High Def Forum
Thank you for visiting. This is our website archive. Please visit our main website by clicking the logo above.

Should I do this?

Shuriko
03-13-2010, 09:24 AM
Sony is pleased to offer a Premium Advance Exchange Program for select BRAVIAŽ LCD TVs. This program allows you to receive a Sony Factory reconditioned replacement at no charge without the downtime of scheduling service. In most cases your replacement unit will arrive within 3-4 business days.
If your unit is still in warranty, Sony will ship to you the same or comparable Sony Factory Reconditioned model at no charge. These Factory Reconditioned units have been inspected by Sony's technicians and have passed all factory required testing. If your model is not in stock, a Customer Service Representative will contact you before shipping a comparable model.
Credit card validation, a physical address within the continental United States and return of the unit needing repair is required. Sony will also include a pre-paid shipping label with instructions to assist you in returning your unit. If your original unit is not returned to Sony within 15 days of receipt of the replacement unit, your credit card will be charged the full Sony MSRP of the exchange unit. The replacement unit carries a limited warranty of ninety days or the remainder of the limited warranty period of the returned unit, whichever is longer.
Please select the "CONTINUE WITH ADVANCE EXCHANGE" button located below to request a replacement.



Will the replacements have stratches and such? Anyone have an experience with this?

1happyguy
03-13-2010, 09:29 AM
Sony is pleased to offer a Premium Advance Exchange Program for select BRAVIAŽ LCD TVs. This program allows you to receive a Sony Factory reconditioned replacement at no charge without the downtime of scheduling service. In most cases your replacement unit will arrive within 3-4 business days.
If your unit is still in warranty, Sony will ship to you the same or comparable Sony Factory Reconditioned model at no charge. These Factory Reconditioned units have been inspected by Sony's technicians and have passed all factory required testing. If your model is not in stock, a Customer Service Representative will contact you before shipping a comparable model.
Credit card validation, a physical address within the continental United States and return of the unit needing repair is required. Sony will also include a pre-paid shipping label with instructions to assist you in returning your unit. If your original unit is not returned to Sony within 15 days of receipt of the replacement unit, your credit card will be charged the full Sony MSRP of the exchange unit. The replacement unit carries a limited warranty of ninety days or the remainder of the limited warranty period of the returned unit, whichever is longer.
Please select the "CONTINUE WITH ADVANCE EXCHANGE" button located below to request a replacement.



Will the replacements have stratches and such? Anyone have an experience with this?

Money maker!! If your looking for a extended warranty try Squaretrade!!

Shuriko
03-13-2010, 09:31 AM
Er, sorry what?

clearday
03-13-2010, 09:50 AM
Have you verified that the email came from Sony. The requirements of a credit card number and address sound very fishy. Like the normal scam just trying to get that info.

Call Sony's direct number first and verify. None of it sounds at all real.

Shuriko
03-13-2010, 09:54 AM
Have you verified that the email came from Sony. The requirements of a credit card number and address sound very fishy. Like the normal scam just trying to get that info.

Call Sony's direct number first and verify. None of it sounds at all real.

No I got that straight from sony.com :|

clearday
03-13-2010, 10:03 AM
Call them. Scammers email often look real good. And never give anyone your credit card number thru an email, classic BS.

Shuriko
03-13-2010, 10:12 AM
https://eservice.sony.com/


That looks like a pretty safe address to me.

Rick-F
03-13-2010, 10:14 AM
Call them. Scammers email often look real good. And never give anyone your credit card number thru an email, classic BS.

Like Sony would not want to verify the address before they ship the replacement TV-- or get a credit card number to charge, if one did not return the "old" TV . . .

I'd assume this email is only sent to those people that have reported a warranty problem to Sony. And I did not read anything that indicated that Sony wanted a customer to email their credit card number . . .

Rick-F
03-13-2010, 10:20 AM
Over the years I've exchanged several electronic devices in programs like this. In many cases the refurbished replacement items appeared to be brand new in the box items-- others were in plain unmarked boxes and were marked "Refurbished". I never got anything that was cosmetically damaged in anyway. I would not be too concerned about scratches.

Besides, I guess the alternative is waiting a month or two for your TV to be repaired and sent back to you.

clearday
03-13-2010, 10:23 AM
If it was me I'd call. I don't know why you don't want to call.

RickF: Quote from his initial email post: "Credit card validation, a physical address within the continental United States and return of the unit needing repair is required."

Good luck.

PFC5
03-13-2010, 10:46 AM
I agree that an independent call to Sony is worth the hassle to make sure it is not a phishing scam.

Besides that I wonder just how many units has had problems that they have so many displays that need a refurb and they are trying to save warranty costs and also get rid a lower value refurbs that seem likely to be high numbers for them to even be able to offer this. It makes me go Hmmmmm.