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Dish Network Rep: own your receiver, you still need to pay

jolo100
07-18-2011, 02:38 AM
I ordered, but haven't installed the Dish Network yet.
I just had some more questions for them and was told that if I own or purchase receivers in the future, (even if purchased from the Dish Network), I still will have to pay them a rental charge.

Is this true?

Jon

garys
07-18-2011, 04:08 AM
Yes, there are additional receiver fees for additional receivers on an account. The fee amount depends on which receiver you add. Still a lot less then separate accounts on each receiver. Less cost upfront to lease than to own. Additional fees are the same, does not matter whether additional receivers are leased or owned.

jkkyler
07-18-2011, 07:28 AM
IMO -owning makes no sense as they charge you the same $$ only they call it an access fee instead of lease/rental fee - doesn't matter as the cost is no diff and if you own your box and there is a problem or it becomes outdated then you are sol.

MattG DISH
07-18-2011, 04:19 PM
As mentioned, the receiver fees are the same regardless of leased or purchased status. The benefit to owning equipment is that there is no commitment when you buy, where with leased upgrades, there most likely is a new 24 month commitment required.

jolo100
07-18-2011, 09:16 PM
Yes, there are additional receiver fees for additional receivers on an account. The fee amount depends on which receiver you add. Still a lot less then separate accounts on each receiver. Less cost upfront to lease than to own. Additional fees are the same, does not matter whether additional receivers are leased or owned.

Gary,

I am not talking about additional equipment. I was thinking about replacing Dish Network rental equipment with purchasing the same or better, approved receivers for my own.
In the same way that I own my own digital cable modem and I own my own router.
I don't want to have to still have to pay a rental fee for it, if I own it. It would seem that Disk customers to purchase their own receivers, be actively selling them, as it removes any risk they have about the equipment being stolen or damaged by customers.

Jon

jkkyler
07-19-2011, 06:51 AM
Gary,

I am not talking about additional equipment. I was thinking about replacing Dish Network rental equipment with purchasing the same or better, approved receivers for my own.
In the same way that I own my own digital cable modem and I own my own router.
I don't want to have to still have to pay a rental fee for it, if I own it. It would seem that Disk customers to purchase their own receivers, be actively selling them, as it removes any risk they have about the equipment being stolen or damaged by customers.

Jon

Once again it doesn't matter if you own it or not there is still THE SAME EXACT FEE (I believe it is an 'access' fee instead of a lease fee) there is no way around the fee, and since it is the exact same the only difference is that you would physically own your receiver for whatever good that does you. As stated if there was an upgrade or your receiver became outdated then you are out of luck. Also if your receiver failed if it is a lease you ship yours back and they send you a new one. If you own yours then you are out $$$$$

Loves2Watch
07-19-2011, 07:16 AM
Once again it doesn't matter if you own it or not there is still THE SAME EXACT FEE (I believe it is an 'access' fee instead of a lease fee) there is no way around the fee, and since it is the exact same the only difference is that you would physically own your receiver for whatever good that does you. As stated if there was an upgrade or your receiver became outdated then you are out of luck. Also if your receiver failed if it is a lease you ship yours back and they send you a new one. If you own yours then you are out $$$$$

Untrue, if your owned equipment fails Dish will send out a replacement, free of charge.

jkkyler
07-19-2011, 07:21 AM
Untrue, if your owned equipment fails Dish will send out a replacement, free of charge.

So sorry to post incorrect info L2W - as always thanks for the correction. I don't know if that is new or not. When I had Dish (ended service in 2007) I had discussed this with them and they told me at that time that if I owned my equipment and it failed that I was sol. Not sure if there was a change in their policy or if I was given the wrong info by customer service (as they either lied to me or gave me false/incorrect info on numerous occasions - one of the main reasons I terminated with them). Either way good to know that is the case now.

Jodean
07-19-2011, 08:18 AM
This fee should be called and access fee, not a lease fee. Makes people upset by calling it the wrong thing. You cant lease equipment that you own.

If they worded it correctly no one would get their panties all in a bunch.....

garys
07-19-2011, 08:43 AM
Gary,

I am not talking about additional equipment. I was thinking about replacing Dish Network rental equipment with purchasing the same or better, approved receivers for my own.
In the same way that I own my own digital cable modem and I own my own router.
I don't want to have to still have to pay a rental fee for it, if I own it. It would seem that Disk customers to purchase their own receivers, be actively selling them, as it removes any risk they have about the equipment being stolen or damaged by customers.

Jon

Yes, I understand what you are saying. Dish still charges the same fee, owned or leased. It does not matter.

