker wire from Crutchfield.

Talk about a pleasant experience! Their customer support treat you like friends. They KNOW how to make you feel valued. There's never any attitude, and you can ask all the questions you want.

All merchandise they had in stock shipped out on time and arrived on time. The TV was delivered by Eagle Freight and they were very conscientious and friendly. They were supposed to have two guys to bring the TV into the house and there was only one guy. Since my wife was the only one home, he got a cart and brought it in himself. The box had a drop sensor which he showed my wife to indicate that it hadn't been dropped or tilted. My wife saw a medium sized tear in the cardboard and demanded that the box be opened before signing the delivery sheet. The Eagle Freight driver didn't have an attitude at all. Actually, he agreed with her and said, if it were him, he'd check inside too. Class act. Makes sense that Crutchfield uses them.

My speaker stands were on backorder. When the expected date was pushed back, I got an email from Crutchfield that same day. When it got pushed back again, I got another email. I decided not to wait any longer and Crutchfield kindly cancelled the order. They never charged my credit card.

If 5-star service, worry-free, hassle-free, and ATTITUDE-FREE customer service mean more to you than the bottom line price, then you want Crutchfield.

dbuys.com
------------

I wanted to get a Denon DVD-1910 but Crutchfield had them on backorder and I didn't want to wait. So as much as didn't want to order from another online retailer, I saw that dbuys.com had it in stock and they also had very good feedback ratings.

Although their website had a "sorry no picture" for that particular model, I knew it what it looked liked and that I wanted it. Their price was about $29 less than Crutchfield which I had to admit was nice. But how would the experience be?

The online ordering process wasn't as "sweet" as Crutchfield, but it was decent and all went smoothly. I asked for overnight shipping because their website says, "leaves warehouse in 1-2 business days." So I figured that if it didn't leave until after 2 business days, at least I'd have it in 3 days.

After placing the order, I didn't receive a confirmation email although upon double-checking my computer receipt which I printed out, my email address was correct. (I don't have a spam folder). So I called dbuys.com. I went through the usual "press 1", "press 3" routine and then got customer service. Didn't take long. The gentleman was courteous and reassured me that they got my order. He said since it was in stock, that if they could they'd try to ship it out that day. (Nice touch.) Well needless to say I got my DVD player overnight!! Kudos to dbuys.com for the fast shipping. They're not the Cadillac ride that Crutchfield is, but they're pretty good.

I will post an update if I run into any issues with the equipment and/or customer service.

Regards,
Eric

jojojojo57
02-24-2005, 02:31 PM
Thanks JoJoJoJo57 for the pictures, they are worth a thousand words and more. I've been leary about purchasing online up to now, but seeing is believing and Saturday I placed my order for a Sony KDF-55XS955 from OneCall.com

My first impressions dealing with them have been excellent. Patrick took my order, did not hard sell me on any accessories or service plans, and indicated that my order would arrive quickly as in 3 to 5 days.

Price was as listed, I enquired about the white glove service, which due to an additional $250, he discouraged me from taking.

Only dissappointment thus far was that Patrick indicated that the sale would be processed on Sunday and that I would be able to see status that afternoon. Called and got Ralph who indicated that the person who normally processes weekend orders was out on Sunday. Hopefully it won't delay the process. Since my birthday is on Wednesday, I'm hoping to get out of work early and have the HDTV experience I've waited 21 years for. I know I was bugging my local dealers about HD sets way back in 1984 right after HD had been announced and before standards discussions had even been started.

I'll post my experience with OneCall as it evolves here, but so far so good.


When Onecall inquired How My TV is Doing, I told them I refered N3xt ,They Thanked me,Well today I recieved a check from Onecall for refering someone.
WOW these folks are The BEST. :D :D :D Thanks n3xt I guess you must have also told them I refered you.jojo

marcs23
02-25-2005, 02:41 AM
If you've recently purchased a TV online, I'd appreciate you letting me know of your experience. I've thoroughly read the pro's and con's thread, and now I'd like personal experiences. In particular, please list what web store you used.

Thanks!

Interesting post...although we purchased our SONY KDF-50WF655 at Circuit City locally, I've been checking online for an ONKYO TX-LR552 receiver and found it at a great price at B&H Photo Video...but frankly, I’m leery.

jojojojo57
03-02-2005, 06:56 PM
Kfarzin ! Did it arrive ? Are you tracking it?hope all go`s well. jo ;)

cmcffpm
03-03-2005, 12:17 AM
I decided on a sony 42 rplcd and found a great price on line through Authorized Electronics. After placing the order I received an email asking me to call. They informed me that in order to properly insure the tv they would have to charge another $125. I felt I was being baited and switched by the way the rep spoke to me. I cancelled my order and ended up buying the tv from a local retailer for about $150 over the original on line price including tax. I think I will leave future on line purchases for smaller items.

kfarzin
03-03-2005, 12:39 AM
jo,

I've scheduled it to be delivered Thursday. Arrived in Fontana on Wed. I can't wait for it to arrive.

retorq
03-03-2005, 11:12 AM
We got our 52 inch Sony HDTV from Inoax.com, they are located in New York, we're in AZ. We figured it was going to take forever to get here. We ordered, there were problems with the creidt card, apparently when we got our tax refund check and went hog wild buying everything we could get our mitts on they allowed it but when a purchase for a $1700 TV went thru Bank of America stopped the card, go figure. Once that was done it took a day to process the order, and it shipped the following day. Side note here, the initial issue happened over the weekend so it took a little longer to get everything done with the time difference and what not. We got a call like two days later from a company in Vegas wanting to know when we were picking it up?! WHAT THE HELL?! A few minutes on hold and it was all cleared up, apparently the person calling was new and got us confused with someone else, no biggie. They were to be at my house the next day between 1 and 5. The delivery guy was there at 1:05, he helped me push it into the living room, and that was it, I took it from there. If you look in EBIZ or EBIZRATE what ever that site is Inoax.com has some horrible feedback but I had no problems. The sales guy did try to sell me cables and stuff like that when I called to confirm but I expected it, others make a huge deal about it. All in all it was a very smooth transaction. A++ :D

kfarzin
03-04-2005, 12:17 AM
Well got my KDF55WF655 delivered today from onecall.com. The fedex guy even brought it in, unpacked it, and we set on it's stand. He didn't want anything put I did give him a tip. Turned the set on and it's awesome. So far have played dvd's and regular directv service. I'm getting a new dish installed by dtv on sat to get the hd stuff. But the picture so far is awesome. I'm so happy that I went with sony. Can't wait to see the HD picture. Onecall did an awesome job. Box was in perfect condition when it arrived. Not one ding. This is the best purchase I've made so far. I saved almost $900 by not buying from CC or BB. I would highly recommend them if anyone needs to pick up a hdtv.

Tripper
03-07-2005, 09:03 AM
About three weeks ago ordered a Samsung 5674 from Digital1234.com. I've been tracking prices with PriceGrabber and D1234 was consistently either the low, or one of the lowest prices. I had ordered some cables from them earlier and was pleased with the transaction. Also had same day response to email questions regarding shipping of a DLP. Ratings at PriceGrabber are also strong. Placed the order on a Thursday, and received the set the next Tuesday in Texas. The box was perfect, not a ding on it. The set has worked flawlessly since set up, absolutely awesome. Highly recommend Digital1234 for price, customer service (emails), and quality delivery. Could not be happier. Saved over $700 from best brick and mortar pricing I could find. :D

JoeyG
03-08-2005, 07:09 AM
Hi,
I've seen this set twice, none of my local stores carry it. It looked great to me but the price was holding me back. Then, I found the bizrate.com and pricegrabber ratings so I think it's affordable now.
What did you end up paying? Warranty?
What made you decide on this set?
What stand did you buy?
What are you using for Hi-Def, satellite or cable?
Stay in touch, I'm set up for private messages. I'll probably buy in a couple months, we've got to replace carpet and paint the great room first. No sense having a new set sitting there while this is going on. Let me know if living with it is as good as you thought it would be.

rrr
03-10-2005, 08:57 AM
I ordered a 61" JVC HDILA from PCUNIVERSE. They had the set before anyone else, had the best prices, delivered fast (faster than they promised), and were there for me when I had an issue. I'd buy there again.

n6ax
03-10-2005, 02:42 PM
Bought my KDF55XS955 from VANN'S in Montana. They are a Sony authorized dealer. They offered the unit with free shipping (obviously folded into the price) and with a Sony DVD recorder as a package deal.

The items arrived within 4 days, the TV was operable but had been subjected to a "shock" by the shipping company and actually had a crack in the plastic near the left speaker mount.

I shipped the TV back, they shipped another concurrently, the replacement TV arrived in perfect order.

Vann's is very easy to work with on the phone, Jennifer went above and beyond the call to make the situation right, and I will be doing business with them in the future and recommend Vann's to others.

radimaging
03-15-2005, 04:16 PM
Well, I finally broke down and bought one also (60xs800). I was all set to buy online, and then thought about the local AV guy who installs equipment around the neighborhood. He was able to match the online price, plus 4 guys carried it upstairs and hooked it up. Sure, I ended up rewiring the room and spending more money, but what the heck. Here's a pic:

http://img.photobucket.com/albums/v732/ixthys/LCDTV.jpg

radimaging
03-15-2005, 06:54 PM
woops.....I mean 60vs810

Cass
03-15-2005, 06:56 PM
radimaging, CONGRATS!! Great TV Great Pic!

Would you mind sharing it on the photo gallery?

http://www.highdefforum.com/gallery/index.php

mightymike
03-16-2005, 11:50 AM
I have gotten alot of things (some major, some minor) online and overall I've had pretty good experences.
Crutchfield used to be my major squeeze but after 9-11 they changed their policy and would'nt accept Canadian credit cards shipping to U.S. addresses or UPS drops anymore, I called and tried to get them to rethink this policy and they did but the whole process for ordering was now very different and I only had one frist born to give them. They were great to deal with though.
Made one major purchase (over 4 grand, can.) with Sounddistributors.com, had the goods stolen while they were in the trucking Co's. possession, in Spokane, Wa. and Eric, the contact guy/owner of souddistributors, helped get that one fixed and new goods on the way in about a week.
Made another fairly major purchase from soundpros.com(2 grand, can.) unit died after about 8 months, they told me to send it to them, they called about 5 days later and told me they would send me a brand new one which they did, only cost for this was time, no money.
Like I said, all my major purchases have be pretty good experences, I've had some small problems with online stuff but overall I feel good about them. As with any purchase, online or not, I think you have to communicate with the company, get a feel for them and when you feel satisfied with that, you go for it.
I'am sure that most of us have had some bad ones in our own town.

mightymike
03-16-2005, 11:54 AM
OH, YA. That is one Awesome looking Hitachi, radimaging!

radimaging
03-16-2005, 07:18 PM
Thanks guys!

Nope, don't mind sharing the pic at all!

dxjnorto
03-19-2005, 11:08 PM
I had great luck with TVAuthority. They used Sekoworldwide.com to fly my Epson LS47P2 LCD rear projection TV to my community, then a local delivery guy brought it over in the evening the day before the scheduled delivery. I had expected them to truck it up I-15, so it was a nice soft touch. My box looked just as good as jojojojo's.

jojojojo57
03-20-2005, 12:51 PM
http://tourmap.com/img/spk_5.gif

sicminded
03-22-2005, 11:00 AM
Hi, Im new here.

Just wanted to share my SUCCESS with Onecall.com;

TV came in 2 days delivered to my door. The site is secure and easy to use. I'm very happy with their service. No sales tax either.

:D

A friend told me about them, said I'd save money. And Boy oh Boy, I saved over $700 and got free shipping on my Samsung 50" DLP. I went to Circuit City to see what one looked like, felt sorta bad (for a brief second) when I told the salesman i wasnt interested.

iserum
04-01-2005, 07:05 PM
i bought my 55 inch grand wega from circuit city i paid $2500 for it, and good discount on Sony stand the main reason to buy it at store is extended warranty, i had better luck with CC on warranty before, it looks like people have good luck with online purchace of big ticket item, i have good luck with crutchfiled also i could've bought it from crutchfield but there price was $3300. with free shipping.

Steve A
04-04-2005, 10:56 PM
I paid about $2550 for my KDF50WE655 from Circuit City. How did you manage getting the 55" for so little? I found the Circuit City experience to be strange to say the least. The KDF50WE655 was $2999 but they matched Tweeters price to $2699 and then took off a little less. Day later (Sunday), it was reduced to $2699 so they credited me another 5%-the reason I can't even remember. My purchase was on a 24 month no interest promotion.

The next week, the price of my TV was advertised for $2999 with a $300 gift card! And, a week ago they were advertising it for $2699 with 48 months equal payments (including the full amount of interest spread out over the four years!!!). Aaargh!

jiggy
04-05-2005, 12:44 PM
Received my panny 50 dlp on friday from TVAuthority for 2795$ including 3 year lamp replacement plan, no tax, no shipping charge...tv looks fantastic no problems with it. Also just bought the harmony remote and other than a few times that it doesnt immiediatelt turn on the right componnent the first time, it corrects itself after...everything is working very well

spotlight
04-05-2005, 02:15 PM
a good place to go to read reviews on e retailers is resellerratings.com

Wolvereen
04-06-2005, 07:37 AM
I have an interesting story about my purchase from Overstock.com. They were fantastic, very helpful customer service. The problem was with BEKINS who was used to deliver the set. Their subsidiary for home delivery has me irritated to the point of no return. I am mos t likely going to cancel my order because of them.

They were supposed to deliver my set last wednesday by 10AM, but didn't. They resceduled for Saturday AM, and never showed up or called. Monday they said they'd call me back to setup a delivery window, and never did. I finally got ahold of them Tuesday and was told the delivery would happen that day, but they could give me a window. I explained I would be available ALL day except for 3-4PM because of a tax appointment. The woman said she would make sure to note that. So what time to the drivers call me, RIGHT at 3PM as I am going into my appointment. They said they cannot deliver later that day at all. I call their manager and trying to retain as much calm as I could, lit into him. He said that I should have been available and that his delivery men can not accomidate my meetings! I let him know that if they hadn't blown me off multiple times already, this wouldn't be a problem!! Last he said, they "MIGHT" be able to deliver my set Saturday.

I called Overstock.com and they were awesome. A supervisor has actually been calling me to check up on things. At this point though, I am cancelling my order (unless it is delieverd in the next day or two). I can only take so much before I give up.

Upside, Overstock.com rocks.
Downside, avoid BEKINS moving or ANY related company at ALL costs!!

Seth

Wolvereen
04-06-2005, 10:30 AM
An update if anyone cares...

They now want to deliver the set NEXT wednesday a full 2 weeks after the initial delivery date. No apologies what-so-ever. I am buying elsewhere!

Overstock is refunding me 100% though, so at least thats good. Its sucks though because it's liek waiting for Christmas and it keeps getting pushed back.

The REALLY suck part is that I don't know if the VOOM installation deal will still be available by the time I finally get the set!!

jojojojo57
04-07-2005, 04:36 PM
I purchaced a stand 2 weeks ago from amazon(thanks hd forum).
It came broken .I emailed amazon and ups they picked it up the next day and sent out another one the same day ,the new one is perfect. Very good service from both amazon and UPS ,Amazon responded with 3 emails and sent the UPS guy back with a return label. Excellent Service !!! :yippee: :yippee:

whoodoggie
04-13-2005, 12:17 PM
I am not sure if they will be happy that I mentioned this, and your results may vary......

I have been reading what seems like millions of user reviews and pro reviews on the Sony KDF55WF655 and settled on it for my living room. I had heard a lot of good things about Onecall.com for a long time and decided to risk a scary freight delivery from Tacoma to Chicago. In any case, the best deal that Onecall has was $2970 delivered, which was still several hundred cheaper than the B&M's when you figure the tax and all that in. I was ready to pull the trigger and found another Authorized Sony dealer (Electronics-expo.com) had it for $2553 delivered. I emailed Onecall and they said they would not match it because EE did not appear on the list of vendors that they would price match. So the next day I called and talked to one the sales guys and he said the same thing, but I still pleaded my case with him and he went and talked to his boss and they decided to do it. So, bottom line is, I got the KDF55 with the 5 year warranty and delivery for $2888. It just showed up yesterday. They put it on ABF which wound up taking a week to deliver (FedEx says 3 days), but it looked great and there were no dings or anything on the box and it was well packed on a skid and banded several times. They way I figure it, I saved about $1000 over BB or CC. So it worked out for me. Good luck!

Cybert
04-17-2005, 01:15 AM
I buy all of my high-tech gear online because the prices are so much better (even with shipping).

That all changed yesterday, however. Last week I was planning to buy a Mitsubishi 52525 high-def TV from an online retailer for about $2600.00. The local Best Buy had the set for 2700.00 (+ tax) so I figured I would be getting a pretty good deal.

Last night I decided to take one more look at the set, and to my surprise Best Buy had it on sale for $2600.00. PLUS, there was a $500.00 rebate, effectively bringing the price down to $2100.00. While I was standing there feeling lucky, four adults came in and started complaining that they had seen this same set for $1999.00 a few days earlier. (Probably a mistake.) I jokingly chimed in that I had seen that price, too. The salesman headed off to check on a few things and when he came back he announced, "We have three of these in the warehouse. You both can have them for $1999.99." We both said, "Hell, yes!"

We tend to have the TV on for at least 16 hours a day, so I picked up Best Buy's EXCELLENT service plan. They will replace our bulbs for free for the next four years. And if they have to come out more than four times they will bring us a new TV!

Shopping local was definitely the best way to go in this case!

johnjohn
05-02-2005, 10:19 PM
I recently purchased a toshiba 46 in hdtv from buydig.com.Manna.com took care of shipping. Everything went as planned. I would definitely buy from them again.

Machster
05-04-2005, 10:11 PM
Hello!
Wow..my first post! I just received my 70" sony xbr from fotoconnection.com. I was extremely apprehensive about spending $4895 on a tv set, having it shipped to california from NY, but I have to honestly say it was quite the pleasant experience. of course, they try to get you to but extras..but not to the point of being over aggresive. They followed through with everything they said they would, and even shipped out a new hdmi cable immediatly, as they sent the wrong one. I figured I saved at least 2k on the deal. Tomorrow will be the big day. BTW..the box was pristine, they opened it in my driveway, and it is perfect. I may be one of the lucky few who had a nice experience. I will follow up manada!

