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Whole-Home Upgrade - Got HR-21 Receiver

bigbidder
04-25-2012, 12:04 AM
Today Directv upgraded by system and swapped a receiver for an HR-21 DVR. I asked the installer why not an HR-24 but he said they were all the same except for the outsides. Is this true? I am not sure it is.

Why are they still installing the old technology?

How upset should I be?

Sorry for using "Receiver" in the heading.

joed32
04-25-2012, 07:39 AM
Today Directv upgraded by system and swapped a receiver for an HR-21 DVR. I asked the installer why not an HR-24 but he said they were all the same except for the outsides. Is this true? I am not sure it is.

Why are they still installing the old technology?

How upset should I be?

Sorry for using "Receiver" in the heading.

They all work the same way and there's nothing a 24 can do that a 21 can't. The 24s are faster and prettier.

WestDC
04-25-2012, 07:52 AM
The Hr21 runs the same GUI as all the other HDDVR's and is the same except for the one fact the HR21 has a 320 gig hard drive smaller than the other hr's that is the only difference.

Send a polite email to ellen.filipiak@directv.com- In clude you account number and a Call back number you can be reached at and discuss your issue and see if you can get it resolved.

The H24 -HR24- are only the current models latest to be Mfg- They are Mfg to the same spec's as the HR20 - HR21-HR-22- HR23.

HR20-320 gig drive requires external BBC (non Swim) -Requires external DECA* (WCH*)
HR21-320 gig Drive " " " " " " "
HR22-500 gig " " " " " " " "
HR23-500 gig ' (BBC are internal) " " " "
HR24-500 gig Drive Requires External BBC ' (DECA are internal)

bigbidder
04-30-2012, 08:50 PM
I sent an email as suggested above (thanks!) on Friday and today (Monday) someone called from Directv. The caller said she wasn't sure why I was given an HR-21 but that she was sending out a replacement HR-24 today.

WestDC
04-30-2012, 09:25 PM
Glad you got a response :)