Loves2Watch
07-19-2011, 10:27 AM
So sorry to post incorrect info L2W - as always thanks for the correction. I don't know if that is new or not. When I had Dish (ended service in 2007) I had discussed this with them and they told me at that time that if I owned my equipment and it failed that I was sol. Not sure if there was a change in their policy or if I was given the wrong info by customer service (as they either lied to me or gave me false/incorrect info on numerous occasions - one of the main reasons I terminated with them). Either way good to know that is the case now.

It's been that way for a few years now. In fact when Dish started using MPEG 4, they replaced my owned 942 HD (MPEG 2 only) receiver with a brand new ViP 622 at no charge. Who woulda thunk...:D

Anytime one of my owned receivers, ViP622's and ViP 722's have failed, Dish has replaced them with new or refurbished equipment. Now that's what I call customer service. I do pay a $6 monthly fee for equipment and service repair that way there are no charges for service when needed or equipment replacement (in either case there would be a shipping charge or service call charge).

Ray C@DISH
07-23-2011, 09:37 AM
Just to clarify, if you don't have the Protection Plan ($6 per month), there is shipping and replacement charges for the replacement receiver if the defective receiver is out of warranty. With the Protection Plan there isn't any shipping or replacement charge, but as others have said, you do have a month charge beyond your first receiver.

jim5506
07-23-2011, 11:52 AM
There is no "replacement" charge, only a $15 shipping fee for replacing the receiver.

There is no situation I have encountered that makes the protection plan cheaper than not having it.

You can avoid the $95 tech visit fee by getting the protection plan when a visit is needed, then immediate cancellation after the fix is done and only pay $30 or less for the visit.

Only if you have a chronic problem that requires a multitude of tech visits would keeping the protection plan be reasonable.

If you have to have a receiver replaced once a year your cost without the plan is $15, with the plan it is $72 - no brainer.

I will not be nickled and dimed for unnecessary fees, the receiver fees are bad enough.

jolo100
07-25-2011, 07:58 PM
There is no "replacement" charge, only a $15 shipping fee for replacing the receiver.

There is no situation I have encountered that makes the protection plan cheaper than not having it.

You can avoid the $95 tech visit fee by getting the protection plan when a visit is needed, then immediate cancellation after the fix is done and only pay $30 or less for the visit.

Only if you have a chronic problem that requires a multitude of tech visits would keeping the protection plan be reasonable.

If you have to have a receiver replaced once a year your cost without the plan is $15, with the plan it is $72 - no brainer.

I will not be nickled and dimed for unnecessary fees, the receiver fees are bad enough.

I am sorry to say that I am come to the conclusion that there are not any good HD, TV providers. Between Comcast, Dish and Direct TV, neither of them are focused on the customer, customer loyalty and long term customer retention. .
I cancelled my Dish Network order and negotiated a better deal with Comcast.
Yes, I dislike Comcast and I wish their were some real choices. I feel that I would be trading one problem for another.
I would have to trust the Dish for two years and I do not.

I think the final blow was when I saw two bad situations on some Google sites where there were similar postings, allegedly from Dish Network agents, who posted their emails and asked the unhappy customers to email them. I clicked on the email links posted by the 2 different alleged Dish reps on the two different web pages.
Both of the emails came back to me, with a message from the dishnetwork domain saying that the email addresses were invalid.

Jon

cswain
07-27-2011, 11:51 PM
I am sorry to say that I am come to the conclusion that there are not any good HD, TV providers. Between Comcast, Dish and Direct TV, neither of them are focused on the customer, customer loyalty and long term customer retention. .
I cancelled my Dish Network order and negotiated a better deal with Comcast.
Yes, I dislike Comcast and I wish their were some real choices. I feel that I would be trading one problem for another.
I would have to trust the Dish for two years and I do not.

I think the final blow was when I saw two bad situations on some Google sites where there were similar postings, allegedly from Dish Network agents, who posted their emails and asked the unhappy customers to email them. I clicked on the email links posted by the 2 different alleged Dish reps on the two different web pages.
Both of the emails came back to me, with a message from the dishnetwork domain saying that the email addresses were invalid.

Jon

I totally agree that there is no support for customer loyalty and longterm retention. I was a DN customer for nearly 20 years and gave up satellite tv a couple months ago, and it really has NOT been that painful -- amazing to me as I like to watch TV!! But with tv availability online and streaming via Netflix (thinking about *them* now too with their price increase!) and Hulu etc., there are always movies and episodes to watch at my convenience. I am HAPPY with my decision to save over $75/mo. by dumping DISHNETWORK.

C

fredinva
07-30-2011, 04:25 AM
Come back in a year when the Comcast price jumps up and tell us about your good deal!!!

fred