Tim Wynne
05-11-2005, 04:34 PM
I bought my Toshiba 52hm94 dlp set and stand two months ago from BuyDig.com and it was also shipped by manna .com and I can say only good things about how they both handled my order,I would use them again for sure. The toshiba dlp is more outstanding than I expected,I feel there is no better dlp out there,even the regular sat signal without Hd is pretty good.And outstanding picture from the roof antenna in HD.

Rogerman
05-13-2005, 01:27 PM
Hi, sorry if this has been posted earlier on this thread. Has anyone checked out www.resellerratings.com ? It gives people's responses to online merchants.
However, my May 2005 purchase from ecost.com was a good one. TV arrived overnight as promised and in perfect shape. Yet customer ratings at ecost was not too good. I think the store tries to sell just too much at one time. Still I was able to get through by phone to customer support without any unduly long wait times...
Also, the store review in terms of stars while searching on cnet shopper or yahoo shopping, is a useful guide to use.
Roger

ceeceecind3098
05-14-2005, 12:02 PM
I have recently Bought A Mitsubishi 48 in. HDTV from Good Guys Had to talk to them A few times they give me all the answers I needed And sent verry nice delivery people out to Deliver and set up I had to have them in once more and they were willing to send them out again to look at it and fix the problem I am verry happy with them and would definately shop there again Verry helpfull they are :)

ceeceecind3098
05-14-2005, 12:11 PM
[QUOTE=ceeceecind3098]I have recently Bought A Mitsubishi 48 in. HDTV from Good Guys Paid Cash for it. Had to talk to them A few times they give me all the answers I needed And sent verry nice delivery people out to Deliver and set up I had to have them in once more and they were willing to send them out again to look at it and fix the problem I am verry happy with them and would definately shop there again This is the second time I have bought there and both times have been good Verry helpfull they are

Cle. Plasma
05-15-2005, 02:25 PM
There is no need to worry about shipping these days. Most companies, incuding myself use freight lines. However from time to time FedX and even UPS are used. They know whats in the box and trust me they do not what to be liable. If something looks damaged, dents in box or tears rufuse it. A client does not have to except it, once you sign it, it is yours though for a few days. Internal damage usually has a 48 hour report policy. In the event something like this does happen stay calm. Yes a client just spent alot of money but it is covered under insurance.

Here is the tricky part though. A person has to be dealing with a goog company to start with. My policies are like above and the items I ship are usally worth twice the price as a Rear Projection based TV. Have never had a problem yet, in fact it is pretty rare these days.(shiiping damage) However it does happen.

Just though the people here who were going to order on line would like to know. Oh one more word of causion make sure you are dealing with a autherized reseller. Make sure the product you are buying can be sold through the internet. There are items I can sell through the internet but guesss what if the maker of the item finds out there is no warranty!! That is why I run information site. I have no restrictions doing it this way. :thumbsup:

Hope this was helpful to all who are about to buy through the internet!

RX8
05-16-2005, 08:25 PM
So far so good. Ordered a Samsung 5085 from OneCall over the phone yesterday. Got it for 2470 and some change. Just received a email saying it has been picked up at origin. The salesperson on the phone order was very helpful and it was refreshing to get a human being on the other end right away.
Projected delivery is 24 May. Not sure if this is just the high estimate but still fine with me for the price and good service if it works out like everyone else that bought from OneCall. The price was one of the cheapest i found including those shady NY outfits(one hungup on me when i asked a couple of questions) and they have 18 month zero interest no payment instant financing with no early payoff penalty. Works out perfect for me because i can pay it off in a few months and not worry about penalties and in the mean time no interest. I think that is good through the 23rd. Unfortunately the tv appears to be back over 3K now as I caught the weekend special but if anyone is interested maybe you can call and beg and they might honor the price. I know they had about 20 items on that weekend special so maybe they will have another one.

MrRook
05-18-2005, 03:01 PM
Where do I begin? I had read various reviews and it seemed that Electrodiscounts received generally high ratings. They also listed one of the lower prices for a Sony 42" HD TV and noted that it was in stock. So I placed my order. The first thing that raised a suspicion was that they debited my credit card account immediately. I believe this to be illegal as they are not supposed to do this until the product ships. The next day I received an e mail from a sales rep saying that they were "eager to ship" the TV, but needed me to call them immediately to confirm my shipping information. This was a ruse and an attempt to talk me into purchasing a service agreement and other accessories. I told them all I wanted was for them to give me an airbill number. He said that usually happens within 48 hours. Twelve days and many, many phone calls and e mails later, I ended up cancelling the order. I am amazed this company stays in business operating the way they do. They engage in deceptive business practices and will continually lie about when they will ship. I have no doubt that any good reviews that appear here were generated by an insider. In summary, beware of doing business with Electrodiscounts. Pay more and go elsewhere.

toenail
05-31-2005, 04:30 PM
Another vote for Onecall. Ordered late on a Saturday over the net, had it that Thursday. Excellent price, excellent shipping time and excellent customer service. Spoke to a rep personally and had all questions answered and fears put to rest. Paid $2293 all inclusive for Toshiba 52HM94. Was able to intercept at local freight carrier to pick it up at my convenience and missed no time from work. A++++++++

WolfpackRon
06-11-2005, 08:29 PM
I ordered a Samsung HL-R5067W HDTV television from FotoConnection.com on 5/12/2005 and this Internet reseller is absolutely terrible. I thought I had ordered camera memory from them with good results. I was mistaken. Their reseller rating lifetime rating was listed as 2.12 out of 10. A more recent rating was 1.87. I was told the TV was in stock and I could have the TV in two weeks. My credit card was charged. I was then told the TV was shipped on 5/18/2005. I was then told it was shipped on 5/27/2005. I was told the trucking company broke the screen. I was told the sub $2000 price was for the HL-P5067W not the HL-R5067W, even though my paper work and the on-line ad stated HL-R5067W. I did finally receive a credit back to my credit card on 6/10/2005. Now they are saying that they are having trouble getting this product in stock. I guess I know why their reseller rating is so low. Duh on my part. WolfpackRon.

rikmeister
06-12-2005, 01:33 AM
actually do send the product. watch ecost too they have daily sales on them. but you must join the platinum club to get the countdown price .

gandalf44
06-13-2005, 06:17 AM
Purchased a Samsung HLR-5067W DLP TV from Abes of Maine. Price was $1,999 plus $199 shipping. Took about 2 weeks to arrive. If you order from them expect a phone call where they try to sell you cables, extended service contract, and other options.

Television arrived in excellent condition.

Rubanto
06-13-2005, 06:45 AM
I just purchased a Panasonic TH42PX50U from them and paid $2,700 (including shipping). When I ordered they said they had a 2 week backorder which was fine with me because I was in the middle of construction on my house and I would not need be able to use the tv right away anyhow. About 5 days later I received a confirmation that the tv was in transit. I met the trucking company out the day of delivery and unfortunately they sent TH42PD50U. I declined the shipment and called PCConnection. The CSR apologized and said there must have been an error in the warehouse. She said it was still going to be another week before the tv shipped because they were still on backorder. To my surprise they somehow ended up shipping a tv that day from another location. I am scheduled to have that tv delivered today.

My experience so far with PCConnection has been a good one. Now I am just hoping the box comes today undamaged. I will update once the tv arrives.

rikmeister
06-13-2005, 10:10 PM
what a great deal i got. and i got 18 months interest free on top of it. 1957.00 for the tv. i went to the warehouse and picked it up so i saved another 200.00 plus but had to pay nj sales tax but that was not too bad. 117.00 . no hard sell on anything. great place even helped me load it. I would recommend them to anyone. and they will price match any sets from an authorized dealer too. I would have taken the 60 inch but alas it would not fix in the mountaineer. but i think the 55 will be just fine and i saved another 300.00.

JoeyG
06-21-2005, 05:56 PM
So, I'm ready to order, I've checked out the ratings and Digital1234.com has the best price and good ratings. One negative is no phone # and all communications are by e-mail. This is mentioned by quite a few people who have left comments at the review sites, even though they are rated well. So, I send an e-mail with a question about shipping. No reply.

I send another. Nothing. I send several more to different depts. explaining I'm ready to buy but want to hear from them first, about different delivery options and to make sure they exist and actually answer e-mail.

Nothing.

Four weeks, 5 e-mails stating I'm ready to buy and no response. How bad would they be AFTER they had my $?

Not a good recomendation, huh?

camelot
06-22-2005, 08:33 PM
Well, im in need of a new TV, so ive taken a chance and ordered a refurb Toshiba 46HM84 from savinglots.com using ebay. Paid $1449 inc shipping and an extra $150 for the 4 year Repairmaster warranty. Ordered it yesterday using paypal, for some reason paypal is sending all payments as "unverified addresses" and savinglots sent me my order confirm saying there would be a 10 day hold for non confirmed addresses.

Late today they email me for a phone number for the delivery company and i reply back, they then call me to explain theres a problem with paypal and verification (all their orders with paypal payment were coming unverified) and they wanted to just confirm it wasnt a fraudelent order and my TV will be shipping tonight! Really friendly on the phone, no trying to sell other products or anything.

Great service so far, i'll add some comments when it arrives or if things change in the meantime. They gave me an ETA of end of next week/beginning of the week after for delivery.

crash
06-28-2005, 01:30 AM
Count me as a very satisfied customer of Onecall.com.......Ordered sony 60" and was delivered 6 days later totally perfect!!! Very nice and polite sales. Not pushy at all. And shipped it 3,000 miles :eek:
Would reccomend to anyone without hesitation. :)

daleb
06-28-2005, 09:41 AM
I've used onecall on more than one occassion. Good folks to deal with.
Not always the best prices, it pays to compare. But they will negotiate from what I understand. They've been running a retail showroom for decades, that apparently has a great rep.

JoeyG
06-28-2005, 03:31 PM
All of a sudden they are answering e-mails. I tried one more and got an answer back on shipping in 3 hours. I've sent in a couple more questions, mostly to test them out. I get answers within hours of the e-mail I send. Don't know what happened to those first couple e-mails but they are responding now.

hidefman30
06-30-2005, 10:06 AM
I purchased a 57" 16:9 HD ready Sony Tv from OneCall.com :)
I found them while searching for online dealers, and they quoted me a price on the make and model I wanted. Thier price came out to a little over $500.00 :eek: less than I would have paid, had I gone with a local retailer on the same tv. I saved about $250.00 on the price of the tv, and another $250 in state tax :) and the delivery fee! OneCall delivered my tv in about 3 to 5 days as promised. Their policy was to deliver the tv to your door only, you have to bring it inside your home, and unpack it. I tipped the driver $20 bucks and he used a pallet jack to bring the tv into my front door, and slid it into my living room. I was happy to do the unpacking and setup. I have had the set around 2+ years now, no problems! Would do business again. :yippee:

camelot
07-05-2005, 02:54 PM
TV arrived today from savinglots, they actually tried to deliver on Friday but i was out. Everything is in perfect condition, im very happy.

JoeyG
07-14-2005, 11:25 AM
So, I'm ready to order, I've checked out the ratings and Digital1234.com has the best price and good ratings. One negative is no phone # and all communications are by e-mail. This is mentioned by quite a few people who have left comments at the review sites, even though they are rated well. So, I send an e-mail with a question about shipping. No reply.

I send another. Nothing. I send several more to different depts. explaining I'm ready to buy but want to hear from them first, about different delivery options and to make sure they exist and actually answer e-mail.

Nothing.

Four weeks, 5 e-mails stating I'm ready to buy and no response. How bad would they be AFTER they had my $?

Not a good recomendation, huh?

Update!

It appears that my spam filter was blocking their replies.

I ordered a Samsung HLR 4667W on Weds, July 6th and got an on-line receipt instantly. $1857 including shipping. An e-mail from the trucking company the next day told me it was picked up. Trucking firm called Mon the 11th and scheduled delivery for Weds, the 13th. The set arrived on time and in perfect condition. I was charged for curbside delivery but the guy put it on a dolly and brought it in without being asked.The site said 5-10 business days for shipping but the trucking companies confirmation showed 3-5 business days. Not often you get more than what you pay for.

Couldn't have been a better experience and the price was the lowest. People will complain that there is no phone# to Digital1234 and they are almost right. When you get your shipping e-mail you get the 1-800 # to digital1234 with it for customer service.

I'm a believer. :yippee: :yippee: :yippee:

JJGittes
07-14-2005, 07:54 PM
Got a Sammy DLP and stand through Digital1234. I was wary, but it ended up going smoothly and I am very happy. Prompt confirmation of purchase and delivery was on time. Good price on extended warranty too. Recommended.

jpchleapas
07-17-2005, 12:33 AM
We purchased a brand new in box 60" Sony Grand Wega KDF-60WF655 on-line for $2,327.77 from Electrinics Expo in NJ on 7/6/05. I am pretty sure we got one of the last at this price. But stores advertise prices as low as 2299 or less for the same set. EE in NJ has a "brick and mortar store," and on-line buying. The shipping with Seko was only $150 to my door from NJ to MA. The 60" Sony HDTV was delivered, and carried into our house on 7/13/05. The exact same 60" Sony model is selling right now at CC, Sears for $3,599 to 3,699. We used AmEx CC so the factory warranty is doubled to 2 years for free. We are now looking for a extended plan. The box was/is perfect on delivery. I paid the guys $20 each to take it out of the box and put it on my new 58' $208 CC TV stand. The set is being hooked up this week so I will post a follow-up. I was going to drive to NY to buy the very same set. People you can save money by using Streetprices.com and bottomdollar.com price search engines. I always try to find a store that has a walk in brick store so I can go there to pick up my purchases. This time the low price and the lower shipping fee made this offer just too good to pass up. John C.

daleb
07-17-2005, 07:47 AM
That's a great deal! Sears and CC, among others, keep milking these displays for Jan. 05 prices. It must be paying off for them.
Enjoy your display, you got a good one!

Deacone
07-22-2005, 12:16 PM
Ok...Onecall is great. I called on monday, and it was delivered on Friday. Total price 2799.73. I've been searching for an LCD for atleast 3 months. Went to Circuit City, Bestbuy atleast 20 times and looked at every TV model in showroom. Narrowed it down to either Samsung DLP or Sony. Didn't like the gray sony vega's and waited for the release of the new Sonys which started with the 55 and 60 inches. I was really looking for a 46 to 50. Checked on Onecall and saw the KDFE55A20 for 2999.00. Went to Circuit City which also had it at same price. Finally, I called Monday and they had a special for 2799.73 delivered. I jumped on it right away and just waited. Freight company called me on thursday and delivered it the next day. I will recommend Onecall.com to anybody. The saving u can't beat..... :D :D

Theaterman
07-27-2005, 12:27 PM
Just got a Sony LCD 32KVM1 from lcdtvs.com. They were fast and actually had it in stock. The box did have some damage but everything seemed fine on the inside.

Finder
08-03-2005, 04:42 PM
First post! Woohoo! :D

Anyways, I'm another happy customer of Onecall. Ordered my Sony KDF-E60A20 last Thursday, and it arrived the following Tuesday. No problems at all. Couldn't be happier!

Cheers!

seanandnik
08-03-2005, 06:36 PM
A few months ago I took advantage of Best Buys 24 months no interest, no down payment, no financing charges deal and bought a Mitsubishi 55 HDTV and a Sony Dolby surround/DVD/CD/tuner sys. I am no fool and realize that if it is not paid off or if I miss a payment or pay less than minimum monthly payment I will get whacked with all the interest, but I spent $2300 total and send them $100 a month, so I feel I have it covered, why not use their money ? I hooked it up to a Comcast HD/DVR box and it is awesome! The bass is awesome and the picture is unbelievable! I try to explain it to some friends who do not have HD and it is impossible to do, they simply have to see it. I had the HD box connected with a component r/g/b cable and just changed to DVI (A/V Pure) cable and see a real big diff. Also just got a Sony DV-3100 touch screen universal remote and am still programing it but got most of the basic stuff done and it is cool. Overall really happy with Best Buy, did everything online and never had a single problem, it took 5 days and was delivered and put in my living room perfectly, next day Comcast came and I have been awed ever since.Take advantage of those deals while they're out there ! Tweeter has a Mitsubishi DLP 62 from $3900 to $2400 with no interest or payments til Jan. 07! Great deal!

dapercy
08-11-2005, 01:06 AM
Just received my JVC HD52G886 from BuyDig.com. It took 6 business days from order to delivery from NJ to AZ. Shipping was free and in-house service so I could inspect the TV before signing for shipment.

Would definitely use them again.

Rams
08-12-2005, 12:08 PM
I just got my JVC 52z575 from Etronics.com $1850 shipped. Ordered on a Friday got it on Wednesday.

m990540
08-13-2005, 10:11 AM
I used onecall.com to buy my 60inch Sony (KDF-60WF655). I called them Thursday evening and it was in my family room by Wednesday morning. They even called me a week later to see if I was satisfied with everything. Plus when you call them a real live person actually answers the phone. They are also an authorized Sony internet dealer which I guess matters for the warranty. Not to mention they sold it to me for $2800 with shipping! A far cry from Circuit City's 3500 plus tax.

cinskeep
08-29-2005, 08:53 PM
Sorry, after much research and debate, I decided against buying online. Read why here:

http://www.highdefforum.com/showthread.php?t=11469

I have to value the opinion of the local Authorized Service Technician the most. He had nothing to gain from the advice that he gave me. He does not sell any TV's at all, nor sell any warranties.

daleb
08-29-2005, 09:20 PM
Whether you buy online or in the store, it's all a matter of doing your homework.
No research, then you gamble. I've heard enough stories about folks screwed in showrooms as on the internet. And just as many success stories.
I would always look to support my local businesses first. I was riding the fence. Bought mine at an excellent retailer, but out of town.
I agreed to drop by the warehouse so they could get it in my SUV, and drive it home 150 miles. After I pointed out to the dealer I could go with a local store, or get white glove shipping if I bought it on the internet, he gave me an offer I could not refuse. (I'm sure being a prior customer helped also.)
Everybody has to work their own deal.

ikoiko
08-31-2005, 03:42 PM
Interesting post...although we purchased our SONY KDF-50WF655 at Circuit City locally, I've been checking online for an ONKYO TX-LR552 receiver and found it at a great price at B&H Photo Video...but frankly, I’m leery.

