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Samsung DLP Class Action Settlement

JoeyG
06-18-2010, 12:41 PM
Just got a PDF file this morning from Samsung with the details of a settlement and warranty extension on all HL-P, HL-R, & HL-S series sets plus some HL-T.

It deals with "Shadow Effect". I'm not certain what this is?

For awhile I have had a light streak in the middle of the set, most noticeable when there is no picture, like when switching sources. It persists when the source is viewed if you know to look for it, or when the scene is nearly solid black.

Is this "Shadow Effect"?

Sets will be under an extended warranty until 10/22/2011 and there are provisions for refunds if you paid to fix the covered problem. There is a small provision for feplacement if they don't have parts available with in 15 days or if they have to come out twice.

Loves2Watch
06-18-2010, 01:41 PM
Just got a PDF file this morning from Samsung with the details of a settlement and warranty extension on all HL-P, HL-R, & HL-S series sets plus some HL-T.

It deals with "Shadow Effect". I'm not certain what this is?

For awhile I have had a light streak in the middle of the set, most noticeable when there is no picture, like when switching sources. It persists when the source is viewed if you know to look for it, or when the scene is nearly solid black.

Is this "Shadow Effect"?

Sets will be under an extended warranty until 10/22/2011 and there are provisions for refunds if you paid to fix the covered problem. There is a small provision for feplacement if they don't have parts available with in 15 days or if they have to come out twice.

Would you post the PDF here for all to see?

DCM
06-19-2010, 07:52 AM
I got the email as well this morning, the PDF file is too large to upload according to the error message I received when trying to do so.

Samsung does state to call 1-800-SAMSUNG for "additional questions"

oblioman
06-19-2010, 09:09 AM
here is the official listing -
http://www.samsung.com/us/dlptvsettlement/

m5i5k65e
06-19-2010, 10:38 AM
I have an answer for the shadow effect that Samsung is talking about. [I should say that I am a mechanical engineer and intricate detail model builder]

The most basic answer that describes the issue from the viewers point of view is – a dark ‘shadow’ that occupies the edge of your picture from top to bottom on the right or left of your screen. Most of the pictures that I have seen this shadow is on the right side… mine was on the right side as well. Its almost like the light is dim in that section of your screen.

If you know anything about DLP technology my answer will make sense… the root cause of this issue resides inside the light tunnel that is inside the light engine - the tunnel is a small two piece cylindrical aluminum part that is held together by two tiny spring clamps. (or should I say that is the way the one in my set was configured) Inside the tunnel there are 4 mirror slivers creating a rectangular “light tunnel” since I am not the engineer that designed this system I can only assume that this light tunnel takes the light from the bulb and straightens it out into ‘square beam’ of light that then goes to the chip…

ANYWAY!! When I took apart my light engine (which I don’t recommend) I found that one of the mirror slivers inside the light tunnel had become detached from the aluminum body. The sliver actually fell out in my hand. My assumption at the time was that the mirror moved slightly inside the tunnel causing the light beam to be ‘fuzzy’ on one side – this non square beam shining on the DLP chip caused the picture to be reproduced on that side of the chip but not ‘bright’ causing the dark line on the side of the screen…

All I did was “glue” the mirrors onto the inside of the aluminum pieces VERY CAREFULLY with high temperature glue… I think you can buy the light tunnel but I gave my fix a shot because the tunnel was $70 at the time and 2-3 weeks away... the tv has been working perfectly for the past two years.. Phew lucky me...

:)

Loves2Watch
06-19-2010, 03:34 PM
here is the official listing -
http://www.samsung.com/us/dlptvsettlement/

Thanks for the link, Otis...:D

jabaro
06-20-2010, 05:07 PM
I got that email yesterday too, but I do not have the shadow effect on my TV. Should I be worried? Is this something that may develop later? I've had the TV for over 3 years now.

Loves2Watch
06-20-2010, 05:12 PM
I got that email yesterday too, but I do not have the shadow effect on my TV. Should I be worried? Is this something that may develop later? I've had the TV for over 3 years now.

I would not worry at this point unless your TV starts exhibiting some problems. Consider yourself lucky...

f6487
06-21-2010, 12:00 PM
Well the settlement in the side shadow class action suit is good news. Back in 07' when my t.v. was just outside it's warranty I started to experience the left side shadow just like so many others. I pleaded with Samsung and wrote letters and they didn't want to hear it. The customer service was a joke. I finally just ordered the light tunnel for $90.00 and had a local tech come out for $325.00 and install it and I was back up and running in no time for a total of $415.00 out of pocket.

I even sent my faulty light tunnel to the firm that handled the class action suit so they could see how the adhesive or glue gave out which caused the mirror inside the tunnel to collapse and cause the shadow.

Now the question is will I ever see my $415.00. I have all my reciepts from the part and service. Can't download the claim form from the website because it say's it damaged. Good luck everyone.

ricknow
07-07-2010, 09:29 PM
OK, I'm pi$$ed! I have a HLN series purchased in 2005 that developed the shadow around 2007. I posted about it in forums (this one I think) and learned what the problem was but decided to not get it fixed because of the expense. I've been living with it for 3 friggin' years. So now Samsung is sued and forced to take action but I'm left out? What's with that? I'd love to get it fixed.

becyn
07-12-2010, 09:21 AM
We are an authorized service center for Samsung.
The "shadow effect" is caused by a collapsed 'light tunnel" in the light engine which results in the light not filling the screen. Most often seen as a dark area on the right or left side that runs top to bottom. There is no video in this area. It reminds me of a misaligned old movie projector.

If you have this issue, it's pretty obvious.

RalphV
08-22-2010, 05:26 PM
I have a HLP series TV, I know it is covered by the settlement but I am not sure if my problem is.

I get a completely black screen with audio (so no video)

Would this be the light tunnel problem as well?

It would be nice to get it fixed as my TV has been sitting in my garage for over a year since the warranty ran out just before my set took a dump.

Any info would be appreciated.