buckeye927
12-04-2006, 02:49 PM
With all the distant network crap going on I decided to call Dish to cancel my service. First off I live in an unserved market (Parkersburg WV) and see no way to get HD locals of any sort for years to come from Dish. I don't have HD service from Dish at this time either. I recently added cable to get an HD local package , but cable doesn't have enough HD to suit my wants. So my hope was that Dish would offer me a great HD deal in order keep a 10 year customer. My hope was to get an HD DVR with no up front costs.
So, after working around the menu system and getting imeddiately transferred when I said I wanted to cancel my account. Of course I ended up with a non native speaking CSR. She initally offered the same upgrade that any Joe Schmo would get. I told that was not good enough. I explained how much having cable in addition to Dish network would cost me a year. Then we started into a lengthy "discussion" about local networks. I explained that if I went with Direct Tv I could get 3 of the 4 distant networks from NY. She said Direct was not allowed to offer distant nets either. I told her they didn't break the law like Dish did. That got the CSR really fired up. Anyway, so I had her go to Direct's website and check out my eligibilty and of course she trys to use the regular way and it says I'm not eligible. I tell her she needs to use the "Distant Networks service" link below that. She tries to open that link and Dish Network's firewall blocks that page. Can you believe that, Dish is hiding the truth from their own employees!!! So after several moments away she comes back and offers me the same basic deal no new additions. I tell her I want to speak to a supervisor if that is the best she can do.
Next, supervisor comes online and thanks me for being a 10 year customer...yada yada...yada. He offers an HD DVR for $99 instead of $199. I ask if I still the $20 off of HD packages and he says yes. Well I'm not ready to give up just yet so I again explain how much getting my locals through cable will cost me. He says that is my perogative but is not his or Dish Networks problem. I next ask for some free movie channels...he offers standard 3 months...I say 12 months...he says 3...I say ok 18 months to match my required commitment. The supervisor loses it at this point and goes off saying Dish Network will not be extorted. I respond Dish would know all about breaking law wouldn't they. (This was really fun) At this point he said take the deal as is or not. I said No Deal. He transferred we back to the csr. I proceeded to tell her I want to think about it for a couple days. She says ok and enters the info into my account. I apologize for being such a pain in the rear.
Bottom line Dish is not even providing their employees with the whole truth about the distant network situation and are EXTREMELY touchy about admitting they broke the law.
I will probably call back in a couple days and take the last deal offered but man was it fun to make Dish squirm a little.
So, after working around the menu system and getting imeddiately transferred when I said I wanted to cancel my account. Of course I ended up with a non native speaking CSR. She initally offered the same upgrade that any Joe Schmo would get. I told that was not good enough. I explained how much having cable in addition to Dish network would cost me a year. Then we started into a lengthy "discussion" about local networks. I explained that if I went with Direct Tv I could get 3 of the 4 distant networks from NY. She said Direct was not allowed to offer distant nets either. I told her they didn't break the law like Dish did. That got the CSR really fired up. Anyway, so I had her go to Direct's website and check out my eligibilty and of course she trys to use the regular way and it says I'm not eligible. I tell her she needs to use the "Distant Networks service" link below that. She tries to open that link and Dish Network's firewall blocks that page. Can you believe that, Dish is hiding the truth from their own employees!!! So after several moments away she comes back and offers me the same basic deal no new additions. I tell her I want to speak to a supervisor if that is the best she can do.
Next, supervisor comes online and thanks me for being a 10 year customer...yada yada...yada. He offers an HD DVR for $99 instead of $199. I ask if I still the $20 off of HD packages and he says yes. Well I'm not ready to give up just yet so I again explain how much getting my locals through cable will cost me. He says that is my perogative but is not his or Dish Networks problem. I next ask for some free movie channels...he offers standard 3 months...I say 12 months...he says 3...I say ok 18 months to match my required commitment. The supervisor loses it at this point and goes off saying Dish Network will not be extorted. I respond Dish would know all about breaking law wouldn't they. (This was really fun) At this point he said take the deal as is or not. I said No Deal. He transferred we back to the csr. I proceeded to tell her I want to think about it for a couple days. She says ok and enters the info into my account. I apologize for being such a pain in the rear.
Bottom line Dish is not even providing their employees with the whole truth about the distant network situation and are EXTREMELY touchy about admitting they broke the law.
I will probably call back in a couple days and take the last deal offered but man was it fun to make Dish squirm a little.