I've bought lots of high-end camera gear at B&H as well as misc electronics. Great prices and did what they said they'd do every time.
I am not afiliated with B&H in any way except as a satisfied customer.

daleb
09-01-2005, 10:51 AM
I've bought lots of high-end camera gear at B&H as well as misc electronics. Great prices and did what they said they'd do every time.
I am not afiliated with B&H in any way except as a satisfied customer.


I agree about B&H but would check for better prices at onecall.com or vanns.com among others. Have not found B&H that cheap on a/v electronics, but customer service is great.

mphxaz
09-06-2005, 01:14 PM
I just purchased a Toshiba 52HM94 DLP online in August from Buydig with no problems. Ordered on a Sunday and the set arrived in six business days on the following Monday, NJ to AZ. They used Manna Distribution Services for shipping, which provided step by step tracking to my door just like UPS or FedEx. The set arrived on the day scheduled in factory fresh condition. I opened up the box, plugged it in and everything worked great. I have to admit I was apprehensive at first, but Buydig had thousands of reviews, mostly positive from PriceGrabber, Bizrate, etc. so I took the chance. The price savings over local B&M's was significant (Over $700, plus free shipping, no sales tax!). I've been a Satisfied B&H customer for photo purchases in the past with no problems, but their prices on the Toshiba were higher than Buydig. I've also seen good user reviews for Onecall.

miamivice55
09-08-2005, 02:47 AM
Just purchased Samsung 6168 dlp 1080p through ECOLLECTDIRECT on E-BAY. Pricing was $1500+ less than Best Buys Magnolia stores and was shipped to my door in less than one week.Telephone conversations with saleman and billing department were both efficient and professional! Stand also arrived in same shipping order and was fairly priced also. :thumbsup:

miamivice55
09-08-2005, 02:56 AM
Received My Neuneo 2085 1080p Upconversion Player Within Three Days Of Ordering From Neodigits.thats Shanghai China To Boston Ma. E-mails Are Answered Very Promptly By A Staff That Is Both Courteous And Very Knowledgble.

feeth
09-09-2005, 11:05 AM
I ordered an Optoma 65" DLP from Visual Apex on a monday a few weeks ago online for $2150 shipped. I received on the following monday so 7 total days from WA state to Atlanta is very good IMO. Seems like they shipped it the same day that I ordered it.

VA ships thru DHL/Danzas. The tracking # that VA gave me was not right but the helpful people at DHL/Danzas was able to figure out the tracking # for me. I called the local DHL/Danzas office to setup delivery (not whiteglove) The lady at the local DHL/Danzas here in Atlanta was short and not very pleasent at all. Being it was not white glove delivery they only sent one person to deliver the 200lbs+ DLP. I was at work when it was delivered, the wife said she would tip him if he could bring the TV around to the backside of the house (no steps and he had it on a pallet jack) then slide it into the living room. He refused and left it the garage. I guess he did not want to make $30 for 5-10 mins of his time. :hithere:

So a couple of guys that I worked with helped me get it into the house without any problems.

Very happy with VA and the people at the national DHL/Danzas level, but the local CSR for DHL/Danzas could use a "kick in the ashe" Did not matter to me about the truck driver.

Like I said the DLP was on a pallet, boxed and the box wrapped in clear plastic. The box was 100% without a mark.

biggie4852
09-09-2005, 05:17 PM
Have use both sites several times, One call is first rate I have purchased mopst of my audio equipment from them with no problems. They carry most brands and price and service is super. Tiger Direct was a lityle scary but they had TV I wanted at a great price Samsung HLP 5663 for $2399.00 plus free shipping. This was back in February at that time CC had it for $2999.00. TV was delivered on time by a freight company who unload it and wait untill I hook it up to verify it was functioning.

tristanjohn
09-15-2005, 12:29 AM
Interesting post...although we purchased our SONY KDF-50WF655 at Circuit City locally, I've been checking online for an ONKYO TX-LR552 receiver and found it at a great price at B&H Photo Video...but frankly, I’m leery.

Do not (repeat: do not) be leery of B&H Photo. This company is, arguably, the best-run photo/audio/etc. shop in the country. I'm not saying they have the best prices, though they are always competitive to one degree or another, but their service is second to none and they afford 100% support for everything they sell.

They're an especially good source for old film gear. The way they rate this stuff is incredible. A few years ago I bought a Zuiko tele from them that they'd rated very low, yet it arrived without a flaw in the glass, though it did have some scratches on the exterior of the lens. But operationally it was in perfect condition. Just for example, if they'd rate a used lens in B condition, that would usually conform to a AA rating over at, say, Adorama. Just for instance.

The point is within my experience B&H is a completely secure place to shop, and goes a step further than that even.

But that should be easy to ascertain independently. Do a Google on the company and look for customer reviews of the company. Without a doubt you should have thousands of glowing testimonials to peruse.

SeminoleKev
09-30-2005, 09:33 AM
Just recently purchased a JVC HD-52G886 from buydig.com. A wonderful experience. They had the best price I could find, and did not charge any sales tax or shipping. It was delivered to my door in about a week from the date I placed the order. I definately recommend them and would buy from them again.

dwella
09-30-2005, 11:00 AM
Just recently purchased a JVC HD-52G886 from buydig.com. A wonderful experience. They had the best price I could find, and did not charge any sales tax or shipping. It was delivered to my door in about a week from the date I placed the order. I definately recommend them and would buy from them again.

I ditto the experience received my JVC HD-61Z786 and love it. Save about a 1000 bucks over BB.

d

WolfpackRon
09-30-2005, 11:39 AM
I ordered two Sony KDF-E55A20 TV's from Authorized Electronics and was very happy with their service and price. I ordered the first TV without paying the $65 for expedited shipping and it took 14 days to receive it. After my buddy talked me out of the first TV for his business, I ordered the second TV with him paying the $65 for expedited shipping. It took about 10 days to get the second TV. Both TV's were shipped by Seka trucking. Pricegrabber has Authorized Electronics listed with very good ratings. I was very happy with this online vender. WolfpackRon

ericpd
10-01-2005, 09:09 AM
I'm seriously thinking of buying a refurbed unit from Second Act. Any experience with this online company and/or refurbed RPTV's in general. They say these things are refurbed by the original manufacturer and come sealed just as if it were new. I just don't want to buy a TV that 'Earl' tried to fix with some parts from Radio Shack, if you know what I mean.

I breifly browsed through this thread and didn't see much beyond the comments on OneCall and the other more well known online shops.

daleb
10-01-2005, 04:32 PM
I breifly browsed through this thread and didn't see much beyond the comments on OneCall and the other more well known online shops.


There is probably a good reason for that.

You might check here too....

www.resellerratings.com

bobka01
10-06-2005, 12:13 PM
If you've recently purchased a TV online, I'd appreciate you letting me know of your experience. I've thoroughly read the pro's and con's thread, and now I'd like personal experiences. In particular, please list what web store you used.

Thanks!
I bought my JVC HD-52G886 from Best Buy Plasma in NYC. Th3e price was competitive; the ordering process was efficient; the delivery was flawless and prompt; the product arrived in perfect condition. I'd do it again but would try to find a provider with a 30-day return policy to invoke in the case where the product operated as the manufacturer intended but had a characteristic that was so annoying as to be intolerable (as in making a constant 24/7 humming noise while plugged in but turned off!). Even if you finally keep the machine, the seller will go to bat for you in conversations with the manfacturer!

I liked Best Buy Plasma so much that I'd not hesitate to use them again.

Bob

jjufon
10-09-2005, 04:36 PM
I’ve bought from crutchfield many, many times and couldn’t be happier! Over a month ago, I bought a Sony kd-34xbr960 along with a matching stand, and some cables. The stand was a “nicked and scratched” product and was deeply discounted that still carries their no hassles return policy. The transaction couldn’t have went smoother and they have the BEST phone support of any online company I’ve every dealt with-regardless of type!
After about a week I decided 34” was just too small, so I ordered the new KDS-R50XBR1. They agreed to let me keep my current TV until the new one is shipped (even though it will be longer then the thirty day window). The delivery company will deliver the new one and pick up the old one. I did have to pay 100.00 for the return shipping, but that’s fair. (If is damaged it’s free).
The stand? I couldn’t find a nick on it!
Over all, if I’m going to be spending that kinda $$, I want to know that if there’s any, and I do mean any issues, the company is going to be there to make things right, period!!

2nd2no1
10-11-2005, 05:31 AM
I’ve bought from crutchfield many, many times and couldn’t be happier! Over a month ago, I bought a Sony kd-34xbr960 along with a matching stand, and some cables. The stand was a “nicked and scratched” product and was deeply discounted that still carries their no hassles return policy. The transaction couldn’t have went smoother and they have the BEST phone support of any online company I’ve every dealt with-regardless of type!
After about a week I decided 34” was just too small, so I ordered the new KDS-R50XBR1. They agreed to let me keep my current TV until the new one is shipped (even though it will be longer then the thirty day window). The delivery company will deliver the new one and pick up the old one. I did have to pay 100.00 for the return shipping, but that’s fair. (If is damaged it’s free).
The stand? I couldn’t find a nick on it!
Over all, if I’m going to be spending that kinda $$, I want to know that if there’s any, and I do mean any issues, the company is going to be there to make things right, period!!

I have had the same type of experience with Crutchfield buying a tv and redoing my trucks a/v system. I've got them on speed dial.

rogman
11-07-2005, 03:26 PM
Bought my Toshiba 57" HDTV rear projection online last week at bestbuy. Free shipping. Free home theater system w/built in prog scan dvd player- how cool is that? Took 6 days for delivery. Delivery guys called me the day before delivery to set up a time, which was between 3 and 5 pm. They showed up exactly at 3pm, hauled in the tv, unboxed it, cleaned up their mess and were out the door in 10 minutes. Friendly guys, very professional.

Would I recommend this to a friend? Sure. Would I swear by bestbuy? Dunno. This experience could be the exception to the rule. But based on what transpired, which was really nothing, I feel this was as smooth of an online transaction as I expected. They shipped the dvd player separately via UPS so I was able to track it.

Hope you have as pleasant an experience as I did with bestbuy.com

daleb
11-07-2005, 07:00 PM
There is a lot of animosity towards, BB as well as others. Most post their bad experiences. I think it is only fair to say, it is expected most shopping experiences will be uneventful at any popular retailer. Online or local.

Someone will always jump into the fray and cuss and rant about this or that. It's only human nature.

Regardless of where you shop (and a little extra care with online) it is the INFORMED consumer who generally has fewer problems.

B.Davis
11-11-2005, 11:35 PM
:hithere: Ordered this Sony online from TV CITY.TV - in Spring Valley, NY. Had great price of $3,686.96 plus $253.91 to ship to Dallas. For a total of $3,940.87. Local purchase with tax was $5, 461. Chris was very professional and did not pust any other items or extended warranty. On my Master Card, I get another matching 1 year warranty extention. Call Chris at 1-800-488-2489.
Delivery is estimated for 7-10 days. Being an engineer, I did hours of research on product and purchase options. Will post more when plugged in and working. Ben in Dallas

icemonkey9
11-13-2005, 09:26 AM
Hey - I'm going to get a TV from OneCall ... from what I understand they give each party a 1% thing if you get referred. I'm down to get 1% off my order ... shoot me your name or whatever I need to mention to the sales rep to take advantage of this. You guys can just email me ... icemonkey9@gmail.com

BigAl58
11-15-2005, 03:04 PM
I have been purchasing all my electronic equipment online for a few years and never had a major problem. I just purchased the Sony HDD250 HD tuner hard drive recorder from OneCall with 100% success and a great price. I ordered my Samsung HLR-6168 from Butterfly Photo, which caused me the most problems but still was 100% success. The tv came the first time with a broken screen but they shipped another within a week which has been perfect. That was actually the only problem I have ever had and I would say I have made about 10 major purchases online. Make sure you check Nextag or PriceGrabber for price and reviews of the online dealer and you will save mucho dinero.

clearday
11-15-2005, 03:05 PM
Got my Samsung HL-R5688w from Vanns.com. Good price, good customer service, delivered in perfect condition tho their delivery people only do curbside delivery. No problems and I would recommend them if you've got a way to get the set into your house.

cetme42in
11-17-2005, 09:11 AM
Today, I got my 42A10 from crutchfield. It was delievered via eagle freight. The box has no dents or such and the box itself looked like you could walk on it with no issue. :D

Two problems with eagle, bottom of the box was dirty and they let it slide down the stairs. So the steps are now dirty and I dont mean just here and there, I mean a streak. And the other is that they didnt unpack the box even thou it says it on the worksheet. This was mentioned but they said something like not in this case or such and got the hell out quickly. I will be calling eagle and crutchfield about this, most just to vent but we'll see how they respond. I'll let you all know.

siccivic420
11-25-2005, 03:29 PM
I recently on nov. 15 bought a 62'' toshiba 1080p dlp hdtv for $2700 from digital1234.com.I got an email from them right away for the reciept and saying the next time i here from them will be when it ships.but it has been 10 days with no email.maybe it's just me, but i thought it would have shipped by now for my xbox 360.I have bought 4 other hdtv's but this is the first one i bought online.am i being skrewed. thx for any replies.

daleb
11-25-2005, 05:16 PM
Maybe you should have tired Digital 5678.. .seriously, I don't know why people don't stick with the proven internet retailers like onecall.com, abtelectronics, vanns.com, crutchfield, etc. etc. Is the lowest possible price your ONLY concern?
I can't speak for all of them, but I know with onecall you would have received your package in half the time you've been waiting for the email. Good luck!

likegrouch
11-29-2005, 06:18 PM
Had a good experience with them - they had issues with getting a credit card auth as they were putting it in as a foreign transaction or something. That delayed the process but overall it was good.

siccivic420
11-30-2005, 11:51 AM
they have now given me email and it will be delivered between 1-5pm dec. 6 which means i have to take the day off of work, i work 2:30-11:00pm.that sucks, but at least i'll have a new toy to play with. :thumbsup:

mrconos
12-01-2005, 08:53 PM
Do any of you have any experience with J&R? They have a good price for the TV I am looking at, still leary on buying online though... especially for an expensive item like a TV....

Does anyone have any reccomendations for online sites near new england/NY?

Thanks

daleb
12-01-2005, 09:38 PM
Try abtelectronics.com

Crutchfied is good too, but somewhat further. Oh, well, these displays are shipped all over before you ever get your hands on them.
I don't think that is a major deal, but customer service is a big deal.

Cycleman
12-02-2005, 10:53 AM
Ordered my new Samsung DLP 5078 from dr plasma 11/10 received the TV on 11/21 a little pass the promised date of 11/18, but I was not at home to schedule delivery any sooner.

TV arrived undamaged, and although I had only paid for "curb side delivery" the delivery service man helped me bring the TV into the house and set it in the stand I had just made for it.

I am very pleased with the TV so far. Receiving HD over my exsisting TV antenna. Seventeen "HD" channels tuned in (not all in HD lots of weather only channels not in HD)

DVD's look great I like the Zoom picture function when watching the very wide sceen DVDs. (really shrink the black bars at the top and bottom, I can't see any lost of quality!)

I ordered the TV sight unseen (none of the local stores and any idea when the new Samsung TVs would be in)

Took advantage of the Samsung offer for free Who DVD set and a free upconverting DVD player. although it is hard to imagine any inprovement in picture quality. (will post again if the new player is indead an improvement.

Spent $3174.58, which was more than $300 cheaper than crutchfields, and no tax! I tried to talk to the salesman at crutchfields about an earlier promotion they had, but he did not want to deal. I think their sales people are just there to help you fill out an online order.

mrconos
12-03-2005, 03:07 PM
Hey, I have read a lot of good things about one call on here, and have done some research on it and it consistently gets good write ups. Also, there are links directly to the one call website from the Toshiba website, so I assume if the company was not a reputable one a manufacturer would need direct customers to it. Add the fact that their prices are competitive and I feel like they might be the best way to go.

Quick question for anyone that deals with them...They currently have a good sale going on that ends on Dec 5th, but I don't think I will be ready to order before then... Are they the type of place that has sales often, or is there a good chance I won't get as good a price a couple weeks down the road.

Thanks,

Chris

Tom_NK
12-03-2005, 07:16 PM
I was looking at purchasing a Sony recently and talked with a local Sony-authorized dealer/service center about pricing. I cited a price for the KDF-E50A10 on Abes of Maine.com to see if I could get them to come down in price a little (Abes has a great price on these). They said that they probably aren't a Sony Authorized Internet Dealer and that the warranty from Sony will automatically be voided should I buy from them. I called Sony and they said that every Authorized Service center, while required to service sets purchased from Sony authorized dealers, are not required to service sets purchased from other reputable on-line sites. In short, you may be SOL if your set goes down and it was not purchased from a seller specifically authorized by Sony.

In the terms of the local dealer, they lied to me. They said that Sony would refuse to honor the warranty, while in fact, it is them that refuses to honor the warranty.

The whole thing is mute point for me because I had already ordered my Panasonic PT-50LC14 from Buy.com too late to cancel....

Although I cancelled my Panny too late, I know the next time I look to make a purchase of a highly serviceable item, I will have to evaluate this aspect of Sony closely if considering their brand. I know for sure I won't do business with the local dealer.

Tom_NK
12-03-2005, 07:49 PM
I purchased a Panasonic PT-50LC14 on Nov 25, 2005. It was listed as "In Stock." The order was "Sent to Warehouse" on Nov 29, 2005. After doing further research, I was very displeased to see all the tube problems people were having with the LC13 models. On Dec 1, 2005 (at 9AM) I cancelled my order from them. It was still listed as being "Sent to Warehouse". The next morning, it said it was "Sent to Warehouse" and "Cancellation Requested" was still on there from the previous day. That afternoon, the status changed to "Shipped". Since I haven't seen too many problems with the 2004 model, I think I'll go ahead and accept shipment whenever it arrives, however, I still have not been contacted to set up a delivery schedule. They have a "Track this Order" feature, but when I go to it, there is a message stating that no delivery information is available.

They have a phone support number they actually supply you after you order, 1-877-780-2464. This number is nowhere on their website. Be prepared to ask the Indian phone support person to spell the broken English word they are trying to say and to know nothing.

Buy.com could not tell me the shipping company name they are using, when the shipment left their dock, the location, contact information about the shipper, or the expected delivery date for my television. I wish I had researched Buy.com and the Panny TV as thoroughly as I had researched the Sony warranty issue, but then again.. and here's another kicker about Buy.com..

The advertisement on this Thanksgiving sale item stated:
"Retail Price is $2,499.95". With that, you would expect this was their normal price right? Well, If you go to the page for this TV (post-sale) you will see the normal price is $1,599. The sale price was $100 off their normal price. They intentionally mislead on how much of a discount off their normal prices they are giving you during a sale.

I believe that the TV has not truly shipped. I'll post when it finally arrives.

On a positive note, they apparently won't bill my credit card until I sign for the TV, meaning that if I get frustrated enough, I can simply refuse delivery.

At this point, I would not recommend Buy.com, with their out-sourced phone support, lack of responsiveness in e-mails, less than ethical sales strategies, and suspect honesty.

daleb
12-03-2005, 08:24 PM
I've used buy.com for small purchases. They have a warehouse in CA so I can be taxed besides paying for shipping. Just not worth it.
So for small stuff they are ok...I would never use them for large purchases. Same goes for Amazon, and I've never had a big problem with them either. In fact, get a lot of deals through them.
But when it comes to big ticket items I go with the specialists if I can't find good deals locally.
There's a reason onecall, vanns, crutchfield, B&H Photo, etc. etc. get a lot of praise.

Tom_NK
12-04-2005, 07:52 AM
I thought I'd share the link Sony directed me to regarding the dealers that are authorized to sell Sony products. See previous post about cautionary note on not buying from an authorized Sony dealer.

http://www.sonystyle.com/intershoproot/eCS/Store/en/lc/authorized_dealers/index.html

ymytvsucks
12-06-2005, 12:10 AM
hello...
I recently purchased the toshiba 56mx195 from electronics express in nashville tn... To set this up I must mention I work in post production and am also a video editor, so i pay really close attention to the picture... I was really excited cause it was my first HD tv... I mainly got it for football and prime time shows like house and arrested development... I am using a comcast HD DVR box with HDMI out.... I was pretty happy with the picture quality but i noticed a nickel sized dark spot in the upper right corner of the screen... it became all i could see after a while... i contacted the sales person and he said lets swap out the set... so i did thinking all my problems were over :) they had just begun... I hooked up the new set and immediately noticed a difference in contrast... so i put the settings back the ones i had on the last set to make sure... still the blacks were deeper... (maybe for the better) The real problem was the picture didn't seem to be as clear or sharp with the same show... I had previously recorded shrek and finding nemo in HD... they looked amazing before... with the new set there seemed to be an issue with the motion... like the tv wasn't refreshing correctly... i don't know if the 1080p upconverter or the pixel pure chip isn't operating correctly but something is wrong... I had the other editor that works with me come over and see if i was crazy or not... He immediatly agreed with what i was seeing and we both thought it was the tv... About an hour after he left the dvr crashed and would not turn back on... comcast said it was fried... So I naturally assumed it was the dvr... So since then i am on my 3rd dvr and still the same problems... I am assuming either i am crazy or the tv is bad... I can't keep swaping out the tv... so my next step is to take the dvr up to tweeter and see if the shows i recorded look better on some of their tv sets... I am pretty much losing my mind here... Is this something anyone has experienced and is it possible that the tv's vary that much from set to set... even if i am wrong about the picture quality i know the blacks are way darker... any information or ideas would be greatly appreciated... thank you for the help...

the tv with the dark smudge isn't looking so bad now...

the new tv has way more artifacting or blocking and trouble with motion refreshing... seems like for the most part the picture is made of blocks which makes it far from a clean sharp picture...

I thought this tv looked amazing for about a week and was excited to watch random shows that i would never watch cause they looked so good but now i can't stand to even look at it...

soulfish
12-09-2005, 08:13 AM
Ordered a Sony 50A10. Three days later it's here. Same story, arrived in Michigan, perfect condition. If anyone cares, I tracked the shipping from West Virginia to my house. ABF motor frieght. Onecall must have merchandise available to ship from this side of the country since I don't think they would deliver from WA to WV to MI. Did I mention the picture is great?

babacah
12-09-2005, 09:38 AM
Just got a JVC 61Z886 from Beach Camera. Easy transaction, arrived 4 days after I placed order with free shipping. $2350 delivered for a 61 inch was too good to pass up, I love the set and used my Amex to get an extra year of warranty for free.

Beach (same company as buydig) uses Manna to ship, they were very friendly and even though they quote a 5 hour delvery window unless you pay extra they told me when they were coming for no extra fee.

I do believe they have sold out of the 61" and increased proces on the 56" now so I pulled the trigger just in time. As I side not the SD picture is much better then I expected with this set and the HD is unreal.

Tom_NK
12-09-2005, 06:41 PM
I did finally nag them enough to give me their primary carrier (bullet freight). Through them I was able to get in contact with Connections, a regional carrier that will be the final carrier for my TV. They misplaced the 50" set for a day, found it last night/early this morning, and will deliver it Monday. If all goes well from here on out, I'll finally have the TV on December 12th that I ordered on November 25th "In Stock" from Buy.com. Buy.com's site still shows the bullet tracking number with no status information.

I guess 17 days shipping from Buy.com is what you can expect. :confused: I'll post if it doesn't get to me on Monday so I can extend the time from Buy.com.

I finally was able to post my negative comment about Buy.com on Bizrate yesterday. I wonder if Buy.com owns them.

Just to reiterate: Buy.com uses deceptive advertising practices when advertising a sale item. Buy.com advertises 3 to 7 days shipping on an In Stock item and it will likely be here 17 days later instead (more than twice the maximum estimate). Buy.com outsources all support and probably the maintenance of the website to India. Purchasing from them probably only improves quality of life for a small handful of Americans. :mad:

pwsii
12-10-2005, 01:40 PM
Hey folks;

After months and months of reading your incisive comments and viewing a multitude of HD TVs at various stores, I finally took the plunge.

Last Saturday nite (12/3) I ordered a 32" Dell HD LCD from Costco.
No shipping charge, just taxes. Here's what's hard to believe. It was delivered late Tuesday (12/6). Couldn't believe it - 2 business days. Ended up costing a tad over $1600, including two years DELL warranty.

Took me all of 30 minutes to have it set up and what a pleasant surprise. No HD cable as yet, but WOW, the colors were more vibrant and true than what I expected. No problem with blacks, either. Yep, some of the images appeared somewhat "fuzzy", but I expected much worse. Thought my Sony had a decent picture, NOT[I]!

Was replacing a 20 year old Sony, but I wasn't prepared for the color clarity. Adelphia to install HD next week, which will be another pleasant surprise.

Have just begun to explore, however, can say without any doubt, this is one "special" TV. Easy access to the rear for hookups (it swings around on it's stable stand) including 2 HDMI inputs. No problem hooking up DVD with component wiring..

Played Moody Blues @ Royal Albert and was absolutely blown away! :yippee:

Speakers are detachable, which was one of my deciding factors. Dell also gives you a couple of quality bases for the speakers, if you wish to detach them. Was impressed with the brackets to attach the speakers to the TV. Very professional, convenient and easy to install. Absolutely no shortcuts, where quality is concerned!!!

Was truly scared about the "delivery" aspect of purchasing a HD TV online. :eek: Somehow, did not trust any of the online sellers, except for Crutchfield and found them to be way too expensive for the "Panny" I was interested in. With COSTCO's free shipping and fantastic return policy and DELL's reliability, my ultimate decision was a rather easy one.

Am now searching for the "proper" HDMI cable/DVD player.

Nice feeling to be completely satisfied, after spending so-o much for one component. Can't say enuf about both COSTCO & DELL.

They delivered! :bowdown:

noodle
12-12-2005, 04:13 AM
hello all, i'm new to this forum and excited to share my experience with you all.
my first online TV purchase was around 1998 i had purchased a 47" rear projection panasonic from onecall.com i'd have to say my experience with onecall was not terrible. the price was excellent, but the delivery was so-so #it took over a week because it was trucked all the way from west coast. then they sent this old man on the truck with no help and all he did was litterally drop it on my sidewalk, i was very fortunate that day, a few houses over there was a moving truck moving someone into the house. i walked over and asked for help and sure enough they brought it up flawlessly. of course i gave them a nice tip. all in all the tv gave me great pleasure.

ok here's part 2
finally the panny was on it's last limb since i leave the set on practically 24-7.
so i done my research and decided to go with toshiba's hi def 1080P 56HM195
and i shopped till i dropped and i waited for the most reputable company to have it in inventory first and sure enough it was crutchfield.com . and am i ever glad to have purchased this TV through them. first off the price was competitive and they even matched the price of a competitor, 2nd they had it delivered by this trucking company that was 2nd to none, they have it so down pact they waste no time in and out and your tv is running in no more than 5 minutes from the time they ring the doorbell. ok here's the test for crutch, toshiba's 56HM195 has an incredible picture in my opinion, when the input is correct meaning hdtv and tuning it into HD discovery or any HD channel the picture is just amazing you just sit and stare in awe. but the problem which i experience was with the TV's tv guide program. it just didn't work i played phone tag with toshiba and timewarner to work it out and after a mth toshiba said they have a software update on a flash card. after i received the flash card and inserted the card the TV did not read it. and i tried other cards and to no avail the card reader was non functional. i even had a service tech come to take a look at the tv to confirm. and thats when i called crutchfield. and after explaining the story to the customer service he simply expressed sympathy in a very polite tone and offered to replace the set. WHOA! i was shocked and so i took advantage of the fact they would replace it and instead got an upgrade to the 56MX195 for 300 more. well i doubt any online company out there would even consider to exchange a 3000.00 tv set after 30 days and crutch did it without a fight. i will buy all my electronics through crutch! #1!!! thanx crutch!

mccabedoug
12-13-2005, 11:52 AM
I purchased a JVC HD52G886 from 6ave.com. I did a lot of research before my purchase, including looking at vendors' Better Business Bureau participation and whether or not they are an authorized dealer. Those two things eliminate about 95+% of the online dealers. I also did what everyone else does like look at epinions.com, etc but those sites, I found, are where people go to complain (just my e-pinion :) ).

The purchase went flawlessly and I had the TV delivered on the day promised. Plus, it was the lowest price I found.

NY_Guy
12-16-2005, 07:51 PM
Because I live in Manhattan, I did not want to pay NY sales tax AND shipping, since 90% of the online stores are in New York. The stores that would allow me to pick-up the unit (Sony KDF-E50A10) in Brooklyn, however, wanted cash, which meant I couldn't use my Visa card and get free extended warranty (1 year on top of manufacturer's), or $120 for 3 years or $190 for 5 years (which is much less expensive than any warranty company offers). Even the bulb is covered for two years and it costs me nothing (since I’ll pay off the balance). Plus I get miles with American Airlines.

So I tried buying out of state, but there were ALWAYS hidden charges-- either freight or that scammy "insurance" fee (freight includes insurance). I even ordered from one company in Florida, got an email receipt which showed the unit price and shipping, only to find out later they wanted an additional $153 for insurance. I cancelled that order.

I finally ordered from Amazon because their price came down ($1950), the shipping is reasonable ($150 for "white glove service"), there are no hidden fees, and I don't feel like I'm being constantly lied to. For example, you can buy extended warranty from any dealer for typically MUCH less than where the TV is purchased, though almost everyone tried to say otherwise. Amazon was also upfront about delivery dates, while many of the online stores hid the details (a statement in bold that orders typically shipped within 1-2 business days, until you checked the fine print in another part of the web site and found the “holiday exclusion,” which warned that it could take up to 3 weeks). I've bought a lot of stuff from Amazon over the years and have never been disappointed.

NY Guy

Tom_NK
12-20-2005, 07:22 PM
Status Update:

The cancellation of my order on Nov. 31st did not go through and the unit "shipped" on December 1st. I filed a claim on the 15th for a lost shipment and I've just been informed by Buy.com that my claim has been denied, citing that I need to send the set to the manufacturer. :what: I replied to them that would be nice, if I had ever received the set. Yep, no set yet. It has now been 26 days since I ordered the set and have still not received it. It has been 19 days since the crooks charged my credit card. Just to help with searches, buy.com buy.com buy.com. Buyer beware of buy.com. I was going to receive the set ordered by buy.com if it ever showed, but now I'm going to reject it outright just on principal.

So far, I haven't seen any questionable additional charges on my credit card.

Gripp
12-22-2005, 04:20 AM
I havent bought anything yet but planning too soon online. But before I do I have some questions. Where do I check to see if the online store is a sony authorized dealer? There are two online stores Im looking at, B&H and Electonic Express. I would go with crutchfield but the price is out of my limit, unless if anyone know if the price will drop to about $1500 in January?

Tom_NK
12-22-2005, 09:12 PM
I havent bought anything yet but planning too soon online. But before I do I have some questions. Where do I check to see if the online store is a sony authorized dealer? There are two online stores Im looking at, B&H and Electonic Express. I would go with crutchfield but the price is out of my limit, unless if anyone know if the price will drop to about $1500 in January?
http://www.sonystyle.com/intershoproot/eCS/Store/en/lc/authorized_dealers/

Another tip, find their physical addresses through the company info link and go to the Better Business Bureau to see how many complaints they've had against them and whether or not they work with the BBB on any claims.

I've recently filed a claim against Buy.com and most of the complaints are very similar to mine. Also, if they are Bizrate rated, look at the percentage of negative and neutral complaints and pretty much ignore the green smiley face. I think 2% or less negative would be a reasonable expectation. Resellerratings.com is also a good resource.

Hope this helps.

Gripp
12-22-2005, 09:38 PM
Thank you Tom_NK. I think I'll go with Crutchfield to be on the safe side. The only think I need to know now is when do prices go down on tv's. Is there a certain month that they drop in price?

Kirk munsell
12-23-2005, 06:10 PM
I purchased a Sony KDFE50A10 on 12-13 evening for $1949, including shipping, from Gregg at One Call (authorized Sony dealer). I added a three year warranty for $189 that includes bulb replacement. The TV arrived in pristine condition 7 days later as promised-no dings in the box and the shock tubes clear. The tv was shipped from WV to South FL just before Christmas on time. The driver brought it to my front door and removed it from the pallet. A great experience and I saved hundreds the over the local stores. Will I buy from One Call again? You had better believe It! :)

rkruz
12-29-2005, 02:46 PM
why do you think so many of these online TV retailers are located in NY/NJ. Many are on the same street and some even share hte same address! Kinda spooky. Why not more dealers in Az etc?

techjunky
01-04-2006, 08:30 PM
I was recently in the market for a new TV to replace my Mitsubishi RPTV 55" widescreen HD set. I just couldn't justify having that whale of a set in my living room anymore. I immediatly had my eye on a flat screen design. Now I had to decide on a Plasma or an LCD. I did endless research online and in stores. I came to the conclusion that I wanted an LCD set in the 35" to 40" range on a budget of no more than $2500.00. So I looked and looked at local retail stores and I found 2 sets I really liked in that price range. I found a Samsung LCD and a Sharp Aquos. I decided to check online and see what kind of prices I could find on the web. Holy &*(%!. I could'nt beleive how much cheaper I could get one of these sets for online. I went to Shopzilla.com and it gave me about 30 different stores that these sets were available on. So I found a site(Butterflyphoto) that looked to be a reputable site with 10,000 transactions+ and a positive Biz RATE rating. The site I chose to buy from was Butterfly Photo.com. The set I decided to go with was a Sharp LC-37DB5U. I ordered the set online through their site with my credit card, and it was at my door 5 days later. I was very pleased with the service from this online store, and would buy from them again. All in all, I got a 37" Aquos with a very detailed 3 year extended warranty for $2350.00. Not to bad when Best Buy offered the same set on sale for $2600.00 at the time of my purchase. :rolleyes:

JohninTenn
01-04-2006, 08:45 PM
like there is for cameras, watches and stereo stuff?

crfrider
01-05-2006, 12:59 AM
Ordered a Samsung HL-R5688W from Abe's of Maine thats located in New York 10 days before christmas. I get an e-mail from a shipping company(Manna) that says it's called my house to arrange delivery and I had no such messages on my answering machine and they had a secondary cell number they could have called anyway to contact me. I contact them finally and a couple days later a van pulls up with a TV thats not the one I've ordered. I tell the driver I'm not accepting it and start the telephone thing with the shipping people. They tell me to contact Abe's of Maine which I do. They say the correct TV was sent out for me so now all parties are wondering where the Samsung is? After calling Abe's over and over and being told numerous times I would be called back but never was I finally get called from the shipper that they located my TV on a truck in another city and I would receive it the next day which is now the day before christmas eve. It does arrive all in one piece and the driver is very helpfull unloading it and putting it where I wanted it.
The day after christmas all these rectangular white bars pop up on the Samsung screen out of no where so now I'm on the phone to Samsung service that has me try a thing or two to correct the problem to no avail. I'm now about to explode when I'm told a service tech has to come to my house for the repair. The nearest place is 150 miles away and the tech guy calls to say he must order a part to be sure he has all the necessary boards. Three days later he calls back when he should have been pulling up to the house and says the parts didn't arrive and it was going to be another 4 days. I'm still waiting, he said friday now.
Saturday I must go back to work away for 2 months so I've only watched the TV a couple days so far and now having to wait another couple months really sucks.
I only hope this problem with the Samsung HL-R5688W is an isolated one and nothing else happens. As you can guess it's not been a very merry christmas.

TigerAce
01-05-2006, 08:25 AM
I have decided on the set I want..Mits 73827. Only one store in town carries it at $6750.00. Only very few stores online carry it and are selling it for $4950-$5400.

I would prefer to purchase local but this savings is incredible online not to mention that the shipping will be cheaper than the tax...plus the warranty prices are comparable.

I suppose there is a way I can block payment if I don't get my TV?

And what about purchasing a warranty online? How do you get service?

Does anyone have experience with "Repair Master"? They seem to be pretty popular online.

Is there a way to purchase a warranty from a local dealer?

Thanks for any advice or comments.
Tamie

TigerAce
01-06-2006, 09:34 AM
I am planning to purchase a Big Screen online because of the 2000 savings. But what about extended warranty. What are the best options?

I really need some advice on this.

Gripp
01-06-2006, 10:31 PM
I just purchased a Sony TV (KD-34XBR906N) from Abt electronics. The reason I bought it from them was it was on sale for $300 less, they're an authorized sony dealer and read good review about them. They have an online live chat if you need to ask them any question, which I found useful. They do price matching and have extended warranty (4 year plan only). You can still get the extended warranty even after you buy it, with a certain about of days after purchase.

One problem I had was that they didnt email or phoned me about the tracking number for my order. I had to call them for it. The shipping part was ok. Since it was free shipping it took a bit longer than I had expected, about 9 buisness days. Everything had turned out alright :)

mrconos
01-07-2006, 08:58 AM
When I was ordering my TV I was very skeptical about ordering something so big and expensive online, and I was really close to doing it from onecall, as I had heard nothing but good things about their company, plus their prices are very reasonable.... the night I was about to order it, I went around to a couple of local stores for a last look at the tv, and a salesman quoted me a price $40 cheaper than onecall's current sale at the time, after you take into consideration shipping ... he knocked off about $200 from the TVs listed weekly sale price (it was already on sale for about 250 off reg price), and offered the stand for $100 off the listed sale price... plus their 5 year warranty (through GE, a reputable company) was $100 cheaper than onecall's.... I wasn't aware local b&M stores could "negotiate" that much, but I was glad they did, not only did I get a very fair price (slightly better than onecall's), I also was more at ease buying locally....

basically the point of my post is if you are somewhat unconfortable ordering online, and just doing it to save some money, see what kind of deal you can find locally first, don't just go by listed prices

veneziaman
01-07-2006, 03:18 PM
If you wouldn't mind, would you please tell us what kind of tv you were shopping for and the name of the store where you got the good deal (if it was a large B&M store)?

daleb
01-07-2006, 03:37 PM
There is no doubt you are always better buying locally. It would take a huge difference in price to make me do otherwise on high ticket items.
But if you do online purchases, just choose wisely. It would seem most transactions go through without a problem.

Mickey
01-09-2006, 08:47 AM
I just took delivery of my set and my shopping experience almost mirrowed mrconos.

Being in the PNW and OneCall having a good rep, I priced out the set I was interested in. Wasn't about to make a on-line purchase until we at least saw a couple in person. We went looking last week and dropped into a local chain, Video Only and took a look. For a sec I thought I was in a auto dealership. Salesmanager said the end of yr sale was ending today and would we consider buying today if we were offered a better price than posted. Yea, sure. Well they did offer a price that was a lot better and was give until the end of the day to decide. Went back home and got on the net again just to see. This offer was better than One Call.

The set we bought was a Toshiba 56MX195. This list for $3200 if I remember correctly. The matching stand list for $400 and that is what One Call was asking. VO was asking $300 but our offer was $250. Same with 5 yr extended warrantee from G.E. asking $289 our price was $200. Total price was $3200 delivered and setup in the house. While One Call sells these sets but for this series they only sell at their B&M store, not on-line. Not sure why.

G.E.'s warrantee has a performace guarantee, the item must perform as intended. I was shown a fax from local G.E. dist manager saying the projection lamp fell under the performance gaurantee so projection lamps were covered. No mention of limit on lamps.

In our area, service for both Toshiba and G.E. are provided by same Co. This should help on our end as I would hope I don't have to deal with any finger pointing on who pays for covered items. One repairman and they get to decide who to bill.

Tom_NK
01-09-2006, 05:43 PM
I ordered a TV from Buy.com on November 25th. I finally got a refund on January 6th. They did give me a $100 gift certificate for the trouble, but it's not enough. I ended up buying one from BB because it is local and I was able to take it home myself. I purchased the TV just before Christmas and had the week off, so I didn't want to wait for a week. Had it not been for this, I would've purchased from One Call.

Again, Buy.com has shipping issues.

Top_Speed
01-11-2006, 09:43 AM
I went with: www.dependableaudiovideo.com (in NJ)

Tony was my salesman, very nice guy. They have a defective policy on shipping where if your set is damaged or defective (I think 10 days after receive) they will pay the return freight and re-send you a new set no questions. There prices are way better than Abe's and all the others on here mentioned by quite a margin. All products are A-stock with full Mfg. warranty. My Mitsu 73827 shipping box looked just like it came from the factory assemblies finish-line.

Cheers!

maicaw
01-12-2006, 02:53 AM
Article about the New York Online camera "dealer" in yesterday's NYTimes Camera Dealers Feel the Web's Wrath (http://www.nytimes.com/2006/01/11/nyregion/11cameras.html?pagewanted=print)

pictures of the "businesses" in http://donwiss.com/pictures/BrooklynStores/ ...the episode was not complete for Mr. Wiss, whose photographs of Brooklyn buildings had been mentioned in Mr. Hawk's rant under the headline "Update #20."
On Dec. 14, Mr. Wiss said, he received several calls accusing him of putting stores out of business and threatening him with death. He said the threats were all bluster, but he reported the calls to the police and adamantly refused to allow photographs of his face for this article. He said he hopes to trace the calls if they continue

Wiley
01-18-2006, 01:17 PM
Online buyers beware these companies (all of which are inter-related) have filed Chapter 11 Bankruptcy.
My sister gave me a belated gift card for the above and, as there is no brick and mortar store in my area, I made an online purchase of some DVDs using the gift card. After much stalling around, not sending the stuff, saying the stuff was ready for shipment, yada yada yada, they sent me a email today:

quote:

Thank you for contacting the Musicland online customer service
department. Due to our recent voluntary chapter 11 filing we are
temporarily unable to respond to your email or process any new orders
and returns. Please know that Musicland (Sam Goody and Suncoast) is not
going out of business. For additional information regarding the filing
please visit our website at www.musicland.com and click on
reorganization. We appreciate your patience and ask that you check with
us again next week for updated information.

As we go through the reorganization process your patience is very much
appreciated.

Thank you! (unquote)

This email came from Suncoast, I'll be surprised if I ever see any of the stuff I ordered, and post this as a warning for others who may think of doing business with them.

Wiley

jvid
01-18-2006, 04:51 PM
I got my DLP about a year ago from LCDTVS.COM. The first unit was damaged when it arrived but was not noticeable from the outside. Had a few problems exchanging, a process that delayed by about 6 weeks me getting up and running. That being said, I have recentley found a problem with how TOSHIBA looks at the purchase date when warranty is needed.

Toshiba wil NOT replace a lamp that has been in service for 2 weeks past the warranty date and an estimated 1500 hrs. That's less that 25% of the low end of their estimated 6-8k hrs for lamp life. Toshiba will NOT even consider the fact that the order date of my set was almost 2 months earlier than when I put it in service. The stand behind their warranty...they stand behind their process...but they will not stand behind their product or the customer.

To make matters even worse, Toshiba does not, nor do any of their dealers have lamps in stock! All replacement lamps are on a factory back order! HUM maybe an indication that lamps are a problem me thinks. I might be back up and running by...??? Toshiba does not seem to care when that might be.

At the time I purchased HD I felt that TOSHIBA DLP was the way to go even though the lamp was a concern. The savings ordering via online was worth the process, but I hear that now some Best Buys will match on line prices.

I do not regret my decission about DLP, but after the way I have been treated by Toshiba I will recomend that anybody considering the jump into HD look very seriously at what/how lamps and service are handled. Those of us that got in earlier can only help new buyers knowledgeable about this poor quality service.

J

nightrider237
01-22-2006, 07:45 PM
I was eyeballing the Hitachi HD-51F710S for a few weeks before Christmas and thought it would sure look good under my Christmas tree even though I didn't have one, so I looked online,in stores you know the usual routine one set against the other ,technology,price,size etc..Well Christmas week CC had a sale on their site and was best price I could come up with and then on the 22nd(Dec)there was a 10% off coupon for CC on MSN and that knocked it to even lower price that was all it took to ring my bell and quit procrastinating($1349 tax,title and shipping). I started to shake though because I Hated CC and B(bandits)B. I'm here to tell you it was probally the best online shopping experience I've had in 5 years. I called for delivery thinking it would probally be Christmas 2007 before It got here. I used debit card on 22nd and it was sitting in my LR on noon of the 24th absolutely perfect condition,not one scratch,fresh out of box,flipping through my dtv channels(not HD yet). This set is absolutely Awesome by the way(Loaded with features and stunning picture) and Hitachi service is bar none the best. I called their online service for some stupid user Question I had and they sent tech to make sure everything was perfect----It was----It was the old dtv rec I had and the operator-me--Just finished watching NFL playoffs in HD (after new dish and receiver install from dtv special. Thats another story! So there it is guys sometimes suprises come in mysterious ways. Back to my new HDTV!!!!!!!

RichDLP
01-23-2006, 08:17 PM
I was all set to buy my new Samsung HL-R5067W DLP set from my local Best Buy when I saw the price at Amazon. $1709 with free shipping and no tax (that was last week - it's up to $1799 now, I believe). That was over $500 less than the lowest sale price at Best Buy (and lower than any other online price I found) so I figured I'd take my chances. Amazon.com doesn't accept returns on these, so it's risky, but given that I knew this was the set I wanted and Samsung has an at-home warranty, I went for it.

The TV arrived just three days after ordering. The shipper was great about contacting us to setup a delivery window and the guys delivering the TV were friendly and professional. The box looked untouched - perfect condition. They setup the TV and we plugged in both the cable box and DVD to be sure everything was working as expected. After about 10 minutes of testing, I signed off and that was that. Hopefully my luck will continue. I love this set!

As others have mentioned, it took a huge price difference to make me go "web" instead of local, but $500 is a LOT of money. My particular experience with Amazon was flawless.

Also, for those considering it, there are one or two feedback posts on Amazon about the fact that they aren't an authorized dealer. I wrote to Amazon prior to purchasing and they assured me, in writing, that they are an authorized dealer and that Samsung would honor my full US warranty. Amazon didn't get where they are by tricking people.

YMMV. Good luck!

bkazepis
01-29-2006, 07:31 AM
I dont know if I posted this before or just thought about it...anywho.....

I bought a Toshiba 62HM195 from TV Authority. They were great in every aspect of the transaction, from follow up phone calls to delivering on the day I requested. The only complaint I have is they had some phone system problems for a couple of weeks (they said they had a new T1 installed) and it was frustrating getting in contact with them a few times. Why you would upgrade your phone system during the height of holiday buying season is another question. :confused: Other than that, great price, not the lowest not the highest, but if you want great service you need to pay a little more than the lowest bare bones companies price. TV Authority is slightly higher than the lowest but service is heads above the others.

My two cents. :D

NRASP
01-31-2006, 03:59 PM
ONECALL has it all. They shipped on time with no damage. The price was the best , and there support staff are very helpfull and friendly. I had the Samsung DLP Projection TV
HLR5667 shipped to Ohio . Great Company.

dpnaugle
02-03-2006, 08:05 PM
I have been checking prices on the Sony 55 KDF E55A20 for the past couple months. Crutchfield, JR, Best Buy, Circuit City, and on and on and on. The best Price ive seen is JR for 2299 + shipping = 2477 to my door. Then out of the blue last Saturday Circuit City shows up online for 2199. I was on the phone and ordering it as soon as I saw that price. The service tech was a joke. Hard to understand and asked me the same questions several times. After about an hour he tells me he lost the order and we had to start over. I about lost my mind; incompetence to the extreme. There was a reason however, some one really wanted me to get the best price possible b/c after chewing this guy out for a couple of minutes he apologized and offered me an additional 10% off 2199. I gave him my cc number and had it delivered to my door the next day for 2153 tax included. How’s that for a good experience. When Circuit City called to ask about my experience I felt bad ripping the guy but had to stick it a lil. He really sucked but turned out good for me.

PS this TV Rocks.

DN

jdmac29
02-09-2006, 01:35 PM
I purchased my sony kdfe42a10 back in 12/05, delivery was about 6 business days, I remember the box had this shock gauge(it was red) apparently if the box was dropped or shaken it would show some sort of color, well it was fine not a scratch on the box or anything. Great service they negotiated on the price, no tax and no shipping charges. I was a little bit cautious but honestly you don't know how BB or CC treats this stuff once it hits the warehouse. I have had no problems with my tv so I am well pleased and would order a large item again from them.

jisner
02-13-2006, 11:51 AM
Ordered the Samsung HL-R4667W from OneCall for $1499. Couldn't beat the price, about $500 less than Circuit City and Best Buy. Its since gone up a bit on OneCall, but still a good deal. Anyways, the TV was on backorder when I purchased. It came in stock about 10 days later, and I had it two days after that. ABF shipping guy was really nice too, no problems with the delivery or the packing. No complaints about OneCall!

badger59
02-26-2006, 09:14 AM
If you find an online source you're thinking of buying from, call the manufacturer and ask if they are an authorized retailer. If thay are not authorized ask the manufacturer if their warranty will be honored if you purchase from the online retailer. You can find the mfr. contact number at their website. This should eliminate one major concern of buying online.

scherrman
03-11-2006, 08:19 AM
Why doesn't anyone try buying from a small private business. Most can compete with the price and offer superior service. I work at a family owned business and we carry JVC televisions and I love them. I know that we price our TV's at the same price or lower than any large discount store. Nothing wrong with buying from the big stores but maybe give your local dealer a shot.

daleb
03-11-2006, 10:14 AM
Why doesn't anyone try buying from a small private business. Most can compete with the price and offer superior service. I work at a family owned business and we carry JVC televisions and I love them. I know that we price our TV's at the same price or lower than any large discount store. Nothing wrong with buying from the big stores but maybe give your local dealer a shot.

Smaller stores do not have the inventory or variety of a larger store. Granted, once you settle on specific brand or model it would make sense to look locally for an smaller authorized retailer for pricing. Probably get more knowledgeable sales info and less BS besides.
I guess we just need to be retrained into thinking that way.

As far as shopping online, I don't really see that either for big ticket items, unless it's just too great a deal to pass up. Many stores like Amazon are just middle-men to other retailers.

Although, others like Vann's and Onecall actually did start out as very reputable small businesses, and became very successful on internet orders, and still deliver good service.

All I can suggest is more advertising (expensive, I know) so you get more attention. It is all about overcoming a mindset of today's consumers who want a one-stop, quick and easy for all their purchases. With little emphasis on value or service. It's a sign of the times, and not necessarily a good sign IMO.

maicaw
03-26-2006, 10:12 PM
Why doesn't anyone try buying from a small private business. Most can compete with the price and offer superior service. I work at a family owned business and we carry JVC televisions and I love them. I know that we price our TV's at the same price or lower than any large discount store. Nothing wrong with buying from the big stores but maybe give your local dealer a shot. I just purchase a small RV from a dealer 2000 miles away based on his excellent web page information and the fact that a very large local dealer for the same mfg would not stock the unit - not enough profit - but would special order it at $2000 more. I'm retired and the $500 gas and a weeks drive seemed like a nice mini road trip - The dealer turned out to be in a very small rural town, was exceptionally helpful and friendly - a family business - the 70 yr old owner, a older salesman , some family and a tech or two were all there was - He's advertising his business from the web page - I doubt his local walk-in trade amounts to enough to cover overhead - I presume some other person is handling his Web presence - he was uncomfortable with email -preferred phone -- but it's working for him - he turned in his new car Ford franchise recently - I wish him all the best with his on-line based business from his small town RV Lot.

A case for the small local guy beating out the big box - big markup guy by using the internet to advertise.

stubby
03-28-2006, 09:43 AM
Really well run outfit. Good website, Great interpersonal communication on the phone. Purchased a Pioneer 4360 plasma, no troubles whatsoever, excellent pricing. This place will go a long way to dispel your hesitation about on-line electronics purchases. cd

jt98boost
04-03-2006, 08:03 AM
Tried to order a sony sxrd 50inch, website showed instock, called them to check and they also said yes they had it in stock, well first problem starts off with billing, said my card was declined, checked with my card company and they said they ran the card to see if it was good and it was ok, but they never tried to bill me. I called them back and they said yes they did try, well this went on for 3 days and went back to my account online and it said the tv was not instock, I canceled my order and went to a local store to purchase. I didn't get a good vibe from this company from the first call and I was right

xxMAC1xx
04-12-2006, 10:53 AM
I did it I was hesitante,I saved $1300.00. The box did not have a scratch on it. Shipping took 13 days,I went with the cheapest / best price. Tv is great I would do it again.

UltraHawk
04-12-2006, 03:22 PM
I have purchased the Samsung 50" DLP from onecall.com because of the feedback I read on this thread. It will be delivered on the 14th, and I will post pics and give an update then.

With the TV, shipping and 3 year warranty the total was $1943. The same deal at BB was $2692 and $2584 at CC. Besides a Dell computer, this is the largest purchase I have made online.

lpoulas
04-14-2006, 06:42 PM
Bestbuy buying Samsung DLP 50". I ordered 2 months in advance to get it there at a date when I would be at my new home. They called the day before as a reminder, gave me a 4 hour interval, and came smack in the middle.

They set it up for me without any issues, and even reminded me to get a HDMI or DVI cable (which I had).

Sale price was something like 1899.

Only complaint is that they left that god awful large box!

UltraHawk
04-15-2006, 01:08 AM
I have purchased the Samsung 50" DLP from onecall.com because of the feedback I read on this thread. It will be delivered on the 14th, and I will post pics and give an update then.

With the TV, shipping and 3 year warranty the total was $1943. The same deal at BB was $2692 and $2584 at CC. Besides a Dell computer, this is the largest purchase I have made online.

http://www.chiefsplanet.com/BB/attachment.php?attachmentid=56135
http://www.chiefsplanet.com/BB/attachment.php?attachmentid=56136
http://www.chiefsplanet.com/BB/attachment.php?attachmentid=56137

Onecall was great. One shockwatch was active but the other was not. One slight crease in the corner of the box, but that was it. Now that I have a decent OTA antenna, I can't wait for an HD receiver and DVR.

bruha
05-01-2006, 02:13 PM
I purchased the Sony KDFE42A10 42" LCD Projection from Onecall for $1499 shipped. They are commision based so call to get a better deal that what the website advertises. Ordered Tuesday, arrived Friday morning (WV warehouse to central PA). Arrived in excellent condition, no damage to box and two clear shockwatch tags. I would absolutely buy from Onecall again.

intowin
05-01-2006, 03:45 PM
anyone know about radioactivedeals.com

they have a 60" sony sxrd grand wega for 2900 bucks

they say they are an authorized dealer but that is 1k less than anywhere else?

any one know why?

daleb
05-02-2006, 01:24 PM
anyone know about radioactivedeals.com

they have a 60" sony sxrd grand wega for 2900 bucks

they say they are an authorized dealer but that is 1k less than anywhere else?

any one know why?

All I can say is if price is the bottom line over service go for it!
There are so many things that can go wrong with an retailer why chance it unless you know someone has had experience with them.

I'd rather pay a bit more and stick with the 'tried & true'. But then I've never made real big ticket item purchases online, except a $1200 videocam from onecall.com.

maicaw
05-02-2006, 02:00 PM
they say they are an authorized dealer but that is 1k less than anywhere else?--any one know why?According to one of the experts around here - the online prices are the same the distributor prices to the retailers - and the online dealer is satisfied to make what he can on just the handling charges -think ebay - as long as actual shipping + handling is not exhorbitant (over $100 extra) sounds like a plan! -Manufacturer should be able to tell you if he is an authorized dealer - just don't rat him out by telling them his price.
When I filled out the order form it showed just $50 max shipping for a SONY KDF-60WF655 60-IN. HDTV LCD $1,875.00 Flat Rate UPS Shipping Service - With Tracking Number $36.00
Next Day Rate UPS Next Day Way - With Tracking Number $42.00
Priority Shipping UPS Priority Shipping - With Tracking Number $50.00 so shipping quoted is extra reasonable and it also says free on most us orders - post your experience if you use them http://arite-international.com and you don't work for them :rolleyes:

maicaw
05-02-2006, 02:58 PM
poking around a little more I see they don't have any address - there is a foreign phone number listed @ 628 1806 900 754
but the main catch seems to be they won't accept credit cards until after you have spent over $1000 using their normal payment method :rolleyes: Can I make payment using my credit card ?
Yes. But only ARITE Preferred Customers (APC).
Why I can not make payment using my credit card ?
The payment/order process, we have developed very private, and secure for both side, remember to much fraud activies we only accept credit card from ARITE Preferred Customers (APC) only
How can I become a ARITE Preferred Customer (APC)?
You should complete a minimum of $1000 in purchasing transactions with us, for you to be automatically granted the APC status - the price on that Sony 60" LCD was about half the Amazon price - Lotsaluck :mad:

mp smoov
06-27-2006, 10:28 AM
Has anyone dealt with TapeWorks Texas inc.?

tuccillo
07-17-2006, 02:24 PM
Title says it all. Highly recommended.

dcnblues
08-18-2006, 02:38 PM
I just bought a Sony KD-34XBR970 34" FD Trinitron WEGA and am in the process of setting it up. Pretty happy with my purchase, price point, delivery, and image quality.

I price shopped / compared from http://www.pricegrabber.com/ and read online reviews from CNET and http://products.consumerguide.com/reviews/index.epub.

I also used this board to help me decide on the KD-34XBR970, thanks.:hithere:

I ended up going with an online store in NY as that way I wouldn't be paying tax (going to CA). Best price was http://thenewconnection.com/, so after comparing delivery rates and still being the best, I ordered the unit by calling their toll free number.

*This is interesting:* The guy mentioned something about a 'china' model, but I figured I didn't care where it was made, it was a Sony. I got a call back from the manager about 15 minutes later, and he explained it was a 'made-for-china' model. All menus, labels, docs, etc in Chinese. So that was why it was so cheap. He had the normal unit for a greater cost. It was still reasonable, just in line with the other best prices from the price comparisons. The manager seemed to want the sale and make it right, so I ordered it. Very close to $1100 with shipping.

I just got it yesterday, in good shape, and while the delivery was not supposed to help me get in to my apartment, the truck driver (www.actionfreightservices.com) was cool and helped me carry the 200lb box up two flights of stairs. Nice, as I would have been stranded had he not. No way could I have carried it by myself, and I'm real tall and strong.

So far so good, except that I didn't get a paper invoice with the unit, and so far no email one either. I just checked, and my Amex charge was for the proper amount ($1,098.99) billed to FOTOCONNECTION.COM. I would recommend going this way. Worked for me.:yippee:

Rock77
08-21-2006, 10:32 AM
I recently purchased a Samsung HL-S5088W from Howard Pierce Audio/Visual Direct. Aside from the backorder issue, the tv arrived a few weeks later in perfect condition. The freight company called and scheduled an appointment with me to be home and deliver. Everything went well.

acoldstarnolds
08-23-2006, 05:10 PM
I purchased a 46e3000 Sony online through Circuit City last week. Did this rather than going down to the store and getting it because I got an extra 10% off using an e-coupon.
They also gave me free delivery and set up for going through the website.
Ordered on Thursday night and was watching it on Saturday night.

And I have the added advantage of being able to take it back to the store if there are any problems.
My fear has been that ordering from somewhere 2000 miles away I may get it and then something goes wrong and it is a big hassle to get it returned and replaced.
My 2 cents.:)

Joel_CA
09-05-2006, 12:02 PM
I purchased a Samsung HL-S6187 from OneCall and have been quite pleased with the entire process. I found OneCall's website as a direct link from the Samsung website. I ordered it on a Thursday night and it arrived Tuesday the following week . The entire process was quite professional including the customer service call backs, several emails regarding shipping and tracking info, as well as documents for the service contract. On top of that, they offered 18 months/no interest financing.
The best part about the entire process is the price matching guarantee. I checked the website again a few days after ownership and noticed that the price of my recent purchase dropped by another $200 while at the same time, a $75 coupon was being offered for the item as well. I called OneCalls customer service requesting a price match for $275 and was taken care of without a hitch. In fact, when i mentioned that i had purchased the matching TV stand and 5 year warranty- the agent on the line said that the $75 coupon offered for the TV- was actually increased to $200 if the entire stand/warranty package was purchased (this was NOT listed on the website). So basically- i was price matched an amazing $400 ($200 price+$200 coupon) that was credited to my account 2 days later.

Kudos to FexEx freight as well. Having taken a day off (a Tuesday) to receive the TV on the tracking info's estimated delivery date- i was in a bind when i called FedEx that day to schedule a curbside delivery time and was told that it at the facility but wasn't due to be delivered till the next day (Wednesday). I explained to them my predicament about taking the day off and was told that they will try to work something out. Within minutes i got a call back saying that it will be delivered by 10:30 that same morning.

All in all, the final purchase price of the TV, matching stand, and warranty actually cost LESS than the price of the TV ALONE if i purchased it locally through Circuit City or Best Buys. Buying locally would have added an addition sales tax to the tune of roughly $250! The entire process could not have been better.

Joel, CA

DRK HRSE
09-12-2006, 12:33 PM
BestBuy.com NOOOOOOO!

I was willing to pick up my own TV, but didn't want to drive all over town... So I used BestBuy.com to Order with IN-Store Pickup... NOW - the Site states NO FUNDS are drawn from your CC until you pick up the Merchandise AND the Item is at xx location...

1st E-Mail- we're sorry but the item you ordered isn't available at the chosen location (AFTER stating on the site it was) Please call other stores in your area to locate the Item!!!!!

1st Call - "Um I don't think so... I'm looking at my Bank acct and you already hit me for 4K+ find me the TV or refund the $$" "Sir we only put a Hold on the funds" Remember this statement

They located the TV at a store another 40 Miles away...

OK I drove up there... LO and Behold - the Sony XBR was the same price as the Sammy - so "Cancel my Order and give me that one" Order Cancelled and told funds released

Young Kid went in back and retrieved a 60" Sony SXRD

Went to pay - NSF - Bank wouldn't BUDGE... bestBuy.com wouldn't Budge... I had to put it on 2 different Cards

1st Business Day after I see the original $$ Clear my Bank Acct - the funds that were held had been collected by BestBuy.com!!!!!!!!!!! AND the 2nd grouping went through as well... Over 8K for a TV that cost 3500???? (bought some other toys as well)

Called BB.com... they started the Refund process (48 Hours)

Discovered the young kid pulled the A2000 NOT the XBR TV!!!!!!!!! NOOOOO now I had over 8K out and not even the TV I asked for in the 1st place...

BB delivered the replacement and collected the original BUT before the $$ issue was resolved...

Long story Short - I will NEVER use bb.com to buy ANYTHING EVER

I AM happy with the TV Though... amazing PQ

bigbidder
09-14-2006, 05:32 PM
I purchased a Sony KDS55A2000 from Onecall.com. They were pleasant to deal with, got my set delivered in a week, and reduced my initial purchase price due to their 7-day price guarantee. I will make them my first choice for online retailers in the future.

snickers
10-03-2006, 12:26 PM
Purchased a 62" Toshiba DLP from wegotbetterdeals on Ebay. Great Transaction & Shipping.

2 left only 1300$. Got the Added Warranty / Lamp Protection for another 400$.


http://cgi.ebay.com/Toshiba-62HM95-62-DLP-HD-TV-with-Integrated-HD-Tuner_W0QQitemZ200018473049QQihZ010QQcategoryZ6140 7QQcmdZViewItem

CorkyMuldoon
10-04-2006, 06:59 AM
Purchased the Toshiba HD-A1 from eCost.com for $425.00 (including overnight shipping).

Ordered on Thursday & had it Friday morning!

Great transaction - great HD-DVD player!

JohninTenn
10-04-2006, 07:17 AM
Now lets hear about it. Thats a good price for a HD TV. That might be good for a bedroom.

gcgst
10-18-2006, 02:14 PM
Another vote for Crutchfield! Bought a KDSR60XBR2 from them last week. Delivered yesterday. Today, I see they lowered the price $500.00! One email later, and they credited the difference. Cool! :)

lenbo
11-13-2006, 05:34 PM
Got a 60" SXRD from onecall.com. Couldn't be happier ! They were very professional , did not even try to sell me a warranty .:D

redley78
11-15-2006, 02:01 PM
Hey lenbo, i purchased a TV from onecall too. How was ur experience with curbside delivery from fed ex freight? did they have shock watches on them? any damage done to the box?
im getting my TV delievered tommorrow and want to know how easy the situation was for you. i know that if you dont indicate that there is "possible concealed damage" on the bill of laden and you accepted a inferior product, then onecall will not be able to help you with an exchange.
any additional info would be appreciated.

earlyman
12-01-2006, 12:15 PM
Hi -
I bought a Sony 50" LCD TV from CC online, on 11/14/06. As part of the deal, I was supposed to receive a $200 E-gift card by email. By 11/20, I had received nothing, so I started calling customer service. They said that I would receive another one in 5 business days. I waited until today (12/01) and called again.

This time the person who I spoke with (Quinitta), told me that I had apparently failed to click the "add gift card" button at the time of ordering, and now there is nothing they can do - in other words, I don't get a $200 E-gift card which was part of the deal, just because I didn't click the button! :mad:

When I asked to speak with someone above her regarding this matter, she informed me that she was the highest level person in customer service, and this was the end of the story, as far as she was concerned. She even warned me that in the future when I ordered online from CC, that I should be very careful to click all the right buttons! :eek:

I then got the phone number of CC's headquarters, called, and was directed by the operator to a person who, perhaps could help with this problem. She was out, and I got her voice mail, and left a detailed message. So far, no returned phone call.

Can anyone here lend me any advise, short of returning the TV for a refund? Since the sale, I have received both emails and a phone call from CC asking how I felt about my "buying experience". Needless to say, I gave them an earful. But, I still don't have my E-gift card. I can't believe CC wants to lose loyal customers through some technicality (like failing to click a button).

End of rant! :cool:

Earlyman

yukonjon86
12-02-2006, 12:25 AM
Ordered from onecall and it was a great experience. Fast delivery too, even considering it one day late because it got stuck in Oregon because of a snow storm. Definitely buy from them again.

whiteowl
12-22-2006, 02:07 AM
Have bought three items from two different sellers. First was the satellite speaker system and receiver for home theater, that was bought from Crutchfield with no problems what so ever. In fact the receiver was on sale and a problem arose w/a coupon that wouldn't load-up during the on-line purchase. Called the next day and they doubled the coupon value. That was all Crutchfield...not me! The second purchase was my Monster PowerCenter. That was purchased through Buy.com. Nothing went wrong with this sale but read alot of negative comments after purchase was submitted. But, like I said my experience was not reflective of those expressed complaints.
One company I have seen numerous complaints about is,
The New Connection.com (sp?). Horrible company and appears to be listed under three or four other companies. Stay way clear of this company!!

daleb
12-22-2006, 10:16 AM
The only good thing I have found good about CC is ordering online for pick up in their store. They always have the merchandise ready, and get you through quickly. Same experience with Sears and CompUSA.

But I totally avoid online transactions with Best Buy. On two occasions I could have walked up to the merchandise, picked it up, paid for it, and drove off in my car in the time it would take BB to even validate the internet order when I showed up. THEN they send someone back to the stock room to get it. In fact, I never even patronize BB anymore. One time, the 50 CD-Rs for $6 and no rebates was too hard to pass up. Great experiences with Magnolia A/V though.

palindromekid
12-28-2006, 08:26 AM
Great experience. The first thing I did was get a list of Sony Authorized Online Dealers from www.sonystyle.com. I took this list and narrowed it down to three:

1. B&H Photo and Video (best price shipped)
2. Crutchfield (I had a previous good experience with them)
3. One Call (better price than Crutchfield and highly touted on various forums)

I liked the price at B&H but wasn't sure about the customer service I would receive if something went wrong. I liked the customer service at Crutchfield, but the price was high and I would have to pay tax since I live in VA. I ended up going with One Call when I found out that they had a $200 online coupon that put the price within $99 of B&H shipped.

Purchasing with One Call was perfect. I ordered the set online on Wednesday (December 20th) and then spoke with a customer service agent who explained that I would receive an email at which point I could make an appointment with the freight company (ABF). She didn't try to hard sell accesories or warranties like other online dealers that I have dealt with. I received the email on Thursday (December 21st) and called ABF who said they could deliver it on December 26th which really surprised me.

December 26th came, a big truck pulled up to the house, a guy unloaded the TV and helped me carry it in, and we took it out of the box prior to me signing the bill of laden so I could inspect it.

All in all I had a wonderful experience with One Call and ABF Freight.

:)

gmcclel
01-01-2007, 08:58 PM
Bought Philips 23" LCD Hidef from Costco.com Excellent condition when it arraived. Also picked up Sylvania 26" Digital Hidef from Sears but we picked that up since it was local.

whiteowl
01-05-2007, 11:01 PM
Onecall was my most recent purchase....and although the sale went smooth as could be (phone order Sony HDTV) the shipping they used absolutely S U C K E D! Really the freight company ABF sucks. I normally don't get irate at the little things in life that are..."life things that happen". This however was....like having cable installed....or.....waiting in the drivers’ license bureau. I was scheduled for work the day of delivery, which was my choice. So….I ask for a set time…no set time was possible ...”just be at that address between 9:00pm -5:00pm” said the dispatcher. So I took off work and missed 11/2 days worth of over-time Driver didn’t show til 7:15 that evening. Freight company, ABF freight couldn’t have cared less.
I could’ve been at work all day. No calls to explain that driver was running late, no real apology as to what was at hand and a dispatcher that just didn’t understand how much money I lost by sitting on my butt waiting for their over-worked driver to deliver my TV. As you can tell I’m alittle hot over this deal. Onecall will get my response……as stated a smooth sale but a horribly crumby freight/delivery service

zfridge
01-25-2007, 06:02 PM
I recently purchased a Toshiba DLP 62hm196 at Tigerdirect.com. For $1799.99 they delivered the tv to my living room. From the time I placed the order till the time the tv arrived was about 8 days, so I was quite happy.

So far so good, the tv looks great with cable and great with my xbox 360.

the_future420
02-02-2007, 11:37 AM
I just purchased the HL-S5687W from onecall.com, and I must say, they are EXCELLENT! Along with their shipping company, ABF!

I originally ordered the set from tvauthority.com, but after many trials and tribulations with them, I was forced to cancel my order and go another route. You can check out my thread about it http://www.highdefforum.com/showthread.php?t=35037.

So, I decided to order my tv through onecall.com instead. I explained my plight to them and told them how I was hoping to get my set in time for the superbowl because I noticed they were running a special that said if I ordered by Jan. 28, they could guarantee delivery of my set by Friday (today) in time for the Super Bowl. Unfortunately, because of my dealings with TV authority (and them fraudulently charging my card before they shipped the set :mad: ) I didn't have the money available on my card to charge it. My sales rep, Lee, told me he would keep an eye out on my order, and as soon as the charges cleared off, he would place the order.

Well, the 29th rolls around, (Monday) and Lee calls me on my cell phone (great service) and tells me the charges are cleared and he can place the order, but unfortunately he doesn't think the set will make it in time since it has passed the 28th and I am all the way in Chicago. I tell him to go ahead with the order, and at this point I'm resigned to my fate of not being able to watch the big game on my new set.

Fast forward to today, and lo and behold, my set has already arrived at ABF's distribution center a few miles from my house! I called ABF up, and they said that I can come in and pick up my set from their docks tonite when i get off work! This is the best news I could have asked for!:yippee: onecall and ABF delivered big time! TVAuthority is HORRIBLE and I would encourage nobody to EVER order from them!

kosinar
02-06-2007, 02:07 PM
I placed order for Samsung 61" DLP set January 20th. Got order confirmation January 22. Called them the same day with question when unit will ship. Answer 24-48 hours. Today after more than 3 weeks after they charged my credit card and 4 phone calls with warious excuses and lies finelly admited that they do not have it in the stock and do not know when it will be available. Their web site is still claiming units in stock with 3-5 days shipping. What a trash. Stay away. I canceled order and purchased the same unit from Onecall. I hope for the best but after reading numerous positive feedback I am cautiosly optimistic. My card now shows charge for two sets. Will see how long it will take to get me refund from DBUYS.

whiteowl
02-07-2007, 08:30 AM
As stated in the above listed thread from myself regarding OneCall and ABF shipping company I now have a follow-up to post. Apparently after OneCall read my customer response and verified the comments to be valid I received a call from their customer service dept. the other day. The were/are very concerned with customer satisfaction, something internet sales companies that want to survive and prosper should be concerned with. I'm impressed with their reponse and concern over this matter. I had been shopping for my purchase for some time and when this experience happened w/ABF I was not happy at all. OneCall's customer service dept. responded to this matter and resolved it rather quickly. I would definitely recommend OneCall as a 'Stand Up' customer orientated internet sales company!

aa240sx
02-10-2007, 02:01 AM
I can only say that 1080Pzone is the best if you're living in socal and want a sweet deal with free delivery and no tax.

I'm happy to testify in case anyone is looking for someone local, but this guy can't be beat. He's cheaper than any of the online retailers and he'll deliver, setup, and take away the trash. I ordered my Samsung on Friday and got it setup by Tuesday.

info@1080pzone.com

adhood
02-10-2007, 06:54 AM
I purchased a Sammy 42" from Tigerdirect.
TV was shipped via Roadway Freight

Check via Roadway's website to track the TV.
Expected Delivery Date: 1/29

It's the 29th and 5:00 p.m. and NO TV.

I once again check the tracking status. It shows the TV as DELIVERED.

I almost freaked out. I call Roadway immediately.

The CSR calls dispatch which than calls the driver.

Somewhere there was a mistake and the TV was accidently marked as delivered.

A rep of Roadway told me that the TV would be redelivered on the 30th in the morning.

The morning of the 30th (@ 7:30 a.m.) I check the tracking status.
It says, "package sitting at XXXX dock in Chicago, IL"

I call Roadway to figure out what's going on. The lady tells me that all the drivers have been dispatched and the earliest the TV can be delivered is 31st.

*Sidenote: Tigerdirect has an B&M store in Naperville, IL. I stay in N.W. Indiana. The total distance is 40 miles. I don't own a vehicle large enough to fit a DLP TV. *

Here is the kicker. She tells me that they tried to deliver the set on the 29th and no one was at home.

I run a home business and was at home all day. No one came.

She then proceeds to tell me that there will be a redelivery fee.
I tell her no there won't, I was at home all day.

She then tells me that she will look into it and call me back.
I receive a phone call two hours later and delivery is scheduled for the 31st.

She finally apologizes for the inconveince and informs me that there will be no redelivery fee.


The 31st arrives and I check the status, it shows the package as out for delivery.

Jan 31st 9:00 a.m. Roadway truck pulls up. Driver kindly unloads my TV and brings it in the house. Even took his shoes off (just had new carpet installed: which he noticed).

I hook up the TV to an OTA antenna. After looking at the stunning picture, I forget/forgive everything that happenned.

jloader
02-21-2007, 04:05 PM
I also purchased a TV from Best Buy online. The scheduling options worked well, the TV was delivered as expected, and the delivery crew unpackeged everything, setup the TV, and took away the packaging. I was very satisfied.

I purchased my Sammy HL-P4663 from bestbuy.com.
It was delviered in 3 days, on a Sunday. They have a calander function that shows you available delivery dates, which include weekends.
I even gave the guys $20 to move my old set into the garage.
Smooth transaction. Great picture.

arctictropical
02-25-2007, 06:22 PM
After researching many internet companies with several Better Business Bureaus on the east coast, purchased a 65" Mitsubishi Diamond series DLP, matching TV stand and Toshiba HD-A2 high def DVD player from Walt's TV in Arizona. Not only did they have the best prices at the time, they are one of the few internet companies that are BBB members and have had a clean history with the bureau. I had abolutely no problems with the purchase and shipping of the items from Walt's TV, and would recommend them to anyone.
:)

webjr
02-27-2007, 08:14 PM
hi, glad to share info

i ordered the samsung ln-4095 lcd tv
by phone from tv authority on 1/15/07. the sales
rep said it was in stock. i paid for 3-5 day shipping
total was 1,810.10 and should have received it by 1/22/07.
the tv wasn't delivered so i called tv authority to see what
happened. sales rep said it was out of stock and deliveries
were expected to warehouse in early feb-07 but no set
date given. the rep said they would refund 3-5 day shipping
fee. i got fed up and cancelled the order on 2/3/07. the charge
should have been credited back to my card within 3-5 days i
was told didn't happen i called again same result. credit card company suspended the charge for 6 weeks while they investigate
this transaction. DO NOT BUY ANYTHING FROM TV AUTHORITY!!!!
i ordered the toshiba 42lx196 tv from dtv.com. dtv.com is an authorized dealer everything was as promised i got the tv in 3days
no problems. staff keeps you informed during whole process and the
shipping company seco was on point also. ALL WENT SMOOTH
FROM BEGINNING TO DELIVERY OF TV!!!!! THEY DO IT RIGHT

budorygun
02-28-2007, 11:12 PM
Ordered my Panasonic 50" DLP from Butterfly Photo (Nov 2004) for $2287.00. Plus Shipping $180 ($ 1,000 better than best price here locally (Las Vegas). Arrived in perfect condition.

Trucking company brought it in my house and took it out of the box for inspection. Very good service - arrived quickly. Very good TV and no problems for over 2 years.

Check it out.

Bud

zoey121
03-04-2007, 05:18 PM
I used tiger direct and got a 27 inch hdtv/wide screen view sonic LCD.
Over all the purchase was smooth, delivery was faster then expected. The set arrived in one piece and the delivery folks brought it in house took it out of it's packaging . I was able to inspect it before signing for it.
I noticed something right away was view sonic does not recognize the universal remote code system . What a bummer.
I also noticed i got no packaging slip from tiger direct and no recit conformation with e mail.
I spent nearly 45 minutes on the phone tracking down a email confirmation. Eventually they sent me one.However the order was someone with my last name but not my address and not what I ordered ( still have no package slip or email confirmation).
My lesson learned was while on line in many cases is cheaper, it is not worth the head ace, of no live person to deal with.
Will be replacing another set soon and intend using brick and mortar only. Making sure i have a recit and decent warranty.

clarkboy
03-17-2007, 02:35 PM
I just received my 60” Sony KDS A-2020 from JR’s Music and Computers (www.jr.com). I found the TV on pricegrabber for $2299 plus $97 for shipping for a total of $2396, so I placed my order. JR’s called to confirm the order two days after I submitted it. They then called back the next day to tell me they made a mistake with the shipping price, because they had the TV being shipped by UPS but it needed to ship freight. Naturally they had to raise the price of the shipping cost, but it didn’t cost me anything, because the price of the TV was lowered to make up the difference. My wife and I were presently surprised by this. The CSR acknowledged their mistake and said he wasn’t going to penalize us because of it. I received the TV a few days later in perfect condition. I would recommend JR’s to anyone looking for a good deal and superior customer service.

They are also a Sony authorized online dealer. I wouldn't order a product from anyone who's not authorized by the manufacturer to sell their product. I've heard to many warranty horror stories to take that chance.

bts.cowboy
03-31-2007, 06:29 AM
Bought a 70" JVC from vanns.com. Paid approx. $5000. Fast shipping, less than a week from MT to FL. I was nervous about spending this much on a TV sight unseen but I am so glad I did. Way to go Vann's.:banana:

Vizunary
04-02-2007, 03:29 PM
I originally bought a sammi 5088 from vanns at the end of feb 07. Ordered it thurs night, shipped fri, in my house mon. Very fast ship and travel time using yellow inc trucking. Please understand that this is a review of Vanns and not the product. The sammi worked for about three hours, then i got the three leds flashing on the front, long story short, after a service call I sent it back and had a replacement in under a week. SECOND sammi didn't work OUT OF THE BOX! I was po'ed to say the least, I even called sammi to get a manufacture date, and the 2nd tv was off the line on 03/02/07, so this was a sammi issue.
I told vanns and they were empathetic with my issue and now I have a beautiful Sony 50A2020 in my room for the same price as the Sammi. This last replacement I sent back thurs 03/29 and my sony was here 04/02.

This is the BEST customer service I have EVER received for this type of product, whether online or in-store(BB doesn't hold a candle), and when I want to upgrade to 7.1 surround they have already earned my business.... If only they carried blu-ray, hmm???
:thumbsup:

PV2Omni
04-09-2007, 01:27 AM
I ordered this product on 06Dec06, which is plenty of time to get it by Christmas using Amazon's super saver shipping. I chose to pay extra to upgrade to the only available option of "standard shipping".

On 07Dec06 I received an email stating that my TV had shipped and giving me the tracking number. I initially noticed that the tracking number had information from a 2004 shipment on it. Knowing that tracking numbers are reused I expected it to clear out and be updated. After several days, I contacted Amazon and found out that I was not even given the correct tracking number to begin with and was given the correct tracking number.

The TV was coming from Reno, NV and going to Phoenix, AZ (which is a 1 day trip), but was estimated at a 5 day delivery. The package arrived in Phoenix the morning of 14Dec06. Friday afternoon when I had gotten no calls from the delivery company, I decided to call them. I was initially told that the delivery would be next Tuesday (19Dec06) at the earliest. After complaining for some time I was told that I could have it delivered Saturday 16Dec06. I was also informed that there was a notation that the box had a "tear" in it from the shipper.

On Saturday when the TV was delivered, I had them open up the box in my presence. Exactly where this tear was (a 1" by 6" hole) was damage from an impact (most likely a forklift). The hit was so hard that the whole top of the TV was destroyed. I of course refused the shipment and called Amazon.

The first gentleman that I spoke with told me that he could not help me and that I needed to talk with the "electronics department", but that he could not transfer me. Instead, he would have to send an email to them and they should be getting back with me in 2 days. On Sunday 18Dec06, I received an email saying that they could send out a replacement, but couldn't guarantee delivery by Christmas or I could have a refund that wouldn't come for 2-3 "business" days.

I called again and was told that no Supervisors or Team Leads were available and that one would call me back within 2 hours. 2 hours came and went with no call, so I called again. This time I was told that there was no Supervisors or Team Leads even working today. When I confronted the Rep on the fact that SOMEONE had to be watching over her, she was magically able to find a Team Lead for me to speak with. He told me that he could not send out a replacement nor refund my money. He said that they only thing he could do was send an email to his Supervisor, who "should" get back with me by the end of business.

About an hour later, I received a phone call from someone at Amazon who was not the Supervisor who was supposed to be calling me back. He in fact confirmed this and said that he was only a Team Lead. He told me that he was told that the only thing that they could do for me was to refund my money, because they could not guarantee shipping by Christmas. When I asked when they sent out a broken TV to begin with, why they could not pay to send the TV 2nd day; I was told that FedEx or UPS would not accept a package that big for shipment. Now I have a FedEx account and to ship that TV from Reno 2nd day cost $310 and to ship it 1 day was $325. I then asked to be refunded my money PLUS the cost to buy it locally, since they knowingly sent out a broken TV. I was told that all he could do is refund my money and that I should get it within 2-3 business days. Then he hung up!

I spent the next 1 1/2 weeks talking to many more CS Reps, Team Leads, and even a few "Supervisors". Every time I was told a completely different story and was told that, it did not matter that there was notations in the system otherwise. When I told them that I had been recording every conversation that I had had with Amazon I was told that it did not matter.

Trying to call the corporate office was a joke too. The secretary who answered asked how she could help you and when you ask for the CEO, she says she CANNOT do anything without a name. Knowing his name, I asked for him and was told that he does not take calls. I then asked for his secretary and was again asked for a name. In the end what ended up being my TRUE options was to wait 2-4 weeks for Amazon to process a return(how you return something that was never technically delivered I don't know). After Amazon processed my "return", I could then choose to wait another 2-4 weeks for either my refund or another TV to be sent out to me.

In the end after all of the lies and lack of service; Plus the fact that this was part of my sons Christmas presents (Yes when your son understands and deals with how you have to live on almost nothing, when Social Security takes almost 2 years to start paying, you go and spend $6,000 on his Christmas!). I had to file a Visa Dispute with my bank and had my money back within a couple of days. I turned around and bought the TV for $2,150 from Spencer’s TV and Appliances here in Mesa, AZ. It was in my house by the Friday after Christmas.

Therefore, the answer to the problem is to NEVER use Amazon again for anything that is time sensitive or over a couple hundred bucks. Even my order that really was not needed quickly said "In Stock" on the site, but magically was back ordered, when they got their money, for a week that ended up being a month. Amazon like many companies before it has gotten too big for its britches. Even right now, I can take back products for 90 day with no exclusions and no questions at Wal-Mart.

hockster31
04-11-2007, 02:06 PM
ONECALL ROCKS! Awesome price, beat best buy - by 600.00!!! Even had a better warranty. got a 61' samsung dlp with stand, cables and harmony 880 remote, 5 year warr, bulb replacement. amazing deal. I delt with Chad Gambill, he was honest and wasn't pushy at all. He also took the time to explain everything, not rushed for the next call

Flibmeister
05-12-2007, 04:37 AM
Another vote for OneCall. Ordered a Sony KDS-60A020 on Wednesday, delivery (Spokane-Phoenix) was on Tuesday, no problems whatsoever. I declined the $250 white glove delivery, but got it anyway by waving a twenty dollar bill at the Fedex guy.

Amazon was $75 higher on the day I ordered, but was $75 less the day after; I called OneCall and they credited my card the $75 before the TV even arrived.

BTW, read the fine print on your credit card agreement and choose carefully which card you use for your purchase-- the extended warranty provisions of various cards (even within the same company) work differently. I bought a Mack three year extended warranty on this TV ($210, including up to two bulb replacements) which takes over after the Sony one year warranty expires, for four years of coverage. By using my Amex instead of my Mastercard, I got an additional year of coverage that doesn't begin until after the Mack warranty expires-- for a total of five years.

kameleon_o
06-21-2007, 10:48 PM
I just bought a new LCD for a friend and helped her set it up. It was a deal Best Buy was offering. They offered you the choice between a Sony DLP or a Sony LCD KDL40V2500. She went with the LCD and it came with a PS3, a Blue Ray movie, and a PS3 game. All for $2089. I liked some of the other LCD's better (bigger screen or more HDMI ports) but for that price it was a great deal.

Hooked everything up and it was amazing!! Excellent quality when watching the Blue Ray movie Open Season. My daughter watched the standard DVD Monsters, Inc. on it and it was really great too. Tried some other DVD's and they weren't quite as good but still good. Revenge of the Sith was great when it came to the CG scenes like the battle cruisers or planet scenes but just okay when it came to people or regular scenes. The picture, colors, and brightness of the Sony is really awesome. She had problems programming the remote so I'll have to go do that for her but she doesn't like it at all. All in all, great deal and great LCD!!!

sl7z
08-12-2007, 09:46 PM
I bought the Samsung HLS-5679W DLP from Amazon for $1329, no tax, free shipping. I think I got one of the last ones, because now you have to buy through Electronics Express when you go to Amazon (higher price, plus shipping). Eagle delivered my television 6 days after I put the order in. They took the TV out of the box and waited to see that it worked. It's only been 9 days since I got the TV, but it looks gorgeous so far.

daleb
08-13-2007, 09:00 AM
Overall, I've had great success with Amazon on smaller stuff. For the big ticket items I would stick with OneCall, Vann's, Crutchfield, etc.
One thing for certain, they sell directly. Amazon does not stock everything, but they offer items from 3rd parties too. That's not always a bad thing, but for something like an expensive display I would rather deal with one source for the whole transaction.
www.resellerratings.com is a good indicator who is doing the best job.

JMP3
08-21-2007, 11:12 AM
Have you folks seen the prices of the Samsung HL-TXX89S series at The High Definition Store ? Really good prices with FREE shipping:
HL-T5089S - $1749
HL-T5689S - $1999
HL-T6189S - $2399
I bought a HL-T5089S from them...had the TV in 7 days. Sorry if this has been posted already....

turboscooby
08-21-2007, 11:10 PM
I recently bought my Samsung DLP 56" from secondact . com
i found them to have the best price overall shipped, and I received my tv within a week. :yippee:

so if anyone want to give them a try, i would recommend it.

daleb
08-22-2007, 12:42 PM
I recently bought my Samsung DLP 56" from secondact . com
i found them to have the best price overall shipped, and I received my tv within a week. :yippee:

so if anyone want to give them a try, i would recommend it.

Their rating is 'not bad'.

http://www.resellerratings.com/store/Second_Act

BramptonAssJag
08-23-2007, 07:53 PM
Damn

SinCityBlitz
09-12-2007, 10:17 PM
Vanns.com here. August 15th we ordered a Samsung HL-T5087S and had it in house the 20th. TV came in EXCELLENT condition with no problems. I have no problems recommending them to anybody.

MalakaMalaka
09-13-2007, 09:36 AM
Amazon delivered my television- Samsung HL-T5076S is 4 business days (6 days total including the weekend) from the day I ordered it.

The tv and box was in great condition. The shipping company, I think it was Eagle Freight USA, brought the tv up three flights of stairs, unpacked it, set it up, and then asked me to sign the received slip. i felt bad because i didn't have any cash to tip, but o well.

The tv is in great condition. Not to mention- the lowest possible price from anywhere including the shady online dealers based out of Brooklyn that you'd never want to do business with.

Go with Amazon. You can't go wrong. My second choice would have to be Buydotcom because of their long standing reputation and low prices. I found these two online stores to be by far the best out there. Trust me.

daleb
09-13-2007, 11:29 AM
It's not a matter of 'trusting you' because of one or two experiences of one or two people. It's the bigger picture that counts. But it's your money and time.

http://www.resellerratings.com/store/Buy

http://www.resellerratings.com/store/Amazon

http://www.resellerratings.com/store/Vann_s

http://www.resellerratings.com/store/OneCall


Everything has some risk, it depends on how much you want to take.

mbrowning
09-13-2007, 04:40 PM
We purchased a Sony KDS-55A3000 from bestbuy's website on 9/6/2007. I selected the first delivery date they had available: 9/13/07. Last night I called and asked if they knew around what time they would be delivering the TV and I was told between 9:30am and 11:30am. To me, that is quite an impressive delivery time frame. Usually I seem to hear something like 8am to 5pm.
And sure enough, they showed up at about 9:45am. And even though I thought I was only getting curb side delivery, they brought the TV inside, unpacked it, and installed it in our entertainment center. They said if we had cable or a DVD player they also would have hooked that up for us, but it's a new house and we don't have those there yet. Not bad for "free shipping."

dettch
10-08-2007, 04:09 PM
I found what I thought was a great price online (Circuit City) and called my local trusted high end dealer and asked if he could meet the CC price because I preferred to deal with him. He met the price and delivered and set up for $40. I thought a real bargain because the set-up included DISH TV setup which was too complicated for me. I'll go local whenever I can.

Bob

DaveHD23
10-12-2007, 11:23 AM
I recently bought a Mitsubishi WD73833 73-inch 1080p DLP Rear Projection online from Walts TV saved over $600 and free shipping. I could not find one in the entire state of Florida for sale without waiting 3 weeks to have it shipped to the store and 2 weeks for delivery from Best Buy. Walts had it at my house in 5 days and it was Labor Day weekend. Bought my Monster HDMI cables from them and saved $40 per cable.

Dave S.

HDnSeek
10-17-2007, 02:35 PM
BestBuy.com has some really nightmarish stories behind them... I avoid them at all costs.

ytwokr32
10-26-2007, 12:25 PM
Bought a JVC HD-56FH97 from buydig for $1999 shipped. I was able to track the shipment via Manna Distribution website. Local shipping company contacted me for delivery.

Set was delivered six days after ordering, arrived in perfect condition. The driver was more than happy to help me unpack the box so I could inspect the set and sign off on the delivery checksheet. He even helped me carry the set upstairs to my media room for a modest tip.

All in all a very good experience buying from buydig. Definitely would buy from them again.

AlohaTech
11-04-2007, 04:21 PM
Stay FAR away from Gear4less, an Ebay retailer. Several friends have were lured in by low prices and subsequently victimized by non-invoiced extra (doubled) shipping charges, long wait for delivery/no delivery, and nonexistent customer service.

inazsully
11-21-2007, 09:34 AM
I bought the Sony A3000 from Ultimate for $1849. Three days later Fry's had it adverttised for $1599. I Went right down to Ultimate and they price matched, no problem.

lolita
11-28-2007, 11:25 AM
If you've recently purchased a TV online, I'd appreciate you letting me know of your experience. I've thoroughly read the pro's and con's thread, and now I'd like personal experiences. In particular, please list what web store you used.

Thanks!

wowzzz :offtopic

daleb
11-28-2007, 11:49 AM
BestBuy.com has some really nightmarish stories behind them... I avoid them at all costs.

I avoid them entirely after 2 negative experience for online order & 'customer pick-up'.

Although I had zero problems with 3 purchases made over the last several years from Magnolia A/V, which is located inside some larger BB stores. They also still have a few stand-alone stores.
A night and day difference in the sales staff and the overall experience.
Sorry, did not mean to drift off-topic as Magnolia is in-store only.

For online electronics, Vanns, Crutchfield, OneCall and Newegg.com would be the first places I would trust. There are several others. And lots of questionable ones. www.resellerratings.com seems to be a good guide.

Rhino64
11-30-2007, 04:55 AM
Bought a JVC HD-56FH97 from buydig for $1999 shipped. I was able to track the shipment via Manna Distribution website. Local shipping company contacted me for delivery.

Set was delivered six days after ordering, arrived in perfect condition. The driver was more than happy to help me unpack the box so I could inspect the set and sign off on the delivery checksheet. He even helped me carry the set upstairs to my media room for a modest tip.

All in all a very good experience buying from buydig. Definitely would buy from them again.

I also purchased from buydig,same results. JVC 61FN97.Will buy again.

dn71
12-03-2007, 10:11 AM
I needed a bulb recently. Bought a Samsung from http://www.rearprojectionlamps.com. Fast delivery and was like $40 cheaper than some of the other websites I visited (same product too). Think they are pretty darn good.

shaggy105
12-07-2007, 01:52 PM
Got JVC HD-56FH97 from Buydig. The TV and the TV stand for $1350 with FREE SHIPPING FROM MANNA... Had the set for a couple weeks now and everything is great so far! I'm guessing Buydig sold out cuz this set, as well as the 61" JVC are not listed on the site anymore. Buydig was great, will certainly buy from again!:banana:

jonbtrini
12-14-2007, 12:06 PM
I bought the Sony 50" A3000 online from Onecall yesterday, got it for $1199+Matching TV stand+Free Shipping, and the transaction was smooth as silk, and shipped out today! I had to call to speak to a salesperson regarding delivery, and he was extremely knowledgeable and helpful. I've never been so happy with a large online purchase before....here's hoping my A3000 fulfills its part of the bargain LOL!

dshosu
02-21-2008, 10:31 PM
My Toshiba 52HDX82 started having problems and I sent in the hyperboard to PTS Corp. They fixed it and now my TV works like new!

daleb
02-22-2008, 09:03 AM
My Toshiba 52HDX82 started having problems and I sent in the hyperboard to PTS Corp. They fixed it and now my TV works like new!

Good news, now knock off the :spam:

fix23
04-23-2008, 06:53 PM
i dont shop at bestbuy, after my encounter!

eddiesdguy
05-11-2008, 07:06 PM
I'm sorry for the blatant plug for a company I've dealt with in the past, but it needs to be said. It's always a gamble when you buy online. That store you posted has no apparent contact information. There's no phone number, and when you dig in deeper to find out who they are, you find out it's run out of someone's apartment (google map it).

If I'm spending a hundred bucks or more, I'd rather purchase from a more reputable company like Discount-Merchant! They are the one of the largest AUTHORIZED Philips dealer for genuine parts.

Recently I purchased on Amazon from bulbking. Their motto was "Buy from the little guy." NEVER AGAIN. Everyone who sells lamps seems to want tell me that the bare bulb is the best. Discount-Merchant says it's better for the environment and it's easy to do it yourself. I agree, but when it came time to purchase for my parents, I found BulbKing first and purchased a lamp. NOT AS EASY as you might thing. Apparently, it required me cutting the factory connection to the ballast and then manually tying the ballast wire onto the bulb. That's not a simple repair or replacement! That's ghetto rigging something and hoping it'll work. Sure 100s of people may have done it in the past, but just my luck, I'll eff something up!!! So I called Discount-Merchant and they talked me through what I should have done and the reason they don't sell the bare lamp for that model (Panasonic's TY-LA1000). They gave me the entire lamp and casing for under 200 bucks when I told them my story of spending so much money with the "little guy."

There really is only a few big players in this market, and I'm definitely going to be buying from this reputable company again.


I needed a bulb recently. Bought a Samsung from http://www.rearprojectionlamps.com. Fast delivery and was like $40 cheaper than some of the other websites I visited (same product too). Think they are pretty darn good.

hololo
11-14-2008, 10:06 PM
I broke down sunday after going to sears they would come close to the price but not close enough ,So I phoned onecall and took a chance and ordered the kdf55wf655, this was sunday at 3:00pm .It arrived WED AT 3:00PM 3 Days WOW !!Shipped fedex freight.I could track its every move.

GoblinTV
03-11-2009, 01:18 PM
I purchased my Samsung DLP HL-S5687W over two years ago from Second Act on the web. Damn great price and service at the time. Sadly, I went there last week to buy another and they have fallen do to the economy and are no longer in business.

Anyhow, buyer beware on Warrentech or Repairtech. I need a repair but it turns out only one repair shop is authorized by them to do the repair in my area. Twice I have taking off work and no one has showed, returned calls, etc. Needless to say they are now getting a company out of another city (which is in another state) to come in this Monday. It's been a month since starting this process so lets hope this guy shows.

I just bought a Samsung DLP HL-S6187W off Craigslist this past Saturday for $600. The thing looks like its been in a box its so clean. Anyhow, seems to work fine and have no real concerns other than some picture PQ ???'s. I find there are too many adjustments to be made and I don't like having that much control. I just want auto 24/7 though I don't think that works best with this set depending on the source.

Anyhow, I have no problems buying used or on the internet. I have learned my lesson with Warrentech/Repairtech. I understand through this forum that the Samsung extended warranties are far superior, especially where customer service is concerned.

Oh, and I agree..Stay away from Best Buy. Something is amiss there. Every electronic item my brother and I have bought there has been faulty and returned. I am starting to think they purchase seconds.

randy g
03-20-2009, 11:10 AM
Has anyone bought a large tv from butterfly photo,powerseller NY or any other ny or new jersey based seller,any input would be helpfull,thanks

jgilliam1955
04-02-2009, 07:13 AM
I ordered my Samsung 61" from Amazon on a Sat at 3am. I got it on Thursday. Delivery was very well done. Will use them again.

celica
05-16-2009, 05:42 PM
I have had no problems with amazon, fast delivery & no problems, my only experience so far though http://www.yourdownline.co.uk/pics/6/By.jpghttp://www.yourdownline.co.uk/pics/BG/By.jpg

R2D2repair
07-03-2009, 02:59 PM
HI, I am a frequent buyer of discount-merchant ,I buy parts and lamps from them.As a service center you have discounts and warranty with them.They always deliver the parts in time,exept one time they did take a little bit more than usual to deliver the part I needed(weather conditions) I have no complaints they are friendly and efficient.I Give them 5 stars.:yippee:

Tuvok777
07-03-2009, 04:13 PM
I do have a sad story to share, I made a purchase online from ebay to get a lamp,I ORDERED IT OVERNIGHT BUY DIDNT GET IT TILL 3 DAYS!!I called them with a fury because I need to fix that tv ,they informed me that I forgot to read the inscription that said that in order to get overnight it you had to call.Then why then the option for overnight I said,couldnt give me an answer .I'll make sure I read everything next time.

celica
07-15-2009, 06:12 PM
Has anyone bought a large tv from butterfly photo,powerseller NY or any other ny or new jersey based seller,any input would be helpfull,thankshttp://www.prawntoast.info/img/R/P.jpg

Haven't heard of them but you should check if they are registered and allowed to sell X products.

greenmatter
07-27-2009, 09:33 PM
http://www.photosnag.com/img/4210/n09x0302vnsn/clear.gifI have had no problems with amazon, fast delivery & no problems, my only experience so far though http://www.yourdownline.co.uk/pics/6/By.jpghttp://www.yourdownline.co.uk/pics/BG/By.jpg

yea, they are a classy operation. I use them way too much...lol

gclg2000
07-28-2009, 09:13 AM
good thread, thanks for the info

celica
08-01-2009, 08:58 AM
yea, they are a classy operation. I use them way too much...lolhttp://www.images-/avs/R/P.jpg

It appears so..

greenmatter
08-13-2009, 01:10 PM
http://www.photosnag.com/img/4210/n09x0302vnsn/clear.gifI ordered my Samsung 61" from Amazon on a Sat at 3am. I got it on Thursday. Delivery was very well done. Will use them again.

Just got me a sammy for the bedroom from amazon. :yippee::cool:

Low Res
08-14-2009, 10:42 AM
Same here, I've never had any problems with amazon and have recently bought a blu-ray player and a whole bunch of bd's :) (I'm pulling the country out of the recession, one blu-ray at a time)

I have had no problems with amazon, fast delivery & no problems, my only experience so far though http://www.tracker-analytics.com/track/img/3358/s09v0317fvxp/00.gif

WestDC
08-14-2009, 12:39 PM
I purchased a Sony XBR7 52" LCD (I know they Suck) However I purchased it from the sonystyle web site -and all was smooth and went well, But since 1998 I try to purchase everything online to beat sales tax and sometime shipping charges as well. Knock on woood I've never had a problem that couldn't be resolved.

Loves2Watch
08-14-2009, 03:35 PM
Has anyone bought a large tv from butterfly photo,powerseller NY or any other ny or new jersey based seller,any input would be helpfull,thanks

Be very suspicious of Butterfly Photo!!!

greenmatter
08-23-2009, 10:13 PM
http://www.photosnag.com/img/4210/n09x0302vnsn/clear.gifI purchased a Sony XBR7 52" LCD (I know they Suck) However I purchased it from the sonystyle web site -and all was smooth and went well, But since 1998 I try to purchase everything online to beat sales tax and sometime shipping charges as well. Knock on woood I've never had a problem that couldn't be resolved.

The internet is the best technology we've had thus far. I can learn about anything, buy anything, publish anything. It's virtually liberating:banana:
I hope the government doesnt get a hold of it:offtopic (vent)

AnfieldRiot
08-28-2009, 01:24 PM
Not trying to pimp anyone out or give useless :spam: , Just purchased a Mitisubishi 60' DLP via Shop NBC. I went through the marriott. dot com website so I could grab some bonus pts through Marriott... there are a few other travel partners with Shop NBC, hotel/airline.

Grabbed the tv with free shipping and an additional $200 off. $1050 total all in... great service, good price. Totally recommend them.

madmaynard1
07-10-2010, 10:04 PM
I purchased my tv on-line 3 and a half years ago through vanns electronics. the delivery and all went as promised. The tv has been a bust though no fault of vanns. I didn't care for the warranty co. that they are afiliated with since getting warranty repair work was sometimes a hassle. shipping however was free and there are no sales taxes at all. I will purchase through them again but will avoid the warranty co.

Daddou
04-28-2011, 11:05 PM
well i ve been in the same position. where i purchase a cheap lamps from a comapny who claim their over counter projector lamps works as goog as the OEM or philips brands so i decided to go with it trying to same as much money as i can. well guess what that company is nothing but lies people. i m here to tell you guys. whether it's Toshiba, buy PHILIPS LAMPS OR OEM please. and if you don't know where to get good replacement lamps try www,zanonlights,com it is my favorite store for now on feel free to shop with them. nice people they not as popular as the other scamers becaue they mostly deal with school and church etc. not a lot of people knows about them i was refer by a fellow from my job at the hospital listen their lamps last and they only sell Philips lamps with a great price. www,zanonlights,com i m trying to help fellas.

if you know anywhere else please let me know
i m here to tell everyone stop buying cheap lamps from those site or check their review first. listen to the voice. like i said previously zanonlights has the best quailty of projector lamps and television DLP tv replacement lamps.

Ws60
08-23-2011, 11:57 AM
I'm considering making a purchase online from Pauls TV of a Mitts WD-60738 and I see they offer an extended 4 year DLP warranty (http://www.paulstv.com/warranty.asp) for ~$400. First off how would you guys rate them in terms of overall satisfaction, and second would the warranty really be necessary? I only ask the latter as its a significant chunk of what the display would cost and I've head Mitsubishi tends to be fairly good about repair and replacement even out of manufacturer warranty, on the other hand it'd also be much cheaper then repair or even outright replacing the set if the unfortunate does occur.

*edit*
Also, any thoughts on how the Pauls TV warranty compares to the SquareTrade one available from Amazon in terms of coverage?

ImRizzo
09-04-2011, 10:00 AM
Lampscircl,com is offering the best TELEVISION REPLACEMENT LAMPS AND PROJECTOR BULB AND ALL OTHER ELECTRONIC AT A LOWEST PRICE. VISIT TODAY AND GET JOIN THE SALE.
Always recommended to use OEM bulbs only.

http://i281.photobucket.com/albums/kk225/IMRIZZO/A1%20SMILEYS/41d04970-1.jpg

ACID370Z
12-22-2011, 04:05 PM
Great Customer Service - if we lived in a post apocalyptic world. Ordered TV - No such luck. Called 5-6 Times only to talk to some moron that would give me a line.. "Customer Service is not in call in a few hours"... Finally I get a hold of Steve ext 104 on the 5th call who actually help track down where my TV was with the help of Tony (master of the universe).. I was told that the "Delivery" company damaged my TV but the Delivery Compnay wasn't forth coming with that info. I figured by Day 11 no tracking number from the Shipper ment BAD NEWS. Thank God Steve had the witts to offer me a higer priced in stock model or wait for the replacement back order tv to ship, thats service.. I told him to cancel the order the TV was a Christmas Gift.. Was it worth trying to save $180 - NOPE!!! Then the credit back to my card, well I was informed that was done 2 days ago.. He says with an attitude." It's done the day it's credited" silence for 10 seconds goes by.. "Check your CC account" (Like I didn't do that before calling) It wasn't and hasn't.. So my CC company will take care of it via the dispute process.. This company is so poorly ran I advise you to look else where.. - Of course you can make a purchase and rate it with your "Awesome" experience.. They must hire Santa's retarded elves to cover the Holiday Season... - Pressing #4 for Customer service is like asking you dead grandmother what are you making for dessert.. and Customer Support via Email - God Bless you cause they don't check that either. - I went with Amazon, 59" Sammy 8000 series Plasma Via Paul's with Free Shipping, Free white glove service with a 3 year Square Trade Warranty. As of 12/22/2011 they have a B+ from the BBB This is one company that needs to retire and go back to hauling NJ garbage.

JoeyG
07-27-2012, 06:27 AM
For the people upset with BestBuy.com.

I saw a BluRay player online, a new Panasonic for $144. I called my store to make sure it was in stock and I could pick it up after ordering online. The guy at he store said they would match the online price, so I drove over and got the $179 new model BluRay for $144.

What is so tough about that?

ImRizzo
07-27-2012, 06:50 AM
Not all BestBuys follow the same rules. The local store does not honor any online or internet prices ? Yet another area BestBuy does ? I have no problem buying online after I research the sellers feedback, I usually enjoy free shipping and no taxes on those purchases also.

For the people upset with BestBuy.com.

I saw a BluRay player online, a new Panasonic for $144. I called my store to make sure it was in stock and I could pick it up after ordering online. The guy at he store said they would match the online price, so I drove over and got the $179 new model BluRay for $144.

What is so tough about that